Bay-Tek PRIZE HUB Modular User manual

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FACTORY CONTACT INFORMATION
All games are proudly manufactured at our factory in Pulaski, Wisconsin, USA
SALES
Phone: [phone]
Fax: [phone]
Email: [email protected]
PARTS
Phone: [phone] Ext 1101
Fax: [phone]
Email: [email protected]
SERVICE
Phone: [phone] Ext 1102
Fax: [phone]
Email: [email protected]
Open Monday - Friday
8 AM - 5PM C.S.T.
BAY TEK ENTERTAINMENT
Pulaski Industrial Park
1077 East Glenbrook Drive
Pulaski, WI 54162 USA
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FACTORY CONTACT INFORMATION ……………………………………………………………….. 2
GAME SPECIFICATIONS ………………………………………………………………………………. 4
SAFETY PRECAUTIONS ……………………………………………………………………………….. 4
WELCOME TO PRIZE HUB ……………………………………………………………………………. 5
HOW TO USE PRIZE HUB …………………………………………………………………………….... 6
QUICK SET UP GUIDE …………………………………………………………………………………. 7 - 8
MAIN MENU …………………………………………………………………………………………….. 9
LOCATION SET UP MENU …………………………………………………………………………….. 10 - 13
NETWORK SET UP MENU ……………………………………………………………………………... 14
STATISTICS MENU ……………………………………………………………………………………... 14
HISTORY MENU ……………………………………………………………………………………….... 15
DIAGNOSTIC MENU ………………………………………………………………………………….. 15 - 16
PRIZE MENU ……………………………………………………………………………………………... 17 - 18
LOADING PRIZE IMAGES …………………………………………………………………………….... 19
ADVERTISING MENU …………………………………………………………………………………... 19
LOADING ADVERTISEMENTS ……………………………………………………………………….... 20
TICKET MENU …………………………………………………………………………………………… 20
BACKUP & RESTORE MENU …………………………………………………………………………... 21 - 22
PASSWORD SET UP MENU …………………………………………………………………………….. 22
PRIZE HUB LIVE …………. …………………………………………………………………………….. 23 - 28
CARD SYSTEM SETUP ………………………………………………………………………………….. 29
DELTRONIC …………………………………………………………………………………….. 30
INTERCARD …………………………………………………………………………………….. 31
CORE CASHLESS ……………………………………………………………………………….. 32
EMBED …………………………………………………………………………………………… 33
EVOLVE …………………………………………………………………………………………. 34
SACOA …………………………………………………………………………………………… 35
IDEAL ……………………………………………………………………………………………. 35
SEMNOX PARAFAIT…………………………..…………………………………………………. 36
AMUSEMENT CONNECT 1 ……………………………..………………………………………. 36
SCANNER PLATE PART NUMBERS …………………………………………………………. 37
LOADING PRIZES ……………………..………………………………………………………………… 38
PRIZE SPECIFICATIONS ………………………………………………………………………………… 39
HOW TO LOAD PRINTER PAPER ……………………………………………………………………… 40
MARQUEE INSTALLATION ……………………………………………………………………………. 40
TEMPORARILY OUT OF SERVICE MESSAGE ……………………………………………………….. 41
HOW TO CHANGE SOFTWARE ………………………………………………………………………... 42
HOW TO CALIBRATE TOUCHSCREEN ……………………………………………………………….. 43
ZEBEX SCANNER PROGRAMMING …………………………………………………………………... 44
HONEYWELL SCANNER PROGRAMMING …………………………………………………………... 45
CIRCUIT BOARD CABLE PINOUTS ………………………………………………….………………... 46
WIRING DIAGRAMS …………………………………………………………………………………….. 47 - 53
TROUBLESHOOTING GUIDE …………………………………………………………………………... 54 - 71
CIRCUIT BOARD PINOUT ………………………………………………………………………………. 72
PARTS LIST ……………………………………………………………………………………………….. 73 - 75
PARTS PICTURES ………………………………………………………………………………………... 76 - 80
HOW TO UPDATE EVOLVE UNITS ……………………………………………………………………. 81
SECURITY PACKAGE …………………………………………………………………………………… 81
ADVANCED CARD SYSTEM TROUBLESHOOTING ………………………………………………… 82 - 84
STATISTICS RECORD LOG ……………………………………………………………………………... 85
MAINTENANCE LOG ……………………………………………………………………………………...86
TECHNICAL SUPPORT INFO …………………………………………………………………………… 87
WARRANTY INFO ……………………………………………………………………………………….. 88
CERTIFICATE OF COMPLIANCE ………………………………………………………………………. 89
CONTENTS
Manual Revision 9/11/2019 - Software Version: 1.18.15

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GAME SPECIFICATIONS
SAFETY PRECAUTIONS

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WELCOME TO PRIZE HUB
GAME INSPECTION
Please inspect the game for any damaged, loose, or missing parts.
If damage is found, please contact your freight carrier first.
Then, contact Bay Tek Entertainments’ Service Department at
[phone] Ext. 1102
Or email us at [e-mail] for further assistance.
Congratulaons on your Prize Hub purchase!
Create game rooms where they’ve never been before!
Bay Tek’s Prize Hub presents the opportunity to turn waste space into a reve-
nue-earning hot spot, as well as transforming a refreshing establishe small
game rooms into efficient an in epen ent enes. This self-containe prize re-
empon center offers increase profits with its automate , low-maintenance
an easy-to-use format.
With the flexibility to ulize many cketless user interfaces, such as Bay Tek’s
own Evolve system, car swipe systems, RFID rea ers an bar co e scanners, the
Prize Hub is your cket to the future of re empon!

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HOW TO USE PRIZE HUB
Prize Hub’s versatile interface allows it to be placed in game rooms with a variety of
user interfaces: Bay Tek’s Evolve System, E-ticket card swipe systems, RFID card
systems, and classic ticket redemption game rooms with Deltronic or Benchmark
ticket eaters.
Evolve System:
Bay Tek’s Evolve System modifies the games in a fun center to print a single coupon
with a secure QR code with the amount of tickets won. These secure codes are
scanned by the Prize Hub to add tickets to the shopping screen.
E– Ticket Systems:
Players swipe or tap their cards to play games and the tickets
go right on the card. The Prize Hub reads the card and adds
tickets to the shopping screen.
Card swipe systems from all of the major companies are
compatible with the Prize Hub. Refer to Kiosk Input Type in
the Location Set Up menu for details.
Ticket Eaters:
Deltronic or Benchmark ticket eaters print barcode coupons
after counting and shredding traditional paper tickets. These
barcodes are scanned by Prize Hub and the tickets are added
to the shopping screen. Add on kits are available to make
these receipts more secure.
Shopping Fun:
After adding tickets, shop through the touchscreen prize
marketplace and select your prize.
Capsules will dispense from the Carousel Hub into Prize Door A
Hanging prizes will vend from the Spindle Hub into Prize Door B
Locker Hub C prize doors will unlock when selected, and relock 45
seconds after being opened.
Press “Continue Shopping” to select another prize, or print a
receipt to keep leftover tickets.
Any leftovers from a card swipe transaction will remain on the
card.

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QUICK SET UP GUIDE
Locate the four bolt holes on each side of each hub.
Some hubs may have spacer boards mounted to the sides;
these prevent gaps between cabinets.
Open all front doors and remove back doors to access the
inside of the cabinets.
Attach the hubs in the desired order with the included bolts,
washers and lock nuts.
Use a 1/2” socket to tighten the bolts securely.
x4
Feed the loose connector ends of the red, black and white
power cables (connected to the control board of each hub)
through the large holes near the floor of the cabinets.
Link to the adjoining hubs, going from the outside hubs
toward the Main hub. There are two connector ends on
each cable; the outermost cabinets will only use one.
The power cables are numbered as follows:
Spindle Hub: CE1820
Capsule Hub: CE1813
Locker Hub: CE1810
Plug the two final ends into the CE1805 cable
inside the Main hub.
Power cable diagram is viewed from the back
of game.

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Plug the phone cable ends into the
appropriate ports on the main board
inside the Main hub.
For consistency, use port 1 for single
hubs.
Only use port 2 if you have two of the
same hub and one is marked “B”.
QUICK SET UP GUIDE
Feed the loose connector ends of the thin grey phone cable in each hub through
the holes in all adjoining cabinets and into the Main hub.
Ensure the cables are not pinched and move freely between cabinets.
The phone cables are numbered as follows:
Locker Hub: CE1811
Red Cable to L1
Capsule Hub: CE1811
Gold Cable to C1
Spindle Hub: CE1816
Blue Cable to S1
Communication cable diagram is
viewed from the back of game.
Replace the back doors of the cabinets.
Plug the power cord from the Main hub into a standard 110v electrical outlet.
Switch the power strip inside the main hub door to ON.
Continue on to explore the Operator Menus...

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Service Lock is a feature that is useful when servicing the
Prize Hub.
Press this to lock out the screen while
you are behind the cabinet to prevent
someone from trying to use the
machine.
Press the menu button to clear the mes-
sage., or press the upper right corner of
the screen 4 times.
Motherboard Software Version
Aux Board Version
The Owner Menu is the main menu of the Prize Hub
There are many sub-menus for the different machine options.
Press and hold the red menu button inside the front door of the cabinet
for 5 seconds.
Quick Menu Access
The menu can be access by a series of screen touches, but the “Owner Password” must be set
in the “Password Setup Menu”
Touch in the upper most left and right corners of the screen.
The touch order is important:
Left, Right, Left, Right, Left, Right, Left, Right
OWNER MENU

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Register Evolve Units
This is only used when Evolve units are installed on the games
in the game room.
Please refer to “Evolve Menu” instructions
Location Name and Location Phone:
This will display on Prize Hub screen
when this “info” button is pressed.
The screen will show the name
and phone number entered.
The “Location Name” is also used by the
“Backup/Restore Menu” to identify the
specific Prize Hub
Touching “Location Name” will
bring up the keyboard.
Press “Next” when done.
Touching “Location Phone” will
bring up the keyboard.
Press “Next” when done.
LOCATION SETUP MENU
When using Evolve units, they must be registered into the
Prize Hub before it will accept the ticket receipt scan.
To Register Evolve Units:
In this menu, simply scan Registration Coupon
The registered Evolve Unit will show in the list.
To remove an Evolve Unit from the list:
- Print registration coupon from Evolve (Dip # 2)
- Locate the ESN # on receipt
- Locate the same ESN # on screen
- Touch “Remove Evolve”
- Type in the ESN # , touch “Next” to
remove.
EVOLVE MENU

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Receipt Bar Code Type:
Selectable Options:
1d - The Prize Hub will print out a 1 Dimension receipt
when the player wants to save tickets.
qr - The Prize Hub will print out a QR code receipt
when the player wants to save tickets.
del - Do Not Use
DT Lower and DT Upper:
are options for bar code scanning from ticket eaters into the
Prize Hub
Every ticket eater has a programmable option of setting the
“Machine Number”, which can be programmed from 1 to 99.
(Please refer to the specific ticket eater manual for instructions to
change “Machine Number”)
This number is embedded in the bar code as the first 2
digits in the bar code on Deltronic ticket eaters, and first 2
digits in the bar code on Benchmark Ticket Stations when
the “check digit” option is turned on.
We recommend turning on the “check Digit”
As the Prize Hub scans a receipt, it will read this number and
if it falls between the DT and DL , it will accept it as a valid re-
ceipt.
If it falls outside of this range, it will not accept the receipt.
This is useful when there are multiple ticket eaters in locations
with multiple Prize Hubs.
The operator will set the ticket eaters at 21 & 22.
The Prize Hub will be set as:
DT Lower =20
DT Upper = 29
LOCATION SETUP MENU

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Connected Hubs: Selectable from 1 to 8
Connected Hubs is the number of “hubs” physically connected to
the Prize Hub.
Standard setup is 3:
A locker, a spindle, and capsule unit.
If an additional unit were added to the standard setup, this must
be set to 4.
The Prize Hub is capable of a maximum of 6 units. (2 lockers, 2
spindle, and 2 capsule units.)
Kiosk Input Type:
Selectable options:
- Evolve System (Honeywell) - Used with Evolve units
on games instead of ticket dispensers
- Embed (Embed Protocol)(New) - Only used for RFID
REDPos with Deltronic system in Europe
- Embed (ECS Protocol)(Old) - Used for Embed System
- Sacoa
- Ideal
- Core,2,4 (Magnetic swipe)
- Core,1,1
- Core Size 8,1,1 (Bar code scanner)
- RFID Core,10,4
- RFID Core,1,1
- Coin Tech
- Semnox Parafait
- RFID (SL) Core,1,1 - StrongLink Model of RFID scanner
- RFID (SL) Core,10,4 - StrongLink Model of RFID scanner
- Coto
- Sacoa RFID
- Amusement Connect 1
- Deltronics Receipts - Used for any ticket eater which prints bar
code receipts. (Deltronic & Benchmark)
Refer to “Ticket Menu” to select number of digits on reciept
- Intercard
LOCATION SETUP MENU

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Save Tickets (PF):
Selectable Options: Off, On
Save Tickets in case of power failure.
Set to Off to erase tickets from attract screen at power on.
Set to On to keep tickets on attract screen at power on.
Kiosk Volume:
Selectable Options: 0 to 110
Sets the volume of the Prize Hub
Setup Languages:
Brings up the Language Menu
These will toggle off/on the available text choices on Prize
Hub.
If the screen is idle for 2 minutes, the language will revert
back to English.
Setup Time and Date:
Please set the correct date and time for your location.
This will be useful to provide accurate records of all
transactions in the History Menu
LOCATION SETUP MENU

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The Network Setup menu will appear differently for different card
swipe systems.
Properly enter the “PH Ticket Server IP” - this is the IP address of
the server the Prize Hub goes out and communicates toward.
It is the IP address of the card swipe server itself.
Please refer to appropriate Card System Setup instructions.
The Prize Hub is a DHCP client and needs to communicate with a DHCP server.
It is advisable to take a picture of this screen, because once it is touched, the information will
disappear and prompt you to enter a new IP.
PH Ticket Server Port # must also be entered correctly.
This menu is not used for Kiosk Input Types of Evolve System (Honeywell) and Deltronics Receipts.
NETWORK SETUP MENU
STATISTICS MENU
Statistics Menu:
The statistics menu will help you to determine how many tickets and prizes have
been exchanged and their total value, as well as which prizes are popular.
Page #1 and #2 are resettable and show current statistics
Page #3 are non-resettable and show lifetime statistics
Reset Statistics: Clears all stats in this menu to 0, with the exception of the NR
(non-resettable) page (3/3)
Current Time: This can be changed in the “Location Setup
Menu”
Tickets Total: Total number of incoming tickets
Tickets Comped: Total number of tickets added in “Ticket
Menu”
Tickets Redeemed: Total ticket value of outgoing prizes
Tickets Printed: Total ticket value dispensed via receipt
Total Prizes Vended: Number of prizes dispensed
Total Cost of Prizes: Net value of outgoing prizes; value of
each prize can be set in prize menu
Total Prizes Vended: Number of prizes dispensed
Prize Locations:
Vended (page 1): Total number of specific prize location vends
Failures (page 2): Number of times prize failed to vend (due to being too far
apart on spindles, empty locations, prize jams, etc.)
NRVend (page 3):
Displays a non-resettable statistic of all vends the machine has ever performed

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The History Menu will show transaction details and any
errors that may occur.
This is useful for verifying a receipt has scanned or not
scanned.
The more current information is shown at the bottom of the
screen.
Touch the “Next Page” to show previous items in history.
Items that may appear in the History Menu:
The Prize Hub was turned on.
A receipt was printed.
A receipt was scanned.
The menu button was entered.
Tickets were manually entered in the menu.
Statistics were reset.
The ticket database was reset.
The printer was out of paper or failed to print.
A network cable was disconnected from a swipe card system
HISTORY MENU
Test Dispense
This will dispense a prize from a connected Hub.
Touch the desired prize location and then press the green
check mark.
The “Status =“ will show the status of the dispense.
It will show “Dispensing” , then “Good Dispense” - verify a prize has been
dispensed.
If it shows “Bad Dispense Location Entered”, re-enter the prize location to
test dispense.
Note: To clear this message - exit the menu completely and re-enter the
menu.
DIAGNOSTIC MENU

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Module Status Information
Shows the status of the connected Hubs.
Module 1 is the Spindle Hub:
Normal operating condition is (Spindle Unit Waiting)
If a sensor is blocked, there is a delay to be shown.
Module 3 the Capsule Hub:
Normal operating condition is (Capsule Tree Waiting)
The numbers should be cycling from 0 to 180, and back to 0.
If numbers are not cycling, the carousel is not turning.
If Capsule Tree Door Open, check door interlock switch.
Module 3 the Locker Hub:
Normal operating condition is (Doors Closed and Locked)(0)
If the (0) is a different number, a door is open.
Check switch behind locker through side door.
Reset Printer
If “Print Jobs” is not 0 , touch “Reset Printer” to clear print jobs.
The Prize Hub must then be powered down, wait 10 seconds, and power
back on.
Version Information
Version Information will bring up the Version Menu.
This will show motherboard software version,
I/O board software version
Attached Hub software versions.
This will also show the selected Kiosk Input type.
DIAGNOSTIC MENU

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Restore All Default Pictures
This will erase the saved pictures of the prizes, and restore
all pictures to the A1 , A2,etc. generic icons.
Save Custom Pictures
Stock Reset All
Returns the stock status of every prize to Available.
Select NEXT Location
Select PREV Location
These will allow you to look through the pictures assigned
to each stock location.
If no picture is assigned, it will show the generic A1, A2,
etc. icons.
Refer to “Loading Prize Images” to assign a picture to a
stock location.
Goto Location
The stock location can be entered manually.
Enter the stock location on the keyboard, then
press the “checkmark”
The new location will now show under the
picture/icon. This is the location the
information is assigned.
PRIZE MENU
The Prize menu is used to load images into the Prize Hub that are shown on the attract screen.
There are prize companies that supply merchandise that comes with a USB thumb drive
pre-loaded with pictures to use in the Prize Hub.
BMI Merchandise
1960 Rutgers University Blvd. Lakewood, NJ 08701
[phone]
Redemption Plus
9829 Commerce Pkwy, Lenexa, KS 66219
[phone]
Bonita Marie
1960 Rutgers University, Lakewood Pine Blvd, Lakewood, NJ 08701
[phone]
Sure Shot Redemption
1500 S Hellman Ave , Ontario, CA 91761 USA
[phone]
Capsules Only: Flatline Corporation, 1606 W Haskel St # B, Appleton, WI 54914 , [phone]

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Ticket Value
This will set the number of tickets needed to vend this prize.
Prize Exp
Prize Expense is an optional tool to track prize cost
and payout.
Enter actual cost of the Prize.
Then press “Next”
Stock Quantity
Sets the amount of individual prizes in this location.
Recommendations for Stock Quantity:
Capsule Unit Locations: Leave at 0.
The Prize Hub will dispense normally until capsule hopper is empty.
Spindle Unit Locations: Set to the amount of prizes placed on the
spindle.
Locker Unit Locations: Leave at N/A
The Prize Hub knows that there is only one prize in each locker and
this can not be adjusted.
PRIZE MENU
Stock Status:
Note: SB means sensor blocked. Refer to troubleshooting section.
Selectable Options:
Available - Default value. Prize is available to vend.
Empty - Not available to vend.
New Item - Will show a “New” banner on item in selection
screen.
Hot Item - Will show a “Hot” banner on item in selection
screen.
On Sale - Will show a “Sale” banner on item in selection
screen. Must also input value in “Sale Ticket Value”
Auto Sale - The item will go on sale after a certain number of
days. Must also input value in “Sale Ticket Value” and “Days for
Auto Update”
Sale Ticket Value
Enter the ticket value of the item on sale.
Press “Next” to save.
Days for Auto Update:
Enter the number of days before the sale begins.
Press “Next” to save.

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The Prize Hub will allow 4 advertisements to be show at set intervals as
the machine is in attract mode.
Use A Default Advertisement
There are 4 default ads that show different versions of how to use the
Prize Hub
Select NEXT Advertisement
Select PREV Advertisement
These will allow you to look through the 4 advertisements. Use the one
that corresponds to your kiosk interface.
Refer to “Loading Advertisements” to assign an ad.
Length
The duration in seconds that the ad will show.
This can be adjusted from 0 to 30 seconds.
Next Ad
The time between ads.
This can be adjusted from 10 to 300 seconds
Insert a USB stick with prize images (.jpg files) into the
USB port shown, inside the front door of the Prize Hub.
A banner will show on screen showing “mounted”
Prize image files should be no larger than 600 KB, with an ideal size
of 590 x 590 pixels square.
While in the Prize Menu, touch the center image of the prize to attach
an image.
The screen will change to thumbnails of available prize images from
the USB stick.
Touch the image to assign it to the location.
Adjust the “Ticket Value” to the desired tickets needed to win this
prize.
Touch “Select NEXT Location, or “Select PREV Location” to change
the location of the next image to continue to assign pictures to the
prize locations.
LOADING PRIZE IMAGES
ADVERTISING MENU

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Ticket Receipt Type
Selectable Options:
Evolve Receipt - Used with Evolve Units.
Refer to “Location Setup Menu”, “Evolve Menu”
Deltronics 14 digit ign bc
Deltronics 14 digit bc
Deltronics 16 digit bc
Deltronics 14 digit no check digit
Refer to “Deltronics Options” - it explains the options and when to use
which option.
Clear All Tickets
Press to clear all tickets that would be scanned in and showing on the
game attract screen.
Add +1 Tickets - Add +10,000 Tickets
Press to add tickets to the game attract screen. After exiting menu, these
tickets can be printed and given as comped tickets to players.
These comped tickets will be recorded in the history menu.
If a mistake is made adding tickets, press “Clear All Tickets” to reset to zero.
Reset Ticket Database
Caution - This will erase all stored in the database.
This will have to be pressed 9 more times to verify this action.
A reset database will not accept receipts printed by the Prize Hub that have not yet been redeemed.
(as in a player saving receipts)
TICKET MENU
To load custom advertisements - Insert a USB stick with ad files into the
USB port shown, inside the front door of the Prize Hub.
A banner will show on screen showing “mounted”
Ad files should be an ideal size of 768 x 1087 , png format.
While in the Advertising Menu, touch the center image of the prize to
load an ad.
The screen will change to thumbnails of available ads from
the USB stick.
Touch the image to assign it.
To load more than one ad, press
Select NEXT Advertisement and repeat the process.
This will allow you to look through the 4 advertisements
Cycle through all 4 ads and set ad length to 0 seconds if not desired.
LOADING ADVERTISEMENTS