Beltone Rely User manual

User guide
Beltone Receiver-In-Ear hearing aids

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £312 £13
Dome/ earmold
type
Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmold
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2

FDA warnings and cautions (USonly)
WARNING:People younger than 18 should go to a doctor before using this
People younger than 18 years old need specialized care, and using this without a medical evaluation may
worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical
evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT). Before using this, a doctor should
determine that the use of a hearing aid is appropriate.
WARNINGS to Hearing Aid Dispensers
You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear
specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the
prospective user has any of the following conditions:
•Visible deformity of the ear, either congenital or traumatic
•Fluid, pus, or blood coming out of the ear within the previous 6 months
•Pain or discomfort in the ear
•History of excessive ear wax or suspicion that something is in the ear canal
•Dizziness, either recent or long-standing
•Sudden, quickly worsening, or fluctuating hearing loss within the previous 6 months
FDA warnings and cautions (USonly) 3

•Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears
•Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz.
Outputs over 132 dB SPL:
You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds
132 dB SPL because it may impair the remaining hearing of the hearing aid user.
Sound pressure level in the ears of children:
The developed sound pressure level in the ears of children can be substantially higher than in average
adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the
fitted OSPL90.
CAUTION:
This is not hearing protection
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In
general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
The sound output should not be uncomfortable or painful
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
4FDA warnings and cautions (USonly)

You might need medical help if a piece gets stuck in your ear
If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it
with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
NOTE:
What you might expect when you start using your hearing aid
•A hearing aid can benefit many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will
not prevent or improve a medical condition that causes hearing loss.
•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people find that training or counseling can help them get more out of their devices.
•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening – for example, noisy environments.
Tell FDA about injuries, malfunctions, or other adverse events
•To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-
1088. You can also download a form to mail to FDA.
FDA warnings and cautions (USonly) 5

Hearing loss in people younger than 18
•People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT),
because they may have different needs than adults.
•The doctor will identify and treat medical conditions as appropriate.
•The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation.
•The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid.
A person who is younger than 18 years old with hearing loss should have a medical evaluation by a
doctor, preferably an ENT, before buying a hearing aid. The purpose of a medical evaluation is to identify
and treat medical conditions that may affect hearing but that a hearing aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will provide a written statement that the
hearing loss has been medically evaluated and the person is a candidate for a hearing aid. The doctor
may refer the person to an audiologist for a hearing aid evaluation, which is different from the medical
evaluation and is intended to identify the appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without
a hearing aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual
needs. An audiologist can also provide evaluation and rehabilitation since, for people younger than 18,
hearing loss may cause problems in language development and educational and social growth. An
audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of hearing
loss in people younger than 18.
6FDA warnings and cautions (USonly)

Table of Contents
FDA warnings and cautions (USonly) 3
Introduction 8
Your hearing aid 9
Preparing your hearing aids for use 12
Placing your hearing aids in your ears 16
Removing your hearing aids from your ears 20
Using your hearing aids 22
Using a telephone 25
Advanced options 29
Wireless accessories 33
Cleaning and caring for your hearing aids 34
General warnings and precautions 44
Hearing aid expectations 46
Troubleshooting 47
Tinnitus Management 49
Regulatory information 58
Technical specifications 65
Additional information 73
FDA warnings and cautions (USonly) 7

Introduction
Thank you for choosing Beltone hearing aids. We recommend that you use your hearing aids every day. This
way you will fully benefit from them.
NOTE: Read this booklet carefully before you start using your hearing aids.
Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer sound
to the eardrum of a hearing impaired person.
For devices including a Tinnitus Breaker Pro module
The Tinnitus Breaker Pro module is a tool to generate sounds to be used in a Tinnitus Management Program to
temporarily relieve patients suffering from Tinnitus.
For devices including a dome
The dome is intended to be connected to a receiver tube on the hearing aid. The dome is intended to ensure that
the sound outlet of the hearing aid is placed in the ear canal.
This accessory is intended to be used by the same age group as the hearing aid. The accessory is intended to be
used by lay persons.
8Introduction

Your hearing aid
Zinc-Air battery model (64)
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Multi-function button
5. Microphone inlets
6. Battery compartment
7. Model and serial number (in the battery compartment)
1
2
3
4
5
67
Your hearing aid 9

Zinc-Air battery model (63)
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Push button
5. Microphone inlets
6. Battery compartment
7. Model and serial number (in the battery
compartment)
1
3
2
5
6
4
7
10 Your hearing aid

Domes and earmolds
Tulip dome Closed dome Open dome Power dome Custom earmold
The closed, open, and power domes are available in different sizes. Tulip domes are one size.
Domes are all light grey.
NOTE: Only use domes supplied by Beltone.
Your hearing aid 11

Preparing your hearing aids for use
Battery warnings
WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of
your safety and for the environment. Please note:
1. Keep hearing aid batteries away from pets, children, and people with cognitive, intellectual, or mental
health challenges.
2. Never put a hearing aid battery in your mouth.
3. Never swallow batteries nor place them inside any part of the body, as the battery can cause serious
injuries. If a battery has been swallowed or placed inside any part of the body, seek immediate medical
attention.
4. Do not recharge zinc-air batteries. They may leak or explode.
5. Do not attempt to dispose of batteries by burning them.
6. Used batteries are harmful to the environment. Please dispose of them according to local regulations
or return them to your hearing care professional.
7. Batteries may leak. Remove the battery if you leave the hearing aids unused for longer periods.
8. If the batteries are not inserted correctly, the device will not work and the batteries may build up heat. If
this happens, please remove the batteries.
12 Preparing your hearing aids for use

NOTE:
•Always use new zinc-air batteries that have a minimum remaining shelf life of one year.
•To save battery power, turn off your hearing aids when they are not in use.
Inserting the battery into your hearing aid
1. Open the battery door with
your fingernail. Remove the
old battery (if there is one).
2. Remove the packaging and
protective foil from the new
battery. Wait for two
minutes while the battery
activates.
3. Insert the new battery, with the plus (+)
sign correctly positioned, into the
battery compartment door. Do not
insert it directly into the hearing aid.
4. Close the battery door.
NOTE:
•To save battery power, turn off your hearing aids when they are not in use.
Preparing your hearing aids for use 13

•At night, turn off the hearing aids. Open the battery door completely to allow moisture to evaporate and
prolong the hearing aids’ life span.
Low battery warning
When the batteries are low on power, your hearing aids’ volume goes down, and they play a melody every
15minutes, until they are empty and turn off.
NOTE: Keep extra batteries with you.
Low battery alert when paired with wireless accessories (optional)
NOTE:
Your batteries will run out faster when you use wireless functions like streaming from your smart device or
from your TV with our TV streamer. As the battery power declines, the wireless functions stop working. A
short melody will play every five minutes to let you know that the battery power is low. The table below
shows the functionality with different battery charge levels.
If the hearing aids are experiencing frequent loss of connection to wireless accessories, contact your
hearing care professional for a list of low impedance batteries.
14 Preparing your hearing aids for use

Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
These will work again when you insert a new battery.
Preparing your hearing aids for use 15

Placing your hearing aids in your ears
How to tell left from right
If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing, and inserting the hearing aids.
You might want to ask your hearing care professional to mark your hearing aids with a colored Left and Right
indication: Left is blue and Right is red.
16 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal.
3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.
NOTE: To avoid whistling, ensure that the wire, and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
CAUTION: Never attempt to modify the shape of the receiver wire yourself.
Placing your hearing aids in your ears 17

Sport lock
If you lead an active life, your hearing aids may come loose. To avoid this
situation, your hearing care professional can attach and adjust a sports lock
to the receiver.
To insert a hearing aid with a sports lock:
1. Insert the hearing aid as usual
2. Tuck the sports lock into the bottom part of the indentation above your earlobe.
NOTE: Sport locks may become stiff, brittle, or discolored over time. Contact your hearing care
professional for a replacement.
18 Placing your hearing aids in your ears

Inserting earmolds into your ears
If your hearing aids have earmolds, follow these instructions:
1. Hold the earmold between
your thumb and index finger
and position the sound outlet
into your ear canal.
2. Slide the earmold into your ear with a
gentle, twisting movement. Move the
earmold up and down and press
gently. Opening and closing your
mouth may be helpful.
3. Place the hearing aid behind
your ear and ensure it is secure.
When properly inserted, your
hearing aids should fit snugly
and comfortably.
NOTE: When inserting an earmold, it may help to pull your ear up and back with the opposite hand.
CAUTION: Never attempt to modify the shape of the hearing aids, earmolds, domes, or receiver wires
yourself.
Placing your hearing aids in your ears 19

Removing your hearing aids from your ears
Removing receiver domes from your ears
If your hearing aids have domes, follow these instructions:
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome out of
your ear canal.
20 Removing your hearing aids from your ears