Beltone Amaze BER13 User manual

User guide
Receiver-In-The-Ear hearing aids
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Left Hearing Aid Right Hearing Aid
Serial number Serial number
Model number Model number
Receiver type Low Power
Medium Power
High Power
Ultra Power
Receiver type Low Power
Medium Power
High Power
Ultra Power
Receiver length 01234Receiver length 01234
Battery size 13
Open/ standard
fitting: Small
Medium
Large
Small
Medium
Large
Tulip Earmold
Open dome Power dome Tulip dome RIE mold
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Programme Beep Description
1
2
3
4
Specific features supported by your hearing system:
Smart Start on page 12
Auto-Phone on page 21
Tinnitus Breaker Pro on page 25
Hearing aid type designations for models included in this user guide are:
BER13, FCC ID: X26BER13, IC: 6941C-BER13. Please see page 7 for list of models referring to all types.
This device includes an RF transmitter which operates in the frequency band of 2.4 GHz – 2.48 GHz.
Nominal RF output power transmitted is +1.1 dBm.
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1 Introduction
Congratulations on the purchase of your new hearing aids. Beltone’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will make
hearing a more enjoyable experience.
Please read this manual carefully in order to fully benefit from the use of your hearing aids. With proper care,
maintenance, and usage, your hearing aids will serve you in better communication for many years.
Ask your hearing care professional if you have any questions.
2 Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for im-
paired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer sound
to the eardrum of a hearing impaired person.
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3 Becoming accustomed to amplification
While purchasing a hearing aid is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent use.
You will enjoy more benefits from your Beltone hearing aid by taking the following actions:
• Wear the hearing aid regularly in order to get comfortable with using it.
• It takes time to get used to a hearing aid. It may help to begin by wearing your hearing aid for short
periods – even as little as 15 minutes – and then gradually increasing your wearing time. In a way,
it is no different from adjusting to contact lenses. Speak to your hearing care professional, who can
design a schedule tailored just for you.
• As you get more comfortable with the hearing aid, increase the wearing time and wear your hearing
aid in multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Fol-
lowing these suggestions will give your brain time to learn how to interpret amplification and increase the
benefits you get from using a Beltone hearing aid.
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4 Statement
This device complies with part 15 of the FCC rules and ISED rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
iNOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment gener-
ates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guar-
antee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is
connected
• Consult the dealer or an experienced radio/TV technician for help
• Changes or modifications can void the user´s authority to operate the equipment
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The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD)
• Hereby, Beltone A/S declares that the radio equipment types BRIE are in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity is available at the following internet ad-
dress: www.beltone-hearing.com/en/declarations
• In US: FCC CFR 47 Part 15, subpart C
• Other identified applicable international regulatory requirements in countries outside the EU and US.
Please refer to local country requirements for these areas
• In Canada: these hearing aids are certified under the rules of ISED
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is
granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications Busi-
ness Law (電気通信事業法) This device should not be modified (otherwise the granted designation
number will become invalid)
Receiver-in-the-ear (RIE) hearing aids of type BER13 with FCC ID X26BER13, IC number 6941C-BER13
and size 13 battery are available in the following variants:
AMZ1764-DRW AMZ964-DRW AMZ664-DRW
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5 Contents
1 Introduction..................................................... 4
2 Intended use ................................................... 4
3 Becoming accustomed to amplification ......... 5
4 Statement ....................................................... 6
5 Contents ........................................................ 8
6 Descriptions ................................................. 10
6.1 Your hearing aid ............................................ 10
6.2 Recognising left and right hearing aid ........... 11
7 Getting started ............................................. 12
7.1 On/Off function .............................................. 12
7.1.1 Delayed Activation.......................................... 12
7.2 Inserting/Replacing the battery....................... 12
7.3 Low battery indicator ..................................... 13
7.3.1 Low battery indicator when paired with
wireless accessories only ............................... 14
7.4 Insert/Remove hearing aid.............................. 15
7.4.1 Insert earmold................................................ 15
7.4.2 Remove earmold............................................ 16
7.4.3 Insert wire with dome ..................................... 16
7.4.4 Remove wire with dome................................. 17
7.4.5 Sports lock .................................................... 17
7.5 Operation of the hearing aid ........................... 17
7.5.1 Multi-function button ...................................... 17
8 Telephone use............................................... 20
8.1 Cellular phones .............................................. 21
8.2 Auto-Phone ................................................... 22
8.2.1 Place the Auto-Phone magnet ....................... 22
8.2.2 How to use Auto-Phone................................. 23
8.3 Flight mode (optional)..................................... 24
9 Tinnitus Breaker Pro (TBP) module............... 25
9.1 Indication for use of the TBP module.............. 25
9.2 User instructions for the TBP module ............. 25
9.2.1 Description of device...................................... 25
9.2.2 Explanation of how the device functions......... 26
9.2.3 The scientific concepts that form the basis
for the device ................................................. 27
9.2.4 TBP volume control........................................ 27
9.2.5 Using TBP with smartphone apps .................. 28
9.3 Technical Specifications ................................. 28
9.3.1 Audio signal technology ................................. 28
9.3.2 Available sounds ............................................ 28
9.3.3 Prescription use of a Tinnitus Breaker Pro (TBP)
hearing aid ..................................................... 29
9.3.4 Important notice for prospective sound
generator users.............................................. 30
9.4 Tinnitus Breaker Pro warnings........................ 30
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9.4.1 Tinnitus Breaker Pro precautions.................... 31
9.4.2 Tinnitus Breaker Pro warning to
hearing care professionals.............................. 31
10 The receiver .................................................. 33
11 How to apply domes..................................... 33
11.1 Standard domes ........................................... 33
11.2 Tulip domes .................................................. 34
12 Wireless accessories .................................... 35
12.1 Using Beltone hearing aids with iPhone, iPad,
and iPod touch (optional) ............................... 34
13 Intended use of smartphone apps................ 36
13.1 Using Beltone hearing aids with smartphone
apps (optional) ............................................... 36
14 Beltone Remote Care (Optional) ................... 37
15 Care and maintenance.................................. 38
15.1 Daily maintenance.......................................... 39
15.2 Cleaning earmolds
(does not apply for UP molds) ........................ 39
15.3 Cleaning the receiver wires and domes .......... 39
15.4 Changing wax guards .................................... 40
16 General warnings .......................................... 41
17 General precautions - Wireless hearing aids.. 43
18 Auto-Phone warnings ................................... 44
18.1 Auto-Phone precautions ................................ 44
19 Battery warnings........................................... 45
20 Hearing aid expectations .............................. 47
21 Warning to hearing aid professionals
(US Only)....................................................... 48
22 Important notice for prospective
hearing aid users (US Only) .......................... 49
23 Children with hearing loss (US Only) ............ 50
24 Technical specifications................................ 52
25 Troubleshooting guide ................................. 56
26 Warranties and repairs.................................. 60
27 Temperature test, transport and storage
information.................................................... 60
28 Advisories ..................................................... 61
29 Acknowledgments ........................................ 62
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10
1
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2
715 5
3
6
13 1411 12
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6 Descriptions
6.1 Your hearing aid
1. Receiver wire
2. Open Dome
3. Tulip Dome
4. Power Dome
5. RIE mold
6. Sports lock
7. Battery door
8. Receiver
9. Multi-function button
10. Microphones
11. Low Power (LP) receiver
12. Medium Power (MP)
receiver
13. High Power (HP) receiver
14. Ultra Power (UP) receiver
15. Model, and serial number
(in battery chamber)
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6.2 Recognising left and right hearing aid
If you have two hearing aids, they may be tuned differently. One for your left ear, the other for your right. Do
not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids.
You might want to ask your hearing care practitioner to mark your hearing aids with a colored Left and Right
indication: Left is blue and Right is red.
Left Right
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1
3
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7 Getting started
Once you have placed the hearing aids on your ears, you can turn them on.
The hearing aid always starts in program 1 and with the preset volume.
7.1 On/Off function
1. Close the battery door to turn on the hearing aid in program 1 (one).
2. Open the battery door to turn off the hearing aid. Use your fingernail to pull
it open.
7.1.1 Delayed Activation
Delayed Activation delays the time before the hearing aid turns on after you close
the battery door. With Delayed Activation, you will hear a beep ( etc.) for each
second of the delay period (5 or 10 seconds delay).
If you want your hearing aids to turn on immediately, when you close the battery
door, ask your hearing care professional to deactivate Delayed Activation.
7.2 Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the
used battery if present.
2. Prepare the new battery (please refer to page 2 for information on ap-
propriate battery type/size for your hearing aid). Remove the protective
foil to activate the battery.
3. Wait for 2 minutes before inserting the battery into the hearing aid.
On
Off
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4. Insert the new battery with the positive side in the correct position. Always insert the battery in the
door: never directly into the hearing aid.
5. Gently close the battery door.
i1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.
2. To save battery, turn off your hearing aids when they are not in use.
3. At night, switch off the hearing aid and open the battery door completely to allow moisture to
evaporate and prolong the hearing aid’s lifespan.
4. If the hearing aid is experiencing frequent loss of connection to Beltone wireless accessories,
contact your hearing care professional for a list of low impedance batteries.
iWARNING: Batteries contain dangerous substances and should be disposed of carefully in the inter- est of your safety and for the environment. Also, keep batteries away from pets, children and mentally
disabled persons.
7.3 Low battery indicator
When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15
minutes until they are empty and turn off.
iNOTE: Keep spare batteries on hand.
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7.3.1 Low battery indicator when paired with wireless accessories only
The batteries drain faster when you use wireless functionalities like streaming from your smartphone or from
your TV via our TV Streamer.
As the battery power goes down, the wireless functions stop working. A short melody every five minutes
indicates that battery power is too low.
The table below shows how the functionality shifts with the power level of the battery.
Battery level Signal Hearing aid Remote Control Streaming
Fully charged P P P
Low P P O
Depleted
(change battery) P O O
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7.4 Insert/Remove hearing aid
For comfort, always turn off your hearing aids before you insert or remove them.
7.4.1 Insert Earmold
1. Hold the earmold between your thumb and index finger and position its sound
outlet in your ear canal.
2. Slide the earmold all the way into your ear with a gentle, twisting movement.
3. Move the earmold up and down and gently press to place it correctly in the
ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing aid sits firmly behind the ear.
By experimenting, you may discover an easier method. With proper insertion, hearing
aids should fit snugly but comfortably.
iNOTE: It may be helpful to pull your ear up and outward with your opposite
hand during insertion.
iCAUTION: Never attempt to modify the shape of the hearing aid, earmolds, or tubing yourself.
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7.4.2 Remove earmold
1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear.
2. Gently pull the removal cord (not the hearing aid or the tubing) to pull the hearing aid from the ear.
i
NOTE: For custom earmolds, grasp the removal cord and pull the earmold outward.
3. Remove the earmold completely by gently twisting it.
7.4.3 Insert wire with dome
1. Hang the hearing aid over the top of
the ear.
2. Hold the wire where it bends and gently
place/push the dome into the ear canal.
Push the dome far enough into the ear
canal so that the wire lies flush with the
head (check with a mirror).
iNOTE: To avoid whistling, it is important that the wire and the dome fit correctly into your ear. For
other possible reasons, check with the Troubleshooting guide.
iCAUTION: Never attempt to bend or modify the shape of the wire.
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7.4.4 Remove wire with dome
1. Hold the wire with your thumb and forefinger and remove it.
7.4.5 Sports lock
If needed, your hearing care professional will apply and adjust the Sports lock.
7.5 Operation of the hearing aid
7.5.1 Multi-function button
The multi-function button will allow you to use up to four different listening programmes, each of them suit-
able for certain situations.
1. Press upward to switch between programmes.
2. You will then hear one or more beeps. The number of beeps indicates which program you have
selected (one beep = program one, two beeps = program two, etc.).
3. When you turn the hearing aids off and then back on, they always return to the default setting (pro-
gram one and preset volume).
Your hearing care professional can configure your multi-function button so that you can control the volume
and switch between listening programmes.
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Multi-function button
If necessary, your hearing care practitioner can change the default settings for the multi-function button and
fill in the following table to indicate the new settings:
Multi-function button action Default setting New setting
Short press up Increases volume
Short press down Decreases volume
Long press up (3 seconds) Changes program
Long press down (3 seconds) Activates streaming
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iNOTE: If you have two hearing aids with the Synchronized Push Button enabled, program changes
to one hearing aid automatically repeats in the second hearing aid. When you change a program in
one hearing aid, it responds with one or more beeps. The same number of confirmation beeps follow
in the second aid. This Synchronized Push Button can also be configured to allow one side to control
volume increase and the other side to control volume decrease. The volume changes to one hearing
aid are repeated on the other side to keep the levels the same.
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8 Telephone use
Your hearing aid allows you to use the telephone as you normally do. However,
finding the optimal position for your telephone may require practice. One or more
of the following suggestions may be helpful:
1. Dependent on your fitting and hearing status, either hold the telephone
up to your ear canal or hold it close to the hearing aid microphones as
illustrated.
2. If whistling occurs, try holding the telephone in the same position for a few
seconds as the hearing aid may be able to cancel the whistling.
3. Holding the telephone slightly away from the ear can also stop any whistling.
iNOTE: Depending on your individual needs, your hearing care professional may activate a program
specifically for telephone use.
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