Beltone OR364-DVIR User manual

Instructions for use
Digital Behind-the-Ear hearing instrument
Non-wireless
OR364-DVIR/OR364-DVIRO/OR364-DVIRP/OR364-DVIRPO
OR65DI/OR65DIO
OR75VI/OR75DVI/OR75DVIO
OR378-DVI/OR378-DVIO/OR378-DVIP
OR85VI/OR85DVI
BO95DVI

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Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compen-
sate for impaired hearing. The fundamental operating principle of hearing instruments is to receive, amplify,
and transfer sound to the eardrum of a hearing impaired person.
A new Beltone hearing instrument
Congratulations on your choice of a Beltone hearing instrument!
Your hearing instrument is a very advanced device. Your hearing care practitioner has tuned it to your indi-
vidual needs. With a little devotion and patience you will become familiar with it.
This booklet is a short guide to assist you in getting acquainted with your hearing instrument. Read it care-
fully and use it as a guideline.
We wish you happiness and pleasant listening with your new instrument.
Beltone
This booklet & your instrument
In this booklet you will find instructions for inserting and operating your new hearing instrument. You will
find explanations for using your instrument and for daily handling. We will also give a few practical steps
towards better hearing.
Contents
Intended use 2
A new Beltone hearing instrument 2
This booklet & your instrument 2
Warning to hearing care professional 4
Important notice to prospective users 4
Your Hearing Instrument 5
(See page 50 for your selected model) 5
Switching on and off 13
Delayed Activation 14
Battery door lock 14
Low Battery Indication and changing batteries 15
Warnings 16
Inserting and removing the instrument 17
Removing your instrument 18
Inserting and removing the instrument 19
(ThinTube) 19
Recognising left and right instrument 20
Setting the volume 21
Program button 22
Telephone use 24
AutoPhone 25
T-program 27
Hearing through an induction loop 28
Audio input 29
Listen to radio or TV 30
Daily maintenance 31
Storing your instrument 32
Maintenance for BTE hearing instruments 32
Maintenance for the RIE hearing instruments 34
Changing wax guard for receiver tube 36
How to apply domes 37
General precautions 38
General warnings 39
Eight steps towards better hearing 40
Warning to hearing care practitioners 43
Troubleshooting guide 44
Troubleshooting guide 46
Technical specifications 48
International warranty, service and repair 49
Your selected model 50
Worldwide headquarters 56

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Warning to hearing care professional
A hearing care professional should advise a prospective user to consult promptly with a licensed physi-
cian (preferably an ear specialist) before setting the instrument if the hearing care professional determines
through inquiry, actual observation, or review of any other available information concerning the prospective
user that the prospective user has any of the following conditions:
(i) visible congenital or traumatic deformity of the ear;
(ii) history of active drainage from the ear within the previous 90 days;
(iii) history of sudden or rapidly progressive hearing loss within the previous 90 days;
(iv) acute or chronic dizziness;
(v) unilateral hearing loss of sudden or recent onset within the previous 90 days;
(vi) audiometric air-bone gap equal to or greater than 15dB at 500 Hz (hertz), 1000 Hz, and 2000 Hz;
(vii) visible evidence of significant cerumen accumulation or a foreign body in the ear canal;
(viii) pain or discomfort in the ear.
Important notice to prospective users
Good health practice requires that a person with a hearing loss has a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before using a hearing aid such
as the Beltone Origin. Licensed physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists, or otorhinolaryngologists. The purpose of a medical evaluation is to assure
that all medically treatable conditions that may affect hearing are identified and treated before the hearing
instrument is used.
Your Hearing Instrument
(See page 50 for your selected model)
Push button
Volume Control
(optional)
64 RIE Hearing instrument
Receiver
Battery compartment
Model and serial number
Direct audio input
Battery door and left/right indicator
Receiver tube
Receiver Open Dome

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ThinTube
Mini dome
Battery door
65 BTE Hearing Instrument With ThinTube
Model, Serial Number, Manufacturer
Microphone
Program button
Plastic tube
65 BTE Hearing Instrument
Earmold
Tone hook
Battery door
Model, Serial Number, Manufacturer
Microphone
Program button

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ThinTube
Mini dome
Battery door
75 BTE Hearing Instrument with ThinTube
volume control (wheel or
toggle switch)
Model, Serial Number, Manufacturer
Microphone
Program button Plastic tube
75/85/95 BTE Hearing Instrument
Earmold
Tone hook
Battery door
Volume control (wheel or
toggle switch)
Model, Serial Number, Manufacturer
Microphone
Program button

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ThinTube
Model
Model
Direct audio input
Direct audio input
Left/Right indicator
Left/Right indicator Battery lock (optional)
Battery lock (optional)
Serial number
Serial number
Mini dome
78 BTE Hearing Instrument with ThinTube 78 BTE Hearing Instrument
Earmold
Volume control (optional)
Volume control (optional)
Battery compartment &
On/Off switch
Battery compartment &
On/Off switch
Microphone
Microphone
Programme button
Programme button

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RIE mould Sports lock
Receiver Tulip Dome Receiver Power Dome NP receiver tube HP receiver tube
Switching on and off
Your instrument is equipped with an on/off switch integrated into the
battery compartment.
When the battery compartment is fully closed, the instrument is turned
on.
To turn the instrument off, grasp the battery compartment door with
your fingernail and gently pull downwards. The power will switch off at
the point where you can feel a small click.
• Switch your instrument off if you are not using it. This will increase the
battery life.
• At night, switch off your instrument and open the battery door com-
pletely. It allows moisture in your instrument to evaporate and will increase the instrument’s life span.
After switching on the device, the volume will be as set by your hearing care practitioner.
Your instrument has a push button to switch programs. If you close the battery door your instrument will
always start in program number 1. Read more on this subject in the Program Button section.
switch off the instrument

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Delayed Activation
Your hearing care professional may have activated the Delayed Activation function in your hearing instru-
ment. The Delayed Activation function delays the turn-on time by 10 seconds after closing the battery door.
This is indicated by beeps in the receiver at one second intervals when the battery door is closed, meaning
that 10 beeps will be heard before the hearing instrument is activated.
If you wish, this function can be deactivated by your hearing care professional.
Battery door lock
Your hearing care professional can install a Left/Right side indicator (Blue=Left, Red=Right), which can be
used to lock the battery door. Once locked, the instrument can only be turned off once the instrument is
unlocked.
To lock the battery door:
1. Close the battery door
2. Using the battery door locking tool, slide the color marker to the right.
To unlock the battery door:
Slide the color marker to the left.
Unlock Lock
Low Battery Indication and changing batteries
Low battery indication
Your hearing care professional can set your hearing instrument to give an
acoustical indication when the battery is reaching its end of life. The hear-
ing instrument will reduce amplification and emit a melody if battery power
gets too low. This signal will recur every 5 minutes for OR64/65/75/78/85
models, and every 15 minutes for BO95 model, until the hearing instru-
ment automatically switches off. It is recommended that you keep spare
batteries on hand.
Changing batteries
Open the battery compartment completely by using your fingernail. Use
the magnetic end of the cleaning brush for easy battery removal and in-
sertion.
When replacing the battery, always use new Zinc-Air batteries that have a
minimum remaining shelf-life of 1 year.
The 64 and 65 models uses a size 312 battery.
The 75, 78 and 85 models use a size 13 battery.
The 95 model uses a size 675 battery.
open battery door completely
exchange battery

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Warnings i
Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment.
• If device is broken, do not use
• Keep batteries away from children and mentally challenged persons.
• Do not place batteries in your mouth. Consult a physician immediately if a battery has been swallowed,
as they can be harmful to your health.
• Do not attempt to recharge batteries (Zinc Air) which are not specifically designated rechargeable, as
they may leak or explode.
• Do not burn the batteries, as they could explode.
• Replace spent batteries and do not leave them in the instrument for a prolonged period, to prevent
leakage.
• Used batteries are harmful to the environment. Please dispose of them according to local regulations or
return them to your hearing care practitioner.
• Remove the batteries to prevent leakage when the hearing instruments are not in use for an extended
period of time.
• Whenever the hearing instruments are not in use, remember to turn them off to avoid unnecessary bat-
tery consumption.
Inserting and removing the instrument
(standard earmould)
Inserting the instrument
• With the battery door opened in the off position, take the earmould bet-
ween thumb and index finger and position its ‘point’ in your ear canal.
Now, slide the earmould all the way into your ear with a gentle, twisting
movement.
Insertion can be easier if you gently pull your auricle backwards with
your other hand.
• Turn the top-part of the earmould gently backwards and forwards so
that it fits behind the fold of skin above your ear canal.
• Place the hearing instrument behind your ear. Move the earmould up
and down and press gently to ensure it is positioned correctly in the ear.
Opening and closing your mouth can ease insertion. You will feel when
the earmould is positioned correctly.
• When correctly positioned, switch on your instrument by closing the bat-
tery door.
• You can also insert the hearing instrument while in the on position. Howe-
ver, doing this might result in some feedback (whistling).

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Removing your instrument
• Switch off the instrument by shifting the battery door to the ‘off’ position.
• Lift the hearing instrument from behind the ear. For a moment, let it hang beside your ear.
• Using your thumb and index finger, gently pull the earmould not the instrument or the tubing) loose from
the ear.
• Remove the earmould completely by gently twisting it.
Inserting and removing the instrument
(ThinTube)
Inserting the instrument
• Hang the instrument over the top of the ear.
• Grasp the sound tube where it bends. The dome should be placed far
enough into the ear that the sound tube lies flush with your head. When
the dome is placed appropriately, you should not see the sound tube
sticking out when you look directly into a mirror.
• If the device whistles, the most likely reason is that the dome is not pla-
ced correctly in the ear canal. Other reasons can be buildup of earwax
in the ear canal, or that the sound tube connection to the instrument
has become loose, in which case the sound tube must be changed. It
is also possible that the instrument settings are not optimal. If you have
ruled out other reasons for the instrument squealing, it is recommen-
ded to contact your hearing care professional.
iNever attempt to modify the shape of the hearing instrument, ear-
moulds, or tubing yourself.

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Recognising left and right instrument
If you have two hearing instruments, they may be tuned differently. One for your left ear, the other for your
right. Do not swap them. Please pay attention to this when cleaning, storing and inserting the instruments.
left right
left right
• You might want to ask your hearing care practitioner to mark your
instruments with a coloured Left and Right indication: Left is blue
and Right is red.
side indication
indication
Setting the volume
75 (BTE), 78 (BTE), 85 (Power BTE), and 95 (Super Power BTE)
Your instrument has a manual volume control. For models 75, 85 and 95 the volume control is a wheel that
is adjusted by using your index finger to roll the wheel up and down to increase or decrease the volume.
For model 78, press the top volume button to increase volume and the bottom volume button to decrease
volume.
• If you prefer not to use the volume wheel, your hearing care practitioner can switch the volume control
off.

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Program button
Your hearing instrument has a program button allowing you to use up to
four different listening programs, each of them suitable for certain situ-
ations.
After pressing the program button, the instrument will switch programs.
If it was in program 1 it will switch to program 2, if it was in program 2 it
will switch to program 3 etc. If program 2, 3 or 4 are not activated, noth-
ing will happen. Your instrument will give an audible signal after pressing
the program button:
• one single beep if set in program 1
• two beeps if set in program 2
• three beeps if set in program 3
• four beeps if set in program 4
When you close the battery door and switch the instrument on it will start
in program 1, confirmed by one single beep.
Press the program button if you want to move to a different listening
program.
The multifunction button (64 models only) is designed to change the volume or listening programs of the
hearing instrument, based on different ways it is pressed.
If necessary, your hearing care practitioner can change these settings and fill in the following table to indi-
cate new settings
Multi-function button action Default setting New setting
Short press up Increases volume
Short press down Decreases volume
Long press up (3 seconds) Changes programs

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Let your hearing care professional fill out the following table:
Program
number Type of program Intended for
1
2
3
4
Telephone use
Your hearing instrument allows you to use the telephone as you ordinarily do. Hold
the phone up to your ear as you normally would. It is possible you will hear clearer
if you hold the phone towards the top of your ear (closer to where the microphones
are located).
If you experience discomfort from the dome pressing in your ear canal, you may
need a different size sound tube or dome. In this case contact your hearing care
professional.
Your hearing care professional can design a telephone program that you can switch to when using the
phone. This program is designed to ease listening on a phone. If you have a hearing instrument with a pro-
gram button, you can switch to this program manually. Your hearing care professional can also enable the
Autophone function to switch to the telephone program automatically. Additionally, your hearing instrument
may contain a Telecoil program for telephone use.
AutoPhone
The function allows your hearing instrument to automatically switch to your
telephone program when a telephone receiver is raised to the ear. When
the telephone receiver is removed from the ear, the hearing instrument
automatically returns to the previous listening program.
Placement of AutoPhone magnets
In order to place magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making a telephone call.
3. Place the magnets just below the telephone receiver. If necessary, move the magnet to another position
to improve ease of use and comfort while speaking.
4. Use only recommended cleaning agents to clean the telephone prior to placing the magnet on the
phone.

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AutoPhone usage
Telephones can be used in a normal manner. A short melody will indicate that the AutoPhone feature has
automatically switched to the program designed specifically for listening on the phone. Initially, you may
need to move the telephone receiver slightly to find the best position for reliable Auto-Phone activation and
good hearing on the telephone. If the switching mechanism is not reliable or consistent, additional magnets
can be placed on the telephone.
AutoPhone precautionsi
1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is swallowed,
please seek advice from a medical practitioner.
2. The magnet used to supplement the magnetic field of a telephone receiver may affect some medical
devices or electronic systems. The manufacturer of any magnetically sensitive devices (e.g. pacemakers)
should advise you regarding appropriate safety precautions when using your hearing instrument and
magnet in close proximity to the medical device or electronic system in question.
3. If the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone equip-
ped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
4. High distortion during dialing or talking may mean that the magnet is not in the optimal position relative
to the telephone receiver. To avoid the issue, please move the magnet to another place on the telephone
receiver.
5. Only use magnets supplied by Beltone.
T-program
Your hearing instrument has a built-in function, enabling in many cases an improved use of the telephone
and better hearing in churches or halls where an induction loop system is installed. In order to activate this
function, the telecoil program has to be selected (often available in program 2). In this program you will hear
no sounds from the microphone, therefore most environmental sounds will be lost. If you wish, your hearing
care professional can change the setting in such a way that you hear the environmental sound from the
microphone and speech from the telecoil simultaneously.
Using the telephone
• Switch your instrument to the telecoil program.
• Hold your telephone handset behind your ear, close to the hearing
instrument (2-3 cm) and slightly tilt the receiver outwards.
• Listen to the dialing tone and move the handset a little to find the po-
sition that gives the best reception.
• After completing the phone call, switch your instrument back to the
microphone program.
If the phone has a poor telecoil signal, use the microphone program. Do
not hold the handset too tightly against your ear since this might cause
’whistling’.

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Hearing through an induction loop
More and more public places, churches, theatres and cinemas have induction loops systems. In these
particular rooms, they transmit the sound of the presenter or show directly to the telecoil of hearing instru-
ments, when the telecoil program is active. At home, radio or television can be connected to an induction
loop system. Sound quality through induction loop is often better because noises from the environment are
not transmitted.
• Switch your instrument to the telecoil program.
• Choose a good spot. Reception is not clear in all locations; it depends on the position of the induction
loop. Watch for signs or try a different seat yourself.
• After the service or show, switch your instrument back to the microphone program. You will now hear
through the microphone again.
• If the sound of your hearing instrument in the telecoil program is very soft all the time, ask your hearing
care practitioner to make an adjustment.
• Your hearing care practitioner will gladly provide you with advice regarding an induction loop system at
home. Ask for it.
Audio input
Your hearing instrument is equipped with a direct audio input facility. Direct
audio input allows direct connection of sound sources, a radio, television or
FM equipment, to your hearing instrument. Often, this will improve sound
quality.
• The sound source is connected to your instrument with a cable and an
audio shoe.
• The instrument automatically detects the direct audio input source. The
direct audio input supports the systems for the wireless use as well.
• In this program you will hear no sounds from the microphone, therefore
most environmental sounds will be lost. If you wish, your hearing care
practitioner can change the setting in such a way that you hear the micr-
ophone and the direct audio input simultaneously.
Safety regulations i
External equipment, connected to the mains and to the audio input must
comply with these safety regulations: IEC 60601-1, IEC 60950, IEC 60065
or comparable.

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Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they usually speak
clearly, then try other programs.
If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you advice on
available accessories to enhance your listening capabilities for TV and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International Electro-
magnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying de-
gree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephony
service provider.
If you find it difficult to obtain a good result while using your cellular phone, your hearing care professional
will be able to give you advice on available accessories to enhance listening capabilities.
Daily maintenance
Keep your hearing instrument clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. You should avoid exposing your instrument directly to moisture such as rain or water
from the shower. If your instrument does get wet or if it has been exposed to high humidity or perspiration, it
should be left to dry out overnight with the battery out and the battery compartment open. It is also a good
idea to put them in a sealed container together with a drying agent (dessicator) overnight. Consult your
hearing care professional as to which drying agent to use.
To avoid the need for unwarranted repairs:
• Never immerse the instrument in water or other liquids since this may cause permanent damage to the
circuitry.
• Protect your hearing instrument from rough handling, and avoid dropping it on hard surfaces or floors.
• Do not leave the instrument in or near direct heat or sunlight since excessive heat can damage the in-
strument or deform the casing or the receiver tube.
• Remove your hearing instrument when applying such things as cosmetics, perfume, aftershave, hair
spray, and suntan lotion. These might get into the instrument and cause damage.

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Storing your instrument
When you are not using your instrument, keep or transport it in the box supplied. Leave the battery door
open. Keep your instrument in a dry place, not in a bathroom or other humid place. Alternatively, you could
store the instrument in a dessicator available from your hearing care practitioner.
Maintenance for BTE hearing instruments
(In 65, 75, 78, 85 and 95 models)
Cleaning the earmold
• First, remove the tubing and earmold from the hearing instrument. Keep
left and right instruments separated.
• Remove earwax with a cleaning brush and a soft cloth. If needed, use a
mild solution of soft soap and water or a special cleaning solution. Ask
your hearing care practitioner for detailed instructions.
• Rinse the earmold with water.
Note: Do not use water or other liquid on the hearing instrument.
pull earmold and device apart
• Dry the earmold with a cloth.
• Blow possible water drops from tubing and earmold. A special de-
vice is available from your hearing care practitioner.
• Ensure that the earmold and tubing are completely dry before at-
taching them to the hearing instrument. Take care to identify the left
and right instruments (please refer to figure on page 15).
Replacing the tube
Ask your hearing care practitioner to replace the tubing from the instru-
ment to the earmould if it turns stiff or changes colour.
iCleaning the ThinTube and dome
The ThinTube feeds the amplified sound from the hearing instrument into the ear. It is important that the
ThinTube and the dome fit correctly into your ear. If the ThinTube or the dome irritates your ear in any way
and prevents you from wearing your hearing instrument, please contact your hearing care professional. You
should never attempt to modify the shape of the ThinTube yourself.

34 35
The ThinTube and the dome should be cleaned regularly. Remove the ThinTube from the instrument before
cleaning by unscrewing it. Use a damp cloth to clean the ThinTube and dome on the outside and use the
black cleaning rod to “push” any debris out of the sound tube. The cleaning rod should be inserted where
the ThinTube attaches to the instrument and pushed all the way through the ThinTube and out through the
dome. It is not recommended to submerge or rinse the ThinTube and dome with water, as there is a risk that
a water drop may become lodged in the ThinTube. If this should occur, it will prevent sound coming through
the ThinTube, and may be harmful for the instrument’s electronics.
The ThinTube and dome should be changed every third month or sooner
if the ThinTube becomes stiff or brittle. We recommend that you have
your hearing care professional change the dome for you. If your hearing
care professional instructs you to change the domes yourself, make sure
that they are securely fastened to the ThinTube before inserting them in
your ear. A failure to change the domes in accordance with the instruc-
tions could result in injury.
Maintenance for the RIE hearing instruments
(in model 64)
Ask your hearing care practitioner to replace the tubing from the instrument to the earmould if it turns stiff
or changes colour.
The receiver tube
The receiver tube contains the wiring to the receiver which delivers the sound to the ear canal. It is important
that the receiver tube and the receiver dome/RIE mold fits correctly in your ear. If the receiver tube or the
receiver dome/RIE mould irritates your ear in any way and prevents you from wearing your hearing instru-
ment, please contact your hearing care professional. You should never attempt to modify the shape of the
receiver tube yourself. The receiver tube and the receiver dome/RIE mould should be cleaned regularly.
Please see instructions in the next section.
iCleaning the receiver and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean the re-
ceiver tube and receiver dome on the outside. Do not use water when you are cleaning the receiver tubes
or the receiver domes. Please see instruction on page 36 or 37 for how to change the wax guard filter.
iCleaning RIE or moulds
Separate the mould from the receiver tube.
Clean the RIE mould using a mild soap, and rinse with lukewarm water.
After cleaning, dry RIE moulds thoroughly and remove any residual water
and debris from the tubing utilising an air bulb and wire loop.

36 37
Changing wax guard for receiver tube
For NP receivers:
1. Clean any debris from the old waxguard.
2. Insert the wand into the old waxguard.
3. Twist the wand with the waxguard in a clockwise direction to ensure it is attached to the wand.
4. Pull the wand and waxguard away from the tube/mould.
5. Insert the old waxguard into the center of the HF3 wheel.
6. Dispose of the old waxguard by drawing the wand to the narrow end of the center disposal area.
7. Insert the empty wand into a new waxguard on the HF3 wheel.
8. Pull the new waxguard attached to the wand away from the HF3 wheel.
9. Insert the wand into the receiver tube/mould.
10. Twist the wand to release the new waxguard onto the receiver tube/mould.
HP receivers:
1. To remove the old wax guard, insert the removal side of the wax guard tool into the used wax guard so
that the shaft of the tool is touching the rim of the wax guard. Slowly pull the wax guard straight out.
2. To insert the ne w wax guard, gently press the replacement side of the wax guard tool straight into the
hole of the sound outlet until the outer ring lies flush with the outside of the receiver. Pull the tool straight
out -the new wax guard will remain in place.

38 39
How to apply domes
It is recommended that your hearing care professional change domes, as incorrect dome replacement
could result in injury.
ReSound standard domes
1. Push the new dome over the receiver.
2. Make sure that the new dome is properly and securely mounted.
ReSound tulip domes
Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are required. Tulip
domes consist of two “petals”. It is important to note that the largest petal is the outermost petal. To ensure
this:
1. Push the largest petal away from the receiver tube using a finger. This bends the petal forward.
2. Then push the largest “petal” back, and it will be placed on top of the smaller petal.