BIXOLON SRP-352III User manual

User’s Manual
SRP-350/352III
Thermal Printer
Rev. 1.03
http://www.bixolon.com

Rev. 1.03
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SRP-350/352III
■Safety Precautions
In using the present appliance, please keep the following safety regulations in order to
prevent any hazard or material damage.
WARNING
Violating following instructions can cause serious injury or death.
Do not bend the cable by force or leave it under any
heavy object.
•A damaged cable can cause a fire.
Do not plug in or unplug with your hands wet.
•You can be electrocuted.
Keep the plastic bag out of children’s reach.
•If not, a child may put the bag on his head.
Do not pull the cable to unplug.
•This can damage the cable, which is the origin of a fire or a
breakdown of the printer.
You must use only the supplied adapter.
•It is dangerous to use other adapters.
Do not plug several products in one multi-outlet.
•This can provoke over-heating and a fire.
•If the plug is wet or dirty, dry or wipe it before usage.
•If the plug does not fit perfectly with the outlet, do not plug in.
•Be sure to use only standardized multi-outlets.
PROHIBITED
PROHIBITED
PROHIBITED
PROHIBITED
PROHIBITED
ONLY SUPPLIED ADAPTER
PROHIBITED

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SRP-350/352III
CAUTION
Violating following instructions can cause slight wound or damage the appliance.
Do not use the printer when it is out of order. This
can cause a fire or an electrocution.
•Switch off and unplug the printer before calling your dealer.
Do not let water or other foreign objects in the
printer.
•If this happened, switch off and unplug the printer before
calling your dealer.
Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
•Call your dealer when you need these services.
•Do not touch the blade of auto cutter.
Install the printer on the stable surface.
•If the printer falls down, it can be broken and you can hurt
yourself.
Keep the desiccant out of children’s reach.
•If not, they may eat it.
If you observe a strange smoke, odor or noise from
the printer, unplug it before taking following
measures.
•Switch off the printer and unplug the set from the mains.
•After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG
PROHIBITED
DISASSEMBLING
PROHIBITED
PROHIBITED
PROHIBITED
TO UNPLUG
PRINTER
PRINTER
PRINTER
PRINTER
DEALER
PRINTER

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SRP-350/352III
■Warning - U.S.A
This equipment has been tested and found to comply with the limits for a Class Adigital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
■Notice - Canada
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier par
ministre canadien des communications dans les reglements d’interference radio.
■Caution
Some semiconductor devices are easily damaged by static electricity. You should turn the
printer “OFF”, before you connect or remove the cables on the rear side, in order to guard
the printer against the static electricity. If the printer is damaged by the static electricity, you
should turn the printer “OFF”.
■Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should not be
disposed with other household wastes at the end of its working life, To prevent
possible harm to the environment or human health from uncontrolled waste
disposal, please separate this from other types of wastes and recycle it responsibly
to promote the sustainable reuse of material resources. Household users should
contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take this item for environmentally
safe recycling. Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product should not be mixed with other commercial
wastes for disposal.
■Rating Label Symbol Information
DC (Direct current)
■Label Material
* Control Label: PC
* Other Labels: PET

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SRP-350/352III
■ Introduction
SRP-350/352III Series Printers are designed for use with electronic instruments such as
system ECR (Electronic Cash Register), POS (Point Of Sales), computer peripheral
equipment, etc.
The main features of the printer are as follows:
1. Print at a max. speed of 250mm/s
2. Low noise thermal printing
3. USB (embedded), serial, parallel, and Ethernet ports supported
4. Data buffer embedded (allowing receiving of print data even during printing)
5. Control of external devices such as cash drawer by peripheral units drive circuit
6. Bar code printing
7. Different print densities (through switches)
Please be sure to read the instructions in this manual carefully before using your new
printer.
※Please use reliable original supplies!
We do not guarantee the quality and AS for any damage to the printer by using fake
supplies (or recycled ones).
We at Bixolon Co., Ltd. constantly strive to improve product functions and quality. To do
this, the specifications of our product and the contents of the manual may change without
prior notice.

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SRP-350/352III
■ Table of Contents
1. Setting up Printer.........................................................................................................7
1-1 Unpacking.................................................................................................................7
1-2 Connecting the Cables .............................................................................................8
1-2-1 USB Cable....................................................................................................8
1-2-2 Serial Cable(RS-232C).................................................................................8
1-2-3 Parallel Cable(IEEE1284)...........................................................................10
1-2-4 Ethernet Cable............................................................................................11
1-3 Connecting Drawer.................................................................................................12
1-4 Setting Dip Switches...............................................................................................13
1-4-1 Serial Interface ...........................................................................................13
1-4-2 Parallel & USB & Ethernet Interface...........................................................13
1-5 Installing & Replacing Paper...................................................................................15
1-6 Recommended Papers...........................................................................................17
1-7 Structure of 2 inches specification..........................................................................17
1-8 Removing Paper Jam.............................................................................................18
1-9 Adjusting Location of Paper Near-end Sensor........................................................19
1-10 Using Printer Functions ........................................................................................19
1-11 Connecting a Computer........................................................................................20
1-12 Connecting Power Supply ....................................................................................20
2. Self-Test......................................................................................................................21
3. Hexadecimal Dumping ..............................................................................................22
4. Specifications ............................................................................................................23
5. Appendix ....................................................................................................................24
5-1 Cleaning Printer......................................................................................................24
5-2 Use of Wall Mount ..................................................................................................24

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SRP-350/352III
1. Setting up Printer
1-1 Unpacking
Your printer box should include these items. If any items are damaged or missing, please
contact your dealer for assistance.
SRP-350/352III Cable Cover CD
Paper Roll Installation Guide AC/DC Adaptor Power Cord

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SRP-350/352III
1-2 Connecting the Cables
You can connect the host computer to the printer by using the interface cable fit for the
specifications of the printer and the host computer (POS/ECR). You must use the drawer
fit for the specifications of the printer.
※CAUTION
Before connecting any of the cables, make sure that both the printer and the host are
turned off.
1-2-1 USB Cable
No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
1-2-2 Serial Cable(RS-232C)
1-2-2-1 Single Interface
Cash Drawer
Connector
Power Connector
Serial Cable Connector
Cash Drawer
Connector
Power Connector
USB Connector
USB Connector

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SRP-350/352III
1-2-2-2 Dual Interface
Pin No.
Signal Name
Direction
Function
Main
Frame GND
-
Frame Ground
2
TXD
Output
Data Transmission
3
RXD
Input
Data Reception
6
DSR
Input
This signal shows whether the host computer can
receive data (hardware flow control).
1) MARK (Logic 1): The host computer can receive
data.
2) SPACE (Logic 2): The host computer cannot
receive data.
3) After checking the signal in the printer, it
transmits data to the host.
4) When XON/XOFF flow control is selected, the
printer does not confirm this signal.
7
Signal GND
-
Signal Ground
20
DTR
Output
This signal shows whether the printer works or not
(hardware flow control).
1) MARK (Logic 1): Printer is working.
2) SPACE (Logic 2): Printer is not working.
3) After checking the signal in the printer, it
transmits data to the host.
4) When XON/XOFF flow control is selected, the
printer does not confirm this signal.
Shield
Frame GND
-
Frame Ground
Cash Drawer
Connector
Power
Connector
Serial Cable Connector
USB
Connector

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SRP-350/352III
1-2-3 Parallel Cable(IEEE1284)
Pin No.
Source
Compatibility Mode
Nibble Mode
1
Host
nStrobe
HostClk
2
Host/Printer
Data 0 (LSB)
-
3
Host/Printer
Data 1
-
4
Host/Printer
Data 2
-
5
Host/Printer
Data 3
-
6
Host/Printer
Data 4
-
7
Host/Printer
Data 5
-
8
Host/Printer
Data 6
-
9
Host/Printer
Data 7 (MSB)
-
10
Printer
Nack
PtrClk
11
Printer
Busy
PtrBusy /Data3,7
12
Printer
Perror
AckDataReq/Data2,6
13
Printer
Select
Xflag/Data1,5
14
Host
nAutoFd
HostBusy
15
-
NC
NC
16
-
GND
GND
17
-
FG
FG
18
Printer
Logic-H
Logic-H
19~30
-
GND
GND
31
Host
nInit
nInit
32
Printer
nFault
nDataAvail/Data0,4
33
-
GND
ND
34
Printer
DK_Status
ND
35
Printer
+5V
ND
36
Host
nSelectIn
1284-Active
Cash Drawer
Connector
Power
Connector
Parallel Cable Connector
USB Connector

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SRP-350/352III
1-2-4 Ethernet Cable
Pin No.
Signal
Name
Color
Function
1
TD+
White Orange
Transmit +
2
TD-
Orange
Transmit -
3
TCT
White Green
Receive +
4
NC
Blue
5
NC
White Blue
6
RCT
Green
Receive -
7
RD+
White Brown
8
RD-
Brown
* For more detailed information, please refer to User Manual for Ethernet on our website.
Cash Drawer
Connector
Power
Connector
Ethernet
Connector
USB Connector

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SRP-350/352III
1-3 Connecting Drawer
Connect the cash drawer connecting cable to the cash drawer connection in the rear of the
printer.
※WARNING
Use a cash drawer fit for printer specifications.
Using an improper cash drawer may cause faults in the cash drawer and the printer.
※CAUTION
Do not connect a telephone line to the drawer kick-out connector.
Otherwise, the telephone line and the computer may be damaged.
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-

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SRP-350/352III
1-4 Setting Dip Switches
1-4-1 Serial Interface
• DIP Switch 1
SW
Function
ON
OFF
Default
1-1
Auto Line Feed
Enabled
Disabled
OFF
1-2
Flow Control
XON/XOFF
DTR/DSR
OFF
1-3
Data Length
7-bit
8-bit
OFF
1-4
Parity Check
Yes
No
OFF
1-5
Parity Selection
EVEN
ODD
OFF
1-6
Baud Rate Selection
(bps)
Refer to the following Table 1
OFF
1-7
ON
1-8
OFF
• DIP Switch 2
SW
Function
ON
OFF
Default
2-1
Reserved
-
-
OFF
2-2
Reserved
-
-
OFF
2-3
Internal Bell Control
Disabled
Enabled
OFF
2-4
Auto Cutter Selection
Disabled
Enabled
OFF
2-5
Printing Density
Refer to the following Table 2
OFF
2-6
OFF
2-7
Near End Sensor Control
Disabled
Enabled
OFF
2-8
Auto External Buzz
Enabled
Disabled
OFF
1-4-2 Parallel & USB & Ethernet Interface
• DIP Switch 1
SW
Function
ON
OFF
Default
1-1
Auto Line Feed
Enabled
Disabled
OFF
1-2
Reserved
-
-
OFF
1-3
Reserved
-
-
OFF
1-4
Reserved
-
-
OFF
1-5
Reserved
-
-
OFF
1-6
Reserved
-
-
OFF
1-7
Reserved
-
-
ON
1-8
Reserved
-
-
OFF
• DIP Switch 2
SW
Function
ON
OFF
Default
2-1
Reserved
-
-
OFF
2-2
Reserved
-
-
OFF
2-3
Internal Bell Control
Disabled
Enabled
OFF
2-4
Auto Cutter Selection
Disabled
Enabled
OFF
2-5
Printing Density
Refer to the following Table 2
OFF
2-6
OFF
2-7
Near End Sensor Control
Disabled
Enabled
OFF
2-8
Auto External Buzz
Enabled
Disabled
OFF

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SRP-350/352III
• Table 1 –Baud rate (bps) Selection
Transmission Speed
1-6
1-7
1-8
Default
2400
ON
OFF
OFF
9600
4800
ON
OFF
ON
9600
OFF
ON
OFF
19200
OFF
OFF
OFF
38400
OFF
ON
ON
57600
OFF
OFF
ON
115200
ON
ON
ON
• Table 2 – Print Density Selection
Printing Density
2-5
2-6
Default
Level 1
OFF
OFF
- Level 1 is default
- Level 4 is darkest
Level 2
ON
OFF
Level 3
OFF
ON
Level 4
ON
ON

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SRP-350/352III
1-5 Installing & Replacing Paper
※CAUTION
Be sure to use paper rolls that meet the specifications. Do not use paper rolls that have
the paper glued to the core because the printer cannot detect the paper end correctly.
1-5-1 Make sure that the printer is not receiving data; otherwise, data may be lost.
1-5-2 Open the paper roll cover by pressing the Cover-Open button.
※CAUTION
Do not open the print cover while the printer is operating. This may damage the printer.
1-5-3 Remove the used paper roll core if there is one.
1-5-4 Insert the paper roll as shown.

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SRP-350/352III
1-5-5 Be sure to note the correct direction that the paper comes off the roll.
1-5-6 Pull out a small amount of paper, as shown. Then close the cover.
※CAUTION
When closing the cover, press the center of printer cover firmly to prevent paper mis-
loading.
1-5-7 Tear off the paper as shown.

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SRP-350/352III
1-6 Recommended Papers
-TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd.
-PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg. Co., Ltd.
-P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA)
※ CAUTION
Use of papers other than those recommended above may damage TPH or degrade the
printing quality and our company is not responsible for the damage caused by non-
recommended papers. If you have to use other products, we recommend that you use
papers with a similar level of quality to the recommended ones.
1-7 Structure of 2 inches specification.
※NOTE
This setting can be changed from VMSM Utility.
※CAUTION
The changes for 2 inches specification should be applied to the following components as
well..
Screw
2 inches partition
2 inches roller

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SRP-350/352III
1-8 Removing Paper Jam
1-8-1 When a paper jam occurs, turn the printer off and then back on, open the cover and
remove the jammed paper.
※In case of a slight jam, it is possible to return the operating blade to the original
position and open the cover only by turning the printer off and then back on.
Despite the operation, if the cover is not open, take the following action:
1-8-2 Turn the printer off.
1-8-3 Press both sides of the cover-cutter to separate as shown in the figure below.
1-8-4 Turn the knob and insert the projected blade by using a cross-tip screwdriver as
shown below.
1-8-5 Press the Cover-Open button, open the cover, remove the jammed paper and
assemble the separated COVER-CUTTER.
1-8-6 Turn the printer on to use.

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SRP-350/352III
1-9 Adjusting Location of Paper Near-end Sensor
SRP-350/352III Series each have near-end sensors that give an alarm when the paper
has almost run out. SRP-350/352III Series may be locked to a wall or desk.
At the time, the location of the paper near-end sensor must be adjusted.
Pull or push the control lever of the paper near-end sensor to be placed on the wall
mounted or desk location.
1-10 Using Printer Functions
Control Panel
○POWER
When turning on the power, a green LED will be lit.
○ERROR
When an error occurs, a red LED will be lit.
(e.g. no paper, cover ajar, etc.)
○PAPER
Red LED will be lit when the paper roll is running low. The LED
blinks when the printer is in self-test standby mode or macro execution
standby mode.
○FEED
Press the FEED button once to discharge extra paper. Holding down
the FEED button will discharge paper continuously until the button is
released.
Control lever
(Near end sensor tab)

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SRP-350/352III
1-11 Connecting a Computer
Please connect a computer by using the cable provided.
1-11-1 Plug the cable connector securely into the printer’s interface connector.
1-11-2 Tighten the screws on the cable connector.
1-11-3 Attach the other end of the parallel cable to the computer.
1-12 Connecting Power Supply
※CAUTION
When connecting or disconnecting the power supply from the printer, make sure that the
power supply is not plugged into an electrical outlet. Otherwise you may damage the
power supply or the printer.
If the power supply’s rated voltage and your outlet’s voltage do not match, contact your
dealer for assistance. Do not plug in the power cord. Otherwise, you may damage the
power supply or the printer.
1-12-1Make sure that the printer’s power switch is turned off, and the power supply’s
power cord is unplugged from the electrical outlet.
1-12-2 Check the label on the power supply to make sure that the voltage required by the
power supply matches that of your electrical outlet.
1-12-3Plug in the power supply’s cable as shown below. Notice that the flat side of the
plug faces down.
※CAUTION
To remove the power cord, grasp the connector at the arrow and pull it straight out.