BIXOLON SRP-380II User manual

User’s Manual
SRP-380II/382II
THERMAL RECEPIT PRINTER
Ver. 1.00
www.bixolon.com

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Copyright
© BIXOLON Co., Ltd. All rights reserved.
This user manual and all property of the product are protected under copyright law.
It is strictly prohibited to copy, store, and transmit the whole or any part of the manual
and any property of the product without the prior written approval of BIXOLON Co., Ltd.
The information contained herein is designed only for use with this BIXOLON product.
BIXOLON is not responsible for any direct or indirect damages, arising from or related to
use of this information.
• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
•All other brand or product names are trademarks of their respective companies or
organizations.
BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality
of all our products.
In the following, product specifications and/or user manual content may be changed
without prior notice.
Caution
Electronics, such as printers, are prone to damage by static electricity. Therefore, to
protect the printer from static electricity, be sure to turn off the printer before
connecting or disconnecting the cable to the rear of the printer. If the printer is
damaged by static electricity, contact your local dealer.
This equipment is not suitable for use in locations where children are likely to be present.
When the printer is operating with the media cover open, do not wear anything that can
touch the drive, such as clothing, necklaces, rings, watches, or employee certificates
close to it. Also, keep yourself away from the printer as it is dangerous for some parts of
the body to come into contact with it. If an object or part of your body touches the drive,
immediately disconnect the power cord or turn off the power switch on the back of the
product.

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Warning
Hazardous moving parts
Keep fingers and other body parts away
Pull the print head lever can be stop all moving parts.
IEC 60417-6057 (2011-05) for other moving parts.
Mise en garde
Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par
l'électricité statique. Par conséquent, pour protéger l’imprimante de l’électricité statique,
veillez à l’éteindre avant de connecter ou de déconnecter le câble situé à l’arrière de
celle-ci. Si l'imprimante est endommagée par l'électricité statique, contactez votre
revendeur local
Cet appareil n’est pas adapté d’utilser dans des endroits où des enfants sont
probablement d'être présents.
Lorsque l'imprimante fonctionne avec le capot ouvert, ne portez rien qui puisse entrer
en contact avec le mécanisme, tel que des vêtements, des colliers, des bagues, des
montres ou des certificats d'employé à proximité. Éloignez-vous également de
l’imprimante car il est dangereux que certaines parties du corps entrent en contact avec
celle-ci. Si un objet ou une partie de votre corps entre en contact avec le mécanisme,
débranchez immédiatement le câble d'alimentation ou éteignez l’interrupteur situé à
l'arrière du produit.
Attention
Pièces mobiles dangereuses
Veillez à ce que vos doigts ou toute partie du corps n’entre(nt) pas en contact avec ces
pièces. Tirez le levier de la tête d'impression pour arrêter toutes les pièces en movement.
IEC 60417-6057 (2011-05) pour les autres pièces mobiles.

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Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of at
least 20 cm must be maintained between the antenna of this device and all persons.
Caution: Any Changes or modifications not expressly approved by the manufacturer
could void the user's authority to operate the equipment.
Class A Digital Device : Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
This Class A digital apparatus complies with Canadian ICES-003.
Appareil numérique de classe A: appareil filaire
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier
par ministre canadien des communications dans les reglements d’interference radio.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

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Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should
not be disposed with other household wastes at the end of its working life, To
prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate this from other types of wastes
and recycle it responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product,
or their local government office, for details of where and how they can take this item for
environmentally safe recycling. Business users should contact their supplier and check
the terms and conditions of the purchase contract. This product should not be mixed
with other commercial wastes for disposal.

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WARNING & CAUTION
Is described as death, physical injuries, serious financial losses, and
damage to data etc. that can be caused to the user.
Do not allow the product to be
damaged by heavy objects.
Noncompliance may cause electric
shock or fire.
Keep excessive liquids away from the
power cord and outlet. If matter is
smeared onto the power cords, wipe with a
dry cloth.
Noncompliance may cause electric
shock or fire.
Keep small accessories or other packaging
materials away from young children.
Beware: choking hazard. Mishandling the
product may incur injuries which may
require seeking urgent medical
attention.
Do not excessively bend or strain the power cord.
Securely push the power cord all the way into the
power outlet lest it remain loose. Make sure to
hold the cord tight when separating it from the
power outlet. Do not remove the power cord
while the product is in use. Noncompliance may
cause electric shock or fire.
Only use authentic products from
BIXOLON. The company will not provide
post-sale support for damaged or other
quality issues that any fake
(or refurbished) products may incur.
Do not connect multiple products to a
single or faulty power outlet. Use only
grounded power outlets that meet the
industry standard. Noncompliance may
cause electric shock or fire.

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If there is a problem with the
product, please contact the original
place of purchase or through
BIXOLON website’s product repair
page (http://www.bixolon.com).
Do not let any foreign substances
enter the product. Do not place heavy
objects, liquids, or metals on the
product. This could cause damage to
the product or a fire.
Never independently disassemble,
repair, or modify the product as the
warranty will become invalid.
When repair is necessary, contact
the original place of purchase.
Install the product in a fixed place
preventing it from tipping over. When
moving the product, turn off the power and
disconnect all connected cables, including
the power cord. It may damage the
product.
Install the product in a well-ventilated area by keeping it
a certain distance from the wall. The product installed in
certain places such as where a lot of fine dust is generated,
where the temperature is too high or too low, where there is
a lot of moisture or water, and at airports or stations that are
used continuously for a long time may suffer serious quality
problems due to the influence of the surrounding
environment. An increase in internal temperature
may start a fire. Be sure to contact the place of purchase
before installing the product.
If the product emits a strange sound, burning
smell, or smoke, turn off the power immediately
and unplug the power cord. If the product is
dropped or its exterior is damaged, turn off the
power immediately and unplug the power cord.
Do not subject the product to shock. It may
start a fire. It may damage the product.

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Manual Introduction
This manual provides basic information on printers and provides ways to install, use,
and check them. In order to protect the safety of users and prevent property damage,
be fully familiar with this manual before using the product. Please use it.
Manual Symbol Introduction
Precaution
& Warning
It describes death, physical injuries, serious financial
losses, and damage to data etc. that can be caused to the
user.
Note
It provides additional information on the function and
performance of the product.
Product Symbol Introduction
DC (Direct current)
Error, Warning
Paper Feeding
Stand-By
USB
Ethernet

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Printer Introduction
SRP-380/382II printers have been designed to be connected to various types of
electronic devices such as POS (Point Of Sales), and computer peripheral devices.
The main features of the printer are as follows
1. THERMAL RECEIPT PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 500mm/s printing speed
4. 147 x 200 x 148 (W X D X H)
5. Serial/Dual Serial/ Parallel /Ethernet/Powered USB/WLAN/Bluetooth Interface
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density selectable
(controlled with virtual memory switch management)

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Table of Contents
Copyright ............................................................................................................................. 2
WARNING & CAUTION........................................................................................................ 6
Manual Introduction.......................................................................................................... 8
Printer Introduction........................................................................................................... 9
1. Preparation.................................................................................................................... 11
2. Product Part Names ..................................................................................................... 12
2-1 Printer Part Names.......................................................................................................... 12
2-2 Interface Part Names ...................................................................................................... 13
2-2-1 USB Interface(Built-in).............................................................................................. 13
2-2-2 Ethernet Interface(Built-in) ...................................................................................... 14
2-2-3 Single Serial Interface Card (RS-232C) .................................................................... 15
2-2-4 Parallel Interface Card (IEEE-1284).......................................................................... 16
2-2-5 Wireless LAN Interface Card .................................................................................... 17
2-2-6 Bluetooth Interface Card.......................................................................................... 18
2-2-7 Powered USB Interface Card.................................................................................... 19
2-2-8 Drawer Kick-out Port................................................................................................. 20
3. Installation & Usage..................................................................................................... 22
3-1 Printer Installation Placings ........................................................................................... 22
3-2 Turn on the Power........................................................................................................... 23
3-3 Inserting and changing the paper roll .......................................................................... 25
3-4 Using Controller............................................................................................................... 28
4. Self-Test ......................................................................................................................... 29
5. Hexadecimal Dumping................................................................................................. 32
6. Maintenance.................................................................................................................. 33
6-1 Paper Jam.......................................................................................................................... 33
6-2 Cleaning Printer............................................................................................................... 34
7. Specifications ................................................................................................................ 35
7-1 Printer Specifications....................................................................................................... 35
7-2 Recommended Papers.................................................................................................... 36

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1. Preparation
•If there is any part missing, please contact the place of purchase.
•The actual part may look different from the image.
SRP-380II/382II
Standard Components
Installation Guide
Paper
AC/DC Adapter
Cover-Cable
Power Cord
USB A-B Cable
DK Gender
Option Components
Serial Cable
(9pin - 25pin)
Parallel Cable
(25pin - 36pin)
Powered USB
Cable (Standard)
Powered USB
Cable
(Y-USB-B)

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2. Product Part Names
2-1 Printer Part Names
Controller
Cable Cover
Cover-Open
Button
Power Button
Printer Cover
Manual Cutter
Cutter Cover

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2-2 Interface Part Names
• Connect the printer to the host computer using the right interface cable that complies
with the specifications of the interface.
2-2-1 USB Interface(Built-in)
Pin No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
USB Port

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2-2-2 Ethernet Interface(Built-in)
Pin No.
Signal Name
Designation (Color)
Function
1
TD+
WHITE ORANGE
Transmit +
2
TD-
ORANGE
Transmit -
3
CT
WHITE GREEN
Center tap
4
NC
BLUE
-
5
NC
WHITE BLUE
-
6
NC
GREEN
-
7
RD+
WHITE BROWN
Receive +
8
RD-
BROWN
Receive -
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Refer to the utility and network connection manual for
Interface connection information. The network connection manual is
on the BIXOLON website (www.bixolon.com) We're offering it.
Ethernet Port

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2-2-3 Single Serial Interface Card (RS-232C)
Pin No.
Signal Name
Direction
Function
1
FG
-
Frame Ground
2
TxD
Output
Transmit Data
3
RxD
Input
Receive Data
4
RTS
Output
Ready To Send
6
CTS
Input
Clear To Send
7
SG
-
Signal Ground
20
DTR
Output
Data Terminal
Ready
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Serial Port

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2-2-4 Parallel Interface Card (IEEE-1284)
Pin
No.
Source
Compatibility Mode
Nibble Mode
Byte Mode
1
Host
nStrobe
HostClk
HostClk
2
Host/Printer
Data 0 (LSB)
-
Data 0 (LSB)
3
Host/Printer
Data 1
-
Data 1
4
Host/Printer
Data 2
-
Data 2
5
Host/Printer
Data 3
-
Data 3
6
Host/Printer
Data 4
-
Data 4
7
Host/Printer
Data 5
-
Data 5
8
Host/Printer
Data 6
-
Data 6
9
Host/Printer
Data 7 (MSB)
-
Data 7 (MSB)
10
Printer
Nack
PtrClk
PtrClk
11
Printer
Busy
PtrBusy /Data3,7
PtrBusy
12
Printer
Perror
AckDataReq/Data2,6
AckDataReq
13
Printer
Select
Xflag/Data1,5
Xflag
14
Host
nAutoFd
HostBusy
HostBusy
15
-
NC
NC
NC
16
-
GND
GND
GND
17
-
FG
FG
FG
18
Printer
Logic-H
Logic-H
Logic-H
19~30
-
GND
GND
GND
31
Host
nInit
nInit
32
Printer
nFault
nDataAvail/Data0,4
33
-
GND
ND
34
Printer
DK_Status
ND
35
Printer
+5V
ND
36
Host
nSelectIn
1284-Active
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Parallel Port

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2-2-5 Wireless LAN Interface Card
1) Wireless LAN Communication Specifications
Item
Specifications
Frequency
2.4GHz / 5GHz
Protocol
802.11 a/b/g/n
2) Connecting Wireless LAN
Printer can be connected to terminal devices with wireless LAN communication
capability (PDA, PC, smartphone, tablet PC, etc.).
Refer to the Network Connection Manual for more
detailed instructions about how to establish the connection.
The Network connection manual is on the BIXOLON website
(www.bixolon.com) We're offering it.
Wireless LAN Interface Card

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2-2-6 Bluetooth Interface Card
1) Bluetooth Communication Specifications
Item
Specifications
Frequency
2.402~2.480 GHz
Version
5.2
2) Bluetooth Connection
Printer can be connected to terminal devices with Bluetooth communication
capability (PDA, PC, smartphone, tablet PC, etc.)
Refer to the Bluetooth Connection Manual for more
detailed instructions about how to establish the connection.
The Bluetooth Connection manual is on the BIXOLON website
(www.bixolon.com) We're offering it.
Bluetooth Interface

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2-2-7 Powered USB Interface Card
Pin No.
Signal Name
Function
Shield
Shield
Prevent Noise
1
PGND
Main Power Ground
2
VPP24V
Main Power
3
GND
Signal ground
4
D+
Data Line (D+)
5
D-
Data Line (D-)
6
VBUS
Host Power
7
VPP24V
Main Power
8
PGND
Main Power Ground
- Refer to www.powered.org for detailed information related to the
specifications of cable and port.
- Do not apply SMPS 24V when using powered USB.
(Powered USB uses its own power.)
- In case of using Powered USB interface, the other USB interface
provided by default is not useful. (In this case, USB communication is
only available through the Powered USB)
Powered USB
Interface Card

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2-2-8 Drawer Kick-out Port
Connect the Drawer Kick-out connection cable to the drawer kick-out port on the
bottom side of the printer.
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-
Drawer Kick-out Port