BIXOLON SRP-QE302 Instruction manual

Network Connection Manual
SRP-QE300/302
THERMAL RECEIPT PRINTER
Rev. 1.00
http://www.bixolon.com

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Table of Contents
1. Manual Information........................................................................................................3
2. Specifications ................................................................................................................3
3. How to Connect..............................................................................................................4
4. Ethernet Test by using Windows Test Page................................................................6
5. Factory Reset...............................................................................................................13
6. Troubleshooting...........................................................................................................15

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1. Manual Information
This Network manual provides information on the connection of network with the printer.
We at BIXOLON maintain ongoing efforts to enhance and upgrade the functions and
quality of all our products. In following, product specifications and/or user manual content
may be changed without prior notice.
2. Specifications
CATEGORIES
FEATURE
IMPLEMENTATION
LAN
Specification Interface 10/100 Base-T All in one(Auto detection)
Protocol
DHCP Client, HTTP, ARP, ICMP, IPv4 ,TCP, UDP

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3. How to Connect
1) Checking Network Setting
After the printer has finished booting, open the printer cover and press and hold the FEED
button for 5 seconds. This will cause the internal buzzer to buzz 5 times and enter the
interface setting confirmation mode. Then add the paper, close the cover, and check that
the following message is printed.
If the above message is printed, select Mode 1, and you will see the following LAN data.
(To select Mode 1, press the Feed button once quickly/ once long.)
Checking Interface Setting
0: Exit
1: LAN Information Print
2: LAN Factory Reset and Reboot Printer
3 or more: None
Select Modes by Feed button control
as below.
Step 1. Short-press as many times as
The mode number to choose.
Step 2. Long-press over 1 second.
*e.g. To choose Mode 2, press Feed
Button 3 times(short-short-long)
COVER OPEN LEVER
FEED BUTTON

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2) LAN Setting Values
Classification
Item
Remarks
Input Range
Network
Inactivity Time TCP connection hold time 0~3600 integer
IP Assignment
Method
IP Assignment Method DHCP/Manual
IP Address Printer IP IP Address
Subnet Mask Subnet mask IP Address
Gateway Default Gateway IP Address
For changing network setting values using Net configuration tool, Refer to ‘Net
configuration tool manual’.

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4. Ethernet Test by using Windows Test Page
You can use the Windows printer driver as shown below when there is no test program.
Operating systems that allow you to use the Windows printer driver are Windows, XP,
Server 2003, VISTA, 2008 Server, 7, 8, 10.
[Note]
-The Windows driver is included in the CD, and you can download the latest version
from our home page.
(www.bixolon.com)
1) Double-click the Windows Driver installation file.
2) Click Install

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3) Select Installation and click Next.
4) Select Model Name and click Next

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5) Select Ethernet and click Add TCP/IP Port
6) Enter the IP address and port number, and then click Next.

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7) Click Next
8) Click Next

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9) Click Next
10) Click Finish

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11) Open the printer properties window in the Windows OS.
(1) Installing on Windows XP / Server 2003
※Control Panel – Printers and Faxes.
(2) Installing on Windows VISTA / Server 2008 / 7 / 8 / Server 2012 / 10
※Control Panel – Hardware and Sound – Device and Printers.
12) In the Ports tab, click Configure Port.
13) Match the communication settings to those of the printer.

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14) Click Print Test Page and check printing status. Proper installation of the driver is
indicated if the test page is printed normally.

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5. Factory Reset
This function changes the LAN settings of the printer to the initial factory settings.
1) Procedure
After the printer has finished booting, open the printer cover and press and hold the FEED
button for 5 seconds. This will cause the internal buzzer to buzz 5 times and enter the
interface setting confirmation mode. Then add the paper, close the cover, and check that
the following message is printed.
If the above message is printed, select Mode 2, and you will see the following LAN
information. (To select Mode 2, press the Feed button twice quickly / once long.)
Checking Interface Setting
0: Exit
1: LAN Information Print
2: LAN Factory Reset and Reboot Printer
3 or more: None
Select Modes by Feed button control
as below.
Step 1. Short-press as many times as
The mode number to choose.
Step 2. Long-press over 1 second.
*e.g. To choose Mode 2, press Feed
Button 3 times(short-short-long)
COVER OPEN LEVER
FEED BUTTON

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LAN Factory Reset OK! Reboot Printer.
After the above message is printed, the printer will automatically reboot.
3) Factory Reset Values
LAN Network
Inactivity time
0
IP Assignment Method Automatic(DHCP)
Local Port
9100

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6. Troubleshooting
When printing doesn’t work
Check network setting
(Refer to Configuration for checking/changing the printer settings)
- IP Address
Check the band of the IP Address.
Check whether the bands of the printer and the AP(or wireless
terminals) are the same.
The first three digits of the four digit value of the IP address must be
the same.
- Subnet Mask
Check whether the subnet mask of the printer matches the one in AP
(or wireless terminal).
- Port
Check whether the port configured in the printer and the host (PC,
PDA) are the same.
PING Check
Checking IP collision
- When entering IP address manually without using DHCP, you must
check whether the corresponding IP address is used by other
equipment. The printer may not work normally when there is a
collision in the IP address.
- When the printer is turned off, carry out the Ping Test to the printer IP.
Ping TEST - Turn off the printer.
- Select “Run” from the Windows Start menu, and then enter “cmd”.
- Enter “ARP –d” and delete ARP table.
- Enter “ping {printer IP}”.
- ARP –d, ping {IP address}

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When you see “Request timed out.” as shown below, it means that there is
no collision. The corresponding IP can be used.
On the other hand, if there is a reply as shown below, then the
corresponding IP is used by another network terminal and it cannot be
used for the printer IP.
Inactivity Time - If multiple host devices are used with one printer, “Inactivity Time” is
Recommended.(Other host devices are restricted to use a printer if
one host device keep connecting to a printer.) ex) 5sec