BIXOLON SRP-350III User manual

User’s Manual
SRP-350III/352III
THERMAL RECEPIT PRINTER
Ver. 2.00
www.bixolon.com

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Copyright
© BIXOLON Co., Ltd. All rights reserved.
This user manual and all property of the product are protected under copyright law.
It is strictly prohibited to copy, store, and transmit the whole or any part of the
manual and any property of the product without the prior written approval of
BIXOLON Co., Ltd.
The information contained herein is designed only for use with this BIXOLON product.
BIXOLON is not responsible for any direct or indirect damages, arising from or
related to use of this information.
• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
•All other brand or product names are trademarks of their respective companies or
organizations.
BIXOLON maintains ongoing efforts to enhance and upgrade the functions and
quality of all our products.
In the following, product specifications and/or user manual content may be changed
without prior notice.
Caution
Electronics, such as printers, are prone to damage by static electricity. Therefore, to
protect the printer from static electricity, be sure to turn off the printer before
connecting or disconnecting the cable to the rear of the printer. If the printer is
damaged by static electricity, contact your local dealer.
This equipment is not suitable for use in locations where children are likely to be
present.
When the printer is operating with the media cover open, do not wear anything that
can touch the drive, such as clothing, necklaces, rings, watches, or employee
certificates close to it. Also, keep yourself away from the printer as it is dangerous for
some parts of the body to come into contact with it. If an object or part of your body
touches the drive, immediately disconnect the power cord or turn off the power
switch on the back of the product.

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Warning
Hazardous moving parts
Keep fingers and other body parts away
Pull the print head lever can be stop all moving parts.
IEC 60417-6057 (2011-05) for other moving parts.
Mise en garde
Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés
par l'électricité statique. Par conséquent, pour protéger l’imprimante de l’électricité
statique,
veillez à l’éteindre avant de connecter ou de déconnecter le câble situé à l’arrière de
celle-ci. Si l'imprimante est endommagée par l'électricité statique, contactez votre
revendeur local
Cet appareil n’est pas adapté d’utilser dans des endroits où des enfants sont
probablement d'être présents.
Lorsque l'imprimante fonctionne avec le capot ouvert, ne portez rien qui puisse
entrer en contact avec le mécanisme, tel que des vêtements, des colliers, des bagues,
des montres ou des certificats d'employé à proximité. Éloignez-vous également de
l’imprimante car il est dangereux que certaines parties du corps entrent en contact
avec celle-ci. Si un objet ou une partie de votre corps entre en contact avec le
mécanisme, débranchez immédiatement le câble d'alimentation ou éteignez
l’interrupteur situé à l'arrière du produit.
Attention
Pièces mobiles dangereuses
Veillez à ce que vos doigts ou toute partie du corps n’entre(nt) pas en contact avec ces
pièces. Tirez le levier de la tête d'impression pour arrêter toutes les pièces en
movement.
IEC 60417-6057 (2011-05) pour les autres pièces mobiles.

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Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.
Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of
at least 20 cm must be maintained between the antenna of this device and all
persons.
Caution: Any Changes or modifications not expressly approved by the manufacturer
could void the user's authority to operate the equipment.
Class A Digital Device: Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
This Class A digital apparatus complies with Canadian ICES-003.
Appareil numérique de classe A: appareil filaire
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier
par ministre canadien des communications dans les reglements d’interference radio.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

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Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should
not be disposed with other household wastes at the end of its working life,
to prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate this from other types of
wastes and recycle it responsibly to promote the sustainable reuse of material
resources. Household users should contact either the retailer where they purchased
this product, or their local government office, for details of where and how they can
take this item for environmentally safe recycling. Business users should contact their
supplier and check the terms and conditions of the purchase contract. This product
should not be mixed with other commercial wastes for disposal.

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WARNING & CAUTION
Is described as death, physical injuries, serious financial losses, and
damage to data etc. that can be caused to the user.
Do not allow the product to be
damaged by heavy objects.
Noncompliance may cause electric
shock or fire.
Keep excessive liquids away from the
power cord and outlet. If matter is
smeared onto the power cords, wipe with
a dry cloth.
Noncompliance may cause electric shock
or fire.
Keep small accessories or other packaging
materials away from young children.
Beware: choking hazard. Mishandling the
product may incur injuries which may
require seeking urgent medical attention.
Do not excessively bend or strain the power cord.
Securely push the power cord all the way into the
power outlet lest it remain loose. Make sure to
hold the cord tight when separating it from the
power outlet. Do not remove the power cord
while the product is in use. Noncompliance may
cause electric shock or fire.
Only use authentic products from
BIXOLON. The company will not provide
post-sale support for damaged or other
quality issues that any fake
(or refurbished) products may incur.
Do not connect multiple products to a
single or faulty power outlet. Use only
grounded power outlets that meet the
industry standard. Noncompliance may
cause electric shock or fire.

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If there is a problem with the
product, please contact the original
place of purchase or through
BIXOLON website’s product repair
page (www.bixolon.com).
Do not let any foreign substances
enter the product. Do not place heavy
objects, liquids, or metals on the
product. This could cause damage to
the product or a fire.
Never independently disassemble,
repair, or modify the product as the
warranty will become invalid.
When repair is necessary, contact the
original place of purchase.
Install the product in a fixed place
preventing it from tipping over. When
moving the product, turn off the power and
disconnect all connected cables, including
the power cord. It may damage the
product.
Install the product in a well-ventilated area by keeping it
a certain distance from the wall. The product installed in
certain places such as where a lot of fine dust is generated,
where the temperature is too high or too low, where there is
a lot of moisture or water, and at airports or stations that are
used continuously for a long time may suffer serious quality
problems due to the influence of the surrounding
environment. An increase in internal temperature
may start a fire. Be sure to contact the place of purchase
before installing the product.
If the product emits a strange sound, burning
smell, or smoke, turn off the power immediately
and unplug the power cord. If the product is
dropped or its exterior is damaged, turn off the
power immediately and unplug the power cord.
Do not subject the product to shock. It may start
a fire. It may damage the product.

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Manual Introduction
This manual provides basic information on printers and provides ways to install, use,
and check them. In order to protect the safety of users and prevent property damage,
be fully familiar with this manual before using the product. Please use it.
Manual Symbol Introduction
Precaution &
Warning
It describes death, physical injuries, serious financial losses,
and damage to data etc. that can be caused to the user.
Note
It provides additional information on the function and
performance of the product.
Product Symbol Introduction
DC (Direct current)
Error, Warning
Paper Feeding
Stand-By
USB
Ethernet

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Printer Introduction
Combining powerful printing performance and a user-centric design, the SRP-350III
3-inch (80 mm) thermal printer provides this high quality ticketing and receipting
when required. With a user friendly design, this highly reliable desktop printer can
print at speeds up to 250 mm/second with an adjustable paper guide for 2-inch or 3-
inch PAPER, complimented with an anti-jam guide. Featuring a number of optional
accessories for stand-alone or space saving wall mount use along and a splash proof
cover for hospitality applications. The SRP-350III comes multiple interface choices
including built-in USB and optional Serial, Parallel or Ethernet. The printer is fully
compatible with market-leading programming languages.
The main features of the printer are as follows
1. Print at a max. speed of 250mm/s
2. Low noise thermal printing
3. USB (embedded), serial, parallel, and Ethernet ports supported
4. Data buffer embedded (allowing receiving of print data even during printing)
5. Control of external devices such as Drawer Kick-out by peripheral units drive
circuit
6. Barcode printing
7. Different print densities (through switches)

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Table of Contents
Copyright....................................................................................................................................... 2
WARNING & CAUTION .................................................................................................................. 6
Manual Introduction ..................................................................................................................... 8
Printer Introduction ...................................................................................................................... 9
1. Preparation.............................................................................................................................. 11
2. Product Part Names ................................................................................................................ 12
2-1 Printer Part Names .................................................................................................................12
2-2 Interface Part Names .............................................................................................................13
2-2-1 USB (Built-in)....................................................................................................................13
2-2-2 Ethernet Interface Card ..................................................................................................14
2-2-3 Single Serial Interface Card (RS-232C)........................................................................... 15
2-2-4 Parallel Interface Card (IEEE1284) .................................................................................16
2-2-5 Drawer Kick-out Port.......................................................................................................17
3. Installation & Usage ................................................................................................................ 18
3-1 Printer Installation Placings...................................................................................................18
3-2 Power Connection...................................................................................................................19
3-3 Inserting and changing the paper roll..................................................................................21
3-4 Using Controller...................................................................................................................... 24
3-5 Mounting Partition (Option)..................................................................................................25
4. Printer Setting Change............................................................................................................ 26
4-1 Serial Interface........................................................................................................................26
4-2 Parallel / USB / Ethernet Interface........................................................................................27
4-3 To change the settings...........................................................................................................29
5. Self-Test ................................................................................................................................... 30
6. Hexadecimal Dumping............................................................................................................ 31
7. Maintenance............................................................................................................................ 32
7-1 Paper jams............................................................................................................................... 32
7-2 Printer Cleaning ......................................................................................................................33
7-3 Use of Wall Mount ..................................................................................................................34
8. Specifications........................................................................................................................... 35
8-1 Printer Specifications..............................................................................................................35
8-2 Recommended Papers ...........................................................................................................36

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1. Preparation
•If there is any part missing, please contact the place of purchase.
•The actual part may look different from the image.
SRP-350III/352III
Installation Guide
Power Cord
Paper
Cover Cable
AC/DC Adapter

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2. Product Part Names
2-1 Printer Part Names
Controller
Power Switch
Cover Open Button
Printer Cover
Manual Cutter
Cutter Cover

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2-2 Interface Part Names
• Connect the printer to the host computer using the right interface cable that
complies with the specifications of the interface.
2-2-1 USB (Built-in)
No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
USB Port

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2-2-2 Ethernet Interface Card
Pin No.
Signal Name
Color
Function
1
TD+
White Orange
Transmit +
2
TD-
Orange
Transmit -
3
TCT
White Green
Receive +
4
NC
Blue
-
5
NC
White Blue
-
6
RCT
Green
Receive -
7
RD+
White Brown
-
8
RD-
Brown
-
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Refer to the utility and network connection manual for
Interface connection information. The network connection manual is
on the BIXOLON website (www.bixolon.com) We're offering it.
Ethernet Port

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2-2-3 Single Serial Interface Card (RS-232C)
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Serial Port

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2-2-4 Parallel Interface Card (IEEE1284)
Pin No.
Source
Compatibility Mode
Nibble Mode
1
Host
nStrobe
HostClk
2
Host/Printer
Data 0 (LSB)
-
3
Host/Printer
Data 1
-
4
Host/Printer
Data 2
-
5
Host/Printer
Data 3
-
6
Host/Printer
Data 4
-
7
Host/Printer
Data 5
-
8
Host/Printer
Data 6
-
9
Host/Printer
Data 7 (MSB)
-
10
Printer
Nack
PtrClk
11
Printer
Busy
PtrBusy /Data3,7
12
Printer
Perror
AckDataReq/Data2,6
13
Printer
Select
Xflag/Data1,5
14
Host
nAutoFd
HostBusy
15
-
NC
NC
16
-
GND
GND
17
-
FG
FG
18
Printer
Logic-H
Logic-H
19~30
-
GND
GND
31
Host
nInit
nInit
32
Printer
nFault
nDataAvail/Data0,4
33
-
GND
ND
34
Printer
DK_Status
ND
35
Printer
+5V
ND
36
Host
nSelectIn
1284-Active
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
Parallel Port

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2-2-5 Drawer Kick-out Port
Connect the Drawer Kick-out connection cable to the drawer kick-out port on the rear
side of the printer.
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-
- Use a Drawer Kick-out that meets the printer specifications.
Using a Drawer Kick-out that is inappropriate to the specs or
Using it as a power supply for a separate device may result in
Damage to the product.
- Do not connect a telephone line to the drawer kick-out port.
Otherwise, the telephone line and the computer may be damaged.
- Do not allow a foreign object such as a conductor to touch the
Drawer Kick-out port. This may result in damage to the product
- Make sure to use a Drawer Kick-out with an internal coil
resistance of 24 Ωor higher. (The maximum current is 1A.)
- The open signal time for the Drawer Kick-out should not exceed
0.8 seconds. After opening the Drawer Kick-out, make sure to
idle for at least 3.2 seconds (at least 4 times that of the open
signal time) before operating it.

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3. Installation & Usage
3-1 Printer Installation Placings
- Allow sufficient space around the printer for proper ventilation.
- Do not place objects close to the back or bottom of the printer, which may hinder
the air circulation.
- Install the printer on a flat and level surface.
- Avoid humid environment.
- Install in a place that does not exceed the protocol standard of the wireless
communication or the specified maximum distance.
- For stable wireless communication, install in a place where there is no physical
obstacle (wall, object, etc.).

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3-2 Power Connection
1) After turning the printer off, connect the AC/DC adapter jack to the printer’s power
port.
2) When connecting the adapter jack, ensure that it is inserted in the correct direction.
Power Port
AC/DC Adapter Jack
O
X

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3) Connect the power cord to the AC/DC adapter and plug it into the power outlet on
the wall.
4) Press the “ON” switch to turn on the printer.
- Be sure to turn off the printer and connect or disconnect the cable.
- Only use a power supply provided by BIXOLON. BIXOLON shall
bear no responsibility for damage caused by using a third-party
power supply.
- Check the power supply’s label to check its electronic specs.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer
and pull horizontally.
- When connecting or disconnecting power, make sure to remove
the power supply from the power outlet before removing.
- Pay attention to the direction in which you insert the power cord.
- Do not connect a voltage out of the specifications of the power
supply. It can cause damage to the product or a fire.