BIXOLON SRP-QE300 User manual

User’s Manual
SRP-QE300/302
THERMAL RECEIPT PRINTER
Rev. 1.00
http://www.bixolon.com

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Introduction
SRP-QE300/302 series printers have been designed to be connected to various types of
electronic devices such as POS (Point Of Sales), and computer peripheral devices.
※The main features of the printer are as follows
1. THERMAL RECEIPT PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 200mm/s printing speed
4. 128 x 125 x 125 (W x L x H)
5. On Board USB & Ethernet
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density and selectable speed
(controlled with virtual memory switch management)
It is advisable to read the contents of this manual carefully before using the printer for the first
time.
※Use only authorized supplies that can be trusted!
- We are not responsible for quality and service for damage caused by the use of
unauthorized products (or recycled ones).
We at BIXOLON maintain ongoing efforts to enhance and upgrade the functions and quality
of all our products. In following, product specifications and/or user manual content may be
changed without prior notice.

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Safety Information
Warning: Warnings must be heeded carefully in order to prevent serious
physical harm.
Caution: Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Symbol Information
DC (Direct current)
Error, Warning, Caution
Paper Empty
Paper Feeding
Stand-By
USB
Ethernet

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Table of Contents
1. Installing Printer and Getting Started.................................................................................5
1-1 Unpacking.........................................................................................................................5
1-2 Interface............................................................................................................................6
1-2-1 USB Interface........................................................................................................6
1-2-2 Ethernet Interface..................................................................................................7
1-3 Drawer Port.......................................................................................................................8
1-4 Connecting Power Supply.................................................................................................9
1-5 Reconfiguration of Printer................................................................................................10
1-6 Installing & Replacing Paper...........................................................................................11
1-7 Recommended Papers ...................................................................................................13
1-8 Removing Paper Jam......................................................................................................13
1-9 Using Printer Functions...................................................................................................14
2. Self-Test..............................................................................................................................15
3. Hexadecimal Dumping.......................................................................................................17
4. Specifications.....................................................................................................................18
5. Appendix.............................................................................................................................19
5-1 Cleaning Printer ..............................................................................................................19

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1. Installing Printer and Getting Started
1-1 Unpacking
•Check the following contents list, and contact your dealer for assistance if any item is
missing or incorrect.
- Product
SRP-QE300/302
- Standard Components
AC/DC Adaptor
Power Cord
Roll Paper
CD
Installation Guide
- Optional Components
USB A-B Cable

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1-2 Interface
•Connect the printer to the host computer using the right interface cable that complies with
the specifications of the interface
1-2-1 USB Interface
Pin No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
Caution
- All cables must be connected while the product is turned off.
USB Port

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1-2-2 Ethernet Interface
Pin No.
Signal Name
Designation (Color)
Function
1
TD+
WHITE ORANGE
Transmit +
2
TD-
ORANGE
Transmit -
3
TCT
WHITE GREEN
Receive +
4
NC
BLUE
-
5
NC
WHITE BLUE
-
6
RCT
GREEN
Receive -
7
RD+
WHITE BROWN
-
8
RD-
BROWN
-
* Refer to the Ethernet User’s Manual that is available from the BIXOLON website for more
detailed information.
Caution
- All cables must be connected while the product is turned off.
- This port is exclusively for Ethernet communications.
Other products are incompatible
Ethernet Port

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1-3 Drawer Port
•Connect the cash drawer connection cable to the drawer kick-out connector on the rear side
of the printer.
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-
Caution
- Use a cash drawer that meets the printer specifications.
Using a cash drawer that is inappropriate to the specs or using
it as a power supply for a separate device may result in
damage to the product
- Do not connect a telephone line to the drawer kick-out
connector. Otherwise, the telephone line and the computer
may be damaged.
- Do not allow a foreign object such as a conductor to touch
the cash drawer port. This may result in damage to the product
- Make sure to use a cash drawer with an internal coil resistance of
24 ohms or higher. (The maximum current is 1A.)
- The open signal time for the cash drawer should not exceed 0.8
seconds. After opening the cash drawer, make sure to idle for at
least 3.2 seconds (at least 4 times that of the open signal time)
before operating it.
Drawer(DK) Port

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1-4 Connecting Power Supply
1) Make sure the product is turned off before connecting the power supply.
2) Connect the power cable with the flat side pointing to the outside of the printer, as shown in
the diagram below.
Caution
- Only use a power supply provided by Bixolon. Bixolon shall
bear noresponsibility for damage caused by using a third-party
power supply.
- Check the power supply’s label to check its electronic specs.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer
and pull horizontally.
- When using the printer and B-gate together, connect the power
only to B-gate.
Supplying power to the printer may result in product malfunction.
- When connecting or disconnecting power, make sure to remove
the power supply from the power outlet before removing.
- Pay attention to the direction in which you insert the power
cable.
Power Cable
Power Connector

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Warning
- If the voltage of the power supply and the power outlet is
not correct, contact the seller and do not connect the power
supply.
Failure to do so may result in damage to the product or fire.
1-5 Reconfiguration of Printer
•This product does not support Dip Switch. In order to change the product’s configuration,
use either the virtual memory switch utility or the virtual memory switch management
function when performing a self-diagnosis.
•Please refer to the Utility and Service Manual for more information.
Caution
- Make sure to turn the printer off and on again after using
the virtual memory switch utility to adjust the settings of the
product.