Black Box ServSwitch ACX310 User manual

Chapter
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ACX310F, version 5
About Black Box
Black Box provides an extensive range of networking and infrastructure products.
You’ll find everything from cabinets and racks and power and surge protection
products to media converters and Ethernet switches all supported by free, live 24/7
Tech Support available in 60 seconds or less.
© Copyright 2015. Black Box Corporation. All rights reserved.

Provides Full HD and USB extension
up to 1640 feet (500 m) over multimode fiber.
Supports resolutions up to 1920 x 1200.
ServSwitch™Fiber DVI + USB Extender EC
ACX310 ACX310-T ACX310-R
ACX310F ACX310F-T ACX310F-R
ACX310FIA ACX310FIA-T ACX310FIA-R
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S.
call 724-746-5500) • FREE technical support 24 hours a day, 7 days
a week: Call 724-746-5500 or fax [phone]
www.blackbox.com • [email protected]
Customer
Support
Information

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Page 2
Trademarks Used in this Manual/Disclaimer
Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks, and ServSwitch
is a trademark, of BB Technologies, Inc.
HDMI is a registered trademark of HDMI Licensing, L.L.C.
Windows is a registered trademark of Microsoft Corporation.
Any other trademarks mentioned in this manual are acknowledged to be
the property of the trademark owners.
Disclaimer
Black Box Network Services shall not be liable for damages of any kind, including,
but not limited to, punitive, consequential or cost of cover damages, resulting from
any errors in the product information or specifications set forth in this document and
Black Box Network Services may revise this document at any time without notice.

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FCC RFI and NOM Statements
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY
CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy, and if
not installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart B of Part 15 of FCC rules, which are designed
to provide reasonable protection against such interference when the equipment
is operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct
the interference.
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission
from digital apparatus set out in the Radio Interference Regulation of Industry
Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de classe A prescrites dans le
Règlement sur le brouillage radioélectrique publié par Industrie Canada.
Normas Oficiales Mexicanas (NOM)Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes
de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.

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NOM Statement
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.

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NOM Statement
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

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Table of Contents
Table of Contents
1. Technical Specifications .....................................................................................8
2. Overview ..................................................................................................11
2.1 Introduction ...........................................................................................11
2.2 Features..................................................................................................11
2.3 What’s Included .....................................................................................12
2.4 Hardware Description ............................................................................15
2.4.1 Transmitter (Local Unit).............................................................15
2.4.2 Receiver (Remote Unit)..............................................................17
3. Installation ..................................................................................................19
3.1 Cable Requirements...............................................................................19
3.2 Installing the Transmitter and the Receiver............................................20
4. Operation ..................................................................................................22
4.1 Startup ..................................................................................................22
4.2 Menu Settings........................................................................................22
4.2.1 Menu Item “U” — Update Flash FW........................................22
4.2.2 Menu Item “M” — Option Overview.......................................22
4.2.3 Menu Item “L” — Lock Menu ..................................................23
4.2.4 Menu Item “O” — DDC Option ...............................................24
4.2.5 Menu Item “W” — Network Settings......................................25
4.2.6 Menu Item “G” — Extender Settings.......................................25
Menu Item “V” — VGA Parameters.........................................25
Menu Item “A” — Audio Input Gain........................................26
Menu Item “R” — RS-232........................................................27
Menu Item “S” — Show Last Image ........................................28
Menu Item “I” — Monitor Sync ...............................................28
Menu Item “L”— Lock Menu ...................................................28
Menu Item “P” — Power Save .................................................28
4.2.7 Menu Item “K” — Keyboard Locale.........................................28
4.2.8 Menu Item “N” — Noise Filter .................................................28
4.2.9 Menu Item “Q” — Close Extender Menu ................................29
5. Switching Menu Guide/Settings......................................................................30
5.1 Switching Item “R” — Reset to Factory Default....................................31
5.2 Switching Item “P” — Passwords Disabled...........................................31
5.3 Switching Item “T” — Set Timeout.......................................................31

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Table of Contents
5.4 Switching Item “C” —Auto Connect ....................................................31
5.5 Switching Item “V” — Private Connections..........................................31
5.6 Switching Item “B” — User-PC Binding ................................................31
5.7 Switching Item “D” — Disconnect on PC Power Down .......................32
5.8 Switching Item “M” — Master View (Network Configuration)............32
5.8.1 Master View Item “C” — Connections Overview....................32
5.8.2 Master View Item “U” — User List...........................................33
5.8.3 Master View Item “W” — Console Extender List ....................35
5.8.4 Master View Item “S” — PC Extender List...............................35
5.8.5 Master View Item “H” — Multi-Head Config..........................36
5.9 Switching Between Different Computers..............................................37
6. Troubleshooting ...............................................................................................39
6.1 Contacting Black Box.............................................................................39
6.2 Shipping and Packaging.........................................................................39

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Chapter 1: Specifications
1. Technical Specifications
Approvals TUV, CE, UL, CSA, RoHS, WEEE, FCC
Cascadable No
Computer Interface DVI video, USB
DDC Support Internal DDC table
Distance From CPU to TX: 16 feet (5 m), maximum DVI-D
and USB limitations;
Between TX and RX: 328 feet (100 m), maximum
Encryption No
Heat Dissipation 40.92 BTU/hr. maximum
Leads Supported DVI video, USB
Switching Option A pair of extenders (ACX310F-T and ACX310F-R
or ACX310FIA-T and ACX310FIA-R) also works
with a network switch (such as LGB5028A or
LGB5052A). See the application diagram in
Chapter 5.
Indicators Each unit (Transmitter or Receiver):
(1) Power/Status LED
Environment Temperature Tolerance:
Operating: 32 to 113° F (0 to 45° C);
Storage: -4 to 158° F (-20 to +70° C);
Operating Humidity: 80%, noncondensing
Altitude 10,000 feet maximum

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Chapter 1: Specifications
1. Technical Specifications (continued)
Connectors ACX310-T Transmitter:
(1) DVI-I input (physical connector supports
DVI-D only),
(1) DVI-I output (physical connector supports
DVI-D only),
(1) USB Type B F,
(1) RJ-45,
(1) barrel connector for power;
ACX310F-T Transmitter:
(1) DVI-I input (physical connector supports
DVI-D only),
(1) DVI-I output (physical connector supports
DVI-D only),
(1) USB Type B F,
(1) SFP cage, LC connectors, multimode,
(1) barrel connector for power;
ACX310FIA-T Transmitter also includes:
(2) 3.5-mm bidirectional audio connectors;
ACX310-R Receiver:
(1) DVI-I output (physical connector supports
DVI-D only),
(4) USB Type A F,
(1) RJ-45,
(1) barrel connector for power;
ACX310F-R Receiver: (1) DVI-I output (physical
connector supports DVI-D only),
(4) USB Type A F,
(1) SFP cage, LC connectors, multimode,
(1) barrel connector for power;
ACX310FIA-R Receiver also includes:
(2) 3.5-mm bidirectional audio connectors;
NOTE: ACX310FIA supports DVI-I (both VGA and
DVI-D).

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Chapter 1: Specifications
1. Technical Specifications (continued)
Power External in-line power supply;
Input: 100–240 VAC, 50/60 Hz, 0.5 A;
Output: 12 VDC, 1 A, 12 W;
Power supply cord length: 5 ft. (1.5 m)
Dimensions Each unit (Transmitter or Receiver):
1.6"H x 3.85"W x 4.17"D
(4.1 x 9.8 x 10.6 cm)
Weight Each unit: 0.61 lb. (0.27 kg)
(Total: 1.22 lb. [0.55 kg])

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Chapter 2: Overview
2. Overview
2.1 Introduction
The ServSwitch™Fiber DVI + USB Extender EC provides lossless Full HD and USB
extension up to 1640 feet (500 m) over 62.5-µm multimode fiber cable. It consists
of two units: a transmitter and a receiver. The extender is plug-and-play, so there
aren’t any complex installation instructions. And you don’t need to configure the
unit, either.
NOTE: SFP modules are included with the extenders, but any SFP should work with
the extender.
2.2 Features
• Supports USB keyboard/mouse, USB touchscreen, and other Human Interface
Devices (HIDs).
NOTE: Storage devices such as External Hard drives / flash drives will require
the USB 2.0 license ACX300-U2).
• Supports full HD 1080p and resolutions up to 1920 x 1200.
• ACX310 uses just one USB CAT5e/6/7 cable.
• ACX310F and ACX310FIA use multimode 62.5-µm duplex fiber optic cable.
• Provides local monitoring.
• Supports USB 2.0 extension.
• Plug-and-play installation with DDC/EDID reading.
• An optional mounting option for 19" racks with four units in (1) rack unit (RU) is
available.
• Can also be wall-, table-, or DIN-rail-mounted. Mounting options accessories are:
ACX300-RMK: 19" Rackmounting Kit for up to 4 local or remote units.
ACX300-TMK: Table and Wallmount Kit for either local or remote unit.
ACX300-DRM: DIN-rail Mounting Kit for either local or remote unit.
• ACX310FIA also features:
- Bidirectional audio/microphone.
- VGA/DVI support.
• Extender pair (ACX310-T and ACX310-R, ACX310F-T and ACX310F-R, or
ACX310FIA-T and ACX310FIA-R) works with a network switch to connect several
PCs with several monitors, or to control several PCs from one workstation.
• When used with a network switch, the extender supports up to 48 devices. For
example, you can use 30 PCs from 18 workstations.

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Chapter 2: Overview
2.3 What’s Included
Your package should include the following items. If anything is missing or damaged,
contact Black Box Technical Support at 724-746-5500 or [e-mail].
ACX310:
• (1) transmitter
• (1) receiver
• (2) 12-VDC power supplies w/US, UK, EU, and AU power clips
• (1) USB Type A to B cables
• (2) DVI-D cables
• (2) packs of (4) rubber feet
• (2) packs of (4) adhesive feet
• This user’s manual
ACX310-T:
• (1) transmitter
• (1) 12-VDC power supply w/US, UK, EU, and AU power clips
• (1) USB Type A to B cable
• (1) DVI-D cable
• (1) pack of (4) rubber feet
• (1) pack of (4) adhesive feet
• This user’s manual
ACX310-R:
• (1) receiver
• (1) 12-VDC power supply w/US, UK, EU, and AU power clips
• (1) DVI-D cable
• (1) pack of (4) rubber feet
• (1) pack of (4) adhesive feet
• This user’s manual
ACX310F:
• (1) transmitter
• (1) receiver
• (2) 12-VDC power supplies w/US, UK, EU, and AU power clips
• (1) USB Type A to B cables
• (2) DVI-D cables

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Chapter 2: Overview
• (2) packs of (4) rubber feet
• (2) packs of (4) adhesive feet
• This user’s manual
ACX310F-T:
• (1) transmitter
• (1) 12-VDC power supply w/US, UK, EU, and AU power clips
• (1) USB Type A to B cable
• (1) DVI-D cable
• (1) pack of (4) rubber feet
• (1) pack of (4) adhesive feet
• This user’s manual
ACX310F-R:
• (1) receiver
• (1) 12-VDC power supply w/US, UK, EU, and AU power clips
• (1) DVI-D cable
• (1) pack of (4) rubber feet
• (1) pack of (4) adhesive feet
• This user’s manual
ACX310FIA:
• (1) transmitter
• (1) receiver
• (1) DVI-D cable
• (1) DVI-I to VGA cable
• (2) 3.5-mm audio cables
• (2) 12-VDC power supplies w/US, UK, EU, and AU power clips
• (1) USB Type A to B cables
• (2) packs of (4) rubber feet
• (2) packs of (4) adhesive feet
• This user’s manual
ACX310FIA-T:
• (1) transmitter
• (1) DVI-D cable
• (1) DVI-I to VGA cable

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Chapter 2: Overview
• (2) 3.5-mm audio cables
• (2) 12-VDC power supplies w/US, UK, EU, and AU power clips
• (1) USB Type A to B cables
• (2) packs of (4) rubber feet
• (2) packs of (4) adhesive feet
• This user’s manual
ACX310FIA-R:
• (1) receiver
• (1) DVI-D cable
• (1) DVI-I to VGA cable
• (2) 3.5-mm audio cables
• (2) 12-VDC power supplies w/US, UK, EU, and AU power clips
• (2) packs of (4) rubber feet
• (2) packs of (4) adhesive feet
• This user’s manual
ACX3-SW:
• Receiver Switching License
NOTE: The ACX3xx can also support matrix switching if you purchase the ACX3-SW
switching license. The license is applied to the receiver only and will allow it
to communicate and switch among multiple transmitters. You can have at
maximum 48 endpoints in a matrix system (i.e. 1 receiver, 47 transmitters or
47 receivers and 1 transmitter). The matrix MUST reside on a single network
switch only, and each port on the network switch must support link speeds
up to 1 Gbps.

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Chapter 2: Overview
2.4 Hardware Description
2.4.1 Transmitter (Local Unit)
Front Panel
The transmitter‘s (ACX310-T, ACX310F-T, or ACX310FIA-T) front panel is blank
except for a Power Status LED, which is described in Table 2-1.
Back Panel
The transmitter’s (ACX310-T, ACX310F-T or ACX310FIA-T) back panel is shown in
Figures 2-1 and 2-2. Table 2-1 describes its components.
3 4 5 s6
2
Figure 2-1. ACX310-T transmitter’s back panel.
3 4 5 6
2
Figure 2-2. ACX310F-T transmitter’s back panel.

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Chapter 2: Overview
3 4 5 6
2 7 7
Figure 2-3. ACX310FIA-T transmitter’s back panel.
Table 2-1. Transmitter’s components.
Number Component Description
1
Power Status LED (not shown,
located on the front panel
of the transmitter)
Lights when power to the
transmitter is on.
2(1) DVI connector Connects to the PC.
3(1) DVI connector Connects to a local monitor.
4(1) barrel connector Links to 12-VDC, 1-A power.
5(1) USB Type B connector Links to USB port on the PC.
6(1) SFP module cage for
multimode fiber connector
Connects one end of the
1640-foot (500-m) link between
the transmitter and receiver.
7(2) 3.5-mm connectors Links to audio in and audio out.

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Chapter 2: Overview
2.4.2 Receiver (Remote Unit)
Front Panel
The receiver’s front panel is blank except for a Power Status LED, which is described
in Table 2-2.
Back Panel
The receiver’s back panel is shown in Figures 2-3 and 2-4. Table 2-2 describes its
components.
2 3 3 5
4
Figure 2-4. ACX310 receiver’s back panel.
2 3 3 5
3 4
Figure 2-5. ACX310F-R receiver’s back panel.

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Chapter 2: Overview
2 3 3 5
6 6 4
Figure 2-6. ACX310FIA-R receiver’s back panel.
Table 2-2. Receiver’s components.
Number Component Description
1
Power Status LED (not shown,
located on the front panel of
the receiver)
Lights when power to the
receiver is on.
2(1) DVI connector Connects to DVI monitor.
3(4) USB Type A connectors Link to keyboard/mouse and two
USB peripheral devices.
4(1) barrel connector Links to 12-VDC, 1-A power.
5(1) SFP module cage for
multimode fiber connector
Connects one end of the
1640-foot (500-m) link between
the receiver and transmitter.
6(2) 3.5-mm connectors Links to audio in and audio out.

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Chapter 3: Installation
3. Installation
3.1 Cable Requirements
For twisted-pair models (ACX310), use CAT5/6/7 cable. The pins are connected 1:1.
NOTE: Both cable ends must comply with either EIA/TIA-568A or EIA-TIA-568B. If
they don’t comply, a cable tester won’t find the cable pinnings.
Pinning
The pins of the green pair of wires are not together.
The cable must be at least CAT5 standard and Gigabit transfer-ready.
Table 3-1. Cable pinning.
Pin Color
Connects
to this pin Color
1Orange/White 2Orange
2Orange 1Orange/White
3Green/White 6Green
4Blue 5Blue/White
5Blue/White 4Blue
6Green 3Green/White
7Brown/White 8Brown
8Brown 7Brown/White
NOTE: Use 24 AWG or larger shielded solid cable. Make sure that the shield is
connected on both sides. You can also use shielded patch cable if the
connection allows.
For fiber models (ACX310F and ACX310FIA), use 62.5-µm multimode fiber optic
cable with the included SFPs; otherwise, use the designated cable for the SFPs you
are using.
Monitor