Black Box Wizard DVI SRX User manual

Wizard DVI SRX
USER GUIDE

®
NETWORK SERVICES
®
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [email protected]
CUSTOMER
SUPPORT
INFORMATION
DECEMBER 2008
ACU5501A
1
ON
234
DVI
Wizard
SRX
BLACK BOX
TO LOCAL
LINK
POWER
UPGRADE
ON
REMOTE
®
724-746-5500
®

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1
®
MK
Contents
Welcome
What’s in the box.........................................................................3
What you may additionally need ...............................................3
Installation
Connections .................................................................................4
Switch settings ........................................................................4
Mounting the modules – desk or rack...................................4
Connections at the local module ...........................................5
Connections at the remote module.......................................6
Video image compensation ........................................................7
Performing upgrades ..................................................................8
Operation
Operation...................................................................................10
General use ...........................................................................10
Video display (EDID) information ........................................10
Power and activity indicators...............................................10
Further information
Troubleshooting ........................................................................11
Getting assistance......................................................................11
Safety information ....................................................................12
Radio Frequency Energy............................................................13
Normas Oficiales Mexicanas (NOM) safety statement ............14
BlackBox subsidiary contact details..........................................16

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2
®
MK
PC
VIDEO
USB
Up to 50 metres
separation
CATx link cable
Ferrite
core Ferrite core
DVI
Wizard
SRX
BLACK BOX
TO LOCAL
LINK
POWER
UPGRADE
ON
REMOTE
®
724-746-5500
®
DVI
Wizard
SRX
BLACK BOX
TO REMOTE
LINK
POWERON
LOCAL
®
724-746-5500
®
Welcome
Thank you for choosing the Wizard DVI SRX extenders. These compact modules
present the quickest way to extend high quality DVI digital video plus USB
keyboard and mouse up to 50 metres away from your computer.
Thanks to our long involvement and investment in extender technology we have
succeeded in overcoming the numerous problems associated with extending
digital video signals. Using our proprietary transmission techniques the DVI SRX
modules can reliably transfer video rates up to 165Mpixels per second. This is in
addition to two USB channels for keyboard and mouse - all via the same single
length of Category 5, 5e or 6 twisted pair cabling.
The Wizard DVI SRX extenders have been designed to be quick to install and
totally transparent in operation. All connectors are industry standard and the
video adjustments are made using simple keyboard button presses.
Important link cable advice
The actual maximum reliable video transmission distance depends upon several factors:
• The quality of the cable,
• The video resolution being used.
For best results in the transmission of digital video signals we recommend the use of shielded CAT6 cable (preferably
with a minimum conductor thickness of 26AWG). Using this cable, the following resolutions are achievable:
• 1600x1200@60Hz (162Mpixels/second) at least 30m,
• 1920x1200@60Hz, reduced blanking (154Mpixels/second) at least 30m,
• 1920x1080@60Hz HDTV 1080p, reduced blanking (139Mpixels/second) at least 30m,
• 1280x1024@60Hz (108Mpixels/second) at least 40m,
• 1024x768@60Hz (65 Mpixels/second) at least 50m.
CAT6 or better UTP cable will typically enable the above distances to be increased by 10 metres, however, the use of
UTP cable is not guaranteed to meet emissions regulations at all screen resolutions and may be affected by external
interference. CAT5 / CAT5e UTP cable will enable transmission distances that are equivalent to CAT6 shielded cable.
Cables with thicker wires will generally give better performance (i.e. 24AWG is better than 26AWG).
INSTALLATION ADVICE – Connect the
supplied protective ferrites at each
end of the CATx link cable and avoid
disconnecting the CATx link cable whilst
the product is operational (powered on).
Proprietary pre-emphasis and equalisation
techniques are used within the local and
remote modules respectively to achieve the
best possible video image at the monitor.
See page 7 for further details.

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3
®
DVI
Wizard
SRX
BLACK BOX
TO LOCAL
LINK
POWER
UPGRADE
ON
REMOTE
®
724-746-5500
®
DVI
Wizard
SRX
BLACK BOX
TO REMOTE
LINK
POWERON
LOCAL
®
724-746-5500
®
What’s in the box
CD-ROM
What you may additionally need
Wizard DVI SRX local and remote modules
20W power
adapter and
country- specific
power lead
USB cable 2m (type A to B)
Video cable DVI/D to DVI/D
Power adapter and country-
specific power lead for local
module (if powering via the
USB port is not possible)
Part code: PS649-R2
Rack mount chassis
Part code: ACU5000A
Serial upgrade cable
9-way D female to RJ-9
Eight self-adhesive
rubber feet
Rack mount plate
plus three screws
Two ferrite cores
I understand the name is Wizard DVI SRX ServSwitch Wizard DVI SRX
(screens attached).
The items that will be supplied in the box
I do not know the BB code for the upgrade cable as they would normally supply
these. It might be best to say ‘contact your dealer’
I have attached the drawing for the fascia plate if it helps with illustrations. The
fascia is our new ‘generic’ type and will not be screened - just plain black finish.

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
4
®
DVI
Wizard
SRX
BLACK BOX
TO REMOTE
LINK
POWER ON
LOCAL
®
724-746-5500
®
MK
Installation
Connections
Installation of the DVI SRX modules is straightforward and requires minimal
configuration in most cases.
• Connections at the local module
• Connections at the remote module
Note: After all connections are made, power up the remote module first and
then switch on the computer.
INSTALLATION ADVICE – Connect the supplied protective ferrites at each
end of the CATx link cable and avoid disconnecting the CATx link cable
whilst the product is operational (powered on).
Switch settings
Both modules have a block of four mini switches located on their side panels. All
switches should remain OFF at all times during normal operation. Switch 1 on
the remote module is used to place both modules into upgrade mode. All other
switches are not used and should remain OFF at all times.
Mounting the modules – desk or rack
The DVI SRX modules can be situated on a desk (or floor) or alternatively, for
larger installations, mounted within an optional rack mount chassis.
Desk mount
Apply the supplied self-
adhesive rubber feet to the
underside of the module.
Rack mount
Note: The module switches are not accessible once it is inserted into the rack,
therefore, check all settings before insertion.
1 Place the rack securing plate (available as a separate kit) onto the front of the
module and secure it with the two countersunk screws.
2 Orient the DVI SRX module on its side so that its labelled face is the correct
way up.
3 Slide the module into the required rack position. The rectangular cut-out in
the front upper lip of the rack allows the two screws on the module’s upper
edge to slide through.
4 The rack mount chassis has a series of holes in its floor that are spaced to
accommodate the two screws on the module’s lower edge. Ensure
that the screws correctly locate into the two holes of the
chosen slot. The rack securing plate on the module should
now be flush with the front of the rack mount
chassis.
5 Use the third (pan-head) screw, in the
top hole of
the rack
securing
plate to
fasten the
module to the
rack.

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Connections at the local module
Video connection
1 Use the supplied DVI/D link cable to connect the DVI input socket of the
local module to the digital video output socket of the computer.
Wizard
X
TO REMOTE
LINK
ON
®
5500
DVISRX
BLACK BOX
POWER
LOCAL
®
USB connection
1 Use the supplied USB cable to link the USB socket of the local module to a
vacant USB socket on the computer.
Link connection
1 Attach one of the supplied ferrite cores to the link cable, next to the
connector. This is necessary to ensure compliance with the European EMC
directive and FCC regulations.
2 Connect the link cable (see page 2 for cable advice) to the local module
socket labelled TO REMOTE.
Type-B connector of
the USB link cable
DVI/D connector of
the video link cable
Power connection
The local module is designed to derive its power from the host computer via
the USB connection. If this is not possible, then use an optional Adder power
adapter.
1 Connect the output lead of the optional power adapter to the socket
labelled ‘POWER‘ on the local module.
2 Insert the IEC connector of the
separate power lead into the
corresponding socket of the
power adapter. Connect the
other end of the power
lead to a nearby mains
socket.
DVI SRX
BLACK BOX
POWER
LOCAL
®
Output lead from
the power adapter
Wizard
X
TO REMOTE
LINK
ON
®
5500
RJ-45 connector of
the CATx link cable
Supplied ferrite core
Note: After all connections
are made, power up the
remote module before,
followed the local module,
and then switch on the
computer.
See the INSTALLATION ADVICE on page 4

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Connections at the remote module
Video connection
1 Connect the DVI/D lead from the video monitor to the DVI output socket of
the remote module.
Wizard
X
TO LOCAL
LINK
ON
®
5500
USB connection
1 Connect the leads from the keyboard and mouse to the two USB sockets on
the remote module.
DVI SRX
BLACK BOX
POWER
UPGRADE
REMOTE
®
Link connection
1 Attach one of the supplied ferrite cores to the link cable, next to the
connector. This is necessary to ensure compliance with the European EMC
directive and FCC regulations.
2 Connect the link cable (see page 2 for cable advice) to the remote module
socket labelled TO LOCAL.
3 If necessary, use video compensation to overcome the effects of long cable
lengths on the video signal - see page 7 for details.
Power connection
1 Connect the output lead of the
supplied power adapter to the
socket labelled ‘POWER‘ on the
remote module.
2 Insert the IEC connector of
the separate power lead
into the corresponding
socket of the power
adapter. Connect the
other end of the power
lead to a nearby mains
socket.
DVISRX
BLACK BOX
POWER
UPGRADE
REMOTE
®
Type-A USB connectors
from the keyboard and
mouse
DVI/D connector
from the monitor
Output lead from
the power adapter
Wizard
X
TO LOCAL
LINK
ON
®
5500
RJ-45 connector of
the CATx link cable
Supplied ferrite core
3After all connections
are made, power up
the remote module
and then switch on the
computer.
See the INSTALLATION ADVICE on page 4

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Video image compensation
The DVI SRX modules use a special two-part compensation technique to
overcome the effects of long cable lengths upon the digital video signal. Under
your control, the local and remote modules apply their own adjustments to the
video signal. The local module applies Pre-emphasis to the video signal while the
remote module uses Equalization to return the signal to levels suitable for use at
the connected DVI monitor.
Using the keyboard connected to the remote module, you can choose from
eight different video compensation settings (each setting affects both the local
and remote modules) to achieve the best results. In certain cases there may be
no image at the remote monitor until the appropriate compensation setting is
chosen.
Note: The effects of video compensation will only be noticeable on longer link
cables lengths and/or higher video resolutions.
To adjust the video image
1 Connect the DVI SRX modules to the computer and peripherals as discussed
earlier in this chapter. Power on the remote module and switch on the
computer.
2 On the keyboard connected to the remote module, simultaneously press the
and keys to enter Configuration mode - the three indicators on
the keyboard should flash slowly in sequence.
3 Press the key to begin Compensation - the Scroll Lock indicator on the
keyboard should flash.
4 Press the key to select the first compensation setting. Allow a few
seconds to elapse in order to give time for the compensation mode to
change and the video monitor time to adjust itself to the new signal.
Note: In some cases the video image may disappear completely as the video
monitor fails to decipher the signal. If this occurs, continue to follow these
instructions until the best compensation setting is achieved.
5 If necessary, repeat step 4 using keys to , remembering to allow a few
seconds after each press to allow the modules and video monitor to react.
6 When the best video image compensation is achieved, press the key to
save the settings and return to the normal Configuration mode. The three
indicators on the keyboard should once again flash slowly in sequence.
7 Press the key again to exit from the Configuration mode.

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Performing upgrades
The DVI SRX modules are fully upgradeable via flash upgrades in order to take
advantage of our continual drive to improve products. Such upgrades require
a Windows-based computer system to be linked via the special upgrade port
located on the remote module.
The upgrade process is handled by the KVM Firmware Uploader utility, which is
available from Black Box and allows you to check the current revision of the DVI
SRX modules.
Items required to use the upgrade utility
• Optional serial upgrade cable.
• A Windows-based upgrade computer with an RS232 serial port.
• The latest version of the KVM Firmware Uploader and firmware files for the
DVI SRX - Contact Black Box technical support for details.
To use the KVM Firmware Uploader utility
1 - Obtain and run the KVM Firmware Uploader.
Download the latest DVI SRX KVM Firmware Uploader (contact Black Box
technical support) and install it on a Windows-based upgrade computer that
will be connected to the DVI SRX remote module. The files are supplied as a
compressed ZIP file. Decompress the ZIP file with an appropriate tool such as
WinZip (www.winzip.com) and copy all contained files to the same folder on
the upgrade computer.
2 - Connect the DVI SRX remote module to the serial port of the computer
With power removed from the remote module, attach the small RJ-9
connector of the optional upgrade cable to the UPG socket, located between
the USB and power sockets. Connect the other end of the cable to a vacant
serial port of the upgrade computer.
DVISRX
BLACK BOX
POWER
UPGRADE
REMOTE
®
Note: There is no
need to change the
serial port settings
of the upgrade
computer, this
will be handled
by the KVM
Firmware Uploader
application.
3 - Ensure that the local module is connected to the remote module
In the normal manner, check that the local and remote modules are
connected using a suitable link cable.
Note: During the upgrade process, both modules require power. The local
module can either be powered via its USB socket from an active computer,
or by using another standard power supply, similar to the one used by the
remote module.
4 - Invoke upgrade mode and power on the modules
Move switch 1 on the remote
module to the ON position - all
other switches on this module and
all switches on the local module
should remain OFF. Power up both
modules as well as the upgrade
computer.
Optional serial
upgrade cable
1
ON
234
®
724-746-5500
®
5 - Run the KVM Firmware Uploader utility
From that folder, select the KVMUploader icon to run the upgrade utility.
The KVM Firmware Uploader dialog will be displayed:
Set remote module
switch 1 to ON

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6 - Query the DVI SRX modules
Click the Query Unit button to confirm that communication is possible with
the DVI SRX modules and to establish the existing firmware details.
If the application cannot contact the DVI SRX modules, re-check the
connection cable and click the Advanced... button to check that the correct
serial port is being used on the upgrade computer. Change the serial port
within the Advanced section, if necessary.
7 - Select the upgrade file to be used
From the main KVM Firmware Uploader dialog, click the Browse... button
and select the upgrade file:
DVISRX_x.xx.txt
where x.xx is the firmware version.
The upgrade file details will be displayed within the dialog.
IMPORTANT: Check that the ‘Intended Target Units’ field matches the
‘Unit Connected’ field. If these fields do not match then you may have
an incorrect upgrade file, check with Black Box technical support before
proceeding. Check also that the ‘New firmware version’ is greater than the
‘Current firmware version’.
8 - Commence the upgrade
To begin the upgrade process, click the Upload Now button. The progress
will be shown within the dialog. Should you decide not to continue with
the upload at any stage, click the Abort button; response to this is usually
immediate, however, during an erase command, the upload will not be
aborted until the erase is complete (this may take a few seconds).
The remote module will upgrade its own firmware and also pass upgrade
code via the link cable to the local module.
9 - Cycle the power
Disconnect the power. Disconnect the remote module from the upgrade
computer and return switch 1 on the remote module to its OFF position. Re-
connect the modules in their normal manner. When the power is re-applied
the DVI SRX modules will operate using the new firmware.
INSTALLATION ADVICE – Connect the supplied protective ferrites at
each end of the CATx link cable and avoid disconnecting the CATx link
cable whilst the product is operational (powered on).
Issues to consider when performing flash upgrades
The upgrade program rewrites the DVI SRX firmware code. If the upgrade
process is interrupted then the DVI SRX modules will have invalid code and will
not be able to operate. It is therefore good practice to ensure that the upgrade
process is always fully completed. A partial or failed upgrade may be rectified by
performing another upgrade.
WARNING: Running faulty or partially upgraded code may have unpredictable
results and may damage your DVI SRX modules or computing equipment.