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CHAPTER 4: TROUBLESHOOTING
TABLE 4-1 (CONTINUED). TROUBLESHOOTING TIPS
PROBLEM CAUSE SOLUTION
All LEDs on both the local and remote
extenders are on, but the USB device does
not operate correctly, or is detected as an
“Unknown Device” in the operating system.
The USB device is malfunctioning.
The computer does not recognize the
USB device.
The application software for the
device is not operating.
The extender is malfunctioning.
1. Disconnect the extender from the computer.
2. Connect the USB device directly to the USB port on the
computer.
3. If the device does not operate properly, consult the user
documentation for the device.
4. Update your system BIOS, chipset or USB Host controller
drivers from your system/motherboard manufacturer’s
website.
5. If the device operates properly when directly connected to
the computer, connect anotherdevice (of a different type) to
the extender. Connect the extender to the computer.
6. If the second device does not operate, the extender system
may be malfunctioning. Contact Black Box Technical Support
at 877-877-2269 or info@blackbox.com for assistance.
7. If the second device does operate properly, the first device
may not be compatible with the extender.
A USB device is attached to the remote
extender’s USB port, but the remote
extender device LED is off.
A USB device must have the
appropriate driver installed on the
computer operating system.
1. Install the required USB device driver on the computer
operating system before attaching the USB device to the
remote extender. See your USB device manufacturer’s
website for details.
2. Consult your USB device documentation and power your
USB device with the additional, USB device manufacturer
supplied, power supply (if available).
The Device LED is orange and units are no
longer functioning.
An overcurrent condition has occurred
because the USB device draws more
power than can be supplied per the
USB specification (500mA).
Power cycle the remote extender.
The LED Host and LINK LEDs on the local
and remote extenders blink intermittently.
There is a firmware mismatch
between the local and remote
extenders..
1. Use a different local and remote extender pair that have the
same firmware revision.
2. Upgrade the local and remote extender firmware. Contact
Black Box Technical Support at 877-877-2269 or info@
blackbox.com for assistance.