Black Box Lineshare Pro AC FX150A User manual

CUSTOMER
SUPPORT
INFORMATION
Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX
FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [email protected]
NOVEMBER 1996
FX150A
Lineshare Pro AC
LineShare Pro
PORT 2
ON/ PORT 1 PORT 3 PORT 4

3
FCC STATEMENT
FEDERAL COMMUNICATIONS COMMISSION
RADIO FREQUENCY INTERFERENCE STATEMENT
Class B Digital Device. This equipment has been tested and found to comply with the
limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a
residential installation. However, there is no guarantee that interference will not occur
in a particular installation. This equipment generates, uses, and can radiate radio
frequency energy, and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. If this equipment does
cause harmful interference to radio or telephone reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult an experienced radio/TV technician for help.
Caution:
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
To meet FCC requirements, shielded cables and power cords are required to connect
this device to a personal computer or other Class B certified device.

4
LINESHARE PRO
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes
de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,
cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca,
etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales
que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como
sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio
deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama,
sofá, alfombra o superficie similar puede bloquea la ventilación, no se
debe colocar en libreros o gabinetes que impidan el flujo de aire por los
orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de
calor como radiadores, registros de calor, estufas u otros aparatos
(incluyendo amplificadores) que producen calor.

5
NOM STATEMENT
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo
del tipo descrito en el instructivo de operación, o como se indique en el
aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la
polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen
del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no
sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del
aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en
su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

6
LINESHARE PRO
TRADEMARKS
All applied-for and registered trademarks are the property of their respective
owners.

7
LINESHARE PRO
CONTENTS
1. Specifications....................................................................................9
2. Introduction .....................................................................................10
2.1 Before You Begin .....................................................................10
2.2 About the Lineshare Pro .........................................................10
3. Installation........................................................................................12
3.1 Ports on the Lineshare Pro .....................................................12
3.2 Installing the Lineshare Pro on a Single Phone Line
with a Single Phone .................................................................14
3.3 Connecting Telephone Equipment to the Lineshare Pro ....16
3.4 Installing the Lineshare Pro on a Single Phone Line
with Multiple Single-Line Phones...........................................18
3.5 Installing the Lineshare Pro on a Single Phone Line
with Multiple Phones to Maintain Exclusion .........................19
3.6 Installing the Lineshare Pro on a KSU or PBX System .........22
4. Using the Lineshare Pro..................................................................24
4.1 Special Operating Notes..........................................................24
4.2 Lineshare Pro Call Routing.....................................................25
4.3 Answering Incoming Calls.......................................................26
4.4 Answering Calls from Port 1....................................................26
4.5 Answering Calls with a TAD ....................................................26
4.6 Retrieving TAD Messages from a Remote Location ..............27
4.7 Placing an Outbound Call.......................................................27
4.8 Emergency Call Override ........................................................28
4.9 Sending a Fax or Modem Transmission.................................29
4.10 Receiving a Computer Call to a Port .....................................29
4.11 Dialing the Port Access Code from an Extension Phone.....29
4.12 Dialing the Destination Computer through the
Calling Computer ....................................................................30
4.13 Using Single-Frequency Tone Detection..............................31
5. Using the Lineshare Pro’s Custom Features and Functions .........33
5.1 Entering the Programming Mode ..........................................33
5.2 Lineshare Pro Features............................................................34
5.3 Lineshare Pro Functions .........................................................36
5.4 Changing ON/OFF features ...................................................38
[0] Extension Detection .........................................................38
[1] Home Routing. .................................................................39
[2] Secured Operation ...........................................................39

8
LINESHARE PRO
[3] No Answer Cascade ..........................................................40
[4] Answer/Disconnect Cascade ...........................................41
[5] Pulse Transfer ...................................................................41
[6] Open Line Notification....................................................42
[7] Inbound Tone Transfer ...................................................42
[8] Ring Reduction.................................................................43
[9] Outbound Tone Transfer ................................................43
5.5 Changing Function Options ...................................................44
[2][1] Protocol Tone Access Signal Detection .....................44
[2][2] Dual Tone Detection ..................................................45
[2][3] Protocol Tone Access Signal Assignment ..................45
[3] Cascade Port Order ..........................................................47
[4] Phantom Ring Style ..........................................................48
[5] Emergency Call Override.................................................48
[6] Dual Tone Assignments ...................................................49
[7][5] Time at Home .............................................................49
[7][6] Extension Detection Timer ........................................50
[8] Rings Available to the Ports .............................................50
[8][5] Rings to Answer Call ...................................................51
[9][9][9] Reset to Factory Settings........................................51

9
LINESHARE PRO
1. Specifications
Connectors — (1) RJ-11 line in,
(4) RJ-11 device ports
Ringer Equivalency — 1.0 B
Operating Temperature — 5° to
113° F (-15° to 45° C)
Maximum Relative Humidity —
85%
MTBF — 56,200 hours
Power — 12 VAC, 830 mA external
transformer
Size — 1.7"H x 5.7"W x 6.1"D
(4.3 x 14.5 x 15.5 cm)
Weight — 3 lb. (1.4 kg)

10
LINESHARE PRO
2. Introduction
Phone Company Voice Mail:
The phone company’s voice-
mail service is not
compatible with the
Lineshare Pro, but stand-
alone voice mail systems
work well with the Lineshare
Pro.
We recommend that service
for call forwarding, and the
phone company’s voice mail
be discontinued. If you have
problems with call waiting,
simply turn off call waiting
during data transmissions.
2.2 About the Lineshare Pro
The Lineshare Pro is a state-of-the-
art telephone-line sharing device
that eliminates the extra dedicated
telephone lines used to operate a
fax, modem, or other telephone
devices. It quickly directs incoming
telephone calls to one of four
appropriate destinations, typically a
computer modem or fax/modem, a
facsimile machine, a telephone, and
a Telephone Answering Device
(TAD), or any other telephone
device that responds to a standard
phone-company ring signal.
2.1 Before You Begin
This guide is designed to introduce
you to the operating and installation
procedures for using the Lineshare
Pro.
Please read this guide and select
the installation procedures
appropriate for your specific
application before attempting to
connect or operate the Lineshare
Pro.
NOTES
According to standard
industry practice, surge
protection is recommended
for all telecommunications
devices. Surge suppressors
and/or line conditioning
should be used on the input
power supply, as well as the
connected telephone line.
Call Waiting: Fax machine
and modem transmissions
could be disrupted by the
call waiting beep tone.
Call Forwarding: If call
forwarding is enabled, the
Lineshare Pro A/C cannot
process calls on that line.

11
LINESHARE PRO
Listed below are examples of
various telephone-activated devices
that can be connected to the
Lineshare Pro:
• Fax/modem
• Computer modem
• Facsimile machine
• Telephone Answering Device
(TAD)
• Telephone
• Bulletin Board System (BBS)
• Credit-card authorization
terminal
• Security alarm and monitoring
system
• Order-processing system
• Point-of-sale terminal
• Call diverter
• Fluid-storage system
• Energy-management system
• Money-order dispensing system
• Laser fax cartridge
• Remote diagnostic system
• Time and attendance system
• Flow-monitoring system
The Lineshare Pro can be
configured for various modes of
operation. Read through the rest of
this guide to learn how to properly
operate the Lineshare Pro in each
of these modes.

12
LINESHARE PRO
3. Installation
For installation, you may need the
following equipment:
• one telephone cable—provided
with the Lineshare Pro
• additional telephone cables—
typically supplied with
equipment by the manufacturer.
You need additional telephone
cables (EL04MS=RJ-11 cord) for
as many pieces of equipment as
you intend to connect to the
Lineshare Pro.
• extension cables (part number
FM011)—required if the
connecting equipment is not
located near the Lineshare Pro.
3.1 Ports on the Lineshare Pro
The rear panel of the Lineshare Pro
has five (5) modular ports and a
power input port, as shown in
Figure 3-1.
The Lineshare Pro is a single-line
device that can be installed on any
type of modular or non-modular
phone system that consists of one or
more lines, with one or more
phones. A modular phone system
consists of phone cables that can be
connected and disconnected from a
telephone device. A non-modular
phone system consists of cables that
are hard-wired to the telephone
device and cannot be disconnected
from the equipment. You might
need a telephone installer to install
the Lineshare Pro on a non-modular
system.
NOTE
Many offices have a KSU or
a PBX phone system. The
Lineshare Pro works with
either of these systems.
Simply follow the appro-
priate installation instruc-
tions provided in Section 3.6.
The following sections explain
how to install the Lineshare Pro in
three different phone
configurations:
• a single phone line with a single
phone
• a single phone line with multiple
phones maintaining exclusion
• a KSU or PBX system

13
LINESHARE PRO
Figure 3-1. Rear Panel of the Lineshare Pro.
telephone device may
connect to this port
(such as a fax,
answering machine,
computer modem, and
so on).
4. Any type of analog
telephone device may
connect to this port
(such as a fax,
answering machine,
computer modem, and
so on).
5. Any type of analog
telephone device may
connect to this port
(such as a fax,
answering machine,
computer modem, and
so on).
LINE PORT 1 PORT 2 PORT 3 PORT 4
12V AC
Connect the telephone equipment
to the modular ports on the
Lineshare Pro as follows:
LINE
PORT 1
PORT 3
PORT 4
1. Use this port to
connect a single
telephone line from a
wall jack to the
Lineshare Pro.
2. Any type of analog
telephone device may
connect to this port
(such as a fax,
answering machine,
computer modem, and
so on). This port is also
used for making any
programming changes.
3. Any type of analog
PORT 2

14
LINESHARE PRO
3.2 Installing the Lineshare Pro
on a Single Phone Line with a
Single Phone
Figure 3-2 shows a single-line/single-
phone arrangement before installing
the Lineshare Pro. If you have this
type of arrangement, you can install
the Lineshare Pro yourself using the
instructions provided in this section.
Figure 3-2. A Single-Phone Line/Single-Phone Arrangement Before
Installing the Lineshare Pro.
Telephone Wall Jack

15
LINESHARE PRO
To install the Lineshare Pro on a
single phone line, as shown in Figure
3-3, follow these steps:
• Unplug the telephone cable
from the wall jack.
• Plug one end of the telephone
cable provided with the
Lineshare Pro into the LINE
port on the back of the
Lineshare Pro. Plug the other
end of the cable into the wall
jack where the phone was
connected.
• Plug the small end of the AC
power cord provided with the
Lineshare Pro into the power
input port labeled 12 VAC on
the back of the Lineshare Pro.
Plug the AC adapter into a
standard AC outlet.
The Lineshare Pro begins a self-
check eight (8) seconds after power
is applied. When the Lineshare Pro
completes its self-check, the green
ON/PORT 1 LED remains ON.
NOTE
The line must be installed for
the unit to pass the self-test
and show proper indication
of LED ON/PORT 1 LED.
LINE PORT 1 PORT 2 PORT 3 PORT 4
12V AC
Figure 3-3. The Lineshare Pro Installed for a Single-Phone-
Line/Single-Phone Arrangement.
Telephone
Wall Jack
110 Volt
Outlet

16
LINESHARE PRO
3.3 Connecting Telephone Equipment
to the Lineshare Pro
Figure 3-4 shows a complete
installation for a single phone
line/single phone arrangement.
While the connections to the wall
jack may be different for other types
of phone systems, the connections to
the Lineshare Pro remain the same
for all phone configurations.
Figure 3-4 illustrates only one
of many possible configurations.
As shown, the Lineshare Pro is
configured with a voice priority
phone port with three auxiliary
ports. You can also configure the
Lineshare Pro as a four port secured
switching system (see Chapter 5 for
more information).
NOTE
Do not place the Lineshare
Pro on or in close proximity
to peripheral equipment
(approximately 2-3 feet away
from other electronic
equipment).
To connect telephone equipment
as shown in Figure 3-4 to the
Lineshare Pro, follow these steps:
1. To connect a phone, TAD, or
integrated phone/answering
machine, plug one end of a
phone cable into Port 1 on the
back of the Lineshare Pro.
2. Plug the other end of the phone
cable into the phone line jack of
the phone, TAD, or integrated
phone/answering machine. This
jack may be labeled “Line” or
“Telephone Line.”
3. To connect a telephone device
such as a computer modem,
plug one end of a phone cable
into PORT 2 on the rear panel
of the Lineshare Pro.
4. Plug the other end of the phone
cable into the telephone device.
Check the owner’s guide of the
device for the proper
connection. Repeat steps 3
and 4 for Port 3 and Port 4.

17
LINESHARE PRO
Figure 3-4. Telephone Equipment Connected to the Lineshare Pro in a
Single-Phone-Line/Single-Phone Arrangement.
LINE PORT 1 PORT 2 PORT 3 PORT 4
12V AC
Telephone
Wall Jack 110 Volt
Outlet

18
LINESHARE PRO
3.4 Installing the Lineshare Pro on a
Single Phone Line with Multiple
Single-Line Phones
You can install the Lineshare Pro in
a phone configuration with multiple
single-line phones by adding the
Lineshare Pro on a single extension.
If the Lineshare Pro is installed as an
Figure 3-5. Lineshare Pro Installed on an Extension.
LINE PORT 1 PORT 2 PORT 3 PORT 4
12V AC
extension, choose the extension
where it will be located and follow
the procedure provided in Section
3.2. Refer to Figure 3-5 to see how
to install the Lineshare Pro as an
extension. Refer to Figure 3-4 to
see how to connect telephone
equipment to the Lineshare Pro.
Telephone Wall Jacks
110 Volt
Outlet

19
LINESHARE PRO
NOTE
To fully use this application,
you must turn the Extension
Detection feature ON (see
Chapter 5 for more
information).
You should also set the time
that the Lineshare Pro waits
for detection with the
Extension Detection timer.
Telephones not directly connected
to the Lineshare Pro ring only one
time on an inbound telephone call.
If your application requires that all
extension phones ring continuously
on an inbound telephone call, see
Section 3.5.
3.5 Installing the Lineshare Pro on a
Single Phone Line with Multiple
Phones to Maintain Exclusion
When using a fax or modem
connected to the Lineshare Pro,
make sure the fax or modem
connection is not interrupted during
transmission. You can ensure
uninterrupted transmission by
configuring your phone system to
maintain exclusion. Exclusion means
that if the fax, modem, or other
device is on the line transmitting or
receiving information and a phone
device on another port goes off-hook
to make a call, the transmission is
not interrupted. You hear a busy
tone produced by the Lineshare Pro,
indicating that the line is presently
in use.
CAUTION
You should be familiar with
telephone wiring to complete
this installation. If you have
any questions or are not
confident that you can
complete this installation
procedure, contact technical
support.
To maintain exclusion, the phone
line must terminate at the Lineshare
Pro, and all telephone equipment
must connect through the back of
the Lineshare Pro as shown in
Figure 3-4.
For this procedure, you need
the following equipment:
• a pair of wire snippers
• a regular screwdriver and a
Phillips screwdriver
• two (2) RJ-11 wallmount jacks
(part number FM012)
• two (2) phone cables
• a utility knife
To install the Lineshare Pro as
shown in Figure 3-6, follow these
steps:
1. Label one of the RJ-11 jacks
“Number 1” and the other
RJ-11 “Number 2.”

20
LINESHARE PRO
NOTE
The RJ-11 jacks have four (4)
posts: The red post is
marked [R], the green post is
marked [G], the yellow post
is marked [Y], and the black
post is marked [B].
2. Locate the telephone line from
the phone company after it
enters the premises but before it
routes to any phone jack.
3. With the utility knife, cut into
the cable to expose the red,
green, yellow, and black wires.
NOTE
If the color codes of the
wires are not red, green,
yellow, and black, call
technical support for further
instructions.
4. Cut the red and green wires and
expose the copper wire, while
leaving the yellow and black
wires intact.
No phone in the location should
have dial tone on this line.
5. Connect the cut wires from the
phone company to jack
“Number 1” by attaching the red
wire to the red post and the
green wire to the green post.
6. Connect the cut wires that feed
all the phones in the location to
jack “Number 2” by attaching
the red wire to the red post and
the green wire to the green post.
7. Plug one end of a phone cable
into jack “Number 1.”
8. Plug the other end of the phone
cable into the LINE port on the
rear panel of the Lineshare Pro.
9. Plug one end of the second
phone cable into PORT 1 on the
rear panel of the Lineshare Pro.
10. Plug the other end of the
phone cable into jack “Number
2.”
11. Connect the other telephone
equipment as shown in Figure
3-4.
If the Lineshare Pro is not located
near the other equipment, you may
need to run additional telephone
wiring to the equipment to complete
this installation.

21
LINESHARE PRO
Figure 3-6. The Lineshare Pro Installed on a Single Line with Multiple
Phones while Maintaining Exclusion.
LINE PORT 1 PORT 2 PORT 3 PORT 4
12V AC
Phone Company
Junction Box
Red Red Green Green