Black Box KV1700A/E User manual

Doc. No. 590-429-501G
APRIL2007
Customer Support Information:
ForFREETechnical Support 24 hours a day, 7days a week, call 724-746-5500 orfax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-WideWeb: www.blackbox.com • Email: [email protected]
© Copyright 2007. Black Box Corporation. All rights reserved.
KV1700A/E
KV1701A/E
KV1702A/E
KV1703A/E
KV1711A/E
KV1711A/E-R2
KV1712A/E
KV1712A/E-R2
KV1713A/E

1
SERVSWITCHTM FAMILY
Welcome to the ServSwitchFamily!
Thank you for purchasing a BLACK BOXOctet! We appreciate your business, and we
think you’ll appreciate the many ways that your new Octet will save you money, time,
and effort.
That’s because the ServSwitch family is all about breaking away from the traditional,
expensive model of computer management. You know, the one-size-fits-all-even-if-it-
doesn’t model that says, “One computer gets one user station, no more, no less.” Why not a
single user station (monitor, keyboard, and mouse) for multiple computers—even computers
of different platforms? Why not a pair of user stations, each of which can control multiple
computers? Why not multiple user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line of robust
solutions for all these applications. Do you have just two PCs, and need an economical
alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to
share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple®
Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with
different access levels? Does your switch have to sit solidly on a work table and use
regular everyday cables? Or does it have to be mounted in an equipment rack and use
convenient many-to-one cables? No matter how large or small your setup is, no matter
how simple or how complex, we’re confident we have a ServSwitch system that’s just
right for you.
The ServSwitchfamily from BLACK BOX—the one-stop answer for all your KVM
switching needs!
*
This manual will tell you all about your new ServSwitch Octet, including how to install,
operate, and troubleshoot it. For an introduction to the ServSwitch Octet, see Chapter 2.
The ServSwitch Octet product codes covered in this manual are:
KV1700 KV1701 KV1702 KV1703 KV1711 KV1711-R2 KV1712
KV1712-R2 KV1713
This manual also includes information about the ServSwitch Octet software and the Server
Access Modules (SAM), which have their own manuals or installation guides.
KV1720 KV1721 KV1724 KV1725
KV1726 KV1727 PS123
NOTE:
For ServSwitch Octet products in the United States, product codes will end with the letter A. For ServSwitch
Octet products outside of the United States, product codes will end with the letter E.

SERVSWITCHTM OCTET INSTALLER/USER GUIDE
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FEDERAL COMMUNICATIONS COMMISSION
AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and found
to comply with the limits for a Class A computing device in accordance with the
specifications in Subpart B of Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely to
cause interference, in which case the user at his own expense will be required to take
whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a Class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against harmful
interference. This equipment generates, uses and can radiate radio-frequency energy, and
if not installed and used in accordance with the instructions, might cause harmful
interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment on and off, you can correct the
interference with one or more of the following measures:
a. Reorient or relocate the receiving antenna.
b. Increase the separation between the equipment and the receiver.
c. Connect the equipment to an outlet on a circuit different from that to which the receiver
is connected.
d. Consult the supplier or an experienced radio/TV technician for help.

3
COMPLIANCE STATEMENTS
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity to
electromagnetic disturbances. This equipment has also been found to comply with
European standards EN50082 and EN60950.
Japanese Compliance Statement
Other Agency Approvals
USA (UL, FCC)
Canada (cUL, ICES-003)
European Union (CE)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX® and the logo are registered trademarks, and ServSwitch, ServSelect, and
ServSelect IP are trademarks of BLACK BOX Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the
United States and other countries.
UL is a registered trademark of Underwriters Laboratories Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of
the trademark owners.

SERVSWITCHTM OCTET INSTALLER/USER GUIDE
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Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el
aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación
deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina
de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean
recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo
descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a
personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su
uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie
similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que
impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como
radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores)
que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito
en el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del
equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados
ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular
atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones
del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por
un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados
sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

5
NOM STATEMENT
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

SERVSWITCHTM OCTET INSTALLER/USER GUIDE
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7
SERVSWITCHTM FAMILY
CONTENTS
Specifications.......................................................................................................9
Product Overview...............................................................................................19
Features and Benefits.........................................................................................................19
Glossary .............................................................................................................................21
Component Overview........................................................................................................21
Safety Precautions..............................................................................................................23
Installation..........................................................................................................25
Octet Switching Systems ..................................................................................................25
Getting Started...................................................................................................................25
Rack Mounting an Octet Switch........................................................................................28
Installing an Octet Switch..................................................................................................29
Connecting Target Devices to the Octet Switch................................................................31
Connecting Users to the Octet Switching System .............................................................33
Connecting a Local Server to the Octet Switching System...............................................34
Connecting a User Station for Switch Redundancy...........................................................35
Connecting an SAMDM Module for Dual Port Output ....................................................36
Installing a Cascaded Octet Switching System..................................................................37
Installing Octoware Software ............................................................................................41
Configuring Octoware software.........................................................................................42
Octet Switching Systems in Broadcast Environments.......................................................43
Flash Upgrading the Octet Switching System...................................................................45
Unit LEDs..........................................................................................................................45
Operations..........................................................................................................49
OSD Overview...................................................................................................................49
Target Devices ...................................................................................................................50
Users ..................................................................................................................................58
Configuring Keyboard Settings .........................................................................................63
Using Audio and Serial Data Emulation............................................................................68
Viewing Octet Server Access Module Version Information.............................................69
User Stations......................................................................................................................70
Setting Device Properties...................................................................................................73
OSD Command Line Operations.......................................................................................76
Forcing a Connection to a Target Device..........................................................................80
Terminal Operations..........................................................................................85
Accessing the Terminal Menu...........................................................................................85
Using Serial SAMs .............................................................................................89
Edit Device Screen Settings..............................................................................95

SERVSWITCHTM OCTET INSTALLER/USER GUIDE
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Pod Switch Mode ...............................................................................................97
Introduction........................................................................................................................97
Requirements .....................................................................................................................97
Configuration.....................................................................................................................97
Enabling Pod Switch Mode ...............................................................................................98
Performing a Pod Switch...................................................................................................99
Troubleshooting.................................................................................................................99
Troubleshooting...............................................................................................101
Troubleshooting Tips.......................................................................................................101
Calling Black Box............................................................................................................102
Shipping and Packaging...................................................................................................103

CHAPTER 1: SPECIFICATIONS
9
1. Specifications
During the course of this product’s lifetime, modifications might be made to its hardware
or firmware that could cause these specifications to change without notice.
Octet KV1700 Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 1U
Widt h : 17 ” (4 3 2 mm)
Depth: 13.62” (3 4 6 m m )
Weight: 8 l b ( 3 . 7 k g)
Environmental/Power
Power consumption: 75 W
AC in p u t power: m a x 7 5 W
Heat dissipation: 270 Kj
Humidity: 10-95% non-condensing
Operating temperature: 32° F-122° F; 0° C-50° C
Storage temperature: -4° to 140° F; -20° to 60° F
Operating voltage: 100-240 Vac
Power frequency: 50-60 Hz
Ports
Network number: 1, RJ45, Ethernet, 10 Base-T, 100
Base-T
Server ports: 42, RJ45 Octet inter connect
User ports: 4, RJ45 Octet interconnect
Terminal port: 1, DB9 male, RS232 serial

SERVSWITCH™ OCTET INSTALLER/USER GUIDE
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Octet KV1701 Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 1U
Width: 17” (432 mm)
Depth: 11” (281 mm)
Weight: 8 lb (3.7 kg)
Environmental/Power
Power consumption: 75 W
AC input power: max 75 W
Heat dissipation: 270 Kj
Humidity: 10-95% non-condensing
Operating temperature: 32° F-122° F; 0° C-50° C
Storage temperature: -4° F-140° F; -20° C-60° C
Operating voltage: 100-240 Vac
Power frequency: 50-60 Hz
Ports
Network number: 1, RJ45, Ethernet, 10 Base-T, 100 Base-T
Server ports: 32, RJ45 Octet interconnect
User ports: 8, RJ45 Octet interconnect
Terminal port: 1, DB9 male, RS232 serial

CHAPTER 1: SPECIFICATIONS
11
Octet KV1702 Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 2 U
Width: 17” (432 mm)
Depth: 11” (281 mm)
Weight: 16 lb (7.27 kg)
Environmental/Power
Power consumption: 150 W
AC input power: max 150 W
Heat dissipation: 610 Kj
Humidity: 10-95% non-condensing
Operating temperature: 32° F-122° F; Ø° C-50°C
Storage temperature: -4° F-140° F; -20° C-60° C
Operating voltage: 100-240 Vac
Power frequency: 50-60 Hz
Ports
Network number: 1, RJ45, ethernet, 10 Base-T, 100 Base-T
Server ports: 64, RJ45 Octet interconnect
User ports: 16, RJ45 Octet interconnect
Terminal port: 1, DB9 male, RS232 serial

SERVSWITCH™ OCTET INSTALLER/USER GUIDE
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Octet KV1703 Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 1 U
Width: 17” (432 mm)
Depth: 13.8” (351 mm)
Weight: 8 lb (3.7 kg)
Environmental/Power
Power consumption: 75 W
AC input power: max 75 W
Heat dissipation: 270 Kj
Humidity: 10-90% non-condensing
Operating temperature: 32° F-122° F; Ø° C-50°C
Storage temperature: -4° F-140° F; -20° C-60° C
Operating voltage: 100-240 Vac
Power frequency: 50-60 Hz
Ports
Network number: 1, RJ45, ethernet, 10 Base-T, 100 Base-T
Server ports: 16, RJ45 Octet interconnect
User ports: 4, RJ45 Octet interconnect
Terminal port: 1, DB9 male, RS232 serial

CHAPTER 1: SPECIFICATIONS
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Octet (KV1711, KV1711-R2, KV1712, KV1712-R2, KV1713) User Station
Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 1U
Width: 10.98” (27.9 cm)
Depth: 11.5” (29.2 cm)
Weight: 4.41 lb (2 kg)
Environmental/Power
Power consumption: 25 W
AC input power: max 25 W
Heat dissipation: 90 Kj
AC input current rating: 1A
Humidity: 10-95% non-condensing
Operating temperature: 32° F-104° F; 0° C-40° C
Storage temperature: -4° F-104° F; -20° C-60° C
Operating voltage: 100-240 Vac
Power frequency: 50-60 Hz
Ports
Input Ports: Octet KV1711, Octet KV1712, Octet KV1713: 2,
RJ45 Octet interconnect, Octet KV1710: 1, RJ45 Octet
interconnect
Output ports: 1 6-pin miniDIN, PS/2 keyboard, 1 6-pin
miniDIN, PS/2 mouse; 1 8-pin miniDIN, 1 15HDD female,
VGA video, Octet KV1713 includes multimedia and (2) USB
type B connectors.
Supported Hardware

SERVSWITCH™ OCTET INSTALLER/USER GUIDE
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KV1711 and KV1712 Peripherals: PS/2 keyboard and mouse,
Sun keyboard and mouse
KV1711-R2 and KV1712-R2 Peripherals: PS/2 keyboard and
mouse, USB keyboard and mouse
KV1713 Peripherals: PS/2 keyboard and mouse, USB
keyboard and mouse
Video resolution: 1024 x 768 (1280 x 1024 KV1712 and
KV1713 only) with 1,000 feet of UTP from server to user,
1280 x 1024 with 500 feet of UTP from server to user;1600 x
1200 with 100 feet of UTP from server to user
Sync types: Separate horizontal and vertical; composite sync
on Sun monitors
Octet SAM (KV1720, KV1721) Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: .83” (2.11 cm)
Width: 2.43” (6.17 cm)
Depth: 4.02” (10.21 cm)
Weight: .29 lb (.13 kg)
Environmental/Power
Power consumption: 130 mA
Humidity: 10-95% non-condensing
Operating temperature: 32°-122° F; 10° C-50° C
Storage temperature: 4° F-140° F; -20° C-60° C
Power supply: 5 VDC
Ports
Input ports for KV1720A: 2 6-pin miniDIN, PS/2 keyboard
and mouse; 1 15HDD male, VGA Video, 1 RJ45
Octet interconnect
Octet (KV1711, KV1711-R2, KV1712, KV1712-R2, KV1713) User Station
Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS
15
Input ports for KV1721A: 1 USB keyboard and mouse
(supports Intel, Sun, Macintosh), 1 15HDD male,
VGA video
Output ports: 1 RJ45 Octet interconnect
Additional Information
Sync types: Separate horizontal and vertical, Sync on Green
(as used on SGI and HP9000); composite sync on Sun
monitors
Plug and Play: DDC2B
User Ports
Number: 1
Connection: RJ45 Octet interconnect
Octet Serial SAM (KV1724) Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: 83” (2.0 cm)
Width: 2.43” (4.0 cm)
Depth: 4.02 “ (21.5 cm)
Weight: .29 lb (.13 kg)
Environmental/Power
AC input current rating: 230 mA
AC input power: 6 VDC maximum
Environmental/Power
Operating Temperature: 50º F-104º F; 10º C-40º C
Storage Temperature: -4º F-140º F; -20º C-60º C
Humidity: 10-95% non-condensing operating
Serial Ports
Octet SAM (KV1720, KV1721) Product Specifications (Continued)

SERVSWITCH™ OCTET INSTALLER/USER GUIDE
16
Type: DCE
Emulation: VT100
Baud Rate: 115200, 57600, 38400, 19200, 9600,
2400,1200, 300 bits per second
Parity: Even, Odd, None
Flow Control: None, CTS/RTS or XOn/XOff
Server Ports
Number: 1
Type: DCE
Connectors: 9-pin D-sub female
User Ports
Number: 1
Connection: RJ45 Octet interconnect
Octet SAMDM (KV1725, KV1726, KV1727) Product Specifications
Agency Approvals
UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick
Mechanical
Height: .83” (2.11 cm)
Width: 2.43” (6.17 cm)
Depth: 4.02” (10.21 cm)
Weight: .29 lb (.13 kg)
Environmental/Power
Power consumption: 130 mA
Humidity: 10-95% non-condensing
Operating temperature: 32°-122° F; 10° C-50° C
Storage temperature: 4° F-140° F; -20° C-60° C
Power supply: 5 VDC
Octet Serial SAM (KV1724) Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS
17
Ports
Input ports for KV1725A: 1 6-pin miniDIN, PS/2
keyboard, 1 6-pin miniDIN, PS/2 mouse;; 1 15HDD male,
VGA Video, 1 RJ45 Octet interconnect, 1 DB9 RS232
serial, 1 3.5mm speaker and 1 3.5mm microphone
Input ports for KV1726A: 1 USB keyboard and mouse
(supports Intel, Sun, Macintosh), 1 15HDD male,
VGA video, 1 DB9 RS232 serial, 1 3.5mm speaker and 1
3.5mm microphone
Input ports for KV1727A: 1 8-pin miniDIN, Sun keyboard
and mouse, 1 15HDD male, VGA video, 1 Sun 13W3 to
HDD15 adapter, 1 DB9 RS232 serial, 1 3.5mm speaker
and 1 3.5mm microphone
Output ports: 2 RJ45 Octet interconnect
Additional Information
Sync types: Separate horizontal and vertical, Sync on
Green (as used on SGI and HP9000); composite sync on
Sun monitors
Plug and Play: DDC2B
User Ports
Number: 2
Connection: RJ45 Octet interconnect
Octet SAMDM (KV1725, KV1726, KV1727) Product Specifications

SERVSWITCH™ OCTET INSTALLER/USER GUIDE
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