Blackbe;rry BlackBerry Pearl 8230 User manual

BlackBerry Pearl 8230 Smartphone
Version: 4.6.1
User Guide

SWD-565596-0127094238-001

Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 9
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts....................................................................................................................................................................................................... 10
Media shortcuts.......................................................................................................................................................................................................................................... 10
Browser shortcuts....................................................................................................................................................................................................................................... 10
Calendar shortcuts..................................................................................................................................................................................................................................... 11
Typing shortcuts......................................................................................................................................................................................................................................... 11
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts............................................................................................................................................................................................................................................. 12
Phone........................................................................................................................................................................................................................................................... 13
Phone basics............................................................................................................................................................................................................................................... 13
Emergency calls.......................................................................................................................................................................................................................................... 15
Volume......................................................................................................................................................................................................................................................... 16
Voice mail.................................................................................................................................................................................................................................................... 17
Speed dial.................................................................................................................................................................................................................................................... 17
Voice dialing............................................................................................................................................................................................................................................... 18
Conference calls......................................................................................................................................................................................................................................... 20
Call logs....................................................................................................................................................................................................................................................... 21
Call forwarding........................................................................................................................................................................................................................................... 22
Smart dialing.............................................................................................................................................................................................................................................. 24
TTY support................................................................................................................................................................................................................................................. 25
Multiple phone numbers........................................................................................................................................................................................................................... 25
Phone options............................................................................................................................................................................................................................................. 26
Phone shortcuts.......................................................................................................................................................................................................................................... 28
Phone troubleshooting.............................................................................................................................................................................................................................. 28
Messages..................................................................................................................................................................................................................................................... 31
Message basics........................................................................................................................................................................................................................................... 31
Email messages.......................................................................................................................................................................................................................................... 36
PIN messages............................................................................................................................................................................................................................................. 43
SMS text messages.................................................................................................................................................................................................................................... 44
MMS messages........................................................................................................................................................................................................................................... 46
Message list options.................................................................................................................................................................................................................................. 49
Message shortcuts..................................................................................................................................................................................................................................... 53
S/MIME-protected messages................................................................................................................................................................................................................... 54
PGP protected messages.......................................................................................................................................................................................................................... 60

Message troubleshooting.......................................................................................................................................................................................................................... 65
Attachments............................................................................................................................................................................................................................................... 70
Attachment basics..................................................................................................................................................................................................................................... 70
Document attachments............................................................................................................................................................................................................................. 72
Spreadsheet attachments......................................................................................................................................................................................................................... 72
Media attachments.................................................................................................................................................................................................................................... 74
Presentation attachments......................................................................................................................................................................................................................... 74
vCard contact attachments....................................................................................................................................................................................................................... 75
Attachment shortcuts................................................................................................................................................................................................................................ 76
Attachment troubleshooting..................................................................................................................................................................................................................... 76
Camera and video camera........................................................................................................................................................................................................................ 77
Take a picture............................................................................................................................................................................................................................................. 77
Pan a picture............................................................................................................................................................................................................................................... 77
Zoom in to or out from a picture.............................................................................................................................................................................................................. 77
Record a video............................................................................................................................................................................................................................................ 77
Camera and video camera options.......................................................................................................................................................................................................... 78
Camera and video camera shortcuts....................................................................................................................................................................................................... 79
Camera and video camera troubleshooting............................................................................................................................................................................................ 80
Media........................................................................................................................................................................................................................................................... 81
Transferring and downloading media files............................................................................................................................................................................................. 81
Playing media files and recording voice notes....................................................................................................................................................................................... 83
Managing media files................................................................................................................................................................................................................................ 85
Viewing pictures......................................................................................................................................................................................................................................... 88
Managing pictures..................................................................................................................................................................................................................................... 90
Media card and mass storage mode options.......................................................................................................................................................................................... 92
Media shortcuts.......................................................................................................................................................................................................................................... 93
Media troubleshooting.............................................................................................................................................................................................................................. 94
Browser........................................................................................................................................................................................................................................................ 96
Browser basics............................................................................................................................................................................................................................................ 96
Browser bookmarks.................................................................................................................................................................................................................................... 99
Web feeds.................................................................................................................................................................................................................................................... 101
Browser options.......................................................................................................................................................................................................................................... 103
Browser security......................................................................................................................................................................................................................................... 106
Browser push.............................................................................................................................................................................................................................................. 108
Browser shortcuts....................................................................................................................................................................................................................................... 109
Browser troubleshooting........................................................................................................................................................................................................................... 110
Date, time, and alarm................................................................................................................................................................................................................................ 111

Set the date and time................................................................................................................................................................................................................................ 111
Get the date and time from the wireless network automatically......................................................................................................................................................... 111
Change what appears on the display when your device is charging................................................................................................................................................... 111
Change the clock face............................................................................................................................................................................................................................... 112
Display a second time zone...................................................................................................................................................................................................................... 112
Turn on bedside clock mode..................................................................................................................................................................................................................... 112
Set options for bedside clock mode......................................................................................................................................................................................................... 112
Turn on the alarm....................................................................................................................................................................................................................................... 113
Silence the alarm....................................................................................................................................................................................................................................... 113
Change alarm notification options.......................................................................................................................................................................................................... 113
Use the stopwatch..................................................................................................................................................................................................................................... 113
Set the timer............................................................................................................................................................................................................................................... 114
Change timer notification options........................................................................................................................................................................................................... 114
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 114
Personal organizer..................................................................................................................................................................................................................................... 115
Contacts...................................................................................................................................................................................................................................................... 115
Calendar...................................................................................................................................................................................................................................................... 121
Tasks............................................................................................................................................................................................................................................................ 131
Memos......................................................................................................................................................................................................................................................... 134
Categories................................................................................................................................................................................................................................................... 136
Calculator.................................................................................................................................................................................................................................................... 137
Notification profiles................................................................................................................................................................................................................................... 138
Notification basics..................................................................................................................................................................................................................................... 138
LED notification.......................................................................................................................................................................................................................................... 140
Custom notification.................................................................................................................................................................................................................................... 141
Notification profile troubleshooting........................................................................................................................................................................................................ 143
Typing.......................................................................................................................................................................................................................................................... 144
Typing basics.............................................................................................................................................................................................................................................. 144
Typing input methods................................................................................................................................................................................................................................ 145
Spelling checker......................................................................................................................................................................................................................................... 147
Custom dictionary...................................................................................................................................................................................................................................... 149
AutoText...................................................................................................................................................................................................................................................... 150
Typing shortcuts......................................................................................................................................................................................................................................... 152
Typing troubleshooting............................................................................................................................................................................................................................. 152
Language..................................................................................................................................................................................................................................................... 154
Change the display language................................................................................................................................................................................................................... 154
Add a display language............................................................................................................................................................................................................................. 154
Delete a display language......................................................................................................................................................................................................................... 154

About typing input languages.................................................................................................................................................................................................................. 154
Change the typing input language.......................................................................................................................................................................................................... 154
Switch typing input methods.................................................................................................................................................................................................................... 155
Change the input options for SureType technology.............................................................................................................................................................................. 155
Change the voice dialing language......................................................................................................................................................................................................... 155
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 155
Change the shortcut for switching typing input languages................................................................................................................................................................. 156
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 156
Change the display options for contacts................................................................................................................................................................................................. 156
Language troubleshooting........................................................................................................................................................................................................................ 157
Display and keyboard................................................................................................................................................................................................................................ 158
Backlighting................................................................................................................................................................................................................................................ 158
Display options........................................................................................................................................................................................................................................... 158
External display.......................................................................................................................................................................................................................................... 160
Keyboard options....................................................................................................................................................................................................................................... 161
Themes........................................................................................................................................................................................................................................................ 162
Accessibility options.................................................................................................................................................................................................................................. 163
Display troubleshooting............................................................................................................................................................................................................................ 163
Search.......................................................................................................................................................................................................................................................... 165
Messages, attachments, and web pages................................................................................................................................................................................................. 165
Organizer data........................................................................................................................................................................................................................................... 167
Search shortcuts......................................................................................................................................................................................................................................... 168
Synchronization.......................................................................................................................................................................................................................................... 169
About synchronization............................................................................................................................................................................................................................... 169
Reconcile email messages over the wireless network........................................................................................................................................................................... 169
Delete email messages over the wireless network................................................................................................................................................................................ 169
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 170
Synchronize organizer data over the wireless network......................................................................................................................................................................... 170
About synchronization conflicts............................................................................................................................................................................................................... 170
Manage email reconciliation conflicts..................................................................................................................................................................................................... 171
Manage data synchronization conflicts................................................................................................................................................................................................... 171
About backing up and restoring device data.......................................................................................................................................................................................... 171
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 171
Delete all device data................................................................................................................................................................................................................................ 172
Empty the deleted items folder on your computer from your device................................................................................................................................................... 172
Synchronization troubleshooting............................................................................................................................................................................................................. 172
Bluetooth technology................................................................................................................................................................................................................................ 174
Bluetooth technology basics..................................................................................................................................................................................................................... 174

Bluetooth technology options................................................................................................................................................................................................................... 176
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 179
GPS technology.......................................................................................................................................................................................................................................... 181
About GPS technology.............................................................................................................................................................................................................................. 181
Prevent others from tracking your location............................................................................................................................................................................................ 181
GPS technology troubleshooting............................................................................................................................................................................................................. 181
Maps............................................................................................................................................................................................................................................................ 182
Map basics.................................................................................................................................................................................................................................................. 182
Navigation................................................................................................................................................................................................................................................... 184
Maps bookmarks........................................................................................................................................................................................................................................ 184
Map options................................................................................................................................................................................................................................................ 186
Map shortcuts............................................................................................................................................................................................................................................. 187
Maps troubleshooting................................................................................................................................................................................................................................ 188
BlackBerry Messenger............................................................................................................................................................................................................................... 189
Contacts...................................................................................................................................................................................................................................................... 189
Groups......................................................................................................................................................................................................................................................... 190
Conversations............................................................................................................................................................................................................................................. 191
Availability................................................................................................................................................................................................................................................... 194
Applications................................................................................................................................................................................................................................................ 196
Switch applications.................................................................................................................................................................................................................................... 196
Add an application..................................................................................................................................................................................................................................... 196
View properties for an application........................................................................................................................................................................................................... 196
Delete a third-party application............................................................................................................................................................................................................... 196
Receive a device password prompt before you add an application..................................................................................................................................................... 197
View the size of an application database................................................................................................................................................................................................ 197
About updating the BlackBerry Device Software................................................................................................................................................................................... 197
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 197
Update the BlackBerry Device Software................................................................................................................................................................................................. 198
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 198
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 198
Application troubleshooting..................................................................................................................................................................................................................... 198
Wireless network coverage....................................................................................................................................................................................................................... 200
Find information about wireless coverage indicators............................................................................................................................................................................ 200
Turn off a wireless connection.................................................................................................................................................................................................................. 200
Network connection indicators................................................................................................................................................................................................................ 200
Turn on wireless coverage notification.................................................................................................................................................................................................... 201
Turn off data service.................................................................................................................................................................................................................................. 201

About roaming............................................................................................................................................................................................................................................ 201
Verify the status of network connections and services......................................................................................................................................................................... 201
Wireless network coverage troubleshooting........................................................................................................................................................................................... 202
Power, battery, and memory..................................................................................................................................................................................................................... 203
Turn off your device................................................................................................................................................................................................................................... 203
Set your device to turn on and turn off automatically........................................................................................................................................................................... 203
Reset the device......................................................................................................................................................................................................................................... 203
Check the battery power level.................................................................................................................................................................................................................. 203
Extend battery life...................................................................................................................................................................................................................................... 203
Format a media card.................................................................................................................................................................................................................................. 204
View the amount of available memory.................................................................................................................................................................................................... 204
Best practice: Optimizing your device performance.............................................................................................................................................................................. 204
Security........................................................................................................................................................................................................................................................ 206
Security basics............................................................................................................................................................................................................................................ 206
Password keeper........................................................................................................................................................................................................................................ 207
Encryption................................................................................................................................................................................................................................................... 210
Memory cleaning........................................................................................................................................................................................................................................ 212
Certificates.................................................................................................................................................................................................................................................. 213
PGP keys..................................................................................................................................................................................................................................................... 219
Certificate servers...................................................................................................................................................................................................................................... 224
Key stores.................................................................................................................................................................................................................................................... 226
Smart cards................................................................................................................................................................................................................................................. 228
Software tokens.......................................................................................................................................................................................................................................... 231
About security self-tests............................................................................................................................................................................................................................ 232
Verify security software............................................................................................................................................................................................................................. 232
Third-party application control................................................................................................................................................................................................................ 232
Security troubleshooting........................................................................................................................................................................................................................... 235
Service books and diagnostic reports...................................................................................................................................................................................................... 237
Service books.............................................................................................................................................................................................................................................. 237
Diagnostic reports...................................................................................................................................................................................................................................... 237
BrickBreaker................................................................................................................................................................................................................................................ 240
About BrickBreaker.................................................................................................................................................................................................................................... 240
BrickBreaker capsules................................................................................................................................................................................................................................ 240
BrickBreaker scoring.................................................................................................................................................................................................................................. 241
Play BrickBreaker....................................................................................................................................................................................................................................... 241
Adjust the volume...................................................................................................................................................................................................................................... 241
Set the paddle speed................................................................................................................................................................................................................................. 241
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 242

Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 242
Glossary....................................................................................................................................................................................................................................................... 243
Legal notice................................................................................................................................................................................................................................................. 247

Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the
Alt key.
• To return to the Home screen or application list, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the #key.
Phone shortcuts
• To answer a call, press the Send key.
• To send an incoming call to voice mail when the flip is closed, hold the Volume Down key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Xkey. Type the extension number.
• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial
to.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.
• To listen to a call using wired headphones, press the period (.) key. To stop listening to a call using wired headphones, press the period
(.) key again.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To view your contact list in the phone application, hold the Send key.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
User Guide Shortcuts
8

Message shortcuts
In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.
Attachment shortcuts
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide when viewing a presentation in slide view, press 6.
• To move to the previous slide when viewing a presentation in slide view, press 4.
User Guide Message shortcuts
9

Camera and video camera shortcuts
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture when the flip is open, press the Right Convenience key.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3.
• To zoom out from a picture, press 9.
• To zoom in as much as possible to a picture, press 1.
• To zoom out from a picture as much as possible, press 7.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.
• To play the next song in a category, press 6.
• To play the previous song in a category, press 4.
• To play the next song in a playlist, press and hold the Volume Down key.
• To play the previous song in a playlist, press and hold the Volume Up key.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the
Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To fit a picture to the screen size, press 1.
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
User Guide Camera and video camera shortcuts
10

• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To zoom in to a web page, press the comma (,) key.
• To zoom out from a web page, press the period (.) key.
• To turn on support for JavaScript, press the Symbol key.
• To move to a specific web page, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation point (!) key.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
•To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example,
to type ü, hold 3and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
User Guide Calendar shortcuts
11

•To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you
want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
•To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q.
Map shortcuts
• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Qagain.
•Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement,presstheSpacekey.Tohidetrackinginformation
at the bottom of a map, press the Space key again.
User Guide Search shortcuts
12

Phone
Phone basics
Find your phone number
In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your
BlackBerry® device, only your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 116
Answer a second call
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be
supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
Turn on the speakerphone
During a call, press the period (.) key.
User Guide Phone
13

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
To turn off the speakerphone, press the period (.) key again.
Related topics
Bluetooth technology, 174
Dial an extension
1. Press the Xkey.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone
keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 26
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
User Guide Phone basics
14

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video
in the media application.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off
when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
About GPS technology
Depending on your wireless service provider, you might be able to use location-based applications and location-based services on your
BlackBerry® device to get your GPS location. Location-based applications can use your GPS location to provide you with other location-based
information. For example, a location-based application could use your GPS location to provide you with driving directions.
If your device is connected to a CDMA network and you make an emergency call or your device is in emergency callback mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless
service provider.
User Guide Emergency calls
15

Turn on GPS technology
Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, the GPS options that
appear on your device might differ slightly from the options that appear in this task.
1. In the device options, click Advanced Options.
2. Click GPS.
3. Change the GPS Services field to Location On.
4. Press the Menu key.
5. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
User Guide Volume
16

3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
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2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click
the trackball.
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 24
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
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