Blackbe;rry Curve 8330 Smartphone User manual

BlackBerry Curve 8330 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-1106070027-001

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting basics.............................................................................................................................................................................................................................. 15
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Message shortcuts..................................................................................................................................................................................................................................... 19
File and attachment shortcuts.................................................................................................................................................................................................................. 20
Media shortcuts.......................................................................................................................................................................................................................................... 20
Browser shortcuts....................................................................................................................................................................................................................................... 21
Calendar shortcuts..................................................................................................................................................................................................................................... 22
Typing shortcuts......................................................................................................................................................................................................................................... 22
Search shortcuts......................................................................................................................................................................................................................................... 23
Map shortcuts............................................................................................................................................................................................................................................. 23
Shortcuts troubleshooting......................................................................................................................................................................................................................... 23
Phone........................................................................................................................................................................................................................................................... 24
Phone basics............................................................................................................................................................................................................................................... 24
Emergency calls.......................................................................................................................................................................................................................................... 27
Volume......................................................................................................................................................................................................................................................... 28
Voice mail.................................................................................................................................................................................................................................................... 29
Speed dial.................................................................................................................................................................................................................................................... 30
Conference calls......................................................................................................................................................................................................................................... 30
Call logs....................................................................................................................................................................................................................................................... 32
Call forwarding........................................................................................................................................................................................................................................... 34
Smart dialing.............................................................................................................................................................................................................................................. 35
TTY support................................................................................................................................................................................................................................................. 36
Hearing aid mode...................................................................................................................................................................................................................................... 37
Multiple phone numbers........................................................................................................................................................................................................................... 38
Phone options............................................................................................................................................................................................................................................. 38
Phone shortcuts.......................................................................................................................................................................................................................................... 40
Phone troubleshooting.............................................................................................................................................................................................................................. 41
Voice commands........................................................................................................................................................................................................................................ 43
Perform an action using a voice command............................................................................................................................................................................................. 43

Available voice commands........................................................................................................................................................................................................................ 43
Change the language for voice commands............................................................................................................................................................................................ 44
Turn off choice lists for voice commands................................................................................................................................................................................................ 44
Change the options for voice prompts.................................................................................................................................................................................................... 44
Improve voice recognition......................................................................................................................................................................................................................... 45
Voice commands troubleshooting............................................................................................................................................................................................................ 45
Messages..................................................................................................................................................................................................................................................... 46
Message basics........................................................................................................................................................................................................................................... 46
Email messages.......................................................................................................................................................................................................................................... 51
PIN messages............................................................................................................................................................................................................................................. 61
SMS text messages.................................................................................................................................................................................................................................... 62
MMS messages........................................................................................................................................................................................................................................... 67
Message list options.................................................................................................................................................................................................................................. 70
S/MIME-protected messages................................................................................................................................................................................................................... 75
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 81
PGP protected messages.......................................................................................................................................................................................................................... 82
Message shortcuts..................................................................................................................................................................................................................................... 88
Message troubleshooting.......................................................................................................................................................................................................................... 89
Files and attachments............................................................................................................................................................................................................................... 93
File and attachment basics....................................................................................................................................................................................................................... 93
Managing files and attachments............................................................................................................................................................................................................. 96
Documents.................................................................................................................................................................................................................................................. 97
Spreadsheets.............................................................................................................................................................................................................................................. 98
Media files................................................................................................................................................................................................................................................... 99
Presentations.............................................................................................................................................................................................................................................. 99
vCard contact attachments....................................................................................................................................................................................................................... 100
File and attachment shortcuts.................................................................................................................................................................................................................. 100
Attachment troubleshooting..................................................................................................................................................................................................................... 101
Media........................................................................................................................................................................................................................................................... 102
Audio and video files................................................................................................................................................................................................................................. 102
Video recorder............................................................................................................................................................................................................................................ 108
Camera........................................................................................................................................................................................................................................................ 109
Pictures........................................................................................................................................................................................................................................................ 111
Managing media files................................................................................................................................................................................................................................ 114
Memory and media cards.......................................................................................................................................................................................................................... 116
Transferring and downloading media files............................................................................................................................................................................................. 119
Media shortcuts.......................................................................................................................................................................................................................................... 122
Media troubleshooting.............................................................................................................................................................................................................................. 123

Browser........................................................................................................................................................................................................................................................ 126
Browser basics............................................................................................................................................................................................................................................ 126
Browser bookmarks.................................................................................................................................................................................................................................... 130
Web feeds.................................................................................................................................................................................................................................................... 132
Browser options.......................................................................................................................................................................................................................................... 134
Browser security......................................................................................................................................................................................................................................... 138
Browser push.............................................................................................................................................................................................................................................. 140
Browser shortcuts....................................................................................................................................................................................................................................... 141
Browser troubleshooting........................................................................................................................................................................................................................... 142
Date, time, and alarm................................................................................................................................................................................................................................ 143
Set the date and time manually............................................................................................................................................................................................................... 143
Get the date and time from the wireless network automatically......................................................................................................................................................... 143
Change what appears on the display when your device is charging................................................................................................................................................... 143
Change the clock face............................................................................................................................................................................................................................... 144
Display a second time zone...................................................................................................................................................................................................................... 144
Turn on bedside clock mode..................................................................................................................................................................................................................... 144
Set options for bedside clock mode......................................................................................................................................................................................................... 144
Turn on the alarm....................................................................................................................................................................................................................................... 145
Silence the alarm....................................................................................................................................................................................................................................... 145
Change alarm notification options.......................................................................................................................................................................................................... 145
Use the stopwatch..................................................................................................................................................................................................................................... 145
Set the timer............................................................................................................................................................................................................................................... 146
Change timer notification options........................................................................................................................................................................................................... 146
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 146
Personal organizer..................................................................................................................................................................................................................................... 148
Contacts...................................................................................................................................................................................................................................................... 148
Calendar...................................................................................................................................................................................................................................................... 154
Tasks............................................................................................................................................................................................................................................................ 166
Memos......................................................................................................................................................................................................................................................... 169
Categories................................................................................................................................................................................................................................................... 171
Calculator.................................................................................................................................................................................................................................................... 172
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 174
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 174
LED notification.......................................................................................................................................................................................................................................... 177
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 178
Typing.......................................................................................................................................................................................................................................................... 179
Typing basics.............................................................................................................................................................................................................................................. 179
Typing input methods................................................................................................................................................................................................................................ 180

Typing options............................................................................................................................................................................................................................................ 181
Spelling checker......................................................................................................................................................................................................................................... 182
Custom dictionary...................................................................................................................................................................................................................................... 184
AutoText...................................................................................................................................................................................................................................................... 186
Typing shortcuts......................................................................................................................................................................................................................................... 187
Typing troubleshooting............................................................................................................................................................................................................................. 188
Language..................................................................................................................................................................................................................................................... 189
Change the display language................................................................................................................................................................................................................... 189
Add a display language............................................................................................................................................................................................................................. 189
Delete a display language......................................................................................................................................................................................................................... 189
About typing input languages.................................................................................................................................................................................................................. 189
Change the typing input language.......................................................................................................................................................................................................... 189
Change the voice dialing language......................................................................................................................................................................................................... 190
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 190
Change the shortcut for switching typing input languages................................................................................................................................................................. 190
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 191
Change the display options for contacts................................................................................................................................................................................................. 191
Language troubleshooting........................................................................................................................................................................................................................ 191
Display and keyboard................................................................................................................................................................................................................................ 192
Backlighting................................................................................................................................................................................................................................................ 192
Display options........................................................................................................................................................................................................................................... 192
Keyboard options....................................................................................................................................................................................................................................... 195
Themes........................................................................................................................................................................................................................................................ 196
Display troubleshooting............................................................................................................................................................................................................................ 197
Search.......................................................................................................................................................................................................................................................... 198
Messages, attachments, and web pages................................................................................................................................................................................................. 198
Organizer data........................................................................................................................................................................................................................................... 201
Search shortcuts......................................................................................................................................................................................................................................... 202
Synchronization.......................................................................................................................................................................................................................................... 203
About synchronization............................................................................................................................................................................................................................... 203
Reconcile email messages over the wireless network........................................................................................................................................................................... 203
Delete email messages over the wireless network................................................................................................................................................................................ 203
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 204
Synchronize organizer data over the wireless network......................................................................................................................................................................... 204
About synchronization conflicts............................................................................................................................................................................................................... 204
Manage email reconciliation conflicts..................................................................................................................................................................................................... 205
Manage data synchronization conflicts................................................................................................................................................................................................... 205
About backing up and restoring device data.......................................................................................................................................................................................... 205

Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 205
Delete device data, third-party applications, or media card files........................................................................................................................................................ 206
Empty the deleted items folder on your computer from your device................................................................................................................................................... 206
Synchronization troubleshooting............................................................................................................................................................................................................. 206
Bluetooth technology................................................................................................................................................................................................................................ 209
Bluetooth technology basics..................................................................................................................................................................................................................... 209
Bluetooth technology options................................................................................................................................................................................................................... 212
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 215
GPS technology.......................................................................................................................................................................................................................................... 217
About GPS technology.............................................................................................................................................................................................................................. 217
Get your GPS location............................................................................................................................................................................................................................... 217
Turn off location aiding............................................................................................................................................................................................................................. 217
Prevent others from tracking your location............................................................................................................................................................................................ 218
GPS technology troubleshooting............................................................................................................................................................................................................. 218
Maps............................................................................................................................................................................................................................................................ 219
Map basics.................................................................................................................................................................................................................................................. 219
Navigation................................................................................................................................................................................................................................................... 221
Maps bookmarks........................................................................................................................................................................................................................................ 222
Map options................................................................................................................................................................................................................................................ 223
Map shortcuts............................................................................................................................................................................................................................................. 225
Maps troubleshooting................................................................................................................................................................................................................................ 225
BlackBerry Messenger............................................................................................................................................................................................................................... 227
Contacts...................................................................................................................................................................................................................................................... 227
Groups......................................................................................................................................................................................................................................................... 228
Conversations............................................................................................................................................................................................................................................. 229
Availability................................................................................................................................................................................................................................................... 232
Applications................................................................................................................................................................................................................................................ 234
About multitasking..................................................................................................................................................................................................................................... 234
Keep an application running and switch to another application......................................................................................................................................................... 234
Keep an application running and return to the Home screen.............................................................................................................................................................. 234
Close an application so that it is not running......................................................................................................................................................................................... 235
About adding applications........................................................................................................................................................................................................................ 235
Add, update, or return to the previous version of an application using the application center....................................................................................................... 235
Add an application..................................................................................................................................................................................................................................... 235
View properties for an application........................................................................................................................................................................................................... 236
Delete a third-party application............................................................................................................................................................................................................... 236
Receive a device password prompt before you add an application..................................................................................................................................................... 236

View the size of an application database................................................................................................................................................................................................ 236
Check for application updates.................................................................................................................................................................................................................. 237
Application troubleshooting..................................................................................................................................................................................................................... 237
BlackBerry Device Software...................................................................................................................................................................................................................... 238
About updating the BlackBerry Device Software................................................................................................................................................................................... 238
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 238
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 239
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 239
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 239
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 239
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 240
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 240
Wireless network coverage....................................................................................................................................................................................................................... 242
Turn on the connection to the wireless network.................................................................................................................................................................................... 242
Turn off the connection to the wireless network.................................................................................................................................................................................... 242
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 242
Wireless networks that your device connects to.................................................................................................................................................................................... 243
LED notification for network connections............................................................................................................................................................................................... 243
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 243
Verify the status of network connections and services......................................................................................................................................................................... 244
Roaming...................................................................................................................................................................................................................................................... 244
Preferred wireless network list................................................................................................................................................................................................................. 245
Wireless network coverage troubleshooting........................................................................................................................................................................................... 247
Power, battery, and memory..................................................................................................................................................................................................................... 248
Turn off your device................................................................................................................................................................................................................................... 248
Set your device to turn on and turn off automatically........................................................................................................................................................................... 248
Reset the device......................................................................................................................................................................................................................................... 248
Check the battery power level.................................................................................................................................................................................................................. 248
Extend battery life...................................................................................................................................................................................................................................... 248
Format the device memory or a media card........................................................................................................................................................................................... 249
View the amount of available memory.................................................................................................................................................................................................... 249
Best practice: Conserving memory on your device................................................................................................................................................................................ 249
The application memory on my device is low......................................................................................................................................................................................... 250
SIM card...................................................................................................................................................................................................................................................... 251
About the SIM card phone book............................................................................................................................................................................................................... 251
Add a contact to your SIM card................................................................................................................................................................................................................ 251
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 251
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 251

Change a SIM card contact...................................................................................................................................................................................................................... 252
Delete a SIM card contact........................................................................................................................................................................................................................ 252
Store SMS text messages on your SIM card........................................................................................................................................................................................... 252
About SIM card security............................................................................................................................................................................................................................ 253
Protect your SIM card with a PIN code................................................................................................................................................................................................... 253
Change the SIM card PIN code................................................................................................................................................................................................................ 253
Change the display name for a phone number...................................................................................................................................................................................... 253
Security........................................................................................................................................................................................................................................................ 254
Security basics............................................................................................................................................................................................................................................ 254
Password keeper........................................................................................................................................................................................................................................ 256
Encryption................................................................................................................................................................................................................................................... 258
Memory cleaning........................................................................................................................................................................................................................................ 261
Certificates.................................................................................................................................................................................................................................................. 262
PGP keys..................................................................................................................................................................................................................................................... 270
Certificate servers...................................................................................................................................................................................................................................... 276
Key stores.................................................................................................................................................................................................................................................... 278
Smart cards................................................................................................................................................................................................................................................. 281
Software tokens.......................................................................................................................................................................................................................................... 285
VPN settings............................................................................................................................................................................................................................................... 286
About security self-tests............................................................................................................................................................................................................................ 287
Verify security software............................................................................................................................................................................................................................. 287
Third-party application control................................................................................................................................................................................................................ 287
Security troubleshooting........................................................................................................................................................................................................................... 291
Service books and diagnostic reports...................................................................................................................................................................................................... 293
Service books.............................................................................................................................................................................................................................................. 293
Diagnostic reports...................................................................................................................................................................................................................................... 294
Accessibility options.................................................................................................................................................................................................................................. 296
About accessibility options....................................................................................................................................................................................................................... 296
Change the display font............................................................................................................................................................................................................................ 296
Use reverse contrast for the screen display............................................................................................................................................................................................ 296
Use grayscale for the screen display....................................................................................................................................................................................................... 296
Set the number of icons that appear on the Home screen................................................................................................................................................................... 297
Turn on event sounds................................................................................................................................................................................................................................ 297
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 297
TTY support................................................................................................................................................................................................................................................. 298
Hearing aid mode...................................................................................................................................................................................................................................... 298
Voice dialing............................................................................................................................................................................................................................................... 299
AutoText...................................................................................................................................................................................................................................................... 299
Predictive input method............................................................................................................................................................................................................................ 300

BrickBreaker................................................................................................................................................................................................................................................ 301
About BrickBreaker.................................................................................................................................................................................................................................... 301
BrickBreaker capsules................................................................................................................................................................................................................................ 301
BrickBreaker scoring.................................................................................................................................................................................................................................. 302
Play BrickBreaker....................................................................................................................................................................................................................................... 302
Adjust the volume...................................................................................................................................................................................................................................... 302
Set the paddle speed................................................................................................................................................................................................................................. 302
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 303
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 303
Word Mole game........................................................................................................................................................................................................................................ 304
Word Mole game basics............................................................................................................................................................................................................................. 304
Single-player games.................................................................................................................................................................................................................................. 305
Multiplayer games..................................................................................................................................................................................................................................... 306
Word Mole game troubleshooting............................................................................................................................................................................................................ 307
Glossary....................................................................................................................................................................................................................................................... 309
Legal notice................................................................................................................................................................................................................................................. 313

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories
for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
User Guide Welcome to BlackBerry!
9

Find more information, 10
Wireless networks that your device connects to, 243
BlackBerry Device Software, 238
Find more information
• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for
your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
User Guide Welcome to BlackBerry!
10

4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, roll the trackball.
• To select an item or open a link, click (press) the trackball.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
BlackBerry basics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
User Guide Welcome to BlackBerry!
11

Related topics
Add a pause or a wait to a phone number, 149
Available voice commands, 43
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Search for contacts in your organization's address book, 149
Mailing lists, 151
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
User Guide Welcome to BlackBerry!
12

• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 151
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the key.
5. Click Save.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Related topics
Turn off your device, 248
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
User Guide Welcome to BlackBerry!
13

4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 102
Take a picture, 13
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Roll the trackball over the text beside the alarm time to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 248
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
User Guide Welcome to BlackBerry!
14

Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Call forwarding, 34
Switch the active phone number, 38
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
User Guide Welcome to BlackBerry!
15

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 242
About wireless coverage indicators, 245
Turn on or turn off data service or set roaming options, 242
Change an email message filter, 55
Forward messages from a specific email message folder to your device, 52
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area.
Related topics
Turn off the connection to the wireless network, 242
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder, 115
Delete a message, 51
User Guide Welcome to BlackBerry!
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I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel
charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
User Guide Welcome to BlackBerry!
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Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in an application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, press and hold the Qkey.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the
right side of your device.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the Alt key and the Xkey. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the Okey.
•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call,
press the Speakerphone key again.
• If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the
wireless headset again, press the Speakerphone key again.
User Guide Shortcuts
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