Blackbe;rry Z10 User manual

BlackBerry Z10 Smartphone
Version: 10.3.1
User Guide

Published: 2015-02-27
SWD-20150227095301139

Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance................................................................................................................................ 14
What's different about the BlackBerry 10 OS? ..............................................................................................15
Notification icons.........................................................................................................................................21
Menu icons..................................................................................................................................................22
Setting up your device..................................................................................................................................22
Using gestures.............................................................................................................................................27
Personalising your device.............................................................................................................................36
Device Switch.............................................................................................................................................. 36
BlackBerry ID.............................................................................................................................................. 45
Phone and voice.......................................................................................................................................... 48
Phone..........................................................................................................................................................48
Notifications and ringtones.......................................................................................................................... 57
Voicemail.....................................................................................................................................................64
BlackBerry Hub and email........................................................................................................................... 67
BlackBerry Hub and email........................................................................................................................... 67
joyn ............................................................................................................................................................ 95
Media..........................................................................................................................................................98
Change the media volume............................................................................................................................98
Supported audio and video file extensions, formats and codecs.................................................................... 98
Troubleshooting: Media............................................................................................................................... 99
Camera........................................................................................................................................................99
Pictures.....................................................................................................................................................109
Music........................................................................................................................................................ 116
Videos....................................................................................................................................................... 120
About BlackBerry Story Maker ...................................................................................................................125

Media sharing............................................................................................................................................128
Settings..................................................................................................................................................... 130
Customise your device settings.................................................................................................................. 130
Update your device software......................................................................................................................134
Battery and power..................................................................................................................................... 135
Connections.............................................................................................................................................. 143
BlackBerry Keyboard and typing................................................................................................................ 169
Language.................................................................................................................................................. 176
Keyboard input methods............................................................................................................................178
Screen display........................................................................................................................................... 183
Accessibility.............................................................................................................................................. 185
Media cards and storage............................................................................................................................202
Using your device with BlackBerry Link ..................................................................................................... 207
Applications and features...........................................................................................................................217
Organising your apps................................................................................................................................. 217
About the BlackBerry Assistant ................................................................................................................. 219
Calendar....................................................................................................................................................223
Contacts....................................................................................................................................................233
Clock.........................................................................................................................................................240
Android apps ............................................................................................................................................ 244
Maps and GPS...........................................................................................................................................246
Browser .................................................................................................................................................... 254
The Smart Tags application explained........................................................................................................ 261
File Manager .............................................................................................................................................265
Calculator..................................................................................................................................................268
Productivity and work.................................................................................................................................270
Switch between your personal space and work space................................................................................. 270
About BlackBerry Balance and your work space ........................................................................................ 270
BlackBerry Blend ......................................................................................................................................276
Remember ................................................................................................................................................277

Security and backup.................................................................................................................................. 284
Passwords and locking...............................................................................................................................284
BlackBerry Protect.................................................................................................................................... 289
Security settings........................................................................................................................................ 290
Password Keeper ...................................................................................................................................... 295
Legal notice...............................................................................................................................................299

Setup and basics
New in this release
Introducing BlackBerry 10 OS version 10.3.1
BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry
Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant
Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.
BlackBerry Blend
The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and
personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them
on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,207
About BlackBerry Blend,276
Disconnect your device from BlackBerry Blend,277
BlackBerry Assistant
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device or search the
Internet and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event
to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts,
information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,219
User Guide Setup and basics
6

Learn what you can say or type in the BlackBerry Assistant,222
Things you can do with the BlackBerry Assistant,220
Updated look and feel
Splashes of colour, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements
you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.
Modernised visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the
apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses colour to highlight the next, or
next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can
add to folders on the home screen.
Related information
Set your wallpaper,184
Add folders to the home screen,218
Turn off icon labels in the action bar,185
Android apps
Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data and gives you the option to cancel or continue
the installation.
Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share
icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your
device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember
app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download
to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,244
Change your Android app installation settings,245
User Guide Setup and basics
7

Battery
Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so
that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving
Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimised app permission so that when you minimise an app it doesn't continue to
consume battery power.
Related information
Using Battery Saving Mode,140
Advanced interactions,34
Change or view app permissions,291
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the
BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs
with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text
of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry
Hub.
In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your
device is connected to the wireless network and while roaming. You can view preview text for each email when you use the
Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and
external contacts.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
contacts that are associated with the email account you are sending the email from and contacts that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,80
File an email,79
Add an IMAP or POP email account,70
Download attachments in a message,76
Reply to or forward an email,77
Download only partial text in email,89
Change how messages are displayed in the BlackBerry Hub,90
Forward a PIN message as an email,79
User Guide Setup and basics
8

Set an out-of-office reply,88
Calendar
The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments
and tasks for the week. The Meeting Mode feature automatically changes the notification behaviour of your BlackBerry
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the
meeting organiser that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the
default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of
the events display in one reminder notification.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar
app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,224
Enable Meeting Mode,230
Add a task to the Calendar app,226
Contacts
If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set
up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as
an address, phone number or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,91
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders and use tags to categorise tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.
User Guide Setup and basics
9

Related information
Change the default view in the Remember app,282
Search for an entry in the Remember app,282
Create a folder or task list in the Remember app,278
Add tags to an entry,279
BlackBerry Balance
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures
and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,275
Notifications and ringtones
Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on
your device!
Notification profiles control the sound, volume, vibration and LED colour of your notifications. You can set notifications by
application, contact and messaging account. You can customise the predefined notification profiles available on your
device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a
device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device
switch process.
Related information
Change your ringtone,59
Edit your notification profiles,58
Add notification profiles to your device,58
Camera
The Camera app lets you snap a picture, record a video and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
User Guide Setup and basics
10