
11 en
Troubleshooting
The following table contains solutions to problems or faults which may occur during
operation of the appliance and that can be easily rectified at home. If you are not
satisfiedwiththesolutionsprovidedhere,pleasecontactourCustomerService
department.
Furthercustomerserviceinformationcanalsobefoundonline:
www.tassimo.com
www.bosch-home.com
Problem Cause Solution
No LED is lit. The appliance is in idle mode. Press Start / Stop button.
The appliance is
not working and
none of the display
elements are
lighting.
The appliance has no power
supply. Checktoseewhethertheapplianceis
connected to the mains.
The brewing starts,
however there
is no beverage
dispensed.
The water tank is not inserted
correctly. Checkthatthewatertankiscorrectly
inserted.
The water tank was removed
during the brewing stage or
there is air in the system.
Start the cleaning process with the orange
ServiceTDISC.Pleasereferheretothe
section First Time Use,Steps2 – 14.
The float in the water tank is
stuck. Cleanthewatertankandfreethefloat.
The brewing will
not start
and/or
the status display
LED lights up red.
NoTDISCinserted. CheckthataTDISChasbeeninserted.
The appliance does not
recognisetheTDISCbar
code.
Thedisplays/buttons
for drink intensity, drink
temperatureanddrinksize
are flashing.
CleantheTDISCreadingwindowwitha
soft, damp cloth.
SmoothoutthefoiloftheTDISCwithyour
finger so that the bar code can be read.
UseanewTDISC.
If the problem persists, contact the
TASSIMO careline.
The brewing unit is not
closed properly. Cleanthebrewingunitwithasoft,damp
cloth, paying particular attention to the lid
area.
The appliance was not
pluggedinwhentheTDISC
was inserted.
Checkthattheapplianceispluggedinto
the power supply before inserting the
TDISC.
The brewing unit
cannot be closed. Thepiercingunitand/orthe
TDISCsupporthavenot
been correctly inserted.
Press the piercing unit into its holder using
both thumbs and check the position of the
TDISCsupport.
TheTDISChasnotbeen
correctly inserted. ReplacethedamagedTDISCwithanew
one.PlacetheTDISCwiththeprintedside
facing downwards so that the tab is resting
in the intended slot.
The brewing unit is gummed
up or soiled. Cleanthebrewingunitwithasoft,damp
cloth, paying particular attention to the lid
area.
Whenclosingthebrewing
unit, a slight resistance must
be overcome.
Press the lid down until it audibly clicks
into place.