Bose Earbuds 500 User manual

EARBUDS 500

IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety, security, and use instructions.
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Only use attachments/accessories specified by the manufacturer.
WARNINGS/CAUTIONS
• To avoid accidental ingestion, keep the earbuds away from children and pets. The earbuds contain a lithium-ion
battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use,
store the earbuds in the charging case with the charging lid closed, and keep out of the reach of children and pets.
• Do NOT allow children to use the earbuds.
• Do NOT use the earbuds at a high volume for any extended period.
–To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
–Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up
gradually until you reach a comfortable listening level.
• When using this product, basic precautions should always be followed, including the following:
–Read all the instructions before using the charging case.
–To reduce the risk of injury, close supervision is necessary when the charging case is used near children.
–Do not put fingers or hands into the charging case.
–Do not expose the charging case to water, rain, liquids or snow.
–Do not use the charging case in excess of its output rating.
–Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion or risk of injury to persons.
–Do not disassemble the charging case. Incorrect reassembly may result in risk of fire or injury to persons.
–Do not open, crush, or expose a charging case to fire or excessive temperature. Exposure to fire or temperature
above 212° F, 100° C may cause explosion.
–Have servicing performed by a qualified repair person using only identical replacement parts.
• Use caution and follow applicable laws regarding mobile phone and headphone use if using the earbuds for phone
calls while driving. Some jurisdictions impose specific limitations, such as single earpiece configuration, on the use
of such products while driving. DON’T use the earbuds for any other purpose while driving.
• Focus on your safety and that of others if you use the earbuds while engaging in any activity requiring your
attention, e.g., while riding a bicycle or walking in or near trac, a construction site or railroad, etc. Remove the
earbuds or adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals.

IMPORTANT SAFETY INSTRUCTIONS
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• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports,
e.g., swimming, waterskiing, surfing, etc.
• Remove earbuds immediately if you experience a warming sensation or loss of audio.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency-approved power supply that meets local regulatory requirements
(e.g., UL, CSA, VDE, CCC).
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
• Wipe o sweat from the earbuds and the charging case before charging.
• IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.

REGULATORY INFORMATION
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC ID: A94427929 / FCC ID: A94BL2R / FCC ID: A94BL2L
IC: 3232A-427929 / IC: 3232A-BL2R / IC:3232A-BL2L
Case Model: 427929
Right Earbud Model: BL2R
Left Earbud Model: BL2L
CMIIT ID: XXXXXXXXXX
Country of Origin: China
CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
The complete declaration of conformity can be found at: www.Bose.com/compliance
For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
Bluetooth: Maximum transmit power less than 20 dBm EIRP.
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.

REGULATORY INFORMATION
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This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Please dispose of used batteries properly, following local regulations.
Do not incinerate.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.

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REGULATORY INFORMATION
Please complete and retain for your records
The earbud serial numbers are located on the earbud nozzles. The charging case serial number is located on the
earbud well in the charging case. The model numbers are located on the bottom of the charging case.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to http://global.Bose.com/register
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security
updates, you must complete the product setup process in the Bose Music app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security
updates that Bose makes available.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “9” is 2009 or 2019.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: [phone]

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LEGAL INFORMATION
Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
The trademark “iPhone” is used in Japan with a license from Aiphone K.K. App Store is a service mark of Apple Inc.
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple
product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards.
Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that the use of this accessory with an Apple product may aect wireless performance.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Google, Google Maps, Google Play, Google Play Music, the Google Play logo, and other related marks are trademarks
of Google LLC.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose, Bose Earbuds, and Bose Music are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2019 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.

CONTENTS
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WHAT’S IN THE BOX
Contents ............................................................................................................................. 11
BOSE MUSIC APP SETUP
Download the Bose Music app.................................................................................. 12
Add the earbuds to an existing account ............................................................... 13
SWEAT AND WEATHER RESISTANCE.............................................................. 14
HOW TO WEAR
Insert the earbuds........................................................................................................... 15
Check the fit...................................................................................................................... 16
Eartip size .................................................................................................................. 16
Change the eartips................................................................................................. 17
POWER
Power on ............................................................................................................................ 18
Power o............................................................................................................................ 18
Standby............................................................................................................................... 18
TOUCH CONTROL
Touch surface area ......................................................................................................... 19
Media playback and volume....................................................................................... 19
Phone calls......................................................................................................................... 20
Call notifications ..................................................................................................... 20
Voice assistant ................................................................................................................. 20
IN-EAR DETECTION
Auto Play/Pause.............................................................................................................. 21
Auto Answer Call ............................................................................................................ 21

CONTENTS
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VOICE ASSISTANT
Voice assistant options................................................................................................. 22
Set up your voice assistant ......................................................................................... 22
Access Amazon Alexa................................................................................................... 23
Use your voice ......................................................................................................... 23
Use touch control ................................................................................................... 24
Access your Google Assistant ................................................................................... 25
Use your voice ......................................................................................................... 25
Use touch control ................................................................................................... 26
Disable the wake word for Amazon Alexa or your Google Assistant ........ 27
Access your mobile device voice control.............................................................. 27
CUSTOMIZE TOUCH CONTROL
Touch control Shortcut................................................................................................. 28
Set a Shortcut .......................................................................................................... 28
Use your Shortcut................................................................................................... 28
Remove or change your Shortcut .................................................................... 28
BATTERY
Charge the earbuds ....................................................................................................... 29
Charging time........................................................................................................... 29
Check the earbud battery level................................................................................. 30
While using the earbuds...................................................................................... 30
While charging the earbuds ............................................................................... 30
Charge the charging case............................................................................................ 31
Charging time........................................................................................................... 31
Check the charging case battery level ................................................................... 31

CONTENTS
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EARBUD AND CHARGING CASE STATUS
Earbud status lights....................................................................................................... 32
Bluetooth®connection status ........................................................................... 32
Earbud charge status............................................................................................ 32
Charging case status lights......................................................................................... 33
Charging case charge status.............................................................................. 33
Update and error status....................................................................................... 33
BLUETOOTH CONNECTIONS
Connect using the Bluetooth menu on your mobile device .......................... 34
Disconnect a mobile device........................................................................................ 35
Reconnect a mobile device......................................................................................... 35
Connect an additional mobile device ..................................................................... 35
Clear the earbuds device list...................................................................................... 35
CARE AND MAINTENANCE
Store the earbuds ........................................................................................................... 36
Clean the earbuds and charging case .................................................................... 36
Find your lost earbuds.................................................................................................. 37
Replacement parts and accessories........................................................................ 37
Limited warranty............................................................................................................. 37
Update the earbuds....................................................................................................... 37
Serial number locations................................................................................................ 38
TROUBLESHOOTING
Try these solutions first ................................................................................................ 39
Other solutions ................................................................................................................ 39

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WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose Earbuds 500 Charging case
USB-C to USB-A cable Eartips (sizes 1 and 3)
NOTE: Size 2 eartips are attached to the
earbuds. For help identifying the eartip
sizes, see page 16.
NOTE: If any part of the product is damaged, don’t use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/EB500

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BOSE MUSIC APP SETUP
The Bose Music app lets you set up and control the earbuds from any mobile
device, such as a smartphone or tablet.
Using the app, you can configure Amazon Alexa or your Google Assistant, choose
your voice prompt language, and manage earbud settings.
NOTE: If you have already created a Bose account in the app for another Bose
product, see “Add the earbuds to an existing account.”
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
BOSE MUSIC
2. Follow the app instructions.

BOSE MUSIC APP SETUP
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ADD THE EARBUDS TO AN EXISTING ACCOUNT
1. On the charging case, press and hold the Bluetooth button until you hear “Ready
to connect,” and the earbud status lights slowly pulse blue.
2. In the Bose Music app, from the My Bose screen, tap H.
NOTE: To return to the My Bose screen, tap Zin the top-left corner of the screen.
3. Follow the app instructions.

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SWEAT AND WEATHER RESISTANCE
The earbuds are rated IPX4 sweat and weather resistant. They aren’t meant to be
submerged under water.
CAUTIONS:
• Do NOT swim or shower with the earbuds.
• Do NOT submerge the earbuds.
NOTES:
• To prevent rusting, regularly clean the charging pins on the earbuds with a dry, soft
cotton swab or equivalent.
• IPX4 is not a permanent condition, and resistance might decrease as a result of
normal wear.

HOW TO WEAR
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HOW TO WEAR
INSERT THE EARBUDS
1. Insert the earbud so the eartip gently rests in your ear canal.
NOTE: Each eartip is marked with either an L(left) or an R (right).
2. Slightly rotate the earbud back until the eartip creates a comfortable seal in
your ear canal.
NOTE: Rotating the earbud too far back may impact audio performance.
3. Tuck the top of the eartip under your ear ridge.
Insert Rotate Tuck
Ear ridge
4. Check the fit (see page 16).
5. Repeat steps 1 – 4 to insert the other earbud.
FPO FPO FPO

HOW TO WEAR
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HOW TO WEAR
CHECK THE FIT
When the eartips are properly inserted and fit correctly, they:
• Sit deep enough in your ears to create a seal but still feel comfortable. Background
noise should sound mued.
• Stay secure, even when moving your head.
If the eartips don't feel comfortable or secure, try another eartip size.
Eartip size
The size is marked on the bottom of each eartip with a 1 (small), 2 (medium),
or 3 (large).
1
2
3
The size 2 (medium) eartips come attached to the earbuds. If size 2 feels too loose, try
size 3 (large). If it feels too tight, try size 1 (small).
Secure fit Too tight Too loose
NOTE: You may need to try all three sizes or use a dierent size for each ear.
FPO FPO FPO

’
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HOW TO WEAR
Change the eartips
1. Holding the earbud, gently stretch the eartip base and peel it away from
the earbud.
?
Stretch Peel Separate
Eartip
base
CAUTION: To prevent tearing, do NOT pull on the top of the eartip.
2. Choose a new eartip size (see page 16).
3. Align the opening of the eartip with the earbud nozzle, and slide the eartip
opening onto the earbud nozzle.
?
Earbud nozzle
Eartip opening
4. Gently stretch the base of the eartip around the nozzle, and press down until the
eartip clicks securely into place.
?
5. Insert the earbuds (see page 15).
6. Check the fit (see page 16).

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POWER
POWER ON
Press the button on the front of the charging case.
When the charging case opens, the earbuds power on. The earbud status lights (see
page 33) and charging case status lights glow (see page 33).
POWER OFF
1. Place both earbuds in the charging case (see page 29).
The earbud status lights glow according to the charging status (see page 33).
2. Close the charging case.
STANDBY
Standby conserves the earbud battery when the earbuds are not in use. Using motion
detection, the earbuds switch to Standby when you remove both earbuds from your
ears for 10 minutes.
To wake the earbuds, insert the right earbud in your ear or use the Bose Music app.
NOTE: To wake the earbuds when In-Ear Detection (see page 21) is disabled,
move both earbuds.

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TOUCH CONTROL
Use touch control by tapping or swiping the touch surface of the earbuds. With touch
control, you can play/pause audio, change the volume, perform basic call functions,
and access your voice assistant.
TOUCH SURFACE AREA
The touch surface is located on the outer surface of each earbud. The right earbud
controls media playback, volume, phone calls, and your voice assistant. The left
earbud controls your Shortcut.
Touch surface
Touch control Shortcut Media playback
Volume
Phone calls
Voice assistant
MEDIA PLAYBACK AND VOLUME
CONTROL WHAT TO DO TOUCH CONTROL
Play/Pause Tap the right earbud.
Increase the volume Swipe up.
Decrease the volume Swipe down.
FPO

TOUCH CONTROL
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TOUCH CONTROL
PHONE CALLS
The microphone is located on the right earbud.
Microphone
CONTROL WHAT TO DO TOUCH CONTROL
Answer/end a call Tap the right earbud.
Decline an incoming call Touch and hold the
right earbud.
NOTE: When talking on the phone, you must wear the right earbud. You hear audio
from both earbuds.
Call notifications
A voice prompt announces incoming callers and call status.
To disable call notifications, use the Bose Music app. You can access this option from
the Settings menu.
NOTE: Disabling voice prompts disables call notifications.
VOICE ASSISTANT
You can use touch controls to access Amazon Alexa (see page 24), your Google
Assistant (see page 26), or your mobile device voice control (see page 27).