Brady BBP72 Series User manual

USER'S MANUAL

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Edition: 9/2009 - Part No. 9008872
Copyright
This documentation as well as translation hereof are property of the manufacturer.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for other intentions than its original
intended purpose demand the previous written authorization by the manufacturer.
Trademark
Centronics®is a registered trademark of the Data Computer Corporation.
Microsoft®is a registered trademark of the Microsoft Corporation.
Windows 2000®, 2003®, XP®are registered trademarks of the Microsoft Corporation.
TrueTypeTM is a registered trademark ofApple Computer, Inc.
Editor
Regarding questions or comments please contact Brady.
Topicality
Due to the constant further development of our products discrepancies between documentation and product can occur.
Please check www.bradyid.com (US) or www.bradyeurope.com (Europe) for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of Brady.
Operator's Manual
for the following products
BRADY Belgium
Industriepark C/3
Lindestraat 20
9240 Zele
Tel. [phone]
Fax [phone]
BRADY Denmark
Svendborgvej 39 B
DK - 5260 Odense S
Tel. [phone]
Fax [phone]
BRADY France
Parc EUROCIT
45, avenue de l’Europe
59436 Roncq Cedex
Tel. [phone]
Fax [phone]
BRADY Germany
Büchenhöfe 2
63329 Egelsbach
Tel. [phone]
Fax [phone]
BRADY Hungary
Puskás Tivadar u. 4.
H-2040 Budaörs
Tel. [phone]
Fax [phone]
BRADY Italy
Via Pitagora 18
20128 Milano
Tel. [phone]
Fax [phone]
BRADY Norway
Breivika Industrivei 9
6018 Ålesund
Tel. [phone]
Fax [phone]
Brady Slovakia
Na Pántoch 18
831 06 Bratislava
Tel. [phone]
Fax [phone]
BRADY Spain
Carretera de Barcelona, 88
Esc B Entresuelo 9C
08302 Mataro
Tel. [phone]
Fax [phone]
Brady Sweden
Karins väg 5
194 54 Upplands Väsby
Tel. [phone]
Fax [phone]
BRADY Turkey
Selvili Sok. No:3/4
4.Levent Istanbul 34330
Tel. [phone]
Fax [phone]
BRADY United Kingdom
Wildmere Industrial Estate
Banbury, Oxon – OX16 3JU
Tel. [phone]
Fax [phone]
BRADY WORLDWIDE
Australia...................612-8717-6300
Brazil.....................55-11-3686-4720
Canada...................1-800-263-6179
China (Beijing)......86-10-6788-7799
China (Shanghai) .86-21-6886-3666
China (Wuxi).........86-510-528-2222
Hong Kong ..............852-2359-3149
Japan......................81-45-461-3600
Korea......................82-31-451-6600
Latin America..........1-414-540-5560
Malaysia ...................60-4-646-2700
Mexico.......................525-399-6963
New Zealand..........61-2-8717-2200
Philippines................63-2-658-2077
Singapore..................65-6477-7261
Taiwan ..................886-2-2657-6108
Thailand....................66-2-793-9200
U.S.A......................1-800-537-8791

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Table of Contents
1 Introduction............................................................................................................................................4
1.1 Instructions...............................................................................................................................................4
1.2 Intended Use............................................................................................................................................4
1.3 Safety Instructions....................................................................................................................................4
1.4 Environment.............................................................................................................................................5
2 Installation..............................................................................................................................................6
2.1 Device Overview......................................................................................................................................6
2.2 Unpacking and Setting-up the Printer......................................................................................................8
2.3 Connecting the Device.............................................................................................................................8
2.3.1 Connecting to the Power Supply........................................................................................................8
2.3.2 Connecting to a Computer or Computer Network ..............................................................................8
2.4 Switching on the Device...........................................................................................................................8
3 Control Panel..........................................................................................................................................9
3.1 Structure of the Control Panel..................................................................................................................9
3.2 Symbol Displays.......................................................................................................................................9
3.3 Printer States .........................................................................................................................................10
3.4 Key Functions .........................................................................................................................................11
4 Loading Material...................................................................................................................................12
4.1 Loading Media from Roll........................................................................................................................12
4.1.1 Positioning the Media Roll on the Roll Retainer...............................................................................12
4.1.2 Inserting a Media Strip into the Print Mechanics..............................................................................13
4.1.3 Setting the Material Sensor..............................................................................................................14
4.2 Loading Transfer Ribbon........................................................................................................................15
4.3 Setting the Feed Path of the Transfer Ribbon........................................................................................16
4.4 Setting the Head Locking Systems........................................................................................................16
5 Printing Operation................................................................................................................................17
5.1 Printhead Protection...............................................................................................................................17
5.2 Directions for Double-Sided Printing......................................................................................................17
5.2.1 Designing the Print Image................................................................................................................17
5.2.2 Identical Images on Both Sides........................................................................................................17
5.2.3 Backfeed...........................................................................................................................................17
5.2.4 Synchronization in Cut Mode............................................................................................................17
6 Cleaning................................................................................................................................................18
6.1 Cleaning Information..............................................................................................................................18
6.2 Cleaning the Print Rollers ......................................................................................................................18
6.3 Cleaning the Printheads.........................................................................................................................18
7 Fault Correction ...................................................................................................................................19
7.1 Types of Errors.......................................................................................................................................19
7.2 Problem Solution....................................................................................................................................19
7.3 Error Messages and Fault Correction....................................................................................................20
8 Media.....................................................................................................................................................22
8.1 Media Dimensions..................................................................................................................................22
8.2 Device Dimensions ...............................................................................................................................23
8.3 Reex Mark Dimensions ........................................................................................................................24
8.4 Cut-out Mark Dimensions.......................................................................................................................25
9 Licences................................................................................................................................................26
10 Index......................................................................................................................................................27

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1.1 Instructions
Important information and instructions in this documentation are designated as follows:
Danger!
Draws your attention to an exceptionally grave, impending danger to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of quality.
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Notice!
Gives you tips. They make a working sequence easier or draw attention to important working processes.



Environment!
Gives you tips on protecting the environment.
Handling instruction
Reference to section, position, illustration number or document.
Option (accessories, peripheral equipment, special ttings).
Zeit Information in the display.
1.2 Intended Use
The device is manufactured in accordance with the current technological status and the recognized safety rules.
However, danger to the life and limb of the user or third parties and/or damage to the device and other tangible
assets can arise during use.
The device may only be used for its intended purpose and if it is in perfect working order, and it must be used with
regard to safety and dangers as stated in the operating manual.
The device printer is intended exclusively for printing suitable materials that have been approved by the manufac-
turer. Any other use or use going beyond this shall be regarded as improper use. The manufacturer/supplier shall
not be liable for damage resulting from unauthorized use; the user shall bear the risk alone.
Usage for the intended purpose also includes complying with the operating manual, including the manufacturer‘s
maintenance recommendations and specications.
i
Notice!
The complete documentation is included in the scope of delivery on CD ROM, and can also currently be
found in the Internet.
1.3 Safety Instructions
The device is congured for voltages of 100 to 240 V AC. It only has to be plugged into a grounded socket.
Only connect the device to other devices which have a protective low voltage.
Switch off all affected devices (computer, printer, accessories) before connecting or disconnecting.
The device may only be used in a dry environment, do not expose it to moisture (sprays of water, mists, etc.).
Do not use the device in an explosive atmosphere.
Do not use the device close to high-voltage power lines.
If the device is operated with the cover open, ensure that people‘s clothing, hair, jewelry etc. do not come into
contact with the exposed rotating parts.
The device or parts of it, especially the printheads can become hot while printing. Do not touch during operation,
and allow to cool down before changing material and before disassembly.
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1 Introduction

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Risk of crushing when closing the cover. Touch the cover at the outside only. Do not reach into the swivel range of
the cover.
Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or service technicians.
Unauthorized interference with electronic modules or their software can cause malfunctions.
Other unauthorized work on or modications to the device can also endanger operational safety.
Always have service work done in a qualied workshop, where the personnel have the technical knowledge and
tools required to do the necessary work.
There are various warning stickers on the device. They draw your attention to dangers.
Warning stickers must therefore not be removed, as then you and other people cannot be aware of dangers and
may be injured.
The maximum sound pressure level LpA is less than 70 dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.4 Environment



Obsolete devices contain valuable recyclable materials that should be sent for recycling.
Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disassembled into its component parts.
Send the parts for recycling.


The electronic circuit board of the device is equipped with a lithium battery.
Take old batteries to collection boxes in shops or public waste disposal centers.
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1 Introduction

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2.1 Device Overview
12
13
6
9
8
5
11
2
1
3
4
7
10
Display
Navigator pad
Peripheral port (covered)
Flap
Cover
Inner margin stop
Outer margin stop
Roll retainer
Upper ribbon supply hub
Upper ribbon take-up hub
Print mechanics
Lower ribbon supply hub
Lower ribbon take-up hub
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Fig. 1 Overview
22
23
20
19
24
21
17
16
15
14
18
Ribbon deection
Printhead retainer with upper printhead
Print roller
Guides
Hold-down (Option)
Guide roller
Allen key
Material sensor
Pivot arm with guide roller (Option)
Printhead locking lever
Knob for guide adjustment
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
Fig. 2 Print mechanics - upper print unit
2 Installation

6
7
22
21
29
27
26
25
24
28
Material sensor
Pivot arm with guide roller (Option)
Knob for guide adjustment
Guides
Print roller
Printhead retainer with lower printhead
Ribbon deection
Printhead locking lever
21.
22.
24.
25.
26.
27.
28.
29.
Fig. 3 Print mechanics - lower print unit
30
31
32
33
34
35
36
37
Power switch
Power connection jack
Slot for PC Card Type II
Slot for CompactFlash memory card
Ethernet 10/100 Base-T
2 USB master ports for keyboard,
scanner or service key
USB high-speed slave port
Serial RS-232 C port
30.
31.
32.
33.
34.
35.
36.
37.
Fig. 4 Connections
2 Installation

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2 Installation
2.2 Unpacking and Setting-up the Printer
Lift the transfer printer out of the box via the straps.
Check transfer printer for damage which may have occurred during transport.
Set up printer on a level surface.
Remove foam transportation safeguards near the printhead.
Check delivery for completeness.
Contents of delivery:
Transfer printer
Power cable
Documentation
Documentation on CD-ROM
i
Notice!
Please keep the original packaging in case the printer must be returned.
!
Attention!
The device and printing materials will be damaged by moisture and wetness.
Set up transfer printers only in dry locations protected from splash water.
2.3 Connecting the Device
The standard available interfaces and connectors are shown in gure 4.
2.3.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit. The device can be operated with a supply voltage of
230 V~/50 Hz or 115 V~/60 Hz without adjustment.
Check that the device is switched off.
Plug the power cable into the power connection socket (31).
Plug the power cable into a grounded socket.
2.3.2 Connecting to a Computer or Computer Network
!
Attention!
Inadequate or no grounding can cause malfunctions during operations.
Ensure that all computers and cables connected to the transfer printer are grounded.
Connect the transfer printer to a computer or network by a suitable cable.
For details of the conguration of the individual interfaces  Conguration Manual.
2.4 Switching on the Device
When all connections have been made:
Switch the printer on at the power switch (30).
The printer performs a system test, and then shows the system status ready in the display.
If an error occurs during the system test, the symbol and type of error are displayed.
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1.
2.
3.
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3.1 Structure of the Control Panel
The user can control the operation of the printer with the control panel, for example:
Issuing, interrupting, continuing and canceling print jobs,
Setting printing parameters, e.g. heat level of the printhead, print speed, interface conguration, language and
time of day ( Conguration Manual),
Start the test functions ( Conguration Manual),
Control stand-alone operation with a memory module ( Conguration Manual),
Update the rmware ( Conguration Manual).
Many functions and settings can also be controlled by software applications or by direct programming with a
computer using the printer’s own commands. Programming Manual for details.
Settings made on the control panel make the basic settings of the transfer printer.
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Notice!
It is advantageous, whenever possible, to make adaptations to various print jobs in the software.
1
2
Ready
6
The control panel consists of a graphic display (1) and the navigator pad (2) with ve
integrated keys.
The graphic display indicates the current status of the printer and the print job,
indicates faults and shows the printer settings in the menu.
Fig. 5 Control Panel
3.2 Symbol Displays
The symbols shown in the following table may appear in the status line of the display, depending on the printer
conguration. They enable the current printer status to be seen quickly. For the conguration of the status line the
Conguration Manual.
Symbol Description Symbol Description Symbol Description
Clock Ethernet link status User memory in the clock
circuit
Date sheet Temperature of the
printhead
Used memory
Date/time digital PPP funds Input buffer
Ribbon supply Debug window for abc
programs
Access to memory card
Wi-Fi signal strength Control of the lower
display line is handed
over to an abc
program
Printer is receiving data
Table 1 Symbol displays
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3 Control Panel

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3 Control Panel
3.3 Printer States
State Display Description
Ready Ready
and congured symbol displays,
such as time and date
The printer is in the ready state and can receive
data.
Printing label Printing label
and the number of the printed
label in the print job.
The printer is currently processing an active print
job.
Data can be transmitted for a new print job.
The new print job will start when the previous one
has nished.
Pause Pause
and the symbol
The printing process has been interrupted by the
operator.
Correctable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that can be rectied by the
operator without interrupting the print job.
The print job can be continued after the error has
been rectied.
Irrecoverable error
and the type of error
and the number of labels still to
be printed.
An error has occurred that cannot be rectied
without interrupting the print job.
Critical error
and the type of error
An error occurs during the system test.
Switch the printer off and then on again at the
power switch or
Press cancel key.
Call Service if the fault occurs persistently.

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Power Save Mode
and the key lighting is switched
off
If the printer is not used for a lengthy period, it
automatically switches to power save mode.
To exit power save mode: Press any key on the
navigator pad.

Table 2 Printer states

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3 Control Panel
3.4 Key Functions
The key functions depend on the current printer state:
Active functions: Labels and symbols on the navigator pad keys light up.
Active functions light up white in print mode (e. g. menu or feed).
Active functions light up orange in the ofine menu (arrows, key 8 ).
Key Display State Function
menu lights Ready Ready To the ofine menu
feed lights Ready Ready Feeds a blank label
pause lights Printing label Printing label in cut mode only
Interrupt print job,
printer goes into "Pause" state
Pause Pause in cut mode only
Continue the print job,
printer goes into "Printing label" state
ashes Correctable error Continue the print job after rectifying the error,
printer goes into "Printing label" state
i
Notice : The labels, which are printed by the
lower printer but not yet printed by the upper
printhead when the error occurs, cannot be
repeated by the printer. So the amount of the
printed label will be reduced within the print job.
cancel lights Printing label Printing label Short press gcancels the current print job
Longer press gcancels the current print job
and deletes all print jobs
Pause Pause
Correctable error
ashes Irrecoverable error
8lights Error Call Help - Concise information for rectifying the
fault will be displayed
Table 3 Key functions in the print mode
Key Menu Parameter setting
Parameter choice Numeric value
Return from a submenu - Increase of the number at the
cursor position
Jump into a submenu - Decrease of the number at the
cursor position
Menu option to the left Sheets to the left Cursor shift to the left
Menu option to the right Sheets to the right Cursor shift to the right
8Start of a selected menu option
Pressing 2 s: Leaving the ofine menu
Conrmation of the selected value
Pressing 2 s: Abort without changing the value
Table 4 Key functions in the ofine menu
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i
Notice!
For adjustments and simple installation work, use the accompanying Allen key located in the upper section
of the print unit. No other tools are required for the work described here.
4.1 Loading Media from Roll
4.1.1 Positioning the Media Roll on the Roll Retainer
2
4
1
5
3
6
6
3
5
Fig. 6 Loading media from roll Fig. 7 Margin stop (4) unxed (left) and xed (right)
Open cover.
Turn ring (6) counterclockwise, so that the arrow (5) points to the symbol , and thus release the margin stop
(4).
Remove the margin stop (4) from the roll retainer (3).
Load label roll (2) on the roll retainer (3).
Re-mount the margin stop (4) onto the roll retainer (3). Push the margin stop (4) until both margin stops (1,4)
touch the label roll (2) and a clear resistance is encountered.
Turn ring (6) clockwise, so that the arrow (5) points to the symbol , and thus x the margin stop (4) on the roll
retainer.
1.
2.
3.
4.
5.
6.
4 Loading Material

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13
4 Loading Material
4.1.2 Inserting a Media Strip into the Print Mechanics
1
Fig. 8 Material feed path
Unroll a longer material strip of approx. 50 cm. Guide the media strip to the print mechanics as shown in gure 8.
If the media is coming from above (gure 8 right side) guide it around the pivot arm (1).
Turn lever (2) counterclockwise and levers (7,8) clockwise to lift both printheads and the hold-down (9).
Move guides (5,6) apart with the knob (4) until the media can pass between them.
Guide media strip through the print mechanics as shown in gure 9 to the upper print roller (3) and place the strip
between the guides (5,6).
Move guides against the edges of the material by turning the knob (4).
Fix the media by closing the upper printhead.
Turn the media roll against the feed direction to tighten the media.
Close the lower printhead.
Close the hold-down.
8
6
5
7
4
3
2
9
Fig. 9 Inserting a media strip into the print mechanics
1.
2.
3.
4.
5.
6.
7.
8.
9.

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4.1.3 Setting the Material Sensor
1 32 4
Fig. 10 Setting the material sensor
The material sensor (2) can be shifted perpendicular to the direction of media ow for adaptation to the media. The
sensor unit is marked with indentation (4) on the label sensor retainer.
Slightly loosen the screw (3) with Allen key (1).
Position sensor by moving it in such a way that the sensor can detect a reex or cut-out mark.
Tighten the screw (3).
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4 Loading Material

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4 Loading Material
4.2 Loading Transfer Ribbon
i
Notice!
With direct thermal printing, do not load a transfer ribbon; if one has already been loaded, remove it.
6
1
2
3
4
5
7
8
9
Fig. 11 Load transfer ribbon Fig. 12 Transfer ribbon feed path
Clean printheads before loading the transfer ribbon (6.3 on page 18).
Turn lever (6) counterclockwise to lift the upper printhead.
Slide transfer ribbon roll (1) onto the ribbon supply hub (3) so that the color coating of the ribbon faces downward
when being unwound.
Position the ribbon roll (1) in such a way that both ends of the roll show identical scale values.
Hold transfer ribbon roll (1) rmly and turn knob (3) on ribbon supply hub counterclockwise until the transfer ribbon
roll is secured.
i
Notice!
To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm.
Slide suitable transfer ribbon core (4) onto the transfer ribbon take-up hub (5). Position and secure it in the same
way like the supply roll.
Guide transfer ribbon through the print unit as shown in Fig. 12.
Secure starting end of transfer ribbon to middle of the transfer ribbon core (4) with adhesive tape. When using
cores which are wider than the transfer ribbon use the scale (7) at the printhead retainer to adjust the path of the
ribbon. Ensure counterclockwise rotation direction of the transfer ribbon take-up hub.
Turn transfer ribbon take-up hub (5) counterclockwise to smooth out the feed path of the transfer ribbon.
Turn lever (6) clockwise to lock the printhead.
Open the ap (9) and load transfer ribbon to the lower print unit (8) in a similar way. All previous statements of
direction apply contrariwise excepting the turning of the knobs.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

16 16
4.3 Setting the Feed Path of the Transfer Ribbon
Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon deection can be adjusted so as to prevent
wrinkles.
i
Notice!
The adjustment is best carried out during printing.
1
2
2
1
Fig. 13 Setting the upper ribbon feed path Fig. 14 Setting the lower ribbon feed path
Read current setting on the scale (1) and record if necessary.
Turn screw (2) with Allen key and observe the behavior of the ribbon.
In the + direction, the inner edge of the ribbon is tightened, and the outer edge is tightened in the - direction.
4.4 Setting the Head Locking Systems
2
4
1
1
2
3
Fig. 15 Setting the upper head locking system Fig. 16 Setting the lower head locking system
The printheads are pushed on via two plungers (1). In the basic setting the plungers are set in the middle of the
printhead retainer. This setting can be used for the most applications.
If the print density decreases in the outer areas when using very large media, the plungers can be displaced :
Turn lever (3) clockwise and the lever (4) counterclockwise to lock the printheads.
Loosen threaded pins (2) at the plungers (1) with Allen key.
Displace plungers symmetrically as necessary maximal to the scale value 70.
Tighten the threaded pins (2).
1.
2.
1.
2.
3.
4.
4 Loading Material

16
17
5 Printing Operation
5.1 Printhead Protection
!
Attention!
Printhead damage caused by improper handling!
Do not touch the heating elements of the printheads with the ngers or sharp objects.
Ensure that the material is clean.
Ensure that the material surfaces are smooth. Rough material act like emery paper and reduce the
service life of the printhead.
Print with the lowest possible printhead temperature.
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5.2 Directions for Double-Sided Printing
The printer is ready for operation when all connections have been made and labels and, if applicable, the transfer
ribbon have been loaded.
5.2.1 Designing the Print Image
Dene the double material width as label width.
Place the information for one print side at x-coordinates between 0 and the material width.
Place the information for the other side at x-coordinates between the single and the double material width.
i
Notice!
The assignment of the two print images to the upper or lower printhead is depending on the parameters for
rotating (command O R) or mirroring (command O M) the print image.
Programming Manual.
5.2.2 Identical Images on Both Sides
Dene the single material width as label width.
Place the information.
Activate in the printer driver menu General > Print Settings > Advanced Setup > Options the setting "top side
same as bottom".
or
For direct programming use the command O B Programming Manual.
5.2.3 Backfeed
i
Notice!
Feeding back the material to the lower printhead in the cut mode or between print jobs is not allowed.
To avoid the backfeed :
Activate in the printer driver menu General > Print Settings > Advanced Setup > Options the settings "ignore
label position" and "Force optimized printing".
or
For direct programming use the command O F Programming Manual.
5.2.4 Synchronization in Cut Mode
To guarantee the correct length of the rst label a cut prior print job is required :
Activate in the printer driver menu General > Print Settings > Advanced Setup the setting "cut before labels".
or
For direct programming use the command C s Programming Manual.
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18 18
6 Cleaning
6.1 Cleaning Information
Danger!
Risk of death via electric shock!
Disconnect the printer from the power supply before performing any maintenance work.
The transfer printer requires very little maintenance.
It is important to clean the thermal printheads regularly. This guarantees a consistently good printed image and plays
a major part in preventing premature wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.
!
Attention!
The printer can be damaged by aggressive cleansers.
Do not use abrasive cleaners or solvents for cleaning the external surfaces or modules.
Remove dust and paper uff from the print area with a soft brush or vacuum cleaner.
The cover of the printer can be cleaned with a standard cleanser.
6.2 Cleaning the Print Rollers
Accumulations of dirt on the print rollers may impair the media transport and the print quality.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Remove deposits with roller cleaner and a soft cloth.
If the roller appears damaged, replace it Service Manual.
6.3 Cleaning the Printheads
Cleaning intervals: direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printheads during printing and adversely affect printing, e.g. differences in
contrast or vertical stripes.
!
Attention!
Printheads can be damaged!
Do not use sharp or hard objects to clean the printheads.
Do not touch protective glass layer of the printheads.
!
Attention!
Risk of injury from the hot printhead lines.
Ensure that the printheads have cooled down before starting cleaning.
Lift the printheads.
Remove media and transfer ribbon from the printer.
Clean printhead surfaces with special cleaning pen or a cotton swab dipped in pure alcohol.
Allow printheads to dry for 2–3 minutes before commissioning the printer.
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18
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7.1 Types of Errors
The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three
possible error states according to the type of error.
State Display Key Remark
Correctable error pause ashes
cancel lights
3.4 on page 11
Irrecoverable error cancel ashes
Critical fault -
Table 5 Error states
!
Attention!
State "Correctable error" :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error
occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the
print job.
If necessary print more labels in a new job.
If the print job contains counters, after pressing the pause key the print job would be resumed with
erroneous counter values.
Quit the print job with the cancel key.
Start a new print job with adapted counter values.
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7.2 Problem Solution
Problem Cause Remedy
Transfer ribbon creases Transfer ribbon deection not adjusted Adjust the transfer ribbon deection.
4.3 on page 16
Transfer ribbon too wide Use a transfer ribbon slightly wider than
the width of label.
Print image has smears or
voids Printhead is dirty Clean the printhead 6.3 on page 18
Temperature too high Decrease temperature via software.
Unsuitable combination of labels and
transfer ribbon Use different type of ribbon.
Printer does not stop after
transfer ribbon runs out Thermal printing is chosen in the software Change to thermal transfer printing.
Printer prints a sequence
of characters instead of the
label format
Printer is in ASCII dump mode Cancel the ASCII dump mode.
Printer transports label
media, but transfer ribbon
does not move
Transfer ribbon incorrectly inserted. Check and, if necessary, correct the
transfer ribbon web and the orientation
of the label side.
Unsuitable combination of labels and
transfer ribbon Use different type of ribbon.
Vertical white lines in the
print image Printhead is dirty Clean the printhead 6.3 on page 18
Printhead is defective (failure of heat
elements) Change the printhead. Service Manual.
Print image is irregular, one
side is lighter Printhead is dirty Clean the printhead 6.3 on page 18
Table 6 Problem solution
7 Fault Correction

20 20
7.3 Error Messages and Fault Correction
Error message Cause Remedy
ADC malfunction Hardware error Switch the printer off and then on.
If error recurs call service.
Barcode error Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode Correct the barcode content.
Barcode too big The barcode is too big for the allocated
area of the label Reduce the size of the barcode or move it.
Battery low Battery of the PC card is at Replace battery in the PC card.
Buffer overow The input buffer memory is full and the
computer is still transmitting data. Use data transmission via protocol (preferably RTS/CTS).
Card full No more data can be stored on the memory
card Replace card.
Cutter blocked Cutter cannot return into its home position
and stays in an undened position
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
No cutter function Switch the printer off and then on.
If error recurs call service.
Cutter jammed The cutter is unable to cut the labels but is
able to return into its home position Press the cancel key. Change material.
Device not conn. Programming addresses a non-existent
device Either connect this device or correct the programming.
File not found Requested le is not on the card Check the contents of the card.
Font not found Error with the selected download font Cancel current print job, change font.
FPGA malfunction Hardware error Switch the printer off and then on.
If error recurs call service.
Head error Hardware error Switch the printer off and then on.
If error recurs replace printhead.
Head open Printhead not locked Lock printhead.
Head too hot Printhead is overheated After pausing the print job will be continued
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
Invalid setup Error in the conguration memory Re-congure printer.
If error recurs call service.
Memory overow Current print job contains too much infor-
mation, e.g. selected font, large graphics Cancel current print job. Reduce amount of data to be printed.
Name exists Duplicate usage of eld name in the direct
programming Correct programming
No DHCP server The printer is congured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
Switch off DHCP in the conguration, and
assign a xed IP address.
Please contact your network administrator.
No label found The label format as set in the software does
not correspond with the real label format Cancel current print job. Change the label format set in the software.
Restart print job.
Printer is loaded with continuous paper, but
the software is set on labels Cancel current print job. Change the label format set in the software.
Restart the print job.
No label size The format size is not dened in the
programming. Check programming.
No Link No network link Check network cable and connector.
Please contact your network administrator.
No record found Refers to the optional memory card;
database access error Check programming and card contents.
7 Fault Correction