Brivo ACS6000 User manual

Panel Networking Guide
Introduction
I
Legal Disclaimers ............................................................................ 2
Document Objectives ..................................................................... 4
Terminology..................................................................................... 4
Registration...................................................................................... 5
Additional Resources...................................................................... 5
Understanding the Network Environment .................................. 6
Network Requirements.................................................................. 6
Bandwidth Usage............................................................................ 6
Firewall Considerations.................................................................. 7
-E Control Panels and Proxy Servers ............................................ 7
ACS6000, ACS300,
ACS5000, and IPDC
II
Accessing the Administrative Interface........................................ 8
Main Tab ........................................................................................ 12
Networking Tab............................................................................. 13
System Tab .................................................................................... 22
Hardware Tab................................................................................ 27
Application Tab ............................................................................. 33
Cellular Module Tab...................................................................... 35
Troubleshooting (ACS6000, ACS300, ACS5000, & IPDC)........... 36
ACS100
III
Accessing the Administrative Interface...................................... 38
Main Tab ........................................................................................ 40
Networking Tab............................................................................. 41
System Tab .................................................................................... 48
Hardware Tab................................................................................ 52
Application Tab ............................................................................. 57
Troubleshooting (ACS100) ........................................................... 59

2
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Legal Disclaimers
Federal Communications Commission (FCC) Compliance
You are cautioned that changes or modications not expressly approved by the part responsible for compliance
could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation or when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment to a circuit other than the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. These devices may not cause harmful interference and
2. These devices must accept any interference received, including interference that may cause undesired
operation of the device.
FCC RF Radiation Exposure Statement (ACS6000 and ACS300 only)
1. The transmitter must not be co-located or operate in conjunction with any other antenna or transmitter.
2. This equipment complies with the FCC RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.
Underwriter Laboratories (UL) Compliance
Brivo controllers comply with the UL 294 Standard for access control units with the following restrictions:
• All models: The Ethernet port is for supplemental use only. The unit will continue to operate standalone if
the network connection is interrupted.
• All models: The monitoring software is not UL evaluated.
• ACS6000/ACS300: Wi-Fi connection is supplemental and was not evaluated by UL.
• ACS300: Bluetooth capability was not veried by UL.
Canada-Underwriters Laboratories (C-UL) Compliance
For C-UL Listed applications, the unit shall be installed in accordance with Part 1 of the Canadian Electrical Code.
Parts and Service
All Brivo controllers contain no user serviceable parts. The lithium battery is not serviceable and is to be replaced by
qualied service technicians only.

3
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Documentation Disclaimer and Restrictions
Information in this document is subject to change without notice and does not represent a commitment on the part
of Brivo Systems LLC. For the most up-to-date information, visit https://partner.brivo.com/welcome and click Sign In
to gain access to the Partner Portal.
This document and the data herein shall not be duplicated, used or disclosed to others for procurement or
manufacturing, except as authorized with the written permission of Brivo Systems LLC. The information contained
within this document or within the product itself is considered the exclusive property of Brivo Systems LLC. All
information in this document or within the hardware and software product themselves is protected by the copyright
and/or other intellectual property laws of the United States.
Product Support
All support for this product is provided by the third-party dealer. Please contact the dealer who installed the
product with questions and support requests.
© 2020 Brivo Systems LLC. All rights reserved.
Brivo®is a trademark of Brivo Systems LLC. Brivo Systems LLC., 7700 Old Georgetown Road, Suite 300, Bethesda,
MD 20814

4
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Document Objectives
This Panel Networking Guide provides all the information needed to operate a Brivo control panel on a Local Area
Network (LAN) connected to the Internet. The document covers the -E and -A versions of the control panels.
By default, the Brivo control panels automatically congure themselves upon power-up and contacts the Brivo
Onair Cloud Server (-E) or the Brivo Onsite Server (-A) with no intervention from the installer or IT personnel. This
ease of installation is possible because the control panel:
• uses DHCP to congure network parameters
• does NOT require a static or routable IP address
• initiates all communications with the Brivo Onair Cloud Server or Brivo Onsite Server
• for the –E panel, it uses only HTTPS (Port 443 Outbound) to communicate with the Brivo Onair Cloud Server
The Panel Networking Guide’s primary audience is trained access control installation technicians (Installers) and IT
personnel, who should use this Guide in conjunction with the corresponding Installation Manual. This document
may also be used by dealers and their sales professionals to help them conduct pre-sales, and to provide client
support during the network conguration process. It may also be used for in-house training purposes and ongoing
support.
Terminology
Following is a list of terms that are used throughout this document. While some of these terms may have other
meanings, the denitions provided below are the ones intended in this Installation Manual, and certain terminology
may not apply to all models.
• Control chassis. The main chassis for a control panel. The control chassis contains the MAIN BOARD, and for
the ACS5000 and ACS6000, may also contain one expansion board, either a DOOR BOARD or an
INPUT/OUTPUT BOARD (if using a standard chassis) or three expansion boards in any combination of
DOOR BOARDs or INPUT/OUTPUT BOARDs (if using a large chassis).
• Expansion chassis. ACS5000 and ACS6000 only. Additional chassis, containing one or two expansion
boards, either DOOR BOARDs and/or INPUT OUTPUT BOARDs.
• Large expansion chassis. ACS5000 and ACS6000 only. Additional chassis, containing up to four expansion
boards, either DOOR BOARDs and/or INPUT OUTPUT BOARDs.
• Control panel. The complete system of control chassis and possible expansion chassis for an account. A
control panel will have the MAIN BOARD (contained in the control chassis) and (if using an ACS5000 or
ACS6000) a number of additional expansion chassis (standard or large) to hold a maximum of 14 additional
DOOR BOARDs and/or INPUT OUTPUT BOARDs (for a total maximum of 15 boards).
• Access control system (ACS). The complete interaction between a control panel and the Brivo product (Onair
or Onsite Server).
• Brivo Onair®. Brivo’s cloud-based software application which enables the end user to manage their Brivo
Onair account.
• Brivo Onair Cloud Server. The o-site servers, hosted by Brivo, that are used to store an account’s database.
Conguration and maintenance of the control panel is managed through Brivo Onair.
• Brivo Onsite Server. Brivo’s appliance-based application which enables the end user to manage their Brivo
Onsite Server account.

5
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Registration
The control panel is considered “registered” when it is properly installed and congured through the Brivo Onair
Cloud Server (for the -E) or the Brivo Onsite Server (for the -A). Please refer to the Brivo Installation Worksheets and
Brivo Onair Quick Start Guide/Brivo Onsite Server Quick Start Guide available at www.brivo.com.
Additional Resources
The following additional resources are available for the installer as well as the client.
• Installation Manuals
• Installation Worksheets
• https://www.brivo.com
• Technical Support: 1-866-BRIVO-4-U

6
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Understanding the Network Environment
This section describes the basic operation of the control panel in an IP network environment.
Network Requirements
Requirements Comments
Ethernet 10/100 Base T LAN CAT5 Cabling with RJ45 Connectors
Ethernet Hub/Switch set to Auto-Negotiate Most hubs and switches default to auto-negotiate, which
is the preferred setting
LAN Connected to Internet Minimal bandwidth; Cable/DSL compatible
Allow Outbound HTTPS Allow Port 443 Outbound on Firewall
DHCP DHCP Recommended
Proxy Server SOCKS5 Proxy login supported
SNMP – Not supported/required SNMP is a security vulnerability
Bandwidth Usage
The Brivo control panel has a virtually unnoticeable eect on your LAN environment. It requires very little
bandwidth and no network management.
The control panel produces the following types of network trac:
For both panel versions, in response to local events (credential authorization, alarms, timers, etc.), it posts HTTPS
messages to the Brivo Onair Cloud Server.
For the -E, it periodically polls the Brivo Onair Cloud Server using HTTPS to query for new data that may be available.
NOTE: The polling period is set by default to a ve-minute interval for the –E panel version.
For the -A, the panel will contact the Brivo Onsite Server each time it encounters a situation where the data is not
in the panel’s current database. Additionally, the Brivo Onsite Server appliance will push new data to the -A panel
when there is a change in conguration.
For both panel versions, it downloads new data sets via HTTPS when available. Data sets consist of credentials,
schedules, conguration parameters, etc. They may be anywhere from a few kilobytes to several tens of kilobytes,
depending on the size of the user population, number of schedules, number of changes to the account, etc.
For the -E, the panel rmware is upgraded automatically when the hardware connects to the Brivo Onair Cloud
Server for the rst time.
For the -A, when the panel rst handshakes with the Brivo Onsite Server appliance, the rmware will automatically
be updated. Additionally, the administrator of the Brivo Onsite Server appliance may manually update the rmware
of all connected panels when the Brivo Onsite Server appliance receives a new upgrade le.

7
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Firewall Considerations
The -E panel operates successfully through any rewall that is congured to allow OUTBOUND HTTPS trac (Port
443). It does not require that any rewall ports be open to INBOUND trac from outside your environment. This is
because of the way that the HTTP(S) protocol operates with rewalls.
Data from the Brivo Onair Cloud Server is downloaded to the control panel by virtue of the fact that rewalls allow
the response to an HTTP(S) “POST” message to return through the rewall, provided the original POST message
originated from within the rewall, as it does in the case of an installed –E panel.
-E Control Panels and Proxy Servers
If there is a proxy server on your network which ordinarily blocks outbound network trac, please see your network
administrator to obtain the required proxy server settings: login ID, password, port number, and IP address of
the proxy server. The -E control panel requires this information to authenticate itself to the proxy server and gain
access to the Internet.
Using a proxy server may also require that the -E control panel be congured to use a static IP address so that the
proxy server can correctly identify the control panel as a “special case” and allow it to communicate to the Internet.

8
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
ACS6000, ACS300, ACS5000, & IPDC
This chapter is devoted to the ACS6000, ACS300, ACS5000, and IPDC control panels. For information on the ACS100
control panel, refer to the following chapter.
Accessing the Local Administrative Interface
This section describes how to connect to the Brivo control panel local Administrative Interface (often described
throughout this document as the WebCLI).
NOTE: In most cases, the Brivo control panel will self-congure its network settings without any input from the
installer. You will only need to use access the Administrative Interface if you need to congure your network settings
manually or for troubleshooting.
Connect a Laptop to the Admin Port
With your laptop powered down, connect a CAT 5 network cable with RJ45 jacks from the ADMIN port on the Main
Board to the network jack on your laptop, as shown in the gures below.
Figure 1: ACS5000 - Connect laptop to the Admin port
Figure 2: ACS6000 - Connect laptop to the Admin port

9
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Figure 3: ACS300 - Connect laptop to the Admin port
When the Ethernet connection is working properly, you will see a green LED illuminated on the right side of the
socket. If the green light is not illuminated, check both the connection on the control panel and on the Ethernet hub
to which the panel is wired.
Connect the Main Board to a LAN (both -E or- A)
Connect an Ethernet cable from a 10/100 Base T hub to the RJ45 LAN port located on the Main Board, as shown in
the gures, below.
NOTE: Only the Main Board requires an Ethernet connection; any other boards that are slaved o the Main Board
communicate via the CAN bus.
Figure 4: ACS5000 - Connect Main Board to LAN

10
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Figure 5: ACS6000 - Connect Main Board to LAN
Figure 6: ACS300 - Connect Main Board to LAN
When the Ethernet connection is working properly, you will see a green LED illuminated on the right side of the
socket. If the green light is not illuminated, check the connection on the control panel as well as the connection on
the Ethernet hub to which the panel is wired.
Power on the Laptop
Now that you have connected a cable from the laptop to the Main Board, power on your laptop.
During the power-on sequence, your laptop will obtain local network settings from the Main Board, provided your
laptop’s network conguration is set to “Automatically Obtain IP Address.” This is the most common setting for
computers running Microsoft Windows.
If your laptop is not congured to obtain network settings automatically, use the Help utilities on your laptop to
determine how to change the settings for your operating system.

11
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Log in to the Administrative Interface
After your computer has nished booting up:
1. Open your web browser.
2. In the address bar, enter: http://192.168.207.1 A pop-up login screen similar to the one shown in the gure
below will display.
Figure 7: Login Screen
3. Enter cli as the default user name and new5cli as the default password. You are now ready to begin
conguring your Brivo control panel.

12
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Main Tab
Info
The Info screen of the Main tab displays the control panel Administrative Interface.
NOTE: If you were NOT able to reach this page for any reason, see the Troubleshooting section at the end of this
document.
NOTE: For ease of presentation, the screenshots below display ACS6000 or ACS300 as the model type. When you
log in, the model that displays will match your device type.
Figure 8: Info page of the Administrative Interface
4. For IPDC only - To upgrade the IPDC controller from a one-door controller to a two-door controller, click on
the Upgrade link under the Main tab. To complete the upgrade process, contact Brivo Technical Support
and follow their provided instructions.
Figure 9: Upgrade page of the Main Administrative Interface

13
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Networking Tab
Status
The Network Status page is useful for diagnosing various network conditions. To access this page:
1. Click Networking to access the Networking menu bar.
2. Click Status to access the Network Status page. Explanations of the various status elds are provided in the
text on the right side of the page.
Figure 10: Network Status

14
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
IP Conguration
The Brivo control panel is shipped with DHCP enabled. This means that on most networks, the control panel will
automatically acquire all the information it needs to communicate with Brivo. However, some networks may require
custom settings, either by design or by policy. This section explains how to change network settings if you need to
do so.
If you are uncertain whether the network requires manual conguration of networks settings, contact the network
administrator at the site.
Deactivating DHCP
Before you can set network parameters manually, you must rst deactivate DHCP.
1. Select the Networking tab. The Networking menu bar displays.
2. Select IP Conguration. The IP Address Conguration page displays.
3. Click Deactivate DHCP.
Figure 11: Deactivate DHCP

15
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Entering Networking Parameters
Once DHCP is deactivated, you can enter IP conguration information on the IP Address Conguration page.
1. IP Address, Netmask, Gateway, and Primary DNS are required elds on this page.
2. Secondary DNS and Tertiary DNS are optional.
3. After entering the data, click Set Static Params.
Figure 12: IP Address Conguration
NOTE: Incorrect parameters may prevent the control panel from communicating with the Brivo Onair Cloud Server.
Please conrm all settings with the LAN network administrator rst.
WARNING: LAN Port IP Address
The Admin port uses the IP address range 192.168.207.NNN; do NOT use this range on the LAN port. If you must
use this IP range, rst change the address of the ADMIN port to something other than 192.168.207.NNN. Do this
BEFORE you connect the panel to the host network.

16
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Advanced Settings
When conguring a network Link Speed, the Brivo control panel defaults to Auto when establishing a link speed
between the panel and the network.
1. Click Networking to access the Networking menu bar.
2. Click Advanced Settings to access the Advanced Settings page.
Figure 13: Advanced Settings
Static Routes
Establishing static routes is rarely required and should be performed only with the advice of the network
administrator for the site where the control panel is being installed.
Figure 14: Static Routes Conguration

17
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Proxy Server
If your network uses a proxy server to control access to the internet, you will need to manually congure the proxy
server settings. Before changing these settings, rst work with the network administrator to determine valid values.
1. Click Networking to access the Networking menu bar.
2. Click Proxy Server to access the SOCKS5 Proxy Server page.
Figure 15: Proxy Server Conguration

18
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Tools (Networking)
Diagnosing connectivity problems through use of the Network Tools page allows you to reinitialize the Brivo control
panel networking setup or enter commands for diagnosing network connectivity problems. To access this page:
1. Click Networking to access the Networking menu bar.
2. Click Tools to access the Network Tools page.
3. If you want to reinitialize the Brivo control panel networking, click Restart Network.
4. To diagnose network connectivity problems, enter a valid Command and Target, then click Go. The system
performs the specied command and displays the output. Descriptions of the valid commands are provided
in the text on the right side of the page.
Figure 16: Network Tools

19
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Troubleshooting
Troubleshooting network problems (for both -E or -A panel types) through the Administrative Interface uses a
Network Troubleshooting assistant to determine if the Brivo control panel is connected to the local network and
ultimately to the Brivo Onair Cloud Server or Brivo Onsite Server. To access this tool:
1. Click Networking to access the Networking menu bar.
2. Click Troubleshooting to access the Network Troubleshooting Assistant.
3. If any one of the connectivity tests fails, a message displays describing the failure and oering suggestions
for resolving it. Descriptions of the tests performed are provided in the text on the right side of the page.
Figure 17: Network Troubleshooting Assistant
ADMIN Settings
The ADMIN port uses a small subnet to interface directly with laptops to provide access to the setup and diagnostic
functions of the control panel. This subnet by default is 192.168.207.1 through 24. If this conicts with the host
network, the internal net used by the control panel can be moved to a dierent range.
WARNING: The control panel will reset itself after making this change. In order to successfully reconnect your
laptop, you will also need to reboot your laptop.
1. Click Networking to access the Networking menu bar.
2. Click ADMIN Settings to access the settings page.
3. To enable or disable DHCP and/or change the IP address range, make the necessary changes and click Save.
Details on this functionality is found on the right side of the page.
Figure 18: ADMIN Settings

20
© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
WiFi (ACS6000 and ACS300 only)
NOTE: For the ACS6000, to allow Wi-Fi functionality, Switch 7-8 MUST be in the Enabled position on the ACS6000
control panel. Please refer to the ACS6000 (A/E) Installation Manual (available at www.brivo.com) for instructions on
conguration of the Wi-Fi hardware.
NOTE: For the ACS300, to allow Wi-Fi functionality, Switch 2-4 MUST be in the Enabled position on the ACS300
control panel. Please refer to the ACS300 Installation Manual (available at www.brivo.com) for instructions on
conguration of the Wi-Fi hardware.
The ACS6000 and ACS300 have an internal Wi-Fi interface for communicating with either the Brivo Onair Cloud
Server or Brivo Onsite Server depending upon the panel type. Wi-Fi works in parallel with, or in replacement of,
Ethernet functionality on the ACS6000 and ACS300 control panels. Wi-Fi can also function as a failover for Ethernet.
If both Wi-Fi and Ethernet are enabled, the ACS6000 and ACS300 control panels will default to using the Ethernet
connection.
The Administrative Interface includes a tab for conguring Wi-Fi network settings. To access this tool:
1. Click Networking to access the Networking menu bar.
2. Click WiFi to access the Wi-Fi settings page.
3. To congure WiFi, check the Enable WiFi checkbox.
4. Enter the SSID name of the wireless network to which the control panel will be connected.
5. Optionally, click the Scan Network button to scan for all available SSIDs which will provide a pop-up window
with the available wireless networks. Click the SSID to which the control panel will be connected. You are
returned to the WiFi page.
6. Optionally, enter the BSSID for the wireless network.
7. Enter the WPA Passphrase (Hide Passphrase is enabled by default).
8. Select DHCP or Static IP address. Please refer to the corresponding sections of this guide for instructions on
conguration. If using Static IP selection, enter IP address, Netmask, Gateway, and DNS information.
9. Click Save.
Figure 19: WiFi