Brother DCP-J552DW Operating and maintenance manual

Basic User’s Guide
DCP-J552DW
DCP-J752DW
Version 0
ARL/ASA/NZ

If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: DCP-J552DW and DCP-J752DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2013 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Copy, Scan, PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Copy, printing
reports and performing routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing and other operations that can be performed
by connecting your Brother machine to a computer.
You can also find useful information about using the
Brother ControlCenter utility, using your machine in
a network environment, and frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 1

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8) .............................................................2
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®)................................................................ 5
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2.7"(67.5 mm) Touchscreen LCD ....................................................................8
Basic Operations ...........................................................................................10
Changing the keyboard setting......................................................................10
Shortcut Settings .................................................................................................11
Adding Copy Shortcuts ..................................................................................11
Adding Scan Shortcuts ..................................................................................11
Adding Web Connect Shortcuts ....................................................................12
Changing Shortcuts .......................................................................................13
Editing Shortcut Names................................................................................. 14
Deleting Shortcuts .........................................................................................14
Recalling Shortcuts........................................................................................14
Volume Settings................................................................................................... 15
Beep Volume .................................................................................................15
Touchscreen LCD ................................................................................................15
Setting the backlight brightness..................................................................... 15
2 Loading paper 16
Loading paper and other print media...................................................................16
Loading envelopes ........................................................................................19
Loading photo paper......................................................................................21
Unprintable area ............................................................................................ 23
Paper settings......................................................................................................24
Paper Type ....................................................................................................24
Paper Size .....................................................................................................24
Acceptable paper and other print media..............................................................24
Recommended print media ...........................................................................25
Handling and using print media .....................................................................25
Choosing the right print media.......................................................................26

iii
3 Loading documents 28
How to load documents .......................................................................................28
Using the ADF (DCP-J752DW) ..................................................................... 28
Using the scanner glass ................................................................................ 29
Unscannable area .........................................................................................30
4 Making copies 31
How to copy ......................................................................................................... 31
Stop copying .................................................................................................. 31
Copy options........................................................................................................ 32
Paper Type ....................................................................................................32
Paper Size .....................................................................................................32
5 Printing photos from a memory card or USB Flash drive 33
PhotoCapture Center™ operations (PHOTO mode) ........................................... 33
Using a memory card or USB Flash drive ..................................................... 33
Getting started ..................................................................................................... 34
Print Images.........................................................................................................36
View Photos................................................................................................... 36
PhotoCapture Center™ print settings.................................................................. 37
How to scan to a memory card or USB Flash drive............................................. 37
6 How to print from a computer 39
Printing a document............................................................................................. 39
7 How to scan to a computer 40
Before scanning................................................................................................... 40
Scanning a document as a PDF file using ControlCenter4 (Windows®) ............. 41
How to change the machine’s SCAN mode settings for PDF scanning ..............44
How to scan a document as a PDF file using the Touchscreen .................... 46
A Routine maintenance 47
Replacing the ink cartridges ................................................................................47
Cleaning and checking the machine....................................................................50
Cleaning the scanner glass ........................................................................... 50
Cleaning the print head .................................................................................51
Checking the print quality .............................................................................. 51
Checking the print alignment ......................................................................... 52
Setting the date and time..................................................................................... 53

iv
B Troubleshooting 54
Identifying your problem ......................................................................................54
Error and maintenance messages.......................................................................55
Error animations display ................................................................................63
Document jam (DCP-J752DW) .....................................................................63
Printer jam or paper jam ................................................................................64
If you are having difficulty with your machine ......................................................70
Machine Information ............................................................................................ 77
Checking the serial number...........................................................................77
Checking the firmware version ......................................................................77
Reset functions..............................................................................................77
How to reset the machine..............................................................................77
C Settings and features tables 78
Using the Settings tables ..................................................................................... 78
Settings tables .....................................................................................................79
Features tables ....................................................................................................85
Entering Text .......................................................................................................99
Inserting spaces ...........................................................................................99
Making corrections ........................................................................................99
D Specifications 100
General ..............................................................................................................100
Print media.........................................................................................................102
Copy ..................................................................................................................103
PhotoCapture Center™ .....................................................................................104
PictBridge (DCP-J752DW) ................................................................................105
Scanner .............................................................................................................106
Printer ................................................................................................................107
Interfaces ...........................................................................................................108
Network..............................................................................................................109
Computer requirements .....................................................................................110
Consumable items .............................................................................................111
EIndex 112

v
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Setting Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP models)
Touchscreen LCD
2 Security features
(MFC models)
TX Lock (MFC-J650DW)
Memory Security (MFC-J870DW)
3 Sending a fax (MFC models)
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
(MFC models)
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
(MFC models)
Additional dialling operations
Additional ways to store numbers
6Printingreports
Fax reports (MFC models)
Reports
7 Making copies
Copy options
8 Printing photos from a
memory card or USB Flash
drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive
9 Printing photos from a
camera (DCP-J752DW,
MFC-J650DW and
MFC-J870DW)
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

vi

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies the
buttons on your computer
screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
Accessing Brother
Utilities (Windows®8) 1
If you are using a PC or tablet running
Windows®8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
aTap or click Brother Utilities either on
the Start screen or the desktop.
bSelect your machine.
cChoose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Copy,
PhotoCapture Center™, Printer, Scanner,
and Network features. When you are ready to
learn detailed information about these
operations, you can read the Advanced
User’s Guide and Software and Network
User’s Guide in HTML format that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows®)1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
DCP-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows®8/Windows Server®2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:

General information
3
1
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows®8 and Windows Server®2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cSelect your model and language if
needed.
dClick User’s Guides. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides (DCP-J752DW)
(Windows®)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.

Chapter 1
4
Presto! PageManager User’s Guide
(DCP-J752DW)
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup
instructions 1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
How to access Guides
for Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.

General information
5
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
(DCP-J752DW)
To download and install Presto!
PageManager, click
Presto! PageManager.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
The DCP-J552DW and DCP-J752DW have the same 2.7"(67.5 mm) Touchscreen
LCD and Touchpanel. 1
NOTE
Most of the illustrations in this User’s Guide show the DCP-J752DW.
1 2.7"(67.5 mm) Touchscreen LCD (Liquid
Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the control panel angle to read
the Touchscreen more easily.
Hold the edge of the control panel to avoid
accidentally pressing any of the Touchscreen
options.
1

General information
7
1
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
Cancel
Press to cancel an operation when lit.
3
The WiFi light is on when WLAN Enable is set
to On.
4 PowerOn/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning off.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.
3
24

Chapter 1
8
2.7"(67.5 mm) Touchscreen
LCD 1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
1 Copy
Lets you access the Copy mode.
2 Scan
Lets you access the Scan mode.
3 Web
Lets you connect the Brother machine to an
Internet service.
For more information, see Web Connect
Guide.
4 Photo
Lets you access Photo mode when you press
c, and then press .
5 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
6 Settings
Lets you access the main settings.
For more information, see Settings screen
on page 9.
7 Ink
Lets you see the available ink volume and also
lets you access the Ink menu.
When the ink cartridge is near the end of life or
having a problem, an error icon is displayed on
each affected ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
8 Shortcuts
Lets you set up Shortcuts.
You can save certain settings as a Shortcut so
you can quickly copy, scan and use web
connect services.
1 2 3
4 5
78 6
0Max

General information
9
1
NOTE
• Three Shortcut screens are available. You can
set up to 4 Shortcuts in each Shortcut screen.
A total of 12 Shortcuts are available.
• To display the other Shortcut screens, press
dor c.
9 Warning icon
The warning icon appears when there is
an error or maintenance message; press
Detail to view it, and then press to return
to Ready mode.
For information about error messages, see
Error and maintenance messages on page 55.
Settings screen 1
The Touchscreen LCD shows the machine
status when you press (Settings).
You can check and access all the machine's
settings from the following screen.
1Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, an error icon is displayed on
each affected ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
Press to access the Ink menu.
2 Paper Type
See the selected paper type.
Press to change the Paper Type setting if
needed.
3 All Settings
Press to access the full Settings menu.
4Wi-Fi
Press to set up a wireless network connection.
A four level indicator on the screen shows the
current wireless signal strength if you are using
a wireless connection.
5 Paper Size
See the selected paper size.
Press to change the Paper Size setting if
needed.
9
14
2
3
5

Chapter 1
10
Basic Operations 1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
settings and features tables and the available
options, press dcor abto scroll through
them.
IMPORTANT
DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
The following steps show how to change a
setting in the machine. In this example, the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.
aPress (Settings).
bPress All Settings.
cPress aor bto display
General Setup.
dPress General Setup.
ePress aor bto display Paper Type.
fPress Paper Type.
gPress aor bto display Inkjet Paper.
hPress Inkjet Paper.
NOTE
Press if you want to go back to the
previous level.
iPress .
Changing the keyboard
setting 1
You can choose the type of keyboard for the
Touchscreen.
aPress (Settings).
bPress All Settings.
cPress aor bto display
General Setup.
dPress General Setup.
ePress aor bto display
Keyboard Settings.
fPress Keyboard Settings.
gPress QWERTY or ABC.
hPress .

General information
11
1
Shortcut Settings 1
You can add the copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
recall and apply these settings quickly and
easily. You can add a maximum of 12
Shortcuts.
Adding Copy Shortcuts 1
The following settings can be included in a
Copy Shortcut:
Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced Settings
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress Copy.
dRead the information on the
Touchscreen, and then confirm it by
pressing OK.
ePress aor bto display the available
settings, and then press the setting you
want to change.
fPress aor bto display the available
options for the setting, and then press
the option you want to set.
Repeat steps eand funtil you have
chosen all the settings for this Shortcut.
gWhen you have finished changing
settings, press Save as Shortcut.
hRead and confirm the displayed list of
settings you have chosen, and then
press OK.
iEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 99.)
Press OK.
jPress OK to save your Shortcut.
Adding Scan Shortcuts 1
The following settings can be included in a
scan Shortcut:
to Media
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper (DCP-J752DW)
File Name
Remove Background Colour
to File/to OCR (DCP-J752DW)/
to Image/to E-mail
PC Select
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress Scan.
dPress aor bto display the type of scan
you want to do, and then press it.

Chapter 1
12
eDo one of the following:
If you pressed to Media, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.
If you pressed to File, to OCR 1,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step f.
1DCP-J752DW only
fDo one of the following:
When the machine is connected to a
PC using a USB connection:
Press OK to confirm <USB> is chosen
as the PC Name. Go to step l.
When the machine is connected to a
network:
Press aor bto display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step l.
gPress Options.
hPress aor bto display the available
settings, and then press the setting you
want to change or store.
iPress aor bto display the available
options for the setting, and then press
the new option you want to set.
Repeat steps hand iuntil you have
chosen all the settings for this Shortcut.
When you have finished changing
settings, press OK.
jReview the settings you have chosen:
If you need to make more changes,
return to step g.
If you are satisfied with your
changes, press
Save as Shortcut.
kReview your settings on the
Touchscreen, and then press OK.
lEnter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 99.)
Press OK.
mRead the information on the
Touchscreen, and then press OK to save
your Shortcut.
Adding Web Connect
Shortcuts 1
The settings for the following services can be
included in a Web Connect Shortcut:
SkyDrive®
Box
Google Drive™
Evernote®
Dropbox
Facebook
Picasa Web Albums™
Flickr®
NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)
aPress (Shortcuts).
bPress where you have not added a
Shortcut.
cPress Web.