Brother MFC-J4410DW Operating and maintenance manual

Basic User’s Guide
MFC-J4410DW
MFC-J4610DW
Version B
UK/IRE/GEN

If you need to call Customer Service
Complete the following information for future reference:
Model Number: MFC-J4410DW and MFC-J4610DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.

i
User's Guides and where do I find them?
1This may differ depending on your country.
2Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Read the Safety Instructions
before you set up your machine. See this Guide for
trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center™ operations and how to replace
consumables. See troubleshooting tips.
Printed / In the box 1
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software User’s Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, Web Services (Scan), and
using the Brother ControlCenter utility.
PDF file / CD-ROM
NetworkUser’sGuide This Guide provides useful information about wired
and wireless network settings and security settings
using the Brother machine. You can also find
supported protocol information for your machine and
detailed troubleshooting tips.
PDF file / CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 2
AirPrint Guide This Guide provides information for using AirPrint to
print from Mac OS X v10.7.x and your iPhone, iPod
touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 2
Google Cloud Print Guide This Guide provides information about how to use
Google Cloud Print™ services for printing over the
Internet.
PDF file / Brother
Solutions Center 2
Wi-Fi Direct™ Guide This Guide provides information about how to
configure and use your Brother machine for wireless
printing directly from a mobile device supporting the
Wi-Fi Direct™ standard.
PDF file / Brother
Solutions Center 2
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 2

ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
Network User’s Guide.........................................................................................1
Viewing User’s Guides ....................................................................................1
Accessing Brother Support (Windows®)................................................................ 3
Accessing Brother Support (Macintosh) ................................................................ 3
Control panel overview ..........................................................................................4
1.8" Touchscreen LCD ....................................................................................6
Basic Operations .............................................................................................7
Shortcut Settings ...................................................................................................8
Adding Shortcuts .............................................................................................8
Changing Shortcuts .........................................................................................9
Deleting Shortcuts .........................................................................................10
Using Shortcuts .............................................................................................10
Volume Settings................................................................................................... 10
Ring Volume ..................................................................................................10
Beeper Volume..............................................................................................11
Speaker Volume ............................................................................................11
Touchscreen LCD ................................................................................................ 12
Setting the backlight brightness.....................................................................12
2 Loading paper 13
Loading paper and other print media...................................................................13
Loading paper in paper tray #1......................................................................13
Loading smaller paper (Photo, Photo L and envelopes) ...............................16
Loading paper in paper tray #2 (MFC-J4610DW) .........................................19
Loading paper in the manual feed slot ..........................................................22
Unprintable area ............................................................................................26
Paper settings......................................................................................................27
Paper Size and Type (MFC-J4410DW).........................................................27
Paper Size and Type (MFC-J4610DW).........................................................28
Tray use in Copy mode (MFC-J4610DW) .....................................................28
Tray use in Fax mode (MFC-J4610DW)........................................................29
Acceptable paper and other print media..............................................................29
Recommended print media ...........................................................................30
Handling and using print media .....................................................................30
Choosing the right print media.......................................................................31

iii
3 Loading documents 34
How to load documents .......................................................................................34
Using the ADF ...............................................................................................34
Using the scanner glass ................................................................................ 35
Unscannable area .........................................................................................36
4 Sending a fax 37
How to send a fax ................................................................................................ 37
Stop faxing..................................................................................................... 38
Setting scanner glass size for faxing .............................................................38
Colour fax transmission ................................................................................. 39
Cancelling a fax in progress ..........................................................................39
Transmission Verification Report...................................................................39
5 Receiving a fax 41
Receive Modes ....................................................................................................41
Choose the Receive Mode .................................................................................. 41
Using Receive Modes.......................................................................................... 43
Fax Only ........................................................................................................ 43
Fax/Tel...........................................................................................................43
Manual...........................................................................................................43
External TAD ................................................................................................. 43
Receive Mode settings ........................................................................................44
Ring Delay ..................................................................................................... 44
F/T Ring Time (Fax/Tel mode only)...............................................................44
Fax Detect ..................................................................................................... 45
6 Telephone and external devices 46
Voice operations .................................................................................................. 46
Fax/Tel mode.................................................................................................46
Caller ID (U.K. and Ireland only).................................................................... 46
Telephone services..............................................................................................47
Setting the Telephone Line Type...................................................................47
Connecting an external TAD (telephone answering device)................................48
Connections settings .....................................................................................49
Recording an outgoing message (OGM) on an external TAD.......................49
Multi-line connections (PBX) ......................................................................... 49
External and extension telephones......................................................................50
Connecting an external or extension telephone ............................................50
Operation from external and extension telephones.......................................50
Using extension telephones (U.K. only) ........................................................51
Using remote codes....................................................................................... 52

iv
7 Dialling and storing numbers 53
How to dial ...........................................................................................................53
Manual dialling...............................................................................................53
Speed Dialling ...............................................................................................53
Fax Redial .....................................................................................................53
Additional Dialling Operations.............................................................................. 54
Outgoing Call history .....................................................................................54
Caller ID history .............................................................................................54
Storing numbers ..................................................................................................55
Storing a pause .............................................................................................55
Storing Speed Dial numbers..........................................................................55
Changing Speed Dial names or numbers......................................................56
8 Making copies 58
How to copy .........................................................................................................58
Stop copying..................................................................................................58
Copy options........................................................................................................ 58
Paper Type ....................................................................................................59
Paper Size .....................................................................................................59
Tray Select (MFC-J4610DW) ........................................................................59
9 Printing photos from a memory card or
USB Flash memory drive 60
PhotoCapture Center™ operations (PHOTO mode) ...........................................60
Using a memory card or USB Flash memory drive .......................................60
Getting started ..................................................................................................... 61
Print Images.........................................................................................................63
View Photos...................................................................................................63
PhotoCapture Center™ print settings..................................................................63
How to scan to a memory card or USB Flash memory drive...............................64
10 How to print from a computer 65
Printing a document .............................................................................................65
11 How to scan to a computer 66
Before scanning...................................................................................................66
Scanning a document as a PDF file using ControlCenter4 (Windows®) ............. 67
How to change the machine’s Scan mode settings for PDF scanning ................70
How to scan a document as a PDF file using the Touchscreen ....................72

v
A Routine maintenance 73
Replacing the ink cartridges ................................................................................ 73
Cleaning and checking the machine....................................................................76
Cleaning the scanner glass ...........................................................................76
Cleaning the print head .................................................................................77
Checking the print quality .............................................................................. 77
Checking the print alignment ......................................................................... 79
B Troubleshooting 80
Identifying your problem ......................................................................................80
Error and Maintenance messages.......................................................................82
Error animations display ................................................................................ 91
Transferring your faxes or Fax Journal report ...............................................91
Document jam ............................................................................................... 92
Printer jam or paper jam ................................................................................94
If you are having difficulty with your machine .................................................... 101
Dial Tone detection......................................................................................112
Telephone line interference / VoIP .............................................................. 112
Machine Information .......................................................................................... 113
Checking the serial number......................................................................... 113
Reset functions............................................................................................ 113
How to reset the machine............................................................................ 113
C Settings and features tables 114
Using the Settings Tables.................................................................................. 114
Settings tables ................................................................................................... 115
Features tables ..................................................................................................131
Entering Text ..................................................................................................... 148
Inserting spaces ......................................................................................... 148
Making corrections ...................................................................................... 148
Repeating letters .........................................................................................148
D Specifications 149
General.............................................................................................................. 149
Print media......................................................................................................... 151
Fax..................................................................................................................... 153
Copy .................................................................................................................. 154
PhotoCapture Center™ ..................................................................................... 155
PictBridge .......................................................................................................... 156
Scanner .............................................................................................................157
Printer ................................................................................................................158
Interfaces ...........................................................................................................159
Network.............................................................................................................. 160
Computer requirements ..................................................................................... 161
Consumable items .............................................................................................162
EIndex 163

vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
IMPORTANT NOTE
Memory Storage
Automatic Daylight Saving Time
(MFC models only)
Sleep Mode
Auto Power Off (DCP-J4110DW)
Touchscreen LCD
2 Security features
Secure Function Lock 2.0
3 Sending a fax
(MFC models only)
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
(MFC models only)
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
(MFC models only)
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC models only)
Reports
7 Making copies
Copy options
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced features for Fax,
Copy, PhotoCapture Center™, Printer,
Scanner, PC-Fax, and Network. When you
are ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide,
Software User’s Guide and
Network User’s Guide that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows®)1
To view the documentation, from ,
All Programs, select Brother, MFC-XXXX
(where XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
General information 1
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how you should respond to a
situation that may arise or give tips about
how the operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Bold Bold typeface identifies the dial
pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface emphasizes
an important point or refers
you to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
Touchscreen of the machine.

Chapter 1
2
NOTE
If the Brother screen does not appear
automatically, go to My Computer or
Computer, double-click the CD-ROM
icon, and then double-click start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cChoose your language.
dClick User’s Guides. If the country
screen appears, choose your country.
eAfter the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 3.
 The complete Presto! PageManager User’s
Guide can be viewed from the Help section
in the Presto! PageManager application.
How to find Network setup instructions 1
Your machine can be connected to a wireless
or wired network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Network User’s Guide.)