Brother MFC-J825DW Operating and maintenance manual

BASIC USER’S GUIDE
MFC-J825DW
Version 0
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J825DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2011 Brother Industries, Ltd.

i
User's Guides and where do I find it?
1Visit us at http://solutions.brother.com/.
Which manual? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User's Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
PDF file / CD-ROM
Software User's Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, Disc Print, Web
Services (Scan), and using the Brother
ControlCenter utility.
PDF file / CD-ROM
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
PDF file / CD-ROM
Network User's Guide This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.
PDF file / CD-ROM
Mobile Print/Scan Guide This Guide provides useful information about
printing data from your mobile phone and
transmitting scanned data from the Brother
machine to your mobile phone.
PDF file / Brother
Solutions Center 1

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide, and Network Glossary ...................................................2
Viewing Documentation................................................................................... 2
Accessing Brother Support (Windows®)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
LCD screen indications....................................................................................8
Status LED ......................................................................................................9
Basic Operations .............................................................................................9
Volume Settings...................................................................................................10
Ring Volume ..................................................................................................10
Beeper Volume..............................................................................................10
Speaker Volume ............................................................................................11
LCD display .........................................................................................................11
Setting the backlight brightness..................................................................... 11
2 Loading paper 12
Loading paper and other print media...................................................................12
Loading envelopes and postcards.................................................................15
Loading photo paper......................................................................................17
Printable area ................................................................................................20
Paper settings......................................................................................................21
Paper Type ....................................................................................................21
Paper Size .....................................................................................................21
Acceptable paper and other print media..............................................................22
Recommended print media ...........................................................................22
Handling and using print media .....................................................................23
Choosing the right print media.......................................................................24
3 Loading documents 26
How to load documents ....................................................................................... 26
Using the ADF ...............................................................................................26
Using the scanner glass ................................................................................27
Unscannable area .........................................................................................28

iii
4 Sending a fax 29
How to send a fax ................................................................................................ 29
Stop faxing..................................................................................................... 31
Setting scanner glass size for faxing .............................................................31
Colour fax transmission .................................................................................31
Cancelling a fax in progress .......................................................................... 31
How to preview an outgoing fax .................................................................... 31
Transmission Verification Report...................................................................32
5 Receiving a fax 33
Receive Modes .................................................................................................... 33
Choose the Receive Mode .................................................................................. 33
Using Receive Modes.......................................................................................... 35
Fax Only ........................................................................................................35
Fax/Tel...........................................................................................................35
Manual...........................................................................................................35
External TAD .................................................................................................35
Receive Mode settings ........................................................................................36
Ring Delay ..................................................................................................... 36
F/T Ring Time (Fax/Tel mode only)............................................................... 36
Fax Detect ..................................................................................................... 37
Fax Preview (Monochrome only).........................................................................37
How to preview a received fax....................................................................... 37
Turning off Fax Preview................................................................................. 39
6 Telephone and external devices 40
Voice operations .................................................................................................. 40
Tone or pulse (Not Available for New Zealand)............................................. 40
Fax/Tel mode................................................................................................. 40
Telephone Service for Australia........................................................................... 40
Distinctive Ring .............................................................................................. 40
Caller ID......................................................................................................... 42
How Does the Caller ID Work?...................................................................... 42
The Caller ID is Stored in Your Machine Memory ......................................... 42
Telephone Service for New Zealand ...................................................................43
FaxAbility ....................................................................................................... 43
Caller ID......................................................................................................... 44
How Does the Caller ID Work?...................................................................... 45
Telephone Service for Some Countries...............................................................45
Distinctive Ring (For Singapore and Hong Kong)..........................................45
Caller ID (For Singapore and Hong Kong) ....................................................46
Connecting an external TAD (telephone answering device)................................47
Connections settings .....................................................................................47
Recording an outgoing message (OGM) on an external TAD.......................48
Multi-line connections (PABX) ....................................................................... 48
External and extension telephones......................................................................48
Connecting an external or extension telephone ............................................48
Operation from external and extension telephones.......................................49
Using a cordless external telephone ............................................................. 49
Using remote codes....................................................................................... 49

iv
7 Dialling and storing numbers 51
How to dial ...........................................................................................................51
Manual dialling...............................................................................................51
Speed Dialling ...............................................................................................51
Fax Redial .....................................................................................................51
Additional Dialling Operations..............................................................................52
Outgoing Call history .....................................................................................52
Caller ID history .............................................................................................52
Storing numbers ..................................................................................................53
Storing a pause .............................................................................................53
Storing Speed Dial numbers..........................................................................53
Changing Speed Dial names or numbers......................................................54
8 Making copies 55
How to copy .........................................................................................................55
Stop copying..................................................................................................55
Copy settings.................................................................................................56
Paper Options................................................................................................56
9 Printing photos from a memory card or
USB Flash memory drive 57
PhotoCapture Center™ operations (PHOTO mode) ...........................................57
Using a memory card or USB Flash memory drive ....................................... 57
Getting started .....................................................................................................58
Print Images.........................................................................................................60
View Photos................................................................................................... 60
PhotoCapture Center™ print settings..................................................................61
How to scan to a memory card or USB Flash memory drive...............................61
10 How to print from a computer 63
Printing a document.............................................................................................63
11 How to scan to a computer 64
Scanning a document ..........................................................................................64
Scanning using the SCAN key.............................................................................64
Scanning using a scanner driver .........................................................................65
Scanning using the ControlCenter.......................................................................65
12 How to print on a Disc (CD/DVD/BD) 66
Overview ..............................................................................................................66
How to load a Disc (CD/DVD/BD)........................................................................66

v
A Routine maintenance 69
Replacing the ink cartridges ................................................................................69
Cleaning and checking the machine....................................................................72
Cleaning the scanner glass ........................................................................... 72
Cleaning the print head .................................................................................73
Checking the print quality .............................................................................. 73
Checking the print alignment ......................................................................... 74
B Troubleshooting 75
Error and Maintenance messages.......................................................................75
Error animations display ................................................................................ 84
Transferring your faxes or Fax Journal report ...............................................84
Document jam .............................................................................................. 85
Printer jam or paper jam ................................................................................ 86
Disc Jam........................................................................................................92
Troubleshooting ..................................................................................................95
If you are having difficulty with your machine ................................................ 95
Dial Tone detection......................................................................................103
Telephone line interference / VoIP .............................................................. 103
Machine Information .......................................................................................... 104
Checking the serial number......................................................................... 104
Reset functions............................................................................................ 104
How to reset the machine............................................................................ 104
C Menu and features 105
On-screen programming....................................................................................105
Menu table .........................................................................................................106
Entering Text ..................................................................................................... 129
Inserting spaces ......................................................................................... 129
Making corrections ......................................................................................129
Repeating letters ......................................................................................... 129
D Specifications 130
General..............................................................................................................130
Print media.........................................................................................................132
Fax..................................................................................................................... 133
Copy ..................................................................................................................134
PhotoCapture Center™ ..................................................................................... 135
PictBridge .......................................................................................................... 136
Scanner .............................................................................................................137
Printer ................................................................................................................ 138
Interfaces ...........................................................................................................139
Computer requirements ..................................................................................... 140
Consumable items ............................................................................................. 141
Network (LAN) ................................................................................................... 142
EIndex 143

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
IMPORTANT NOTE
Memory storage
Setting Daylight Saving Time
(MFC-J825DW only)
Sleep Mode
Auto Power Down (DCP-J925DW
only)
LCD display
Mode Timer (MFC-J825DW only)
2 Security features
(MFC-J825DW only)
Memory Security
3 Sending a fax
(MFC-J825DW only)
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
(MFC-J825DW only)
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
(MFC-J825DW only)
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC-J825DW only)
Reports
7 Making copies
Copy settings
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.

Chapter 1
2
Accessing the
Advanced User’s
Guide, Software User’s
Guide, Network User’s
Guide, and Network
Glossary 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced features of the Fax,
Copy, PhotoCapture Center™, Printer,
Scanner, PC-Fax, and Network. When you
are ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide, and
Network Glossary that are on the CD-ROM.
Viewing Documentation 1
Viewing Documentation
(Windows®)1
To view the documentation, from the Start
menu, select Brother, MFC-XXXX (where
XXXX is your model name) from the
programs list, and then choose
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
start.exe.
bIf the model name screen appears, click
your model name.
cIf the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
dClick Documentation.
eClick PDF documents. If the country
screen appears, choose your country.
After the list of User's Guides appears,
choose the guide you want to read.

General information
3
1
Viewing Documentation
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the Documentation icon.
cDouble-click your language folder.
dDouble-click top.pdf. If the country
screen appears, choose your country.
eAfter the list of User's Guides appears,
choose the guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®users)
(Not available in Hong Kong and Taiwan)
The complete ScanSoft™
PaperPort™12SE with OCR How-to-
Guides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
Presto! PageManager User’s Guide
(Windows®users)
(Hong Kong and Taiwan users only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help section in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
uu page 5 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.

Chapter 1
4
How to find Network setup
instructions 1
Your machine can be connected to a wireless
or wired network.
Basic setup instructions
uuQuick Setup Guide
If your wireless access point or router
supports Wi-Fi Protected Setup or AOSS™
uuQuick Setup Guide
Network setup uuNetwork User’s Guide
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.

General information
5
1
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install NewSoft CD
Labeler, click NewSoft CD Labeler.
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
6
Control panel overview 1
1 Mode keys:
FAX
Lets you access the FAX mode.
SCAN
Lets you access the SCAN mode.
COPY
Lets you access the COPY mode.
PHOTO
Lets you access the PHOTO mode.

Lets you return to the Ready mode.
2 Telephone keys:
Redial/Pause
Redials one of the last 30 numbers called.
It also inserts a pause when dialling.
Hook
Press before dialling if you want to make
sure a fax machine will answer, and then
press Mono Start or Colour Start.
Also, press this key after picking up the
handset of an external telephone during the
F/T pseudo/double-ring.
3 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
76
1

General information
7
1
4 Stop/Exit
Stops an operation or exits the menu.
5DialPad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
6 LCD (Liquid Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
Also, you can adjust the angle of the LCD by
lifting it.
7
You can turn the machine on and off.
Press to turn the machine on.
Press and hold down to turn the machine
off. The LCD will show Shutting Down and
will stay on for a few seconds before going off.
If you have connected an external telephone or
TAD, it is always available.
If you turn the machine off using the
button, it will still periodically clean the print
head to maintain print quality. To prolong print
head life, provide the best ink cartridge
economy, and maintain print quality, you
should keep your machine connected to the
power at all times.
54
23

Chapter 1
8
LCD screen indications 1
The LCD shows the current machine status
when the machine is idle.
1 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax Only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
Note
(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the LCD shows D/R. For details, see
Distinctive Ring uu page 40 and 45 for your
relevant country.
(For New Zealand)
When the FaxAbility feature is turned on, the
LCD shows D/R. For details, see FaxAbility
uu page 43.
2Fax Preview
Lets you preview received faxes.
3 Faxes in memory
Shows how many received faxes are in the
memory.
4 Call History
Lets you view a list of outgoing calls and the
Caller ID history.
Also, lets you fax the number you have chosen
from the lists.
5 Speed Dial
Lets you set up Speed Dial and Group
numbers.
Also, you can search for the number you want
to dial.
6 Ink indicator
Lets you see the available ink volume.
Also, lets you access the Ink menu.
7 Wireless Status
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
8Menu
Lets you access the main menu.
9Disc
Lets you print on printable media, including
CD-R/RW, DVD-R/RW and Blu-ray Disc™.
(uuSoftware User’s Guide: Printing on a Disc)
10 New Fax(es)
When Fax Preview is set to On, you can see
how many new faxes you have received.
The warning icon appears when there is
an error or maintenance message. For
details, see Error and Maintenance
messages uu page 75.
21 43 5
710
6
89
0Max

General information
9
1
Status LED 1
When you turn the machine on, the status
LED lights up.
When the memory card or USB Flash
memory drive is being read or written to, the
status LED blinks.
When the machine is in Sleep Mode, the
status LED will be off.
Basic Operations 1
To operate the Touchscreen, use your finger
to press the Menu or option button directly on
the Touchscreen. To display and access all
the screen menus or options in a setting,
press dcor abto scroll through them.
The following steps show how to change a
setting in the machine. In this example the
Receive mode setting is changed from
Fax Only to Fax/Tel.
aPress Menu.
bPress aor bto display
Initial Setup.
cPress Initial Setup.
dPress aor bto display Receive Mode.
ePress Receive Mode.
fPress Fax/Tel.
Note
Press to go back to the previous
level if necessary.
gPress Stop/Exit.

Chapter 1
10
Volume Settings 1
Ring Volume 1
You can choose a range of ring volume
levels, from High to Off. The machine will
keep your new default setting until you
change it.
Setting the Ring Volume from the
menu 1
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display Volume.
ePress Volume.
fPress Ring.
gPress Low, Med, High or Off.
hPress Stop/Exit.
Beeper Volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax.
You can choose a range of beeper volume
levels, from High to Off.
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display Volume.
ePress Volume.
fPress Beeper.
gPress Low, Med, High or Off.
hPress Stop/Exit.

General information
11
1
Speaker Volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display Volume.
ePress Volume.
fPress Speaker.
gPress Low, Med, High or Off.
hPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto display
General Setup.
cPress General Setup.
dPress aor bto display LCD Settings.
ePress LCD Settings.
fPress Backlight.
gPress Light, Med or Dark.
hPress Stop/Exit.

12
2
Loading paper and
other print media 2
Note
To print on Photo (10 15 cm) or Photo L
(89 127 mm) paper, you must use the
photo paper tray. (See Loading photo
paper uu page 17.)
Load only one size of paper and one type of
paper in the paper tray at any one time.
aPull the paper tray completely out of the
machine.
Note
If the paper support flap (1) is open, close
it, and then close the paper support (2).
bLift the output paper tray cover (1).
cWith both hands, gently press and slide
the paper side guides (1) and then the
paper length guide (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
3
1
2
3