Brother HL-L8260CDN Technical manual

Online User's Guide
HL-L8260CDN
HL-L8260CDW
HL-L8360CDW
HL-L9310CDW
© 2017 Brother Industries, Ltd. All rights reserved.

Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Front View and Back View ............................................................................................................................. 7
Control Panel Overview ................................................................................................................................. 9
Touchscreen LCD Overview......................................................................................................................... 13
How to Navigate the Touchscreen LCD ....................................................................................................... 15
Access Brother Utilities (Windows®) ............................................................................................................ 17
Uninstall the Brother Software and Drivers (Windows®) .................................................................... 19
Paper Handling.................................................................................................................................... 20
Load Paper................................................................................................................................................... 21
Load and Print Using the Paper Tray ................................................................................................. 22
Load and Print Using the Multi‑purpose Tray (MP Tray) .................................................................... 26
Paper Settings.............................................................................................................................................. 34
Change the Paper Size and Paper Type............................................................................................ 35
Change the Check Paper Size Setting............................................................................................... 36
Unprintable Area .......................................................................................................................................... 37
Using Special Paper..................................................................................................................................... 38
Print ...................................................................................................................................................... 39
Print from Your Computer (Windows®) ........................................................................................................ 40
Print a Document (Windows®)............................................................................................................ 41
Print Settings (Windows®).................................................................................................................. 43
Secure Print (Windows®).................................................................................................................... 47
Change the Default Print Settings (Windows®).................................................................................. 49
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation)
(Windows®) ........................................................................................................................................ 51
Monitor the Status of the Machine from Your Computer (Windows®) ................................................ 52
Print from Your Computer (Macintosh)......................................................................................................... 53
Print a Document (Macintosh)............................................................................................................ 54
Print Options (Macintosh)................................................................................................................... 55
Secure Print (Macintosh).................................................................................................................... 61
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation)
(Macintosh)......................................................................................................................................... 63
Monitor the Status of the Machine from Your Computer (Macintosh)................................................. 64
Cancel a Print Job........................................................................................................................................ 66
Test Print ...................................................................................................................................................... 67
Print Data Directly from a USB Flash Drive ...................................................................................... 68
Compatible USB Flash Drives...................................................................................................................... 69
Print Data Directly from a USB Flash Drive or Digital Camera Supporting Mass Storage........................... 70
Create a PRN File for Direct Printing (Windows®) ....................................................................................... 73
Home > Table of Contents
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Network ................................................................................................................................................ 74
Supported Basic Network Features ............................................................................................................. 75
Network Management Software and Utilities ............................................................................................... 76
Learn about Network Management Software and Utilities ................................................................. 77
Additional Methods of Configuring Your Brother Machine for a Wireless Network ...................................... 78
Before Configuring Your Brother Machine for a Wireless Network..................................................... 79
Configure Your Machine for a Wireless Network................................................................................ 80
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 81
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 83
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard . 87
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast .......................... 90
Configure Your Machine for an Enterprise Wireless Network ............................................................ 93
Use Wi-Fi Direct®............................................................................................................................... 98
Advanced Network Features...................................................................................................................... 112
Print the Network Configuration Report............................................................................................ 113
Print the WLAN Report..................................................................................................................... 114
Configure the SNTP Protocol Using Web Based Management ....................................................... 117
Technical Information for Advanced Users................................................................................................. 119
Gigabit Ethernet (Wired Network Only) ............................................................................................ 120
Reset the Network Settings to the Factory Settings......................................................................... 122
Security .............................................................................................................................................. 123
Lock the Machine Settings ......................................................................................................................... 124
Setting Lock Overview...................................................................................................................... 125
Network Security Features......................................................................................................................... 129
Before Using Network Security Features ......................................................................................... 130
Secure Function Lock 3.0................................................................................................................. 131
Use Active Directory® Authentication............................................................................................... 137
Use LDAP Authentication................................................................................................................. 141
Manage Your Network Machine Securely Using SSL/TLS............................................................... 145
Manage Your Network Machine Securely Using IPsec .................................................................... 178
Send an Email Securely ................................................................................................................... 196
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ............................................... 201
Store Print Log to Network ............................................................................................................... 206
Mobile/Web Connect..........................................................................................................................211
Brother Web Connect................................................................................................................................. 212
Brother Web Connect Overview....................................................................................................... 213
Online Services Used with Brother Web Connect............................................................................ 214
Conditions for Using Brother Web Connect...................................................................................... 216
Set Up Brother Web Connect........................................................................................................... 220
Download and Print Documents Using Brother Web Connect ......................................................... 229
Google Cloud Print..................................................................................................................................... 231
Google Cloud Print Overview ........................................................................................................... 232
Before Using Google Cloud Print ..................................................................................................... 233
Print from Google Chrome™ or Chrome OS™................................................................................. 237
Print from Google Drive™ for Mobile ................................................................................................ 238
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Print from Gmail™ Webmail Service for Mobile................................................................................ 239
AirPrint ....................................................................................................................................................... 240
AirPrint Overview.............................................................................................................................. 241
Before Using AirPrint........................................................................................................................ 242
Print Using AirPrint ........................................................................................................................... 245
Mobile Printing for Windows®.................................................................................................................... 249
Mopria® Print Service................................................................................................................................. 250
Brother iPrint&Scan.................................................................................................................................... 251
Near-Field Communication (NFC).............................................................................................................. 252
Register an External IC Card Reader............................................................................................... 253
Troubleshooting ................................................................................................................................ 254
Error and Maintenance Messages ............................................................................................................. 255
Error Messages When Using the Brother Web Connect Feature .............................................................. 264
Paper Jams ................................................................................................................................................ 266
Paper is Jammed in the MP tray ...................................................................................................... 267
Paper is Jammed in the Paper Tray ................................................................................................. 268
Paper is Jammed in the Back of the Machine .................................................................................. 270
Paper is Jammed Inside the Machine .............................................................................................. 272
Paper is Jammed underneath the Paper Tray.................................................................................. 275
Printing Problems....................................................................................................................................... 277
Improve the Print Quality............................................................................................................................ 280
Network Problems...................................................................................................................................... 286
Error Messages ................................................................................................................................ 287
Use the Network Connection Repair Tool (Windows®) .................................................................... 290
Where Can I Find My Brother Machine's Network Settings? ........................................................... 291
I Cannot Complete the Wireless Network Setup Configuration........................................................ 292
My Brother Machine Cannot Print over the Network ........................................................................ 294
I Want to Check that My Network Devices are Working Correctly ................................................... 296
Google Cloud Print Problems..................................................................................................................... 297
AirPrint Problems ....................................................................................................................................... 298
Other Problems .......................................................................................................................................... 299
Check the Machine Information ................................................................................................................. 301
Reset Functions ......................................................................................................................................... 302
Machine Reset ................................................................................................................................. 303
Network Reset.................................................................................................................................. 304
Factory Reset ................................................................................................................................... 305
Routine Maintenance ........................................................................................................................ 306
Replace Supplies ....................................................................................................................................... 307
Replace the Toner Cartridge ............................................................................................................ 309
Replace the Drum Unit ..................................................................................................................... 312
Replace the Belt Unit........................................................................................................................ 316
Replace the Waste Toner Box.......................................................................................................... 319
Clean the Machine ..................................................................................................................................... 323
Clean the Laser Scanner Windows .................................................................................................. 325
Clean the Touchscreen LCD ............................................................................................................ 328
Clean the Corona Wires ................................................................................................................... 329
Clean the Drum Unit......................................................................................................................... 331
Home > Table of Contents
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Clean the Paper Pick-up Rollers ...................................................................................................... 339
Calibrate Colour Output ............................................................................................................................. 340
Reset the Machine's Calibration Settings......................................................................................... 341
Correct Colour Print Alignment (Colour Registration) ................................................................................ 342
Check the Remaining Part Life .................................................................................................................. 343
Pack and Ship Your Brother Machine ........................................................................................................ 344
Replace Periodic Maintenance Parts ......................................................................................................... 346
Machine Settings............................................................................................................................... 347
Change Machine Settings from the Control Panel ..................................................................................... 348
General Settings............................................................................................................................... 349
Settings and Features Tables........................................................................................................... 358
Change Machine Settings from Your Computer......................................................................................... 378
Change Machine Settings Using Web Based Management ............................................................ 379
Appendix............................................................................................................................................ 383
Specifications ............................................................................................................................................. 384
How to Enter Text on Your Brother Machine .............................................................................................. 390
Supplies ..................................................................................................................................................... 392
Important Information About Toner Cartridge Life...................................................................................... 397
Accessories................................................................................................................................................ 398
Brother Numbers........................................................................................................................................ 399
Home > Table of Contents
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Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
•Definitions of Notes
•Trademarks
•Important Note
1

Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New Courier New font identifies messages shown on the machine's LCD.
Related Information
•Before You Use Your Brother Machine
2

Home > Before You Use Your Brother Machine > Trademarks
Trademarks
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server, Internet Explorer, Active Directory, OneNote and OneDrive are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, Macintosh, Safari, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the United
States and other countries.
AirPrint and macOS are trademarks of Apple Inc.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are
trademarks of Google, Inc. Use of these trademarks is subject to Google Permissions.
Mopria® is a registered trademark and a service mark of Mopria Alliance, Inc. in the United States and other
countries. Unauthorized use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote is a trademark of Evernote Corporation and used under a license.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries,
Ltd. is under license.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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•Before You Use Your Brother Machine
3

Home > Before You Use Your Brother Machine > Important Note
Important Note
• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
• Not all models are available in all countries.
• Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
• Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
• In this User's Guide, the LCD messages of the HL-L8360CDW/HL-L9310CDW are used unless otherwise
specified.
• In this User's Guide, the illustrations of the HL-L8360CDW/HL-L9310CDW are used unless otherwise
specified.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.10.5 Screens
on your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
• Not all features are available in countries subject to applicable export restrictions.
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•Before You Use Your Brother Machine
4

Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
•Before Using Your Machine
•Front View and Back View
•Control Panel Overview
•Touchscreen LCD Overview
•How to Navigate the Touchscreen LCD
•Access Brother Utilities (Windows®)
5

Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
• Make sure you have installed the printer driver.
• For USB or network cable users: Make sure the interface cable is physically secure.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows® Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
Related Information
•Introduction to Your Brother Machine
6

Home > Introduction to Your Brother Machine > Front View and Back View
Front View and Back View
HL-L8260CDN/HL-L8260CDW
Front View
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Back View
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1. Face down output tray support flap (support flap)
2. Face down output tray
3. Front cover release button
4. Front cover
5. Paper tray
6. Multi-purpose tray (MP tray)
7. USB accessory port
8. Control panel with a Liquid Crystal Display (LCD)
9. USB port
10. (For wired network models)
10BASE-T / 100BASE-TX / 1000BASE-T port (supported models only)
11. AC power connector / cord
12. Back cover (Face up output tray)
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HL-L8360CDW/HL-L9310CDW
Front View
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Back View
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1. Face down output tray support flap (support flap)
2. Face down output tray
3. Front cover release button
4. Front cover
5. Paper tray
6. Multi-purpose tray (MP tray)
7. USB accessory port
8. Touch panel with a tiltable Touchscreen LCD
9. USB port
10. USB accessory port (HL-L9310CDW)
11. (For wired network models)
10BASE-T / 100BASE-TX / 1000BASE-T port
12. AC power connector / cord
13. Back cover (Face up output tray)
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•Introduction to Your Brother Machine
8

Home > Introduction to Your Brother Machine > Control Panel Overview
Control Panel Overview
The control panel may vary depending on your model.
HL-L8260CDN/HL-L8260CDW
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
Wireless Network Models
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
0 Max
2. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the machine is
receiving or processing data.
3. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
4. Menu Buttons
OK
Press to store your machine’s settings. After you change a setting, the machine returns to the previous
menu level.
Back
• Press to go back one level in the menu.
• Press to select the previous digit when entering numbers.
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a or b (+ or -)
• Press to scroll through menus and options.
• Press to enter a number or to increase or decrease the number. Hold down a or b to scroll faster.
When you see the number you want, press OK.
5. Secure
Press to print jobs saved in the machine’s memory when you enter your four-digit password.
6. Go
• Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to Ready Mode.
7. Cancel
• Press to cancel the current setting.
• Press to cancel a programmed print job and clear it from the machine’s memory. To cancel multiple print
jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
8. Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down .
9. WiFi or Network buttons
• Wired Network Models:
Network
Press the Network button to set up wired network settings.
• Wireless Network Models:
WiFi
Press to configure a wireless network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi
light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless
access point.
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HL-L8360CDW/HL-L9310CDW
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
2. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
3. LED Power Indicator
The LED lights up depending on the machine’s power status.
4. Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down .
5. Near Field Communication (NFC) Reader
You can use card authentication by touching the IC card to the NFC Reader on the control panel.
If your Android™ device supports the NFC feature, you can print from your device in the same way.
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•Introduction to Your Brother Machine
12

Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
Related Models: HL-L8360CDW/HL-L9310CDW
From the Home screen, access the WiFi setup, Toner level, Settings, and Functions screens.
The Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates
that your machine is ready for the next command.
If Active Directory® Authentication or LDAP Authentication is enabled, the machine's control panel is locked.
The available features vary depending on your model.
1. (Wireless Status )
If you are using a wireless connection, a four-level indicator in the Home screen displays the current wireless
signal strength.
0 Max
• If you see at the top on the screen, press to select a wireless connection method, or edit an existing
wireless connection.
2. [Toner]
Displays the remaining toner life. Press to access the [Toner] menu.
3. [Settings]
Press to access the [Settings] menu.
Use the Settings menu to access all of your Brother machine's settings.
If Setting Lock has been turned on, a lock icon appears on the LCD. You must unlock the machine to
change any settings.
4. [Functions]
Press to access the Functions screen.
• [Secure Print]
Press to access the Secure Print option.
• [Web]
Press to connect the Brother machine to an Internet service.
• [Direct Print]
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Press to access the Direct Print menu.
Warning icon
The warning icon appears when there is an error or maintenance message; press to view it, and
then press to return to Ready Mode.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
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•Introduction to Your Brother Machine
14

Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD
How to Navigate the Touchscreen LCD
Related Models: HL-L8360CDW/HL-L9310CDW
Press your finger on the LCD to operate it. To display and access all the options, press a or b on the LCD to
scroll through them.
The following steps explain how to navigate through changing the machine's setting. In this example, the LCD
Backlight setting is changed from [Light] to [Med]:
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
1. Press [Settings] > [All Settings].
2. Press a or b to display the [General Setup] option, and then press [General Setup].
3. Press a or b to display the [LCD Settings] option, and then press [LCD Settings].
4. Press [Backlight].
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