BT Versatility V8 User manual

Ofces Worldwide
The telecommunications services described in this publication
are subject to availability and may be modied from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003
Registered ofce: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Printed in Ireland
PHME 42388/01/04
Part No. 2733.31000-2
Printed on paper which meets international environmental standards
Quick Reference
User Guide
BT Versatility
Communications without
the complications
Quick Reference Users Guide.indd 3/12/2004, 2:13 PM1

BT Versatility
Quick reference User Guide
1
Introduction to your Featurephone
Welcome
The BT Versatility system is a very powerful business communication system
that provides a comprehensive solution for both voice and data needs.
This quick reference guide highlights some of the many voice facilities that are
provided by the system. You can use a Standard Telephone or the highly
featured V8 and V16 BT Versatility Featurephones. This guide helps you to use
both types of phone.
BT Versatility Featurephone
To get the most from your BT Versatility, we recommend that you use the dedicated
BT Versatility Featurephones. To order more featurephones please contact your
Account Manager or call BT Sales FREE on 0800 800 152 .
This diagram illustrates the V16 phone which has 16 programmable keys.
4 Function Keys
Programming
Message Retrieval
Speed Dial Lists
Network and ISDN
Programmable keys.
(16 V16 / 8 V8)
6 Display Keys
Volume Keys
Clear Key Scroll / Edit keys
Secrecy Key
Hands-free and
light
Headset socket
Data socket
Voice message-
indicatin
g
li
g
ht

BT Versatility
Quick reference User Guide
2
How to use your BT Versatility Feature Phones
Phone Setup
To select a different Ringing Tone or Display Contrast
Select ÞProgram
Press the Scroll Down Key (î)
Select ÞRinging options and select a different ringing tone
Select ÞContrast Options and select a different level of contrast
Answering and making calls
Answer a call that is ringing on the Featurephone using the handset
Pick up the handset or
Select ÞAnswer the call and/or pick up the handset.
Answer a call that is ringing on the Featurephone using hands-free
Select ÞAnswer the call .
Make an external call
Pick up the handset
Press the Line Key or Key 9 and Key the number.
Make an internal call
Select ÞInternal call
Select ÞExt. no. , or.
Key the Extension number (20 - 51), and
Pick up handset, or press.
Transferring calls
Note: The following instructions assume you are on a call.
Transfer a call to an internal number
Select ÞInternal transfer
Select ÞExt. no. and when the call is answered
Select ÞTransfer .
Transfer an external call to an external number
Select ÞExternal transfer
Select an available Line as indicated by “à” and then
Key the external number and when the call is answered
Select ÞTransfer .

BT Versatility
Quick reference User Guide
3
Deflecting calls
Note: The following instructions assume that your Extension is ringing.
Deflect a call to another Extension
Select ÞDeflect the call
Select ÞExt. no. .
Deflect a call to your voicemail box
Select ÞDeflect to voicemail
Diverting calls
Divert all calls
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert all calls
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel divert all calls
Select ÞCancel divert .
Divert calls when your Extension is busy
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert when busy
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel divert a call on busy
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert when busy and the diversion is cancelled.

BT Versatility
Quick reference User Guide
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Divert calls when your Extension does not answer (after four rings)
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert on no answer
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel divert a call on no answer
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert on no answer and the diversion is cancelled.

BT Versatility
Quick reference User Guide
5
Diverting Group calls
Divert all calls
Press the Scroll Down Key (î) until "Group Divert" is displayed.
Select ÞGroup Divert
Select the group which is to be diverted
Select ÞDivert all calls
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel divert all calls
Select ÞCancel Group Divert .
Select the group
Divert calls when your group is busy
Press the Scroll Down Key (î) until "Group Divert" is displayed.
Select ÞGroup Divert
Select the group which is to be diverted
Select ÞDivert when busy
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel group divert on busy
Press the Scroll Down Key (î) until "Group Divert" is displayed.
Select ÞGroup Divert
Select the group
Select ÞDivert when busy and the diversion is cancelled.
Divert calls when your group does not answer (after four rings)
Press the Scroll Down Key (î) until "Group Divert" is displayed.
Select ÞGroup Divert
Select the group which is to be diverted
Select ÞDivert on no answer
Select the required extension from the display or key the Extension number, or
Key 9 and the target external number, (for incoming
external calls only).
Or press "Divert to voicemail"
Cancel group divert on no answer
Press the Scroll Down Key (î) until "Group Divert" is displayed.
Select ÞGroup Divert
Select the group
Select ÞDivert on no answer and the diversion is cancelled.

BT Versatility
Quick reference User Guide
6
Voicemail
Note: Voicemail services require the Voicemail Module to be installed.
Enter a personal greeting
Press *, and
Select ÞVoice messaging
Enter your Extension number or select Extension from the menu
Then enter your Voice Mailbox Password followed by #.
Select ÞGreetings
Follow the text and voice prompts to enter and check your greeting.
Turn on your voicemail
Divert on ‘no answer’ to the Voicemail is automatically set when a voice
mailbox is allocated to your extension.
You may also select the other Divert options as required.
Press the Scroll Down Key (î) until "Divert" is displayed.
Select ÞDivert
Select ÞDivert when busy or
Select ÞDivert all calls
Select "Divert to voicemail".
Retrieve messages from your voice mailbox
Select ÞNew voice messages
Enter your Extension number. You will be prompted to
Enter your Voice Mailbox Password, followed by #.
Select ÞPlay .
Change your Voice Mailbox Password
Press *, then
Select ÞVoice messaging and enter your Extension number.
Enter your existing password, (default is 1111), followed by #.
Press the Scroll Down Key (î)
Select ÞChange password and
Enter your new password (up to 8 digits long - e.g. 12341234).
Select ÞConfirm

BT Versatility
Quick reference User Guide
7
Personal speed dials
Programme your personal speed dial list – numbers and names
Press &, then
Select ÞPersonal Entries
Select the location you want to program, and
Enter the number
Select ÞConfirm . When prompted to enter a name.
Press 2once for A, twice for B, three times for C;
press 3once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering
the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select ÞConfirm .
Press to finish programming.
Dial a number from your personal speed dial list
Press &, then
Select ÞPersonal speed dial
Select the desired location and the number will be dialled.
System speed dials
Any extension can programme the 500 system speed dial numbers once the
system password is entered by them.
Programme system speed dial list – numbers and names
Press &, then
Press the Scroll Down Key (î)
Select ÞSystem Entries and then
Enter the system password
Select the location you want to program, and
Enter the number, and then
Select ÞConfirm . When prompted to enter a name.
Press 2once for A, twice for B, three times for C;
press 3once for D, twice for E, three times for F; and so on.
Wait two seconds for the screen cursor to move on before entering
the next letter. A maximum of ten characters per name
(including spaces) is allowed. On completion of the name
Select ÞConfirm . Then select the outgoing line group
Press to finish programming.
Dial a number in the system speed dial list
Press &, then
Select ÞSystem speed dial and then
Enter the first letter of the name
Select the entry and the number is dialled

BT Versatility
Quick reference User Guide
8
Using a standard telephone
The BT Versatility supports Tone phones with Timed Break recall.
If you have problems keying or using the ‘Recall key’ check with the phone supplier
that they use Tone Dialling and Timed Break recall.
Making calls
Make an external call
Lift handset or use hands-free if available.
Obtain a free Line by keying 9
Make an internal call
Lift handset or use hands-free if available.
Key the Extension number (20, 52), or
Key 0 for the operator.
Transfer external call to an internal Extension
Press the RECALL key (R)
Key the Extension number
Replace handset.
Put an external call on hold
Press the RECALL key (R).
Replace handset to continue to use phone.
Note: Call is held for thirty seconds when the telephone is idle.
If the telephone is busy, it will ring when the handset is replaced.
To park an external call
Press the RECALL key (R).
Key 712
Replace handset
To retrieve a call from park
Key 712 from any phone
The parked call is retrieved

BT Versatility
Quick reference User Guide
9
Diverting calls
Divert all calls
Lift handset or use hands-free if available.
Key 732
Key the Extension number, or
Key the external phone number (including Line access code 9)
followed by #.
Cancel divert all calls
Lift handset or use hands-free if available.
Key 732.
Divert calls when your telephone is busy
Lift handset or use hands-free if available
Key 733
Key the Extension number, or
Key the external number, (including Line access code 9)
followed by #.
Cancel divert a call on busy
Lift handset or use hands-free if available
Key 733.
Divert calls when your telephone is not answered (after four rings)
Lift handset or use hands-free if available
Key 734
Key the Extension number, or
Key the external phone number (including Line access code, e.g. 9)
followed by #.
Cancel a divert a call on no answer
Lift handset or use hands-free if available
Key 734.
Diverting Group calls
Divert all calls
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external phone number (including Line access code 9)
followed by #.

BT Versatility
Quick reference User Guide
10
Cancel group divert all calls
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199).
Divert calls when your group is busy
Lift handset or use hands-free if available
Key 793 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external number, (including Line access code 9)
followed by #.
Cancel group divert on busy
Lift handset or use hands-free if available
Key 793 followed by the Group number (180 - 199).
Divert calls when your group is not answered (after four rings)
Lift handset or use hands-free if available
Key 794 followed by the Group number (180 - 199)
Key the Extension number, or
Key the external phone number (including Line access code, e.g. 9)
followed by #.
Cancel group divert on no answer
Lift handset or use hands-free if available
Key 794 followed by the Group number (180 - 199).

BT Versatility
Quick reference User Guide
11
Voicemail
Note: Voicemail services require the Voicemail Module to be installed.
Turn on your voicemail
When you are allocated a voice mailbox ‘Divert on no answer’ is automatically
set to your Voice box
The Voice code is 710
To Divert all your calls to your Voicemail Key 732 followed by 710
To Divert on Busy to your voicemail Key 733 followed by 710
Speed dialling
Programme your personal speed dial list
Lift handset or use hands-free if available
Key 75
Enter the location (01-30) where you want to store the number,
Key the number to store, Replace the handset.
Dial a number from your personal speed dial list
Lift handset or use hands-free if available
Key 74
Enter the location (01-30) of the number required, and the number is
automatically dialled.
Dial a number from the system speed dial list
Lift handset or use hands-free if available
Key a system speed number – 8001 to 8500.

BT Versatility
Quick reference User Guide
12
Feature Codes
Feature Code Feature Code
Account Codes 791 Night Service on/off
(Extension 20 only)
738
Call Pick-up (incoming calls
only)
726 Operator/Extension 20 0
Call Pick-up Group (all Calls) 727 Page - Featurephones 716
Call Waiting Tone Protection 725 (R725) PA – answer 717
CLIR activation 724 PA announcement 720
Conference R3 Page All 795
Display Messages 729 (1 - 8) Park R712
Divert All 732 xx Pick up parked call 712
Divert on Busy 733 xx Redial 77
Divert on No Answer 734 xx Reminder Call 718
Do Not Disturb – set/cancel 736 Reminder Call cancel 718*
Door Open 731 (R731) Reset telephone 739
Extension Lock – change
code
714 xxx Ring Back R5
Extension Lock - lock/unlock 713 xxx Saved Number Redial 781-785
External Call Hold RSpeed Dial –personal
numbers
74(01 -30)
External Extension 52 Speed Dial –system
numbers
8001-8500
Follow Me 735
(Password) xx
Speed Dial
/programming personal
numbers
75(01 -30)
Forward Recall R722 Voice call (to an
individual
Featurephone)
715
Group divert All Calls 792 Voice Mailbox number 710
Group Divert on Busy 793 Voice mail– retrieving 711
Group Divert on No Answer 794 Waiting tone R8

Ofces Worldwide
The telecommunications services described in this publication
are subject to availability and may be modied from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003
Registered ofce: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Printed in Ireland
PHME 42388/05/04
Part No. 2733.31000-3
Printed on paper which meets international environmental standards
Quick Reference
User Guide
BT Versatility
Communications without
the complications
Quick Reference Users Guide.indd 3/12/2004, 2:13 PM1