BT Contour 50 User manual

1
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms part of any contract.
© British Telecommunications plc 2001
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Produced by BT Payphones
Designed by Enterprise IDU
Printed in the UK
PHME 38049/9.2001
The Payphone Contour 50
conforms with European Directive
R & TTE 1999/5/EC
APPROVED
for connection
to the telecommunications
systems specifie in
the instructions for
use subject to
the con itions set out
in them.
EC Declaration of Conformity
We: Marconi Interactive Systems
Of: Carr Lane, Chorley, Lancashire, PR7 3JP UK
Declare t at model number: Contour 50
Equipment: Coin payphone for customer: British Telecom
Network connection type: PSTN Class 1.2
is (are) in conformity with the requirements of the R&TTE irective.
Directive 1999/5/EC of the European Parliament an of the Council
9 March 1999
Compliance is achieve by conformity to the following:
EN60950: 1992 (Generic Safety)
EN55022: 1998 (EMC Generic Emissions)
EN55024: 1998 (EMC Generic Immunity)
Authorised by
Colin McArdle
V.P. Product Development (on behalf of MIS)
Date of issue 5 June 200
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br
BT Contour 50
User guide
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2
Contents
Everyday features
Making and answering calls
Making a normal payphone call . . . . . . . . .4
To re ial the last number you ialle . .5
Making a call using a Memory button .5
Making an Owner call using your PIN . . . .6
Making an Owner call using
your cash box key . . . . . . . . . . . . . . . . . . . .6
Answering calls . . . . . . . . . . . . . . . . . . . . .7
Money
Emptying the cash box . . . . . . . . . . . . . . .8
Checking the total money taken using
your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Checking the total money taken using
the cash box key . . . . . . . . . . . . . . . . . . . . .9
Extra features
How to get starte . . . . . . . . . . . . . . . . . .11
Barring
Barring certain outgoing calls . . . . . . . . .12
Barring calls ma e with fake coins
or tokens . . . . . . . . . . . . . . . . . . . . . . . . .13
Barring incoming calls . . . . . . . . . . . . . . .14
Setting the ringer switch . . . . . . . . . . . . .15
Barring ol coins from being use . . . . . .16
Call handling
Withhol ing your number . . . . . . . . . . . .17
Setting the i entification tone . . . . . . . .18
Setting the Operator tone . . . . . . . . . . . .19
Setting the privacy feature . . . . . . . . . . .20
Setting an automatic switchboar co e .21
Setting a manual switchboar co e . . . .22
Removing a switchboar co e . . . . . . . .23
Charging
Setting call charges . . . . . . . . . . . . . . . . .24
Setting the minimum fee . . . . . . . . . . . . .25
Programming new coins or tokens . . . . .26
Programming exception co es . . . . . . . .27
Cancelling exception co es . . . . . . . . . . .28
Charging for calls to Directory Enquiries 28
Payphone settings
Setting the payment timer . . . . . . . . . . .29
Programming the Memory buttons . . . .30
Setting the time an ay . . . . . . . . . . . . .32
Changing your PIN . . . . . . . . . . . . . . . . .33
Setting the ialling mo e . . . . . . . . . . . .33
Troubleshooting . . . . . . . . . . . . .34
Technical infor ation . . . . . . . .38
Index . . . . . . . . . . . . . . . . . . . . . . . . . .39
Important information
Make a note of your BT Contour 50
Payp one serial number which is
printe on the bottom of your phone
Your cas box key number
If you nee any help, please visit our
website at www.bt.com/payp ones
If you nee to contact us, please sen
an email with your query to
product. elp.payp [email protected]
or call the Payp one Helpdesk free on
0800 25 25 41 an we will be please
to help you. Lines are open Mon ay to
Satur ay, 8am to 6pm.
If you nee replacement cash box
keys, please call the Tetrel Key
Helpdesk free on 0800 373 085.
If you woul like to speak to our Sales
Team, please call the Payp one Sales
Desk free on 0800 11 55 11. Lines
are open Mon ay to Fri ay, 8am to
6pm an Satur ay from 9am to 2pm.
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3
Everyday features
Making and answering calls
These instructions will tell you how to use the
payphone for making an answering normal calls,
an for making Owner calls.
If you want to make an Owner call – where you on’t
have to put in any cash an the calls you make are
charge to your normal phone bill – you will fin the
instructions on page 6.
Money
These instructions will tell you how to empty the cash
box, fin out the amount of money the payphone has
taken, an reset the counter to £0.00.
• page 4
• page 8
These are the most common features an functions,
which you will probably use most often. For any other
features, see the Extra features section on page 10.
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4
Making a normal payp one call
1Lift the han set
The display will show
2Dial the number
The display will show the nu ber as you dial it.
3Wait for your call to be answere
4As soon as your call is answere ,
put your money in
You will need to insert coins to at least the value shown on
the display.
The payphone will accept 10p, 20p, 50p and £1 coins,
and any other coins or tokens you progra it to accept
(see page 26 for instructions).
5As you talk, keep an eye on the isplay
The display will show how uch oney you have left.
20 seconds before the oney runs out, the display will
flash and you will hear a series of beeps. You can add ore
oney at any ti e during the call, but re e ber that the
payphone does not return any unused coins.
PLEASE DIAL
1
23
456
789
0
H
23
Before you make a normal payp one call, make sure
you have enough cash rea y. Put in the money as
soon as your call is answere or the call will be
isconnecte .
Everyday
features:
Making and
answering calls
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5
To redial t e last number you dialled,
on’t hang up
– Press REDIAL when you hear the engage tone.
23
56
789
Everyday
features:
Making and
answering calls
To call a pre-programmed memory number, you will
nee to lift the han set an press the appropriate
Memory button.
Wait for your call to be answere . As soon as your call is
answere , put your money in.
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6
1Lift the han set
2Press S
The display will show
3Enter your PIN
4Press the white button below the volume button
The display will show
5Dial the number – you o not nee to put any
money in when your call is answere
When you have finished your calls, hang up.
The payphone will then be ready to ake
nor al payphone calls.
1Lift the han set
2Unlock the cash box an leave the key in
the lock
3Press the white button below the volume button
4Lock the cash box an remove the key
The display will show
5Dial the number – you o not nee to put any
money in when your call is answere
When you have finished your calls, hang up.
The payphone will then be ready to ake nor al
payphone calls.
owner call
owner call
pin
Making an Owner call
using your PIN
Making an Owner call
using your cas box key
3
56
89
Everyday
features:
Making and
answering calls
This feature
can be
activate by
following the
instructions
an using
either your PIN
or the cash box
key.
It is best to use
your PIN for
the features
where you
have a choice
of metho s, as
it is easier an
more secure.
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7
Everyday
features:
Making and
answering calls
When your payphone rings, you just nee to lift
the han set to answer the call.
The caller will hear a series of beeps which will let
them know they are calling a payphone.
Answering calls
br
1
23
456
789
0
H
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8
Emptying t e cas box
You will nee the cash box key
1Lift the han set an rest it on the table or floor
2Unlock the cash box an lift the cover
3Empty the cash box tray
4Replace the tray an lock the cash box
You should check that you have locked the cash box
securely by trying to lift the cover.
Everyday
features:
Money
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9
1Lift the han set
2Press S
The display will show
3Enter your PIN
4Press S66
The display will show
5Press Hto see how much money the payphone
has taken since it was last reset
6Press Hagain to see how much money the
payphone has taken
since it was first
use .
You will nee the cash box key
1Lift the han set
2Unlock the cash box an leave the key in
the lock
3Press S66
The display will show
If it does not, hang up,
lift the handset and try entering S66 again.
4Press Hto see how much money the payphone
has taken since it was last reset.
After t e last step of eit er met od, you can
reset t e amount to £0.00
Press 0, then H.
The display will flash once to confir that you have
reset it to £0.00.
money
money
pin
C ecking t e total money
taken using your PIN
C ecking t e total money taken
using t e cas box key
Everyday
features:
Money
1
23
456
789
This feature
can be
activate by
following the
instructions
an using
either your PIN
or the cash box
key.
It is best to use
your PIN for
the features
where you
have a choice
of metho s, as
it is easier an
more secure.
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10
Extra features
You can use these features to personalise your
BT Contour 50 Payphone for your precise nee s.
Type of feature Features Page
Barring Barring certain outgoing calls 12
Barring calls ma e with fake coins or tokens 13
Barring incoming calls 14
Setting the ringer switch 15
Barring ol coins from being use 16
Call han ling Withhol ing your number 17
Setting the i entification tone 18
Setting the Operator tone 19
Setting the privacy feature 20
Setting an automatic switchboar co e 21
Setting a manual switchboar co e 22
Removing a switchboar co e 23
Charging Setting call charges 24
Setting the minimum fee 25
Programming new coins or tokens 26
Programming exception co es 27
Cancelling exception co es 28
Charging for calls to Directory Enquiries 28
Payphone settings Setting the payment timer 29
Programming the Memory buttons 30
Setting the time an ay 32
Changing your PIN 33
Setting the ialling mo e 33
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11
Extra features:
How to get started
You will nee to use these instructions to
start the programming mo e when you
want to change any of the extra features.
Once you have starte the programming
mo e, you can change as many features as
you like as long as you on’t hang up. If you
hang up before you have finishe
programming, you will fin a iagram to
remin you how to start the programming
mo e in the left margin of every other page.
You will nee the cash box key
1 Lift the han set
2Unlock the cash box
an leave the key in
the lock
The display will show
3Enter your PIN
4Press H
The display will show
If it still shows PIN, the PIN was incorrect
- try entering it again. If you enter the wrong PIN ore
than once, reset your payphone using the instructions on
page 34. The PIN will go back to 2802. Re e ber to
change it again using the instructions on page 33.
5Choose the feature you want to program an
follow the instructions on the following pages.
Money
PIN
How to get started
456
789
0
H
VOLUME
br
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Start
456
789
0
H
VOLUME
br
123
6
H
12
Barring certain outgoing calls
You can choose to prevent calls being ma e from
your payphone to certain types of numbers.
If a new phone code is launched and your payphone shows
BARRED when you dial the new code, it is because the
payphone does not recognise the code. You will need to
progra the new code in as an exception code, using the
instructions on page 27.
If the payphone says a nu ber is barred when it shouldn’t be,
contact the Helpdesk. For contact details, see page 2.
For information about the types of calls you can bar
an the settings on your payphone when you first
get it, see the table on the right.
Start programming, if you haven’t alrea y
2Press S22H
The display will show
3Press Memory 1
to choose the type
of call you want to
bar or allow, an
keep pressing it to
scroll through the
choices
4Press Program 2
to bar or allow calls
The display will show
the call type and whether
it is barred or unbarred,
eg
to confir the setting you
have chosen
5Press H
The display will flash once to confir the barred and
unbarred nu bers have been set.
6Repeat steps 3 an 4 until you have finishe
7Program another feature or lock the cash box,
remove the key an replace the han set.
premium ✓
free ✓
1
Start
programming
456
789
0
H
VOLUME
br
123
6
H
Extra features:
Barring
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Extra features:
Barring
Barring calls made wit fake coins
or tokens
If you’re having a problem with people using fake
coins or tokens, known as slugs, you can program
your payphone to reject them.
Start programming, if you haven’t alrea y
2Press S86H
The display will show
3Press HH
The display will show
4Insert the slug 8 times
The display will show
5Program another feature or lock the cash box,
remove the key an replace the han set.
slug ok
slug
token a 1
Call type barre ✗types of calls barre
unbarre ✓
FREE ✓Calls that are normally free,
eg 0800 an 0500 numbers
OPERATOR ✗Calls to the Operator on 100
an 151
DIR ENQ ✓Calls to Directory Enquiries on
192 or 153
WORLD ✓Calls to any other countries
ASIA ✓Calls to Australia, New Zealan ,
Singapore an Hong Kong
AMERICA ✓Calls to America, Cana a an
the Caribbean
EUROPE ✓Calls to Europe
EIRE ✓Calls to the Republic of Irelan
on numbers beginning with
00353
PREMIUM ✗Calls to information services,
eg numbers beginning with 090
MOBILE ✓Calls to mobile phones
NATIONAL ✓Calls outsi e your local area,
eg numbers beginning with
01 an 02
LOCAL ✓Calls to local phone numbers
an local rate numbers,
eg numbers beginning with
2 to 9, an 0845 numbers
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Start
programming
456
789
0
H
VOLUME
br
123
6
H
14
Barring incoming calls
You can stop your payphone accepting any
incoming calls.
Start programming, if you haven’t alrea y
2 Press S46H
The display will show
if inco ing calls are barred
or
if inco ing calls are allowed.
3Press Program 2
to change the setting
4Press H
The display will show
if inco ing calls are allowed
or
if inco ing calls are barred.
5 If you have barre incoming calls, switch the
ringer volume to Off – see next page for etails
If you leave the ringer volu e on High or Low, the
payphone will ring every ti e so eone calls even if you
have barred inco ing calls, but you will not be able to
answer.
6 Program another feature or lock the cash box,
remove the key an replace the han set.
SET RIN ER SWITCH Off
SET RIN ER SWITCH ON
ANSWER ✓
ANSWER ✗
Start
programming
456
789
0
H
VOLUME
br
123
6
H
Extra features:
Barring
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15
Extra features:
Barring
Setting t e ringer switc
You can switch the ringer off or switch the volume
between high an low.
You will nee the cash box key
1Unlock the cash box an lift the cover
2Switch the ringer to the volume you
want – you can choose high, low or off
3Close the cover an lock the cash box.
HIGH LOW OFF
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16
Start
programming
456
789
0
H
VOLUME
br
123
6
H
You can stop a coin from being use to make calls,
for instance if the esign changes or it is with rawn
from circulation.
Start programming, if you haven’t alrea y
2Press S26H
The display will show
to show that 10p coins are allowed.
3Press Memory 1
to choose the coin
you want to bar
4Press Program 2
to stop the coin
being use
The display will show
to show that the coin is barred.
5Press H
The display will flash once to confir the coin has
been barred.
6Repeat steps 3 to 5 until you have finishe
7Program another feature or lock the cash box,
remove the key an replace the han set.
coin 1op ✗
coin 1op ✓
Barring old coins from being used
1
Extra features:
Barring
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17
Wit olding your number
If your payphone is not on a payphone line, it may
isplay your number to people you are calling.
You can withhol your number to stop it from being
available for people to call the payphone back.
T is service is not available on payp one lines.
Start programming, if you haven’t alrea y
2Press S23H
The display will show
if your nu ber is withheld
or
if your nu ber is not withheld.
3Press Program 2
to change the setting
4Press H
The display will flash once to confir this service is set.
5Program another feature or lock the cash box,
remove the key an replace the han set.
withheld ✗
withheld ✓
Extra features:
Call handling
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18
Start
programming
456
789
0
H
VOLUME
br
123
6
H
Extra features:
Call handling
Callers to your payphone will hear a tone to tell them
that they are calling a payphone. BT Operators will
recognise this tone an will not connect reverse
charge calls. You can choose to turn this tone off,
although BT recommen that you leave it on.
Start programming, if you haven’t alrea y
2 Press S43H
The display will show
if the tone is on
or
if the tone is off.
3 Press Program 2
to change the
setting
4 Press H
The display will flash once to confir the setting has
been changed.
5 Program another feature or lock the cash box,
remove the key an replace the han set.
PID tone ✗
PID tone ✓
Setting t e identification tone
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Extra features:
Call handling
19
Setting t e Operator tone
When anyone ials 100 from the payphone, the
Operator will hear a tone which tells them that the
call is from a payphone so they won’t irectly
connect or transfer calls for the caller. You can
choose to turn this tone off, although BT
recommen that you leave it on.
Start programming, if you haven’t alrea y
2Press S67H
The display will show
if the tone is on
or
if the tone is off.
3Press Program 2
to change the setting
4Press H
The display will flash once to confir the Operator tone
has been changed.
5Program another feature or lock the cash box,
remove the key an replace the han set.
op tone ✗
op tone ✓
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