BT IN TOUCH 1000 User manual

Welcome
Setting up your
BT In Touch 1000 phone
Registering pendants
BT In Touch 1000
in normal use
Additional information
Welcome
Setting up your
BT In Touch 1000 phone
Registering pendants
BT In Touch 1000
in normal use
Additional information
BT In Touch 1000
User guide for the BT In Touch 1000 phone and BT In Touch Pendant
Working in conjunction with a careline service provider
(Pendant ordered separately)

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3
Contents
Welcome to the BT In Touch 1000 5
How the BT In Touch 1000 works with
a careline service provider 6
Emergency sequence for careline support 7
Unpacking 8
Safety instructions 9
BT In Touch 1000 - At a glance 10
Setting up your BT In Touch 1000 12
In Touch Pendant - At a glance 15
Registering your BT In Touch Pendant 16
The BT In Touch 1000 in normal use 20
Desk and wall-mounted phone positions 24
Help and advice 27
Approved batteries 28
Technical specification 29
Index 30

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BT In Touch

5
Welcome
Welcome to the BT In Touch 1000
Many people welcome the peace of mind that
comes from knowing that they and their loved
ones are safe and cared for. This gives them
the confidence to live their lives to the full.
If you, a friend, or a family member need a
little extra support - maybe because of age,
disability, illness or living alone), then BT In
Touch 1000 may give you the extra peace of
mind you need.
With all the benefits of a modern phone, the
BT In Touch 1000 also has a special function -
it acts as an emergency communicator if the
user needs urgent help. At the touch of a
button, the user is automatically put in telephone
contact with their chosen careline service
provider - even if they cannot get to the phone.
This user guide:
• tells you how to set up your BT In Touch
1000 Phone and Pendant to work with a
careline service provider,
• provides detailed descriptions of how your
BT In Touch 1000 works in everyday use
and in an emergency.

6
Welcome
What is a careline service provider?
A careline service provider
provides emergency support.
It is usually a 24-hour call
centre run by a local authority
or charity and is staffed by
trained operators.
BT In Touch 1000 package
Your BT In Touch 1000 package
will comprise:
BT In Touch 1000
Phone
BT In Touch
Pendant which lets
the user make an
emergency alert call
Once you have subscribed to a careline service
provider, any emergency situation will be dealt
with by a 24-hour careline operator.
In the event that the Emergency button
(phone/Pendant) is pressed, your BT In Touch
1000 will ring direct to the careline service
provider. An experienced careline operator will
then be able to converse with you, assessing the
situation and, if required, contact a nominated
emergency contact (eg. a relative or friend) or
the emergency services.
How the BT In Touch 1000 works
with a careline service provider
Please note
The BT In Touch Pendant is a separate product
(Item code: 871769). If you order the pendant, the
package contains:

7
Welcome
Emergency sequence for Careline
support
24hr Careline
service provider
BT In Touch 1000 phone makes
a direct call to the Careline
Careline operator speaks to the User via
the loudspeaker, taking any necessary
emergency action
User listens and speaks to
the careline operator ‘handsfree’ via
the loudspeaker
START OF EMERGENCY SEQUENCE
AT THE USER’S PREMISES
BT In Touch Pendant button
or Emergency button on
the BT In Touch 1000
phone pressed
The Emergency button begins
to flash and beep.
BT In Touch 1000
BT In Touch
Pendant

8
Welcome
Unpacking
When unpacking you should find:
In the unlikely event that
anything is missing, please
contact your careline service
provider immediately.
BT In Touch 1000 Phone
1 mains adaptor
Wall plugs and screws 6 x AA Nickel metal-hydride
re-chargeable batteries
1 base stand for
wall-mounting or
raised mounting
Belt clip Necklace
Wrist strap
Detachable mounts shown with BT In Touch Pendant
One BT In Touch Pendant with
3 detachable mounts (to be
used in conjunction with the
BT In Touch 1000)
BT In Touch Pendant includes batteries
and is sealed.
Warning
When replacing batteries only use the approved
rechargeable AA types with at least 600mAh
capacity in order to achieve the specified operating
time. See page 28 for a list of approved batteries.
Never use other batteries or conventional alkaline
batteries as they may result in short circuit or
destroy the battery casing.
Please note
The BT In Touch Pendant is a separate product
(Item code: 871769).

9
Welcome
Use the power adaptor and the
batteries supplied.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may
occur.
Do not use the BT In Touch 1000
in damp, humid conditions such as
bathrooms. You can wear the BT
In Touch Pendant in humid
conditions, including in the bath
or shower, as the BT In Touch
Pendant is waterproof.
Do not expose the phone or
related equipment to fire or water.
Do not expose the BT In Touch
Pendant to fire.
Do not use the BT In Touch 1000
or BT In Touch Pendant in places
where there are explosive hazards.
Safety instructions
Warning
When replacing batteries only use the
approved rechargeable AA types with
at least 600mAh capacity in order to
achieve the specified operating time.
See page 31 for a list of approved
batteries. Never use other batteries or
conventional alkaline batteries as
they may result in short circuit or
destroy the battery casing.

A
B
C
G
H
I
J
K
L
P
Q
R
S
T
U
V
Handsfree
V
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l
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m
e
Redial
Store S
R
10
Setting up your
BT In Touch 1000 phone
Handset hook
When the phone has been wall-mounted,
it keeps the handset in place.
Store button
Use to store phone numbers in the
Quickdial memories
Speaker
When in handsfree, your caller’s voice
will be heard through the speaker.
Redial button
Press to redial the last number dialled.
Ringer volume and ring tone
switches (underside)
Use to adjust the volume and tone
of the ringer.
Pendant receiver aerial
Aerial receives the Pendant signal to remotely activate
the emergency sequence or automatically answer an
incoming call in handsfree.
Handsfree button
Allows you to use the phone without lifting the
handset - either in an emergency or in normal
telephone use.
At a glance

D
E
F
M
N
O
W
X
Y
Z
e
Cancel
Secrecy
Setup
Announce
Handset park
When you leave the phone during a
conversation, you can place the handset on
here (for wall-mount use only).
11
Setting up your
BT In Touch 1000 phone
Recall button
Use with some Select Services and for transferring calls on certain switchboards.
Microphone
Use in ‘handsfree’ conversation.
Emergency button
Press in an emergency to start the
emergency sequence.
Set-up button (under Quickdial memory label)
Use to check and change optional features on
your phone.
3 Quickdial memories
Use them to store Quickdial memory numbers. In most instances, your
careline service provider can remotely program these memories for you.
Cancel button
Cancels the emergency sequence.
Secrecy button
Held down, this button allows you to speak to someone in the same room
without the person on the other end of the line hearing your conversation.
Quickdial memory label
For keeping a record of
your emergency contact
numbers.
Volume button
Use to adjust the handsfree (loudspeaker)
volume. Also use it to move the cursor left
and right when editing names and numbers.
M1
M2
M3

12
Setting up your
BT In Touch 1000 phone
Important
The BT In Touch 1000 is only completely
operational once you have subscribed to a careline
service provider and they have arranged for an
engineer to install and test your BT In Touch 1000
Phone and Pendant.
1Charge the batteries
The 6 x AA Nickel metal-hydride rechargeable
batteries should be charged for 24 hours
before customer installation.
2Plan where you will put your
BT In Touch 1000
Ideally you should site the phone where you
spend most of your time. This will ensure you
can hear the phone voice announcements,
either during normal use or in an emergency,
and especially when operating in ‘handsfree’.
The phone should be within 2 metres of a
phone socket.
Warning
Your BT In Touch 1000 is designed to operate in a
normal domestic environment only, with the
exception of the Pendant which is waterproof.
3Install (or replace) the batteries
You must fit the batteries supplied before you
attach the base stand for either raised or wall-
mounted positions.
Warning
Before installing (or replacing) the batteries, the
phone must be disconnected from the phone line
and the mains power.
Setting up the In Touch 1000
This section covers the setting up of your BT In Touch 1000.
Please follow the steps in the order shown.

RINGER
VOLUME
HI
LOW
OFF
RINGER
R1
R2
R3
13
Setting up your
BT In Touch 1000 phone
Open the battery cover on the underside of
your BT In Touch 1000. Insert the 6xAA Nickel
metal-hydride rechargeable batteries.
IMPORTANT
The batteries act as a stand-by power source in the
event of the mains power being disconnected. If at
any time you find that the battery power has been
used, you should immediately recharge all the
batteries. This will ensure that your phone has the
maximum stand-by power time.
4Connect the telephone
line cord
If you do not have a modern phone socket,
then you can call BT on Freefone 0800 800 150
and ask for a BT engineer to come and fit the
correct type. This is a chargeable service.
5Select ringer volume
The ringer volume switch is on the underside
of your phone.
Set the volume of the ringer to High, Low
or Off.
This should be done before you attach the base
stand for either raised or wall mounted positions.
6Select ringer tone
The ringer tone switch is on the underside of
your phone.
This switch allows you to select the pitch
required for the ringer.
R1: for a low-pitched tone
R2: for a medium-pitched tone
R3: for a high-pitched tone
This should be done before you attach the base
stand for raised or wall-mounted positions.
7

14
Setting up your
BT In Touch 1000 phone
7Connect the power cable
Plug the power cable into the socket on the
underside of your BT In Touch 1000 as shown.
The cable needs to be pressed into its channel
to keep it out of the way. The way you do this
will depend on how you have positioned your
phone (with or without the base stand, wall-
mounted or not). See ‘Desk and wall-mounted
phone positions’ on page 24.
8Uncoil the pendant receiver aerial
The pendant receiver aerial which hangs from
the back of your BT In Touch 1000 needs to be
uncoiled.
Important
Please do not tamper with the pendant receiver aerial.
9Positioning your
BT In Touch 1000
Your BT In Touch 1000 can be positioned in
3 ways:
Please note
Make sure you test your phone before you finally fix
it in position.
• Flat on a table or desk.
• Raised position on a table or desk using
the base stand.
• Wall-mounted using the base stand.
See ‘Desk and wall-mounted phone positions’ on
page 24.

15
Registering pendants
Small, lightweight and waterproof, the BT In Touch
Pendant acts as a portable emergency button for the
BT In Touch 1000. When pressed in an emergency, the
BT In Touch Pendant contacts the BT In Touch 1000
which automatically dials the allocated careline
service provider.
In a non-emergency, the BT In Touch Pendant
button can be pressed to answer and end an
incoming call, enabling the User to hold a
‘handsfree’ conversation via the loudspeaker
on the phone.
The BT In Touch Pendant has a battery
life of about 4 years (based on 2 presses
a day) and a range of up to 50 metres
from the BT In Touch 1000 phone.
It has 3 interchangeable, detachable
mountings allowing it to be worn around
the neck, on a wrist strap or on a belt clip.
You can have up to 2 BT In Touch Pendants
working with one BT In Touch 1000 phone.
At a glance
3 detachable mountings for necklace, wrist strap or belt clip wearing
BT In Touch Pendant
emergency button
When pressed, this
button starts the
emergency sequence.
Reverse side
Belt clip Necklace Wrist strap

16
Registering pendants
Registering your BT In Touch
Pendant
Registering your BT In Touch
Pendant(s)
Before using a BT In Touch Pendant for the
first time, you need to register it to your BT In
Touch 1000.
To register your BT In Touch Pendant(s)
Press and hold down the Store button for
5 seconds.
Whilst holding down the Store button,
press and release the Pendant button.
If you have a second BT In Touch
Pendant, continue holding down the
Store button.
Press and release the second Pendant
button.
Now release the Store button.
You will hear a double beep, and the
announcement “Pendant logged on.
Please test all Pendants.”
BT In Touch Pendant registration is
now complete.
Testing the range of the BT In Touch
Pendant
You need to check the performance of the BT
In Touch Pendant under the conditions of your
own home and garden.
The maximum range in a clear line-of-sight of
the BT In Touch Pendant is 50m, but this
operating range may vary depending on
certain conditions. For example:
• You are too far from the phone - the
maximum range in a clear line of sight, that
is, with no obstructions, is 50m.
• You have another radio device or transmitter
situated near your home which is interfering
with your BT In Touch Pendant, such as a
fire station nearby.
✓
Store

Belt clip Necklace Wrist strap
17
Registering pendants
• Something is blocking the signal between the
BT In Touch Pendant and the phone, such as,
unusually thick walls, a tree or a garden shed.
Important
Whenever you change the location of the BT In
Touch 1000, you should test your the BT In Touch
Pendant again.
BT In Touch Pendants
The BT In Touch Pendant provides peace of
mind wherever the User is around the home
(provided they are within range of the BT In
Touch 1000).
The BT In Touch Pendant is used for
2 purposes:
• To start the emergency sequence -
by sending a signal to the BT In Touch 1000.
• To answer incoming calls and automatically
put the phone in ‘handsfree’.
Changing the way you wear your
BT In Touch Pendant
The BT In Touch Pendant can be worn in 3
ways, depending on which is most convenient:
• Around the neck using the cord provided.
• Clipped on to a belt or other part of clothing.
• On the wrist like a watch.
To change the way you wear your BT In Touch
Pendant, simply push on or pull off any of the
detachable mounts:
BT In Touch Pendant life
The BT In Touch Pendant will normally work
for about 4 years (based on 2 presses per day).
The BT In Touch Pendant is a sealed unit
which does not require maintenance. When
the batteries are low and you wish to receive a
replacement BT In Touch Pendant, contact
your careline service provider.
The BT In Touch Pendant is also waterproof
and floats on water, so you can safely wear it in
the bath or shower.
Please note
It is recommended that you replace the BT In
Touch Pendant at least every 4 years. To receive a
replacement, contact your careline service provider.

18
Registering pendants
Using 2 BT In Touch Pendants
Your BT In Touch 1000 will support up to
2 BT In Touch Pendants. This means that
2 people in the same house can benefit from
the BT In Touch package.
Using the BT In Touch Pendant to
answer calls
BT In Touch Pendant in normal use
You can use the BT In Touch Pendant
to answer incoming calls. When the
phone rings, simply press the Pendant
button to answer the call. This puts the
phone into ‘handsfree’ mode. You don’t
need to pick up the handset, simply
speak to the caller using the built-in
microphone on the telephone.
When you have finished your
conversation, press the Pendant
button again to hang-up. The light on
the Handsfree button will go out.
If, during the call, you decide to use
the handset, simply pick it up and
continue your conversation.
Using the BT In Touch Pendant in
an emergency
To use the BT In Touch Pendant in an
emergency, you simply press the
Pendant button. The small red light
will flash to confirm that the Pendant
button has been pressed.
Your BT In Touch 1000 will contact
your allocated careline service
provider.
IMPORTANT
If the Pendant button is pressed at the same time
as a call is coming in, then your BT In Touch
1000 will assume that you want to receive the
incoming call rather than start the emergency
sequence.

19
Registering pendants
BT In Touch Pendant battery low
warning
When the battery in your BT In Touch Pendant
has about a year’s life left, the BT In Touch
Pendant will warn you by flashing 3 times
every time the Pendant button is pressed, and
the voice prompt will say “Replace Pendant soon”.
Registering a replacement
BT In Touch Pendant
To register a new or replacement BT In Touch
Pendant, you must follow the instructions in
“Registering your BT In Touch Pendants”,
see page 16.
Important
If you have 2 BT In Touch Pendants, you must
make sure you register both Pendants.

20
BT In Touch 1000
in normal use
BT In Touch 1000 in normal use
Making and receiving calls
To make a call
Lift the handset and listen for a dialling
tone.
Dial the number you require.
To end the call, replace the handset.
To receive a call
When the phone rings, either:
Pick up the handset and speak.
Or
Press the Handsfree button.
Or
Press the Pendant button.
Using handsfree
The handsfree feature allows you to use the
phone without picking up the handset, giving
you more freedom while you are speaking on
the phone. You can hear the caller’s voice
through the built-in speaker.
You can adjust the speaker volume with the
handsfree speaker volume control on the front
of the phone.
To adjust the speaker volume
Press –to reduce the volume.
Press +to increase the volume.
V
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V
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Handsfree