BT Relate 1100 User manual

Relate 1100 Caller Display
For use with BT’s Caller Display Service*
User guide
*Caller Display Service requires set-up by BT or your service provider and connection to a digital exchange

Please open this page for an “at a
glance” guide to your Relate 1100.

54
At a glance In this guide
At a glance 3
Introduction 6
Setting up 7
Using the telephone 10
Additional features 16
Help 22
Technical information 24
Index 25
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.
3
MONITOR
SCAN
CALLS
DIRECTORY
SERVICES
REDIAL
TIMER PAUSE RECALL
STORE MOVE MOVE CLEAR
Relate 1100
DIAL
MONITOR
SCAN
CALLS
DIRECTORY
SERVICES
REDIAL
TIMER PAUSE RECALL
STORE MOVE MOVE CLEAR
DIAL
Clear button
Deletes numbers
stored in the calls list
and directory.
Redial button
Use to redial the last
number dialled.
Services button
Accesses pre-
programmed BT
Select Services.
Directory button
Accesses numbers you
have stored in the
directory.
Calls button
Use to access the
calls list.
Scan䊱and Scan䊲
buttons
Use to move through
the calls list, directory,
services directory.
Dial button
Press to dial a number
shown in the display.
䊴Move and
Move 䊳buttons
Use to move the
cursor when entering
information in the
directory.
Store button
Use when storing
and editing numbers
in the directory.
Timer button
Use for timing
telephone calls and
setting the time.
Pause and recall
buttons
For use with
switchboards and
BT Select Services.
Monitor button
Allows you to dial a
number without
lifting the handset.
Display
Displays numbers
stored in the calls list,
directories and redial.
Handset
Keypad
Use to dial telephone
numbers.
Also used when entering
names in the directory.
Volume control
Located on the side of
your Relate 1100 and
used to set the in-built
speaker volume (for use
when using the Monitor
function).
Ringer volume
control
This is located on the
underside of your Relate
1100 and is used to set
the ringer volume.
At a glance

5
In this guide
At a glance 3
Introduction 6
Setting up 7
Using the telephone 10
Additional features 16
Help 22
Technical information 24
Index 25
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.

6
Introduction Your Relate 1100 is
designed for ease of use and made to the high
standards set by BT.
We thank you for making the right
choice and expect that your Relate
1100 will give you many years of
quality service.
Please read the instructions
carefully before use, and retain this
user guide for future reference.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone)
Purchase price:
For warranty purposes, proof of purchase
is required, so please keep your receipt.

7
Check that your Relate 1100 is
complete. When you unpack you
should have:
• Relate 1100 with telephone line
cord attached.
BT’s Caller Display
service
Your Relate 1100 receives and
displays caller display information
transmitted over the BT network.
In most cases this information
includes the caller’s phone number
and the date and time that the call
was received.
In order for your Relate 1100 Caller
Display to display this information
you must first subscribe to BT’s
Caller Display service.
For further information call BT free
on Freefone 0800 800 150
(residential customers) or Freefone
0800 800 152 (business customers)
or your service provider.
Other UK networks.
For your Relate 1100 to display the
information you must subscribe to
your network provider’s caller
display.
For more information call your
network provider.
Setting upFollow these steps to get your
Relate 1100 ready for use.
Plan where you will put your Relate
1100, it should be within two metres of
the phone socket.
Note
You require 4 x AA Alkaline batteries
for the Caller Display service to work.
(Batteries not included).

8
1 Insert batteries
To install the batteries, open the
battery cover on the underside of
your Relate 1100 by releasing the
catch (1) and lifting the cover (2).
You will need 4 x AA Alkaline
batteries (not included).
2 Plug your Relate 1100
into the socket
If you do not have a socket, call
Freefone 0800 800 150 and ask for
a BT engineer to come and fit the
correct socket. This is a chargeable
service.
OPEN
BATTERIES
CLICK CLOSED
OPEN
CLICK CLOSED
BATTERIES
It is important to maintain the batteries in
your Relate 1100. Without battery power
the caller display screen and other display
features will not work.
Battery low indication
When the batteries are nearing the end of
their useful life, the battery low icon will be
displayed on the top line of the display.
This will also be displayed if there are no
batteries fitted.
Setting up
1
2

9
5 Set the date and time
Once you have subscribed to BT’s
Caller Display service there will be
no need to set the date and time as
this information is set automatically
following your first incoming call.
3 Set the ringer volume
The ringer switch is located on the
underside of the base. There are 3
settings:
HI a loud ring: your Relate 1100
is preset to this position.
LOW a quiet ring.
OFF no ring.
4 Set the monitor volume
The monitor volume switch is
located on the side of your Relate
1100 and should be set to an
audible level in order for you to
hear dial tones when using the
monitor facility.
RINGER
VOLUME
HI
LOW
OFF
VOLUME
LOW MID HI
Setting up

Using the monitor button
By using the MONITOR button, you
can keep your hands free while
waiting for a call to be answered.
To monitor a call
•Press the MONITOR button, you
will hear a dial tone.
•Dial the telephone number.
•When the call is answered, lift the
handset and take the call as
normal.
10
Using the telephone
Dialling a number
Your Relate 1100 allows you to key
in a telephone number, check it and
edit it if necessary before it is
dialled.
To dial and check a telephone
number
•Without lifting the handset, dial in
the telephone number using the
keypad. The number is shown in
the display.
•You can now check the number.
•If the number is correct press the
DIAL button. The number is
dialled (within 3 seconds).
•When the call is answered, lift the
handset and take the call as
normal.
To hear the dial tone, the volume
control must be set to an audible level
using the control on the side of your
Relate 1100.
When using the MONITOR button,
MONITOR is shown in the display.
To edit a number
If the number shown in the display is
incorrect, edit it by using the 䊴 MOVE
or MOVE 䊳buttons to move through
the number then use the keypad to
make any changes.
DIAL
MONITOR

11
Redialling a number
Your Relate 1100 automatically stores
the last number dialled. This number
can be redialled at the touch of a
button.
To redial the last number dialled
•Either lift the handset or press the
MONITOR button.
•Press the REDIAL button. Your
Relate 1100 will automatically
redial the last number you called.
•If you have pressed the MONITOR
button, when the call is answered,
lift the handset and take the call
as normal.
•If the number is engaged or the
call is not answered, replace the
handset or press the MONITOR
button to end the call.
Using the telephone
REDIAL
If you have lifted the handset or
pressed the MONITOR button, any
number shown on the display can be
automatically redialled by pressing the
DIAL button.
Using the calls list
As your Relate 1100 receives calls, it
automatically stores the caller’s
phone numbers in its calls list and
numbers them in the order they
were received.
To read the calls list
•To read the most recent call,
press the CALLS button. The last
received call will be shown in the
display.
•Press the SCAN 䊱to move to the
beginning of the calls list.
•Press the SCAN 䊲to move to the
end of the calls list.
•When you reach the end of the
calls list (this can be either the
beginning or the end of the list)
the display will show END OF LIST.
Your Relate 1100’s calls list stores
information up to a maximum of 30
calls. Once the list is full, as new calls
are received the oldest ones stored are
discarded.
SCAN
New Calls indicator
The New Calls indicator flashes when
calls have been received since you last
viewed the calls list.
CALLS

12
Deleting numbers stored
in the calls list
You can choose to delete numbers
stored in the calls list individually or
all at once.
To delete individual numbers
•Press the CALLS button. The last
received call will be shown in the
display.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the
calls list.
•When the number you want to
delete is shown in the display
press the CLEAR button twice in
quick succession (within one and
a half seconds). The number is
deleted automatically.
To delete all stored numbers
•Press the CALLS button. The last
received call will be shown in the
display.
•Within 20 seconds, press and hold
the CLEAR button for 6 seconds
until the display shows LIST
EMPTIED.
To dial a number recorded in the
calls list
•Lift the handset.
•Press the CALLS button. The last
received call will be shown in the
display.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the
calls list.
•When the number you want to
dial is shown in the display press
the DIAL button. The number is
dialled (after 3 seconds).
Numbers recorded in the calls list can
also be dialled without lifting the
handset. Dial the number as explained
above, when you hear the call answered
lift the handset and take the call as
normal.
If the call is not answered press the
MONITOR button to end the call.
Using the telephone
DIAL
SCAN
CALLS
CLEAR
SCAN
CALLS
CLEAR
CALLS

For example, to enter the name
JOHN:
•Press the 5button until display
shows J.
•Press the 6button until Ois
shown.
•Press the 4button until His
shown.
•Press the 6button until Nis
shown.
•Press the STORE button. The name
and number is now stored.
The display shows STORED.
13
If you need to repeat a letter, press the
MOVE 䊳button to move to the next
character space.
Using the telephone
Copying numbers stored
in the calls list to the
directory
Numbers stored in the calls list can
be copied to your Relate 1100’s
directory.
To copy recorded numbers
•Press the CALLS button. The last
received call will be shown in the
display.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the
calls list.
•When the number you want to
copy is shown on the display
press the STORE button.
The display shows:
ENTER NAME / THEN PRESS
STORE.
•Use the keypad to type in letters
by pressing the number button
which displays the letter you
want. Press the button until the
letter you want is shown.
STORE
SCAN
CALLS

•When the entire number has been
entered press the STORE button,
the display shows ENTER NAME.
•Using the keypad enter a name.
You can enter a name of up
to 16 characters. (See page 13)
14
Using the directory
Your Relate 1100 can store up to 20
names and telephone numbers in its
directory. These numbers can be
entered either using the keypad or
by copying them from the calls list
(see ‘Copying numbers stored in the
calls list to the directory’, page 13).
To store names and numbers in
the directory
•Press the STORE button.
The display shows STORE.
•Press the DIRECTORY button.
The display shows ENTRIES
and the number of entries (if
any) already stored in the
directory (0-20).
•The display will then show
ENTER NUMBER / THEN PRESS
STORE.
•Using the keypad, enter the
telephone number you want to
store.
When a call is received, if the name
and number are stored in your Relate
1100’s directory they are automatically
shown in the display.
If the directory is full the display shows
DIRECTORY FULL.
Using the telephone
STORE
•When the name has been entered
press the STORE button, the
display shows STORED.
A maximum of 3 consecutive pauses
can be stored in a number. However,
there is no limit to the number of
pauses which can be stored between the
digits of a number.
To put a pause in the memory
For such services as home banking,
you may need to use the PAUSE
function. Storing this in the directory is
simple. Start programming in your
number as shown previously.
Where you want a pause, press the
PAUSE button. This will be shown in
the display as P.
When entering a name, the cursor will
automatically move to the next letter.
If the letter you require is entered using
the same button, use the MOVE 䊳
button to move the cursor one space.
If you make a mistake, use the 䊴 MOVE
and MOVE 䊳buttons to move the
cursor forward and backward through
the name.
DIRECTORY

For example, to find the name
EDWARD:
•Press the DIRECTORY button.
The display shows the last stored
directory entry.
•Using the keypad enter the first
letter of the name, in this case E.
•Your Relate 1100 will then locate
the name Edward.
To delete names and numbers
stored in the directory
•Press the DIRECTORY button.
The display shows the last stored
directory entry.
•Locate the entry you want to
delete.
•When the entry you want to
delete is shown in the display
press the CLEAR button twice in
quick succession (within one and
a half seconds), the number is
deleted automatically.
To locate numbers stored in the
directory
Entries can be located in one of
two ways.
Either:
•Press the DIRECTORY button.
The display shows the last stored
directory entry.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the
directory until the name and
number you are looking for is
shown in the display.
Or:
•Entries in the directory are stored
alphabetically this means that you
can use the keypad to find the
stored name you are looking for
by entering the first letter of the
entry.
15
Using the telephone
If you have stored more than one name
beginning with the same letter, your
Relate 1100 will find the name which
is first alphabetically. Once a name
has been found use the SCAN 䊲button
to move to the next name.
SCAN
DIRECTORY
DIRECTORY
DIRECTORY
CLEAR

To set Call Minder
Call Minder acts as a message
service allowing callers to leave
messages for you if you are
unavailable to receive the call.
You can then listen to these
messages at a later date.
• Lift the handset or press the
MONITOR button.
• Press the SERVICES button.
• Press the 䊱or 䊲buttons to
display CALL MINDER.
The display shows 1571.
• Press the DIAL button.
Call Minder will tell you how
many messages you have and ask
if you want to hear them, repeat
them, remove them or save them.
• Answer Yes or No. You can then
go on to review your answering
options. You can end the call at any
time by hanging up.
16
Using Select Services
BT offer a range of Select Services,
available to anyone connected to a
modern digital exchange. Certain
Select Services carry a small charge
and will need to be set up by BT.
The access codes used for five of the
most popular services available are
pre-programmed and stored in your
Relate 1100’s directory. You can
update these to one of the Select
Services of your choice.
These services are:
Call Minder
Set Diversion
Cancel Diversion
Reminder Call
Withhold Number
If you experience difficulty with BT
Select Services call BT free on
Freefone 0800 800 150 (residential
customers) or Freefone 0800 800
152 (business customers) or your
service provider.
Additional features
DIAL
SERVICES

To set up a Reminder Call
Reminder call turns your Relate
1100 into a 24-hour alarm clock.
•Press the SERVICES button, the
display shows CALL MINDER.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the list of
services until REMINDER CALL is
shown in the display.
•Press the DIAL button, your
Relate 1100 will call the Call
Reminder service.
•You will hear the following message:
“Reminder Call Service, dial the
required time followed by # ”. Follow
the instructions given over the line.
•Using the keypad, enter the time,
then press the
# button.
To use Withhold Number
Withhold Number prevents your
number being sent to the person
you are calling.
Before dialling a number:
•Press the SERVICES button, the
display shows CALL MINDER.
•Use the SCAN 䊱button to move
through the list of services until
WITHHOLD NUMBER is shown.
•Press the DIAL button.
•Now use the keypad to dial the
number of the person you want
to call.
•You can continue the call as
normal. Your number will not be sent
to the person you are calling.
Ex-directory customers should contact
the operator if they want their number
to be permanently withheld.
If you enter the time incorrectly you
will hear the message “Sorry, you have
dialled incorrectly. Please hang up.’
Times must be entered using the 24
hour clock,.
For example, to enter 7 o’clock in the
morning, enter 0700. To enter 5:30 in
the afternoon, enter 1730.
If you prefer, you can lift the handset to
hear the instructions more clearly.
Additional features
17
DIAL
SCAN
SERVICES
DIAL
SCAN
SERVICES

•Once your time has been entered
you will hear confirmation of the
Reminder Call setting.
Following confirmation of the
setting you will be given the option
to change or cancel your Reminder
Call. To do this, follow the
instructions given over the line.
•Replace the handset or press the
MONITOR button.
To cancel a Reminder Call
•Lift the handset or press the
MONITOR button.
•Using the keypad dial in # 55 # .
•Your Reminder Call is now
cancelled and you will hear the
message “All your Reminder Calls
have been cancelled”.
•Replace the handset or press the
MONITOR button.
To use Call Diversion
You can set your Relate 1100 to
divert calls to any other number you
can dial direct, including mobile
phones and international numbers.
•Press the SERVICES button, the
display shows CALL MINDER.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the list
of services until SET DIVERSION
isshownin thedisplay.
•Press the DIAL button. Follow the
instructions given over the line.
•Using the keypad dial in the
number to which you want your
calls to be diverted.
•When you have entered the
number, press the
# button.
You will then hear confirmation of
your Call Diversion setting.
•Replace the handset or press the
MONITOR button.
If you prefer, you can lift the handset to
hear the instructions more clearly.
18
Additional features
MONITOR
DIAL
SCAN
SERVICES

To cancel Call Diversion
•Press the SERVICES button, the
display shows CALL MINDER.
•Use the SCAN 䊱and SCAN 䊲
buttons to move through the
list of services until CANCEL
DIVERT is shown in the display.
•Press the DIAL button. Your Call
Diversion will be cancelled, you
will hear confirmation of this
over the line.
Caller Display text
messages
Your Relate 1100 can also display
text messages sent via the Caller
Display service.
These messages are as follows:
INT’L = (INTERNATIONAL)
This indicates that the call was
received from outside the United
Kingdom.
UNAVAILABLE
The caller exchange/network does
not operate a caller display service.
WITHHELD
The caller has stopped their number
being sent.
OPERATOR
The call is sent via the operator.
PAYPHONE
The caller is ringing from a
payphone.
RINGBACK
The exchange is ringing you to let
you know that a previously engaged
number is now available.
NO NUMBER
See ‘Help’ section. This message
will not be stored in the calls list.
Additional features
19

•Use the 䊴 MOVE and MOVE 䊳
buttons to select either AM or PM.
•When the required setting is
shown, press the STORE button,
display shows STORED.
•Your Relate 1100 now returns to
standby mode and the new time
setting is shown in the display.
Using the call timer
facility
Using the TIMER button allows you
to monitor the duration of a call.
To time a call
•Make a call as normal, lifting
the handset or pressing the
MONITOR button.
•When the person you are calling
answers press the TIMER button.
•The clock in the display will
automatically begin to time the
call you are making.
•When you have finished your call
press the TIMER button again to
return to the current time.
Or
•Replace the handset, the elapsed
time of the call remains in the
display for 10 seconds.
•The timer retains the duration of
the last call until another call is
timed.
Additional features
Setting the date and time
Once you have subscribed to BT’s
Caller Display service there will be
no need to set the date and time as
this information is set automatically
following your first incoming call.
If you do not subscribe to BT’s
Caller Display service you can set or
adjust the time manually.
To set the clock
•Press the STORE button, display
shows STORE.
•Press the TIMER button, display
shows ENTER TIME HH:MM and
the first digit in the clock will
start to flash.
•Using the keypad enter the
current time.
•When you have entered the time
press the STORE button, display
shows STORED.
•The AM PM indicator will begin to
flash and the display shows 䊴AM
and PM 䊳.
Times must be entered using the 12
hour clock. For example 4:30 in the
afternoon will be entered and appear as
0430 pm.
STORE
TIMER
TIMER
20
MONITOR

To stop your caller
hearing a confidential
remark
You can talk to someone else close
by without the person on the other
end of the line hearing what you say.
•During a call, press the MONITOR
button, the display shows
MONITOR. Your caller is put on
hold and cannot hear anything
you say.
•Press the MONITOR button again
to resume your conversation.
Using your Relate 1100
with a switchboard
Access to Caller Display and Select
Services is not currently available
when your Relate 1100 is connected
to a switchboard. You may, however,
use your Relate 1100 as an ordinary
telephone. See your switchboard user
guide for advice on using the Recall,
Pause, #and ✱buttons to access
features provided by the switchboard.
21
Additional features
MONITOR