BT Versatility V16 User manual

BT Versatility
Owners Manual

BT Versatility
Owners Manual
1
Contents
Introduction to your BT Versatility System 7
System description 7
System options 8
Using this handbook 9
Introducing the Featurephones 10
To adjust how your Featurephone is mounted: 11
Using the Featurephone ‘Display’: 12
How to enter text when programming names or messages: 13
Using the Programmable Keys/Line Keys: 14
Using the Hands-free Key: 14
Using the Function Keys: 15
Expansion Console Extensions 15
Backlit ‘Display’ 15
Getting started – Basic Call Features 16
Making and answering calls 16
To make an external call: 16
To make an internal call: 16
To call an extension group: 16
To make a Speed Dial call: 17
To answer a call: 17
Reseize 17
Holding and transferring calls 17
To place an external call on hold: 17
To transfer a call to another Extension: 17
To transfer a call to an external number: 18
To make an external consultation call: 18
Deflecting calls 18
To deflect a call ringing at your Extension: 18
To Forward a call ringing at your Extension to Voicemail: 18
Diverting calls 19
To divert all calls from your Extension: 19
To divert your calls to you while you are at another Extension: 19
To divert calls when your Extension is busy: 20
To cancel a Divert on Busy diversion: 20
To divert calls when your Extension does not answer: 20
To cancel a Divert on No Answer diversion: 21
Group Divert 21
Setting a group divert from a system phone 21
Cancel group divert from system phone 21
Group Divert from standard phones 21
Holding conference calls 22
To hold an Internal Conference: 22
To hold an External Conference: 22
Using your Featurephone with a headset 22
To make an internal or external call when using a headset: 22
To clear down (end) a call when using headset: 22
To answer a call when using a headset: 22

Using a standard telephone 23
Feature access codes list 23
Making and answering calls 24
To make an external call: 24
To make an internal call: 24
To answer a call: 24
Holding and transferring calls 24
To place a call on hold: 24
To transfer a call: 24
To make an external consultation call: 24
Programming and dialling speed dial numbers 25
To programme a Personal Speed Dial number: 25
To dial a Personal Speed Dial number: 25
To dial a System Speed Dial number: 25
Additional call features 26
Redial 26
To redial the last external number dialled: 26
Saved Number Redial 26
Call Pick-up 26
To pick up a call ringing at another Extension in your Group: 26
To pick up an external incoming call: 26
Ring Back 26
To have a busy Extension call you back when it becomes free: 27
To receive an exchange Line as soon as one is available: 27
Camp on Busy 27
Call Waiting from another Extension 27
To present a busy Extension with a Call Waiting tone: 27
To accept a waiting call: 27
Call Waiting from External Calls 27
Call Park 28
To park and retrieve a call: 28
Operator Services 28
To call the operator: 28
To Intrude on a Line-to-Line call: 28
System Speed Dial list 28
To add or delete a System Speed Dial number: 29
To dial a System Speed Dial number: 29
Setting ‘Display’ Messages 29
To set a message to be displayed to internal callers: 29
To cancel a ‘Display’ Message: 30
Displaying caller numbers and routing calls 30
How a caller number is displayed at your Extension: 31
To set up your system to display caller numbers received on Analogue lines
(CDS service): 31
To associate a caller number with a name, and route its calls to an extension: 31
Storing and redialling caller numbers (CLI Store) 32
To examine and redial stored caller numbers: 32
To programme the CLI Store to store all calls or unanswered calls only: 33
To set up Extensions with an individual CLI Store: 33
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Paging 33
To programme an extension for use with a Public Address amplifier: 34
To make an announcement over a Public Address system: 34
To respond to a page over the PA system: 34
To make an announcement over the speakers of all Featurephones: 34
To make an announcement over the speakers of all Featurephones and the PA: 35
To make a call over the speaker of another Featurephone: 35
To answer a Voice Call at your Extension: 35
To protect Featurephones against Announcements and Voice Calls: 35
To prevent Extensions from using the Public Address system: 35
Manager/Secretary 36
To set up Manager/Secretary combinations: 36
To programme a key to answer the Manager’s calls: 36
To dedicate an exchange Line to a Manager’s Extension: 37
To programme a key to page the Secretary’s Extension directly: 37
To programme a key to call the Secretary’s Extension directly: 37
To divert calls to a Secretary: 37
Least Cost Routing 38
To set up codes to allow calls to be routed on specific Lines or networks: 38
To route a call using the Least Cost Routing feature: 39
Sending a Forward Recall while on a call 39
To send a Forward Recall signal to an exchange or a PABX: 39
Account Codes 39
To set up the Account Code operation: 39
Entering Account Codes – Optional mode 40
Entering Account Codes – Forced mode 40
PABX Mode 41
Line appearances on Featurephone keys. 41
Making external calls when in PABX mode 41
Incoming Calls In PABX mode of Operation. 41
Call answered 41
Call Placed on Hold 41
Extension set-up options 42
Customising your Featurephone 42
To turn on Automatic answer mode: 42
To program a feature onto a Programmable Key on your Extension: 42
To turn on Headset Mode: 42
To set a ringing tone on your Featurephone: 43
To set the ‘Display’ contrast on your Featurephone: 43
To enter system programming: 43
Background music 44
Do Not Disturb 44
To set Do Not Disturb on your Extension: 44
To cancel Do Not Disturb on your Extension: 44
Extension Lock 44
To lock your Extension 44
To unlock your Extension: 45
To make a call from a locked Extension: 45
To change your Extension Lock Password: 45
To examine Extension Lock Passwords: 45
Call Waiting tone protection 46
To programme an extension to receive Call Waiting tones: 46
To protect an individual call from Call Waiting tones: 46
Reminder Call 46
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To set your Extension to give you a Reminder Call at a given time: 46
To review and cancel a Reminder Call: 46
Extension Reset 47
To reset your Featurephone: 47
Incoming call handling on the BT Versatility 48
General 48
Incoming Calls to Individual Extensions 48
Incoming Calls to a Ring Group 48
Incoming Calls to a Hunt Group 48
Group Programming 49
Associating Lines with Groups or Extensions for Incoming Ringing 49
Fax Line/Extension 50
Restricting outgoing calls 50
To restrict an extension from accessing a particular exchange Line: 50
To programme exchange lines to be used for incoming calls only: 50
Outgoing Groups 51
To programme Lines into groups for access using the codes 9, 760 - 769: 51
Day Service/Night Service 51
To set the automatic start and end times for Night Service: 51
To manually turn on Night Service: 51
To have Night Service remain on over weekends: 52
Setting the time and date 52
To set the time and date on the system: 52
Hold options 53
To supply music, tone or silence to callers on hold: 53
Hot Line 53
To have an extension dial a number automatically, when the handset is lifted: 53
Assigning Extension names 54
To assign a name to an extension: 54
Class of Service 54
To set up Class of Service access tables: 55
To restrict Extension outgoing calls during the day: 55
To restrict Extension outgoing calls during the night: 55
To allow Extensions use System Speed Dials overriding call restrictions: 56
Power failure options 57
To provide battery backup: 57
Battery Alarm 57
To make outgoing calls following a power failure: 57
Connecting the battery 57
Using Voicemail and other voice services 58
Courtesy Service 58
To have callers automatically receive a Courtesy greeting: 58
To change the ringing time before calls receive the Courtesy greeting: 59
To have callers receive a customised Courtesy greeting: 59
To record a customised Courtesy greeting: 59
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Voicemail 59
Voicemail common parameters 59
Voicemail Capacity 60
To turn on your Voice Mailbox: 60
To access your Voice Mailbox: 61
To retrieve messages left in your Voice Mailbox: 61
Forward a message from a system phone Extension 61
To automatically call the sender of a message 61
To record your own Voice Mailbox greeting: 62
To replay the Voice Mailbox greeting: 62
Transferring calls to Voice Boxes 62
To retrieve your Voice Mailbox messages remotely: 62
To monitor/pick-up callers as they speak to your Voice Mailbox: 63
To change your Voicemail Password: 64
Group mail boxes 64
To check all Voicemail Passwords: 64
To operate Voicemail from a standard telephone: 64
System Voicemail box 65
To turn the System Voicemail box on and off: 66
To programme Lines to be answered by the System Voicemail box: 66
To change the greeting on the System Voicemail box: 66
To set the time a call will ring before the System Voicemail box answers: 67
To retrieve messages left on the System Voicemail box: 67
To retrieve System Voicemail box messages remotely: 67
Auto-attendant 67
To have an Auto-attendant answer calls and allow Extension access: 68
To customise the Auto-attendant message: 68
Programming additional system options 69
Using a Door Intercom 69
To set up a Door Intercom on your System: 69
To set up which Extensions the Door Intercom will ring: 69
Answering a Door Intercom call: 69
To open a door using the Doorstrike: 70
To programme which Extensions can operate the Doorstrike: 70
Call Logging 71
To enable/disable Call Logging: 71
To prevent calls from individual Extensions being logged: 72
To set the call logging interface speed for connecting a Printer or PC: 72
External diversion Options 72
Operation with a parent PABX 73
To programme PABX Access digits: 73
Miscellaneous system configuration options 74
To change the Programming Extension: 74
To change the System Programming Password: 74
To configure unequipped Line interfaces: 74
To configure disconnected Extensions: 75
To examine system passwords: 75
To configure Line Key Lights: 75
To prohibit trunk-to-trunk calls on an extension: 76
To move a faulty Extension: 76
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To Change ringing from 25 to 50 Hz 76
Inverting ringing cadences 76
Flexible numbering 77
To configure Analogue Lines: 79
To programme Loop Calling on Analogue system Lines: 79
Programming Guarded Clear: 79
Programming CDS Detection: 80
Programming Tone Dialling: 80
Programming Disable dialtone Detect: 80
To set system timers: 81
To reset your system: 82
Setting up and using ISDN 83
Multiple Subscriber Numbering (MSN)/Direct Dialling In (DDI) 83
To programme DDI numbers with names and have them ring Extensions: 84
To programme MSN numbers with names and have them ring Extensions: 84
Multiple Call Handling 84
Calling Line Identity (CLI) services 85
To prevent your number being sent on an individual call: 85
To prevent numbers being sent on all Extension calls: 85
To prevent numbers being sent when answering a call on all Extensions: 86
To programme Extensions to have a minimum 3.1kHz bandwidth: 86
Tele-secretary 86
To allow an extension see who an incoming call is for: 87
Network Deflect 87
Using ISDN to the desktop 87
Configuring ISDN on your system 88
To access ISDN configuration options: 88
To configure ISDN Accesses as Point-to-Point or Point-to-Multipoint: 88
To configure ISDN Accesses as T or S interfaces: 88
To configure an ISDN Access to work with a PABX: 88
Accept on Busy: 89
To configure ISDN Accesses with a Directory MSN: 89
To programme MSNs to ignore: 89
Call Deflection: 89
Programming reference 90
Individual Extension programming options 90
Accessing system programming options 92
System settings options 93
Extensions settings options 96
Lines settings options 98
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Introduction to your BT Versatility system
System description
• The BT Versatility is an Integrated Communications System supporting all your
voice call needs and also provides an Integrated Data Solution which allows multiple
simultaneous Internet sessions.
• The BT Versatility can accommodate up to 8 Analogue Lines, or 4 Digital Lines,
or a combination of both, and up to 32 Extensions.
• The BT Versatility is modular in construction. It is upgraded by adding various
system modules.
• The BT Versatility has a simple-to-use menu-driven interface.
• The BT Versatility is a hybrid PABX/key-system.
• The BT Versatility has an Optional Internet Module providing seamless multiple
Internet sessions.
• The BT Versatility can operate with System Featurephones, standard Tone
Telephones, or approved ISDN devices.
• Two Featurephone types are provided. The V8, which has 8 line keys,
and the V16, which has 16 line keys. An Expansion Module can be used with
the V16 Featurephone providing an additional 32 keys.
• The BT Versatility has remote access and maintenance capability.
The BT Versatility’s modular design allows it to grow as you grow. No matter what size
system you start with, you can expand up to the maximum capacity. The base system
includes either two or four lines and allows up to eight extensions to be connected.
The lines can be either Analogue or ISDN Basic Rate or a combination of both.
The system Featurephone has a large display area that features an intuitive menu-driven
interface. Display Keys activate the facilities that are shown on the Display. It is not
necessary to dial any feature codes when using the Featurephone. This makes the
system easy to use and saves you time.
The BT Versatility is extremely flexible. You have the choice of operating the system as
either a key system:
• where all users have direct access to all lines for making and receiving calls
• as a PABX with all calls being answered by an operator console
• or as a hybrid combination of both.
You can choose to use system Featurephones or standard telephones at each extension,
and you can change the set combination at any time. A Door Intercom is available that
can be programmed to ring at any extension, and a Doorstrike output is also provided.
A Long-line Extension, a Central Bell or external Music-on-Hold may also be used by
installing an Options Module.
The BT Versatility is easy to install and maintain. BT can diagnose and programme
your system remotely. The system can also be configured to report alarms to your
BT Maintenance Centre.
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System options
The following table details the various system options available.
Option Capacity Notes
Analogue Lines 8
Digital Lines (2 ISDN Lines per Access) 4 8 Lines total
ADSL Interface 1 Via 10 base T interface on the
Internet Module
ISDN S-bus interfaces 4 8 ISDN Basic Rate interfaces total
Internal LAN 10/100 Base T 4 Port Supplied on the Internet Module
switched hub
Featurephones 32
Standard telephones 32+1 external 32 extensions plus one external
extension extension
Hybrid Extensions – Featurephone or standard telephone 32
ISDN devices (connected to S-bus interfaces) 32 8 per interface
Programming Extension (via standard Featurephone) 1 Extension 20 (default)
Operator Extension 1 Extension 20
Long-line Extension 1 On the Options module
Headset operation Yes
Door Intercom 1
Door Open All Extensions
Public Address Yes
Central Bell Yes On the Options Module
Outgoing (Line) Groups 11
Extension Groups 20 A total of 20 extension groups
Hunt Groups is available
Incoming Ringing Groups
Courtesy Service Yes
Extension Voice Mailboxes 32
Phantom Voice Boxes 10
Group Voice Boxes 20 Optional Voice Module must
Customised Courtesy Service Yes be equipped
System Voicemail box Service Yes
Auto-attendant Service Yes
Speed Dial – Common 500
Speed Dial – Personal 30
Classes of Service (Call Restriction) 6 classes 4 Tables of codes
Conference Calls 3 participants
2 external
Call Logging Yes
Internal/External Music On Hold sources Yes External MOH – optional Voice
Module must be equipped
Battery Backup Unit Yes
PABX operation Yes
Remote maintenance and programming Yes
Remote diagnostics Yes
BT Contact Details
BT Versatility Help Desk 0870 240 8377.
BT Service 0800 800 154.
For information on obtaining additional Featurephones or system options,
please call BT Sales on 0800 800 152.
These numbers are pre-programmed and can be accessed under the
Directory key on the Featurephones.
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Owners Manual
Introduction to your BT Versatility system
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Using this handbook
This Owner’s Handbook is your guide to using the BT Versatility system and its features,
with either a Featurephone or a standard telephone. It also explains how to programme
system settings using your Featurephone.
In describing the various system features dialling codes are given which you use with a
standard telephone to activate the features. (If you wish, you can also use these codes
from a Featurephone).
Read the section ‘Introducing the Featurephones’ on page 10 to understand how to
operate the menus and use the other features of your system Featurephone.
To get up and running, read the section ‘Getting started – basic call features’ on page 16.
If you are using a standard telephone, read the section ‘Using a standard telephone’ on
page 23.
When you are ready to use additional call features, refer to the section ‘Additional call
features’ on page 26.
The section ‘Extension set-up options’ on page 42 details information on how to set up
your Featurephone to suit your individual needs in the sub-section ‘Customising your
Featurephone’.
System set-up options that relate to call features are included in the above sections.
Refer to the section ‘Miscellaneous system configuration options’ on page 74 for
additional system configuration options, including how to programme which extensions
ring on incoming calls, how to set Day and Night Service etc.
To control which numbers system users may dial, refer to ‘Class of Service’ on page 54.
Your BT Versatility may be equipped with a Voice Module, in which case a number of
powerful Voice Services are available. These services include: Courtesy Service, Voice
Mailboxes, System Voicemail box and an Auto-attendant Service. Details are given in
‘Using voicemail and other voice services’ on page 58. (Note: Use of the standard
Courtesy Service greeting does not require a Voice Module to be fitted).
‘Programming additional system options’ on page 69 covers miscellaneous system
programming options.
If you have equipped your system with ISDN access, read ‘Setting up and using ISDN’
on page 83 for details on the features and configuration options.
The ‘Programming Reference’ on page 90 provides an overview of all Extension and
system programming options.
Finally, the ‘Table of Contents’ is the easiest way to find information on a specific topic.
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Introduction to your BT Versatility system
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