BT Featureline User manual

Featureline
Site User Guide
To make an external call press 9
followed by the telephone number

“Call forwarding for when I’m out
and about - well that’s a real bonus”
“We’re closed for lunch
but open for business”
“We don’t waste time calling
engaged numbers again.
Featureline does it for us”
“We find it’s the best way of
dealing with emergency calls”
“I know who’s calling before
Ipick up the phone”
“We look so much more professional
and caring in the eyes of our customers -
it gives us much more flexibility”

Featureline Telephone
Why not maximise the potential of your Featureline Service ?
The Featureline telephone has been specifically designed to enhance the Featureline service
by being pre-programmed with the Features.
It will enable you to maximise the potential of Featureline without the need to use access
codes to activate the features!
In addition the phone gives you a liquid screen display, loudspeaker, and an indicator light
that enhances the Call Minder service.
The Featureline phone can be bought by phoning 0800 400 400
or online from our partner site www.dabs4work.com
3

4
Contents How to Activate your Service 5
Standard Features
Making a Call 6
Call Diversion 8
Call Pick-Up 12
Call Transfer 14
Call Waiting 18
Call Offer 20
Ring Back 21
Three-Way Call 22
General Interrogation 23
Reminder Call 24
Withholding your number 25
Code Calling 26
Repeat Last Call 27
Caller Return (1471) 28
Caller Return Erasure 29
Optional Free Features
Call Barring 30
Introduction to Hunt Group 32
Hunt Group Diversion 34
Hunt Group Do Not Disturb 36
Featureline for Phone Systems 46
Optional Chargeable Features
Caller Display 38
Hunt Group Queuing 39
Direct Call 40
Local Link 40
Call Minder 41
Remote Call Diversion for System X 48
RemoteCall Diversion for System Y 49
Useful Information 50

5
How to Activate Your Service
Before you start
Please note, our telephone exchanges vary throughout the UK
and work differently. You will need to establish whether you are
served by a System Xor Yexchange before you can use your
Featureline service.
To do this you just do the following:-
Step one
Press • £ 001 £
If you receive the message "Sorry, the service requested is not
available." You are a System Y customer.
If you receive any other message you are a System X customer
Next step
Now you have established which type of exchange you are served
by. You also need to know the line set up, i.e, is it a single line or
part of Hunt Group. You can check this by doing the following
For System Y customers:-
Press • £ 121 £
For System X customers:-
Press • £ 003 £
If you receive the message "Sorry, the service requested is not
available."
You have a single line and arenot partof a Hunt
group.
Feature Availability
Now you are ready to use your Featureline service you simply
need to refer to the relevant Xor Ycolumn in this guide.

6
Making a Call
To use Featureline you must first set your phones to “Time Break Recall” (TTB, TBR
or TB). Your telephone or phone system user guide will explain how to do this.
External Calls
To make an external call press 9 followed by the telephone number.
If your lines terminate on a PBX, you will need to dial 99followed by the telephone
number to make an external call.
eg. 9 9 999
Please note:
• You should have contacted your switch maintainer to ensure your PBX can
accommodate the additional 9if your lines are terminating on your switch
•Any equipment attached to your Featureline that auto dials an external number
will have to be reprogrammed to accommodate the 9(eg, PDQ, Fax Machines etc).
Internal Calls
Tomakean internal call justdial the extension number.
Lift your handset
Wait for dial tone Press 9Dial phone number eg 999
Liftyour handset
Wait for dial tone
Dial extension
eg 21

7
Don’t forget todial 9 for an outside line
Emergency Calls
To make an emergency call dial 9 then 999 or 112
Please note: You will need to reprogramme any equipment you have on the feature
line to dial 9to make an external call (eg. PDQ, Fax Machines etc).
Receiving Calls
With Featureline you will hear different types of ringing patterns, these are to help
you identify the type of call you are about to receive. The three different types are:
• Calls from internal extensions
• Calls from external telephone numbers
• Calls which you have programmed toring you back
NB When receiving a call the incoming number will be prefixed with a 9if you are
using a Caller Display phone/ unit.

Call Diversion
Call Diversion -redirect all incoming calls
automatically to an internal or external
number, including mobiles. You can also set up
diversion on busy and diversion on no reply.
Your Business is never closed - forward your
calls to your mobile or home number.
If your line is in a Hunt Group please refer
to page 36 for Hunt Group Diversion.
Diversion of all incoming calls
You can divert immediately all incoming calls to any
directly dialable number.
To switch on •21 •
then either
extension number £
or 9telephone number £
To check • £ 21 £
Tocancel £21 £
Diversion On Busy
To avoid losing that important call when you are busy on a
call, divertyour incoming calls toanother number.
Toswitch on •67 •
then either
extension number £
or 9telephone number £
To check • £ 67 £
To cancel £67 £
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
XY
Codes
8

XY
✓
✓✓
✓✓
✓✓
Diversion On No Reply
To avoid losing that important call when you are away from your
desk, divert your calls after approximately 15 seconds or 6 rings.
To switch on •61 •
then either
extension number £
or 9telephone number £
To check • £ 61 £
To cancel £61 £
Diversion Override
eg. If a manager has diverted all calls to a secretary, it is possible
for the secretary to override the divert for important calls.
Wait for dial tone •60 •
extension number £
RECALL
Codes
9
Don’t forget to dial 9 for an outside line

Call Diversion -continued
Notes for your guidance
■There is a distinctive dial tone to let you know when Call Diversion is set
on your telephone. Outgoing calls can still be made in the normal way.
■Within each Call Diversion service, whenever you want to change the
number to which calls are diverted, just set the service up with a new
number. You don’t need to cancel the old number first.
■The diverted part of the call eg from your Featureline to the telephone
number you have diverted towill be billed toyour Featureline as if it
were a normal call at the appropriate rate.
■Diversion On No Reply operates after approximately 15 seconds or 6
rings, if the destination phone is free.
■WhereCall Minder has been provided the intermittent dial tone will
indicate that there is a new message waiting and does not indicate that
adivert has been set.
10
✓
✓
✓
✓
XY
✓✓
✓✓
✓
✓