burroughs ReceiptNOW Elite User manual

Burroughs ReceiptNOWTM Elite User Manual
ReceiptNOWTM Elite
USER MANUAL
April 2013
8227 4813-000 Revision A
© 2013 Burroughs, Inc., All rights reserved

Burroughs ReceiptNOWTM Elite User Manual
NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related
information described herein is only furnished pursuant and subject to the terms and conditions of a duly
executed agreement to purchase or lease equipment or to license software. The only warranties made by
Burroughs, Inc., if any, with respect to the products described in this document are set forth in such agreement.
Burroughs cannot accept any financial or other responsibility that may be the result of your use of the
information in this document or software material, including direct, special, or consequential damages.
You should be very careful to ensure that the use of this information and/or software material complies with the
laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein
is subject to change without notice. Revisions may be issued to advice of such changes and/or additions.
Notice to U.S. Government End Users: This is commercial computer software or hardware documentation
developed at private expense. Use, reproduction, or disclosure by the Government is subject to the terms of
Burroughs standard commercial license for the products, and where applicable, the restricted/limited rights
provisions of the contract data rights clauses.
FCC Statement
The statement below is included in this document to comply with a Federal Communications Commission (FCC)
regulation. The FCC is an agency of the United States government; thus, the statement below applies to
computing equipment installed in the United States of America. Burroughs is taking appropriate steps to be in
compliance with FCC regulations and similar regulations of other countries.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Caution
Changes or modifications not expressly approved by Burroughs could void your authority to operate this
equipment.
Canadian Regulatory Statement
This class B apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Trademarks
Burroughs is a registered trademark licensed to Burroughs, Inc. in the United States and other countries.
SmartSource is a registered trademark of Burroughs, Inc. ReceiptNOW is a trademark of Burroughs, Inc. All other
brands and products referenced in this document are acknowledged to be the trademarks or registered
trademarks of their respective holders.

Burroughs ReceiptNOWTM Elite User Manual
Contents
FCC STATEMENT............................................ 1
CAUTION ........................................................ 1
CANADIAN REGULATORY STATEMENT ........ 1
TRADEMARKS ................................................ 1
1 SUMMARY.................................................... 3
1.1 BRIEF INTRODUCTION ................................. 3
1.2 MAIN FEATURES ......................................... 3
2 TECHNICAL SPECIFICATIONS .................... 4
2.1 PRINTER TECHNICAL SPECIFICATIONS ............ 4
2.2 CUTTER TECHNICAL SPECIFICATIONS ............. 5
2.3 PRINTING CONSUMABLE MATERIAL TECHNICAL
SPECIFICATIONS .............................................. 5
2.4 PRINT POSITION ......................................... 6
3 APPEARANCE AND COMPONENTS .............. 7
4 PRINTER INSTALLATION............................ 8
4.1 UNPACKING THE PRINTER ............................ 8
4.2 PRINTER INSTALLATION ............................... 9
4.3 PRINTER POWER CONNECTION ...................... 9
ATTENTION：.................................................. 9
4.4 CONNECTING INTERFACE CABLE ................... 9
4.5 PAPER ROLL INSTALLATION AND PRINT CHECK10
4.6 PRINTER POWER ON AND SELF TEST.............. 11
5 PRINTER ROUTINE MAINTENANCE...........11
5.1 CLEARING JAMMED PAPER ......................... 11
5.2 CLEAN PRINT HEAD AND ROLLER ................ 13
5.3 CLEAN PAPER SENSOR ............................... 13
6 INTERFACE SIGNALS ................................ 14
6.1 USB INTERFACE ....................................... 14
6.2 POWER INTERFACE DEFINITION ................... 14
7 RECOVERING FROM ERRORS ................... 15
7.1 PRINTER DOES NOT WORK .......................... 15
7.2 ERROR INDICATOR LIGHT AND BUZZER ALARM –
SEE SECTION 7.3 FOR DESCRIPTIONS ................. 15
7.3 INDICATOR LIGHT AND BUZZER INFORMATION15
7.4 TROUBLESHOOTING PRINTING PROBLEMS ...... 16
8 INSTALLATION OF SMARTSOURCE® ELITE17
9 POWER MANAGEMENT ............................. 17
APPENDIX A: PARAMETER SETTING BY FEED
BUTTON ........................................................ 18

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Safety Instruction
Before operating the printer, please read following notes carefully.
Safety warnings
Warning: Do not touch the cutter on the printer
Warning: Do not touch the print head and its surrounding parts during or just after printing
as the print head is hot.
Attention
1) Printer should be placed on a flat and stable location.
2) Leave enough space for operation and maintenance around the printer.
3) Printer should be kept away from water. Avoid direct sunlight, strong lights and heat.
4) Avoid getting water or conductive material (such as metal) into the interior of the printer. If this
happens, disconnect the printer power supply immediately.
5) Do not allow condensation to form on the surface of the printer. If condensation has formed, the
printer should not be powered on until the condensation has been eliminated.
6) Do not use or store printer in conditions of high temperature, high humidity or serious pollution.
7) Avoid placing printer in a location that would subject it to vibration or impact.
8) Connect the printer power cable to a properly grounded socket. Avoid using the same socket with
large motors or other devices which could cause power supply voltage fluctuations.
9) If the printer is not to be used for an extended period, unplug the power cord..
10) Do not attempt to print without paper. This will seriously damage the print rollers and thermal
print head.
11) To ensure print quality and product life use the recommended paper or the same quality of paper.
12) Turn off the printer power switch before plugging in or unplugging power or interface cables.
Failure to do so may damage the printer.
13) To maximize the life of the printer, it is suggested that users use the lowest level print density
that meets print quality requirements.
14) There are no user-serviceable parts inside the printer. Disassembling the printer will void the
warranty.
15) Keep this manual for reference.

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1 Summary
1.1 Brief Introduction
ReceiptNOW Elite is a high-performance thermal printer which can be integrated with the
Burroughs SmartSource®Elite check scanner to save desk space. It can be used for a wide
range of financial transactions to print receipts, notes, vouchers ,financial slips and transaction
list printing.
ReceiptNOW Elite uses front-end paper exit, drop-in paper replacement, and provides a
custom support platform for SmartSource®Elite scanners. The ReceiptNOW Elite detects
print-head-in-place, out of paper, paper low, and low supply voltage conditions. The standard
data interface is USB 2.0. It supports Standard Font A (12 × 24), Font B (9 × 17), Kanji Font A (24
× 24), Thai, Simplified Chinese, Korean and other languages, supports multiple code pages to
print, one-dimensional bar code : UPC-A, UPC-E, CODE 39, CODE 93, CODE 128, EAN8,
EAN13, ITF, CODABAR; two-dimensional bar codes: PDF417, QR-CODE; using ESC / POS
command set, automatic state return. With the user Custom Sample function, users can set print
format and fix content of printing by firmware settings. Paper width can be set in a row,
compatible with EPSON TM-88IV.
1.2 Main Features
◇Quiet, high-speed printing
◇Supports two-tone printing, watermark and gray level printing
◇Easy, drop-in paper loading
◇Easy to use and maintain
◇Paper width can be adjusted from 56-82.5mm
◇Supports full cut and partial cut
◇USB 2.0 interface/Ethernet interface (optional)
◇Compatible with ESC / POS commands or Windows Print
◇Paper-saving
◇Low power consumption design (minimum power consumption less than 1W). Automatically
defaults to ‘sleep’ mode after 5 minutes of inactivity .

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2 Technical Specifications
2.1 Printer Technical Specifications
Items
Parameter
Print method
Thermal print by line
Print resolution
203*180DPI
Print speed
Maximum print speed is 250mm/sec, two-color printing speed
100mm/sec, gray print speed 100mm/sec. Depending on print
content, the printer will automatically adjust print speed
Print Span
Maximum is 80mm; paper width is from 56-82.5mm.
Paper type
Paper thickness is 0.06~0.10mm, Maximum paper roll OD is
83mm
Continuous thermal paper or thermal paper tags
Support Bar code type
Barcode 1D: UPC-A, UPC-E, CODE 39, CODE 93, CODE 128,
EAN8, EAN13, ITF, CODABAR
Barcode 2D symbols: PDF417, QR-CODE
Character support
U.S.A., France, Germany, U.K., Denmark I, Denmark II, Italy
Sweden, Spain I, Spain II, Japan, Norway, Latin America,
Korean etc. optional
Enlarge character
All characters can be enlarged from level 1-6 both in the
horizontal and vertical direction.
Character rotation
Four selectable print orientations(0°, 90°, 180°, 270°)
Paper detection
Photoelectric sensors (out of paper, paper low)
Front cover position
detection
Micro switch
Print head temperature
detection
Thermistor
Graphics processing
Download bitmap
Print bitmap directly
Download buffer size:
RAM:128KB
FLASH:512KB
Support bitmap mode, fast graphic
printing
Communication interface
USB 2.0 interface/ Ethernet interface (optional)
Memory
FLASH Memory Capacity: Maximum 4MB;
SDRAM memory total capacity: Maximum 2MB;
Data receive buffer size: 64K, 4KB, 45 bytes selectable;
RAM bit map area: 128KB;
Area available to the user FLASH: 512KB;
Power
AC 110-240V 50/60 Hz, ~1.5A (Power supply)
DC 24V ± 5% average current 2.0A
Maximum instantaneous current 8A
Print head lifetime
Print head lifetime, thermal single color print : 100 Kilometers
Print head lifetime, thermal two color print: 50 Kilometers
Print duty `cycle: 12.5%
Operating temperature and
humidity
5°C-40°C (41°F-113°F). When used with a scanner,
specification of scanner may be different. Specification of
scanner does not modify specification of this product and
vice-versa.
Relative humidity 20% -90% (40°C/104°F)
Storage temperature and
humidity
-40°C - 60°C (-40°F - 140°F) , 10%~93% (40°C/104°F )
Dimensions
241mm × 146mm ×135mm (9.5in ×5.7in × 5.3in)（L×W×H）

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2.2 Cutter Technical Specifications
Item
Parameter
Note
Cutting method
Sliding blade
Cutting time
500ms
Cutter cuts for one time.
Cutting interval
2s
30 cuts / min (maximum)
Type of paper
0.06~0.1mm
thermal paper or equivalent thickness
paper
Operating voltage
24VDC
Maximum operating current
1.2A
24VDC
Cutter lifetime
1.5 million times (0.06mm
thick paper)
*Includes full-cut, partial cut
Full cut: Completely severs paper
Partial cut: Partially severs paper, leaves cut end attached with tear-off tab
2.3 Printing Consumable Material Technical Specifications
2.3.1 Thermal Paper Par ameter s
Type ofPaper: Continuous thermal paper
Paper Feeding Method: Paper Roll
Paper Width: Maximum 80mm, width can be adjusted between 56-82.5mm
Paper Thickness: 0.06mm-0.1mm
Thermal Layer: External
Paper Roll Size: OD (Max)：83 mm
Inside Diameter (Min) 12.5mm
Recommended Paper：
Part Number
Manufacturer
401095994
Burroughs
F240AC,F220-VP,FV230A1,
PA220AG,HP220A
Mitsubishi Paper Mill CO., LTD
FD210,PD150R,PD160R
OJI Paper CO., LTD.
F70NA
FUJI PHOTO FILM CO., LTD
Attention：
Please use recommended paper or equivalent quality paper. The use of other types of paper
may affect print quality and print head life.
If the paper is contaminated by chemicals or oil, the paper may become discolored or printing
result may not be clear.
Do not scratch the thermal paper with any sharp or hard object. This may cause the printing
to be obscured or unclear.
All thermal printer paper will degrade and produce poor quality printing if exposed to
temperatures greater than 70°C (158°F), high humidity or strong light. Store thermal printer
paper in a cool, dry place and in its original wrapping until ready for use.

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2.4 Print Position
2.4.1 Print Location On The Paper
L1 Maximum Paper Width：82.5±0.5mm
L2 Maximum Effective Print Width：80mm
L3 Distance from print head to left side of paper pocket (fixed width): 1.75±1mm
L4 Distance from print head to right side of paper pocket (fixed width): 1.75±1mm
L5 Left margin: Set by command (see Programming Manual), the printer default is 8mm
L6 Width of print area: Set by command (see Programming Manual), the printer default is 64mm
L7 Right margin: Set by command (see Programming Manual), the printer default is 8mm

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3 Appearance and Components
1—Top Cover
2—Power Indicator Light - Indicates power status.
3—Error Indicator Light - Reports warning or error
status (such as out of paper, etc.). Indicator
light flashes. Under normal conditions, the light
remains off.
4—Paper Feed Button
Paper Feeder：If there are no errors or
warnings, pressing this button will
feed paper.
Print Configuration Function: To review
printer configuration settings - Hold
down this button at the same time
while turning on power. Printer will
print the configuration settings (such
as print length and width, print speed
and other settings).
5—Paper Pocket
6—Paper pocket width adjustment - Roll
thumbwheel to adjust the paper
pocket width. The range of
adjustment is 56 ~ 82.5mm
7—Out of paper sensor - continuously
detects presence of paper roll.
8—Roller
9—Cutter
10—Handle
11—Paper low sensor (inside the printer) -
Detects how much paper remains.
Error indicator flashing rapidly
means paper roll is low and needs to
be replaced soon. The printer will
continue to work until out of paper.
12—Ethernet Interface (optional)
13—USB Interface
14—Power Interface
15—Power Switch - Press “O” to tur n off the
pow er, press“-”to turn on the power

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4 Printer Installation
4.1 Unpacking the Printer
Please check the package contents when unpacking the printer. If something is missing or damaged,
please contact Burroughs at 1-800-BURROUGHS.

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4.2 Printer Installation
1) Printer should be installed on a flat surface.
2) Printer should be kept away from water.
3) Avoid placing printer in a location that would subject it to vibration or impact.
4) The printer should only be plugged into an electrical outlet that has a safety ground.
5) Allow the proper clearance for printer operation and maintenance. Please see picture below
showing the printer open, and ensure adequate clearance.
6) Follow the Instructions on the Read Me First! document to complete the installation and to
print sample receipts. For more detailed installation instructions and to print a test
configuration printout, proceed with the next Installation
section.
4.3 Printer Power Connection
1) Make sure that the printer power switch is turned off.
2) Connect power plug into power socket behind the printer.
Attention：
If the printer is not to be used for an extended period, unplug the power cord..
4.4 Connecting Interface Cable
1) Make sure printer power switch is turned off.
2) Plug USB cable into the USB socket on the printer.
3) Connect the other end of cable to the computer.

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4.5 Paper Roll Installation and Print Check
4.5.1 Check Printing Paper
Paper may be installed while the power and interface cables are connected. Please check paper
type before printing.
4.5.2 Install/Change Paper Roll
1) Pull the handle and open front cover.
2) Using the paper width adjustment wheel, adjust to fit the width of the paper being installed, as
shown below. Roll the adjustment wheel towards the rear of the unit to adjust for wider rolls. Roll
the adjustment wheel towards the front of the unit to adjust for narrower rolls. After the paper roll
is installed, it should rotate freely.
3) Put paper roll into printer according to directions shown on the label.
4) Pull out paper end and close front cover.

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4.6 Printer power on and self test
1) Make sure power cable is connected to the printer and the paper roll is loaded.
2) Make sure POWER INDICATOR LIGHT is off and printer is powered off.
3) Hold down the paper feed button while turning the printer on. The printer will perform a self-test
and then print ‘Press and Release FEED key to print characters’and ‘Press and Hold FEED key
to configure the printer’. The printer will change to holding state and PAPER INDICATOR LIGHT
blinks.
4) When the self-test page is finished, press the paper feed button briefly to print test characters or
hold the paper feed button down to configure the printer. For specific function and operational
approach for using the paper feed button to configure the printer, please refer to Appendix A
“Parameter Setting by FEED Button”.
5 Printer Routine Maintenance
Attention：
Use only Thermal Printer Cleaning Swabs (Burroughs part number 757300999 or 751920912),
isopropyl alcohol or ethanol for cleaning print head, rollers and sensors. Do not use solvents
such as gasoline, acetone, or any abrasive cleanser.
When cleaning sensors, do not turn on printer until cleanser has totally evaporated.
The printer should be cleaned as needed, indicated by degraded print quality. The cleaning
interval depends on the environment in which the printer is operated, print usage, paper quality
and other factors. A typical cleaning interval is one month.
5.1 Clearing Jammed Paper
Steps for clearing paper jam are as follows:
1. Open front cover.

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2. Clear jammed paper and close front cover.

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5.2 Clean Print Head and Roller
The printer should be cleaned as needed, indicated by degraded print quality. The cleaning
interval depends on the environment in which the printer is operated, print usage, paper quality
and other factors. A typical cleaning interval is one month. Steps for cleaning print head and
rubber covered roller are as follows:
1) Turn off power. Open front cover.
2) Wait approximately 5 minutes until the print head is totally cooled down after printing.
3) Wipe out stains and dust on print head and rubber covered roller with Thermal Printer Cleaning
Swab (Burroughs part number 757300999 or 751920912) or a soft cotton cloth moistened with
isopropyl alcohol or ethanol.
4) Do not close front cover until alcohol evaporates.
5.3 Clean Paper Sensor
If ‘out of pap er ’ errors are reported when there is still paper on the roll, the pap er sensors may
need to be cleaned. Cleaning steps are as follows:
1) Turn off power.
2) Open front cover. Remove transparent cover plate over sensors (shown in bright yellow
below).

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3) Use Themal Printer Cleaning Swab (Burroughs part number 757300999 or 751920912) or a
soft cotton cloth moistened with isopropyl alcohol or ethanol to wipe away dust and stains on
the sensor surface;
4) Do not install transparent cover plate until cleanser has evaporated. Close front cover.
6 Interface Signals
6.1 USB Interface
1) Parameter
Data transmission: Supports USB2.0 high-speed protocol.
Connector (Printer End): USB B serial socket, support USB HUB
2) Interface signal definition and function description
Pin No.
Signal
Name
Description
1
VBUS
+5V
2
DATA-
Printer data transmission negative phase side
3
DATA+
Printer data transmission normal phase side
4
GND
Ground
3) Interface Connector
6.2 Power Interface Definition
Power interface signal definition
Pin
Signal Name
1
E
2
L
3
N

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24V power supply interface definition
Pin
Signal Name
1
+24V
2
GND
3
NC
Attention：
The USB cable should not be plugged or unplugged with power on.
Avoid running the USB cable with other electrical supply wiring.
Use only a standard, shielded USB cable.
7 Recovering From Errors
If there is a printer error, you can refer to this chapter for appropriate handling. If problems
persist, please contact Burroughs at 1-800-BURROUGHS.
7.1 Printer does not work
Issues
Reasons
Solution
POWER INDICATOR
LIGHT is off and printer
does not work. (See 7.3
for description)
Printer has no power.
Connect to power supply
Power switch is off.
Turn printer power switch on.
PCBA or power supply is damaged.
Contact Burroughs at
1-800-BURROUGHS
7.2 Error Indicator Light and Buzzer Alarm –See Section 7.3 for Descriptions
Issues
Reasons
Solution
Reference
ERROR INDICATOR LIGHT
blinks and buzzer beeps
Paper Out
Adjust or replace paper roll
User Manual
ERROR INDICATOR LIGHT
blinks and buzzer beeps
Front cover
open
Close front cover
User Manual
ERROR INDICATOR LIGHT
blinks and buzzer beeps
Paper Low
Replace paper roll
User Manual
ERROR INDICATOR LIGHT
blinks and buzzer beeps
Cutter Default
Contact Burroughs at
1-800-BURROUGHS
ERROR INDICATOR LIGHT
blinks and buzzer beeps
Printer has a
serious fault –
4, 5 or 6 beeps
Contact Burroughs at
1-800-BURROUGHS
7.3 Indicator Light and Buzzer Information
Indicator Light Name
Status
Explanation
Power Indicator Light: Green
Bright
Printer is powered on
Out
Printer is powered off
Error Indicator Red
Out
Normal Status
Blink
Error Status or paper low status

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1）Error Indicator Light and Information
Error Type
Error Indicator Light
Buzzer
Paper Low
Flash slowly
No beep
Out of Paper
Flash 2 times then
repeat
Beep 2 times
Front cover open
Flash 3 times then
repeat
Beep 3 times
Cutter Error
Flash 4 times then
repeat
Beep 4 times
Input Voltage Abnormal
Flash 5 times then
repeat
Beep 5 times
Overheated Print Head
Flash 6 times then
repeat
Beep 6 times
Attention：
The ReceiptNOW printer detects print head temperature. If the print head is overheated, a
protection circuit will cut off print head power and stop printing. The print head will stop printing
at 65° C (149°F). Normal operation will resume when the print head cools down.
7.4 Troubleshooting printing problems
Issues
Reasons
Solution
Referenc
e
Paper output is
crumpled or bent
Paper Jam
Open front cover.
Check paper track
and cutter. Clear
jammed paper.
Stops printing
Paper Jam
Open front cover.
Check cutter. Clear
jammed paper.
Paper is not cut
Paper Jam
Open front cover.
Check cutter. Clear
jammed paper.
No printing, light
printing or smeared
print
Incorrect
installation
of paper roll
Check if paper is
installed properly
and that thermal
coated side of
paper is ‘up’.
Wrong paper
type
Use recommended
thermal paper.
Dirty print
head or
rubber
covered
roller
Clean print head or
rubber covered
roller.
Low print
density
Increase print
density to meet
requirements
Appendix
A:
Paramete
r Setting
by Feed
Button

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Lengthwise printing
missing or streaks
Dirty print
head or
rubber
covered
roller.
Clean print head or
rubber covered
roller
User
Manual
Print head
failure
Contact Burroughs
at
1-800-BURROUGH
S
8 Installation of SmartSource® Elite
9 Power Management
Power management for ReceiptNOW Elite has four work modes: off, ready, active, and suspend.
When power is turned on, or directly after a print task, the printer will be in ready mode.
After 5 minutes in ready mode without a print task, the printer will change to suspend mode.
When there is a print task, the printer will automatically wake up and change to active mode.
After completion of print task, the printer will change to ready mode.

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Appendix A: Parameter Setting by Feed Button
Parameter setting by Feed button
MAIN MENU
Exit
->1
Print Self Test
->2
Configuration
->3
CONFIGURATION
Exit Without
Save
->1
Exit With Save
->2
Communication
->3
Back To Last
Menu
->1
Usb Interface
->2
USB MODE:API
MODE
Back To Last
Menu
->1
WinDriver
Mode
->2
API Mode
->3
Ethernet
Interface
->3
No parameters to be
set for Ethernet
Rx Buff Size
->4
RX BUFFER
SIZE:4K Bytes
Back To Last
Menu
->1
4k Bytes
->2
45 Bytes
->3
64K Bytes
->4
Mechanism &
Hardware
->4
HARDWARE SETTINGS
Back To Last
Menu
->1
Mark Sensor
->2
MARK SENSOR:
Disable
Back To Last
Menu
->1
Enable
->2
Disable
->3
Cutter
->3
CUTTER: Enable
Back To Last
Menu
->1
Enable
->2
Disable
->3
Buzzer
->4
BUZZER: Normal
Volume
Back To Last
Menu
->1
Low Volume
->2
Normal
Volume
->3
High Volume
->4
Higher
Volume
->5
Highest
Volume
->6
Disabled
->7