CAMBRIONIX PowerPad15C User manual

Manual del usuario
PP15C
2022-08
© 2022 Cambrionix Ltd. All rights reserved.
EN

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1. Índice
1. Índice 1
2. Su PP15C de un vistazo 3
3. Seguridad 4
3.1. Panel de palabras de señalización 4
3.2. Símbolo de alerta de seguridad 5
3.3. Pictogramas 5
3.4. Modificación del producto 5
3.5. Alimentación 6
3.6. Almacenamiento e instalación 7
4. Primeros pasos 8
4.1. Opening your product 8
4.2. Qué se incluye 8
4.3. Conexión a la red eléctrica 9
4.4. Cargando 9
4.5. Cables 9
4.6. Registro 9
4.7. Ayuda y soporte 10
5. Uso de su PP15C 11
5.1. Using without connecting to host 11
5.2. Limpieza de su PP15C 12
6. Especificaciones del producto 13
6.1. Requisitos de la alimentación entrante 13
6.2. Potencia de salida 13
6.3. Error flag rail values 13
6.4. Especificaciones físicas 13
6.5. Packaged information 14
6.6. Consumables and Placing Orders 14
6.7. Alimentación 15
7. Troubleshooting 16
7.1. Initial troubleshooting tips 16
7.2. Logging through LiveViewer 16
7.3. Hardware Failure 17
7.4. Device connection. 17

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7.5. Hub connection issues 18
7.6. No GUI 19
7.7. Software troubleshooting 20
8. Eliminación 21
9. Devoluciones y productos dañados 22
9.1. ¿Qué debo hacer si mi pedido llega y el producto está defectuoso o
dañado físicamente? 22
9.2. ¿Qué sucede después de haber solicitado una devolución? 22
10. Cumplimiento normativo y normas 24

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2. Su PP15C de un vistazo
El PP15C se ha diseñado principalmente para el uso de escritorio, siendo altamente compacto y
silencioso. Proporciona 10W de potencia de carga a cada uno de sus 15 x USB 2.0 tipo A
puertos, permitiendo así cargar dispositivos móviles de forma rápida, segura y fiable. All ports
can be controlled using Cambrionix software to enable charging whilst monitoring important
port and device information.
The PP15C can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2,1A).
The firmware can be updated to enable new charging profiles to be added, ensuring the PP15C
can charge the latest devices. It is ready to charge out-of-the-box.

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3. Seguridad
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Nota: El contenido y el producto descrito podrían cambiar sin previo
aviso. To avoid injuries and damage, observe the safety instructions in the user manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. Se hace así para facilitar la
comprensión y localización de la información relacionada con el PP15C. Any errors or omissions
can be reported using our support ticket system (seeAyuda y soporte). This way, any issues can
be collected and fixed.
Es esencial comprender y observar las instrucciones de este manual del usuario para un uso sin
riesgos y
la seguridad durante el manejo. This user manual cannot cover all possible applications. Si
desea información adicional o si surgen problemas que no se abordan suficientemente en este
manual,
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Lesiones y daños al producto
lRespete las instrucciones de seguridad de este manual del usuario
3.1. Panel de palabras de señalización
Dependiendo de la probabilidad de consecuencias graves, los peligros potenciales se identifican
con una palabra de advertencia, el color de seguridad correspondiente y, si corresponde, el
símbolo de alerta de seguridad.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.

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PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.
3.2. Símbolo de alerta de seguridad
El uso del símbolo de alerta de seguridad indica un riesgo de lesiones.
Observe todas las medidas marcadas con el símbolo de alerta de seguridad para
evitar lesiones
3.3. Pictogramas
Señales de advertencia
Peligro eléctrico Peligro de incendio
Señales de acción obligatoria
Leer las instrucciones de funcionamiento Norma obligatoria
3.4. Modificación del producto
Los productos Cambrionix se diseñan y fabrican para cumplir los requisitos de las normas de
seguridad británicas e
internacionales. Modifications to the product could affect safety and render the product non-
compliant with relevant safety standards, resulting in injury or damage to the product.

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PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.
PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Riesgo de daños en su producto
lDo not bend or compress any part of the product.
3.5. Alimentación
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Riesgo de daños en su producto

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PRECAUCIÓN
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
3.6. Almacenamiento e instalación
Esta sección describe las precauciones de seguridad que debe seguir al instalar y almacenar su
PP15C.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Su producto Cambrionix podría sufrir daños
lUtilice el producto solo en un entorno donde la temperatura ambiente esté
dentro
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Las tomas de corriente sobrecalentadas pueden causar un incendio
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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4. Primeros pasos
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The PP15C is intended to be used in an indoor static environment in which the environment
falls within the tested specifications to provide charge, sync and management functionality.
Please see the physical specifications section of this manual for information on the
environment specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
PRECAUCIÓN
Lesiones y daños al producto
lThere will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2. Qué se incluye
lUSB 2.0 tipo A Cable (to provide communication between the host system and hub)
lHub PP15C
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lUnidad de fuente de alimentación
Part description Part number
USB 2.0 tipo A updater cable
Unidad de fuente de alimentación 200421
UK Power cable 200144
US Power cable 200327

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EU Power cable 200329
AUSPower cable 200337
IND Power cable 200341
4.3. Conexión a la red eléctrica
Conecte la fuente de alimentación (PSU) al hub con el conector DIN de 4 pines. Conecte el cable
de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de seguridad
locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y encienda el
hub utilizando el pequeño interruptor de alimentación adyacente al conector de entrada de
alimentación del hub. When the device is switched on, a red LED next to the power input will
be illuminated. El hub ya está listo para cargar los dispositivos conectados.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
Tenga en cuenta que las especificaciones USB exigen un suministro de corriente de carga
mínima de 100mA durante la transferencia de datos. Como se indicaba anteriormente, si el
dispositivo conectado tiene un puerto CDP compatible con BC1.2, el dispositivo puede consumir
hasta 2,1A mientras se transfieren datos.
4.4. Cargando
Your PP15C will allow your device to charge at the maximum rate possible up to 2,1A. The way
that charging takes place is the PP15C will provide the device with a capability to charge and
the devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
4.5. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.
4.6. Registro
Puede registrar su producto en www.cambrionix.com/product-registration

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4.7. Ayuda y soporte
Las preguntas frecuentes y la ayuda se pueden encontrar en la página de ayuda situada aquí
lwww.cambrionix.com/help_pages/help.
Puede generar un ticket de soporte para obtener un soporte más detallado desde aquí
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
También puede descargar cualquiera de nuestros manuales y mantenerse al día con este enlace
lwww.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

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5. Uso de su PP15C
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.1. Using without connecting to host
Al encender el hub, si no está conectado a ningún equipo host local, se configura
automáticamente para cargar dispositivos utilizando su algoritmo de carga inteligente. Connect
the devices to be charged to any of the available ports (not the Host Port) using
utilizando cables compatibles con USB.
Una vez que los dispositivos estén conectados, el algoritmo detectará la tasa de carga más alta
permitida para cada dispositivo conectado. La carga a la velocidad óptima (hasta 2,1A)
especificada por el fabricante comenzará una vez que se complete el perfilado. Dependiendo
del estado de carga del dispositivo conectado, puede tardar decenas de segundos.

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5.2. Limpieza de su PP15C
Por lo general, no es necesario limpiar el producto, aunque en algunos casos puede ser
necesario si se ha acumulado un exceso de suciedad/ polvo/ cabello, o si se han producido
derrames menores de líquido en el
módulo durante el funcionamiento o almacenamiento.
PRECAUCIÓN
Pueden producirse descargas eléctricas o lesiones
lSi penetra suciedad o se produce un derrame sobre una ranura de
ventilación, un conector de datos externos/alimentación o abertura del
producto,
desconecte la alimentación de la unidad sin tocar el líquido y póngase en
contacto inmediatamente con Cambrionix.
lAsegúrese de que el producto esté apagado y de que el cable de alimentación se haya
desconectado del producto. Sostenga el cable de alimentación junto al enchufe y no
toque el enchufe ni el cable de alimentación con las manos mojadas o húmedas, ya que
podría provocar una descarga eléctrica.
lLimpie el producto con un paño limpio, seco y suave. No utilice detergentes que
contengan alcohol, disolvente ni agentes tensoactivos. No rocíe agua ni detergente
directamente sobre el producto.
lHumedezca un paño suave y seco en agua y escurra bien para limpiar el producto según
sea necesario
lSeque bien el producto una vez finalizada la limpieza
lVuelva a conectar el cable de alimentación y utilice el producto como se recomienda una
vez que se haya completado la limpieza y el secado.

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6. Especificaciones del producto
The PP15C is manufactured in the UK
6.1. Requisitos de la alimentación entrante
Voltaje de entrada 12VCC
Corriente de entrada 15A
Conexión de entrada DIN de 4 pines
6.2. Potencia de salida
Voltaje de salida 5,0V +/-5%
Corriente de salida (máx. por puerto) 2,1A
Potencia de salida (máx. por puerto) 10W
Potencia de salida (total) 163,8W
6.3. Error flag rail values
Five volt rail Max 5.58V
Five volt rail Min 4.5V
Twelve volt rail Max 14.5V
Twelve volt rail Min 9.59V
6.4. Especificaciones físicas
Conectores de entrada USB 2.0 tipo A
Conectores de salida 15 x USB 2.0 tipo A
Maximum Downstream Data Speed per Port
Rango de temperatura ambiente de fun-
cionamiento 0 - 35°C
Humedad relativa Del 5% al 95% sin condensación
Dimensiones 39 x 199 x 42mm

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Peso 1,6kg
6.5. Packaged information
Boxed Dimensions 0.47 x 0.12 x 0.31 m
6.6. Consumables and Placing Orders
A continuación, se muestra una lista de los productos consumibles que puede necesitar para su
PP15C, incluidos los cables que necesitará para conectar los dispositivos al hub.
Cables 15 x USB 2.0 tipo A
If you require any spare parts, such as the power cables or USB 2.0 tipo A cable, these can be
ordered by quoting the product part number and the spare part number (available from what's
included section)
These can be ordered from the reseller or solution partner you purchased your PP15C from, or
from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you
can learn about the local vendors and distributors that can assist you and find their contact
information.

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6.7. Alimentación
Voltaje de entrada 100-240VCA
Corriente de entrada (típica) 4A a 115VCA
2A a 230VCA
Frecuencia de entrada 50-60Hz
Conector de entrada C14
Voltaje de salida 12V
Corriente de salida 15A
Potencia de salida (máx.) 180W
Conector de salida DIN de 4 pines
Dimensiones 210 x 85 x 46mm

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7. Troubleshooting
If you experience any issues with your PP15C; please try the following solutions, if your issue is
not addressed in this section, please get in touch with your local vendor or Cambrionix.
7.1. Initial troubleshooting tips
Some tips and information to check first.
lIf you plug a device (phone, USB stick) into the hub, does it appear to the OS.
lIf you directly connect the same device to the port the hub is in, does it appear to the OS.
lTry switching updater cables with one which is working/ use cable in a hub that is
working.
7.2. Logging through LiveViewer
If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour,
to see in more detail what is happening. To get logs of the behaviour use the following steps to
get a zip file of the logs.
1. Open LiveViewer (if this is not already downloaded, then go onto our website and
download both the API and LiveViewer) www.cambrionix.com/software
2. Once in LiveViewer, on the left-hand side of the screen, select the settings section.
3. Once in the settings section, select the API tab.
4. In the API section click the "cog" on the right hand side of the local API
5. Click the “select all” tick box and then the save button.
6. After this is enabled, use the hub in a way that causes the issue you are seeing.
7. Wait for the issue to occur, i.e. when updating an iPad the device disconnects.
8. Make a note of the time that the issue occurs then go back to the API page in LiveViewer,
and press the zip logs.
9. Once you have the logs un-tick the “select all” box and save your settings.
10. Send the logs to us for us to take a look at.
The API keeps a maximum of 20 logs at 256Mb each, so the latest one is usually smaller. If a
crash occurs, you would see a smaller log file and the next instance of API shuffles the existing
ones

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7.3. Hardware Failure
If the Hardware fails the LEDs can flash in a pattern to determine the type of failure. The power
LEDwill flash the pattern if no LEDs are present on the downstream ports.
The unit will blink four times, followed by eight long or short flashes, which then repeat. The
flashes are a number in binary which match a number in our error code list.
i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100.
7.4. Device connection.
If you are having device connection issues please read through the following common solutions
to see if this resolves your observed behaviour.
Unstable device connection
Some devices can have unstable connections with your host system through the PP15C. We
have only observed this behaviour in a very few amount of devices, by disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDPthrough NVRAMsettings either by going through the advanced settings
and turning "Alt Sync charge" off or through the APIand disabling it via code. For example,
using the command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
Battery information for Android
If you are having issue displaying battery information on Android devices ensure firstly you
have ADBtool installed and open then try these things in order.
1. Check that developer options are enabled on the android device, and then that USB
debugging is also enabled.
2. If you have done this step and it still does not work, go to Developer Options and click
‘Revoke USB debugging authorisations’. Unplug the cable and reconnect.

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3. If this still doesn’t work, turn off the developer options at the top, re-enable it, and re-
enable ‘USB Debugging’.
4. You can get detailed info directly from ADB at each step to diagnose things:
adb.exe shell dumpsys battery
# Use -s SERIAL_NUMBER as first options if you have more than 1
Android attached
Unknown devices
Sometimes, within Liveviewer and device manager, the connected device may show up as an
unknown device.
This can be due to the host system needing to be trusted on the device. This can be done on
the device itself on the initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in
the host system. This limitation within the USBcontroller can only be resolved if you connect
fewer USBdevices to the controller in question.
For Apple devices there is a setting called "USB accessories" which can be activated, Once
activated it will reduce the amount of times a device will need to be unlocked/ trusted. More
information can be found at the link here.
Cannot connect any more devices
Sometimes, you may reach the endpoint limit of your USB controller and this may stop you
from being able to attach any more devices to your host system.
You can create more space is to change connections from USB3 to USB2. You can change the
connection by disabling USB3 in the BIOSon startup.
A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to
USB2.
7.5. Hub connection issues
If you have issues with the hub and connecting to your host system, please see below
troubleshooting solutions.

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Hub not connecting to host
If you see that the PP15C is not connecting to the host system, one of the issues may be caused
by the USBdrivers on your host system not being up to date. It is good practice to ensure you
have the latest drivers and updates installed on your host system, which is usually handled by
the OS, but sometimes may require an update directly from the USB host controllers
manufacturer, which will be found on their website.
USBdrivers required are FTDIdrivers, which can be found on the site
https://ftdichip.com/drivers/ .
Daisy chaining multiple PDSync-C4 using expansion port
USB C cables can have variations in speed, power, and protocol capabilities. Some “active” or
E-mark type-C cables may not work on the daisy chain when connecting the expansion port to
another PDysnc-4. We recommend to use “passive” type-C cables and not to use cables fitted
with e-markers, see your cable supplier to see if e-markers are fitted.
Cannot access COMport
You may get an error message stating "COM (and then a number) could not be opened (Access
is denied)".
This is because an application has control over the COMport that the hub is connected to, and
no subsequent application can access the hub. To resolve this, you will need to close any
applications that control the COMport before opening another.
7.6. No GUI
If you are using a headless system with no GUI,then and you require to enable logging for
support issues, you can use the following command to create the logging cfg file manually:
echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg
Then after re-producing the problem, you can zip the logs from the folder
/var/log/cambrionix
You may delete the file below when you are finished with it.