CAMBRIONIX TS3-C10 User manual

User Manual
TS3-C10
2023-01
© 2022 Cambrionix Ltd. Todos los derechos reservados.
ES

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1. Table of Contents
1. Table of Contents 1
2. Your TS3-C10 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Conexión a la red eléctrica 9
4.4. Conexión al host 9
4.5. Charging 10
4.6. Cables 10
4.7. Registration 10
4.8. Help and Support 10
5. Using your TS3-C10 11
5.0.1 LED Configuration 11
5.1. Using without connecting to host 11
5.2. Using when connected to host 11
5.2.1 Connecting the Hub to a host computer 11
5.2.2 Autorización de hubs Thunderbolt™ en Linux® 11
5.2.3 Charging 12
5.2.4 Data Transfer 13
5.2.5 Protocolo e interfaz de comunicación 14
5.3. Scalability 15
5.4. Manage Ports & Your TS3-C10 16
5.4.1 Port Modes 16
5.4.2 Switching port modes 16
5.4.3 Charging Profiles 16
5.4.4 Firmware 17
5.5. Software 19

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5.5.1 Installing Software 19
5.5.2 LiveViewer 20
5.5.3 Cambrionix API 21
5.5.4 Updating Software 21
5.5.5 Removing Software 22
5.5.6 Command Line Instructions (CLI) 23
5.6. Cleaning your TS3-C10 24
6. Product Specifications 25
6.1. Requisitos de la alimentación entrante 25
6.2. Potencia de salida 25
6.3. Valores de riel de bandera de error 25
6.4. Especificaciones físicas 25
6.5. Consumibles y realización de pedidos 26
6.6. Power Supply 29
7. Troubleshooting 30
7.1. Initial troubleshooting tips 30
7.2. Logging through LiveViewer 30
7.3. Fallo de hardware 30
7.4. Device connection. 31
7.5. Hub connection issues 32
7.6. No GUI 33
7.7. Software troubleshooting 34
8. Disposal 35
9. Returns and Damaged Products 36
9.1. What do I do if my order arrives and something the product is
faulty or is physically damaged? 36
9.2. What happens after I have requested a Return? 36

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2. Your TS3-C10 at a glance
The TS3-C10 has been designed to provide high-speed data transfer to USB compliant devices
without being constrained by endpoint limits.
The TS3-C10 can charge attached USB devices without using a local computer. The TS3-C10
allows almost any device to be charged at its optimum rate (up to 3A). The firmware can be
updated to ensure the TS3-C10 can charge the latest devices. It is ready to charge out-of-the-
box and sync devices when attached to a host computer.
When a local (host) computer is attached, the host can control the operation of each port using
software provided by Cambrionix. Device charging and synchronisation can be
monitored through Cambrionix’s LiveViewer Application, the Application Programming
Interface (API) or Command Line Interface (CLI). Cambrionix’s free monitoring and control
software can be downloaded from www.cambrionix.com/products/api
With your TS3-C10 there is a Thunderbolt™ connection to the host which, is capable of up to ,
meaning your upstream speeds to the host will be capable of this data transfer rate. The
upstream data transfer rate will be shared amongst the downstream 10 x USB 3.2 tipo C
connections.
2.1. Key Features
Up To
5Gbps
per Port
Up To
3A
per Port
Up To
60
Devices
Transfer Data Seamlessly Power Scalability
Each high-speed port can
transfer data up to 5Gbps
Each port can charge devices
up to 3A (15W)
Up to 60 devices can be
connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the TS3-C10. Any errors or
omissions can be reported using our support ticket system (seeHelp and Support). This way,
any issues can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using
the means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate
or minor (reversible) injury.
PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage
to the product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid
injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render
the product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.

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PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
lDo not use a power supply that exceeds the power supply specifications
within this manual

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3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your TS3-
C10.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The TS3-C10 is intended to be used in an indoor static environment in which the environment
falls within the tested specifications to provide charge, sync and management functionality.
Please see the physical specifications section of this manual for information on the
environment specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This
is to ensure the product is not damaged.
PRECAUCIÓN
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use.
This will need to be removed before use as it may be covering host ports, vents
etc.
4.2. What's Included
lThunderbolt™™ 3 Cable (to provide communication between the host system and hub)
lTS3-C10 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Parte Descripción número de parte
Thunderbolt™™ 3 updater cable 200369
Unidad de fuente de alimentación 200402
Reino Unido cable de alimentación 200144

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Parte Descripción número de parte
Cable de alimentación de EE. UU. 200327
Cable de alimentación de la UE 200329
Cable de alimentación australiano 200337
Cable de alimentación IND 200341
4.3. Conexión a la red eléctrica
Connect the Power Supply Unit (PSU) to the hub using the Mini-Din de 4 pines plug. Conecte el
cable de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de
seguridad locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y
encienda el hub utilizando el pequeño interruptor de alimentación adyacente al conector de
entrada de alimentación del hub. Cuando el dispositivo está encendido, se iluminará un LED rojo
junto a la entrada de alimentación. El hub ya está listo para cargar los dispositivos conectados.
Se deben realizar inspecciones periódicas de los cables de alimentación y de cualquier cable
USB para detectar cualquier signo de daño. Si encuentra algún daño, reemplace el cable dañado
antes de seguir usándolo.
4.4. Conexión al host
Once the power is connected, connect the TS3-C10 to your host system using a Thunderbolt™™
3 cable. El uso de un cable de host incorrecto puede dar lugar a que el hub y todos los puertos
posteriores no sean reconocidos por su host.
Cambrionix would recommend using the Thunderbolt™ cable that is provided with our TS3-C10.
Si está considerando comprar su propio cable, para lograr 40 Gbps, un cable adecuado sería
uno de los siguientes:
lHasta 0,8m pasivo
lHasta 2m activo.
Cambrionix recomienda usar cables certificados por Intel®. Todos los cables que presentan el
logotipo Thunderbolt™ deben tener certificación.
Only one host can be connected to a hub at one time.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 3A while transferring data.

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4.5. Charging
Your TS3-C10 will allow your device to charge at the maximum rate possible up to 3A. The way
that charging takes place is the TS3-C10 will provide the device with a capability to charge and
the devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
Although a maximum charge rate of 3A is possible, the device itself detrimes the exact rate
and as such you may not see the maximumamount of charging on every device type that is
connected.
4.6. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.
4.7. Registration
You may register your product at www.cambrionix.com/product-registration
4.8. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

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5. Using your TS3-C10
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.0.1 LED Configuration
Your TS3-C10 has inbuilt LEDs used to show the state of the ports or devices. These LEDs can
be configured to support your use case; this can be controlled either by using the APIto send
commands directly or through separate software.
The default LED behaviour of the hub is below.
Colour Behaviour
Blue Device connected and port is on
Red Device has reached charged threshold
LEDOff No Device is detected
5.1. Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Connect the
devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 3A) specified by the manufacturer
will commence once profiling is complete. Depending on the state of charge of the device
attached, this may take tens of seconds.
5.2. Using when connected to host
5.2.1 Connecting the Hub to a host computer
Puede usar el puerto host Thunderbolt™ en la parte posterior del concentrador para conectarse
a su sistema host; hay dos puertos en la parte posterior, por lo que puede usar un puerto para
conectar el host y el otro puerto para conectar varios concentradores en cadena.
5.2.2 Autorización de hubs Thunderbolt™ en Linux®
With Linux® systems, it is necessary to authorise/enrol the TS3-C10 before it connects.

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Para hacer esto, deberá usar "boltctl", que se usa para controlar el administrador de dispositivos
Thunderbolt™. "boltctl" es la interfaz de línea de comandos para interactuar con boltd, el
demonio del sistema que administra los dispositivos Thunderbolt™ 3™. Using "boltctl", input the
following commands to authorise and enrol your TS3-C10.
power [-t | --timeout seconds]
Encienda el controlador Thunderbolt™. Si el controlador Thunderbolt™ no está en "nativo
modo de enumeración", puede apagarse por completo mediante el firmware/BIOS del host. Los
sistemas compatibles cuentan con una interfaz para "forzar" la alimentación
sistemas compatibles, hay una interfaz para "forzar" la alimentación del controlador
Thunderbolt™. Si se admite, este comando solicitará al daemon que
compatible, este comando solicitará al demonio que lo haga. El daemon realizará un
seguimiento de todas las solicitudes del cliente y liberará la
anulación de la alimentación cuando
se libere la última solicitud.
authorize DISPOSITIVO
Autorizar un dispositivo actualmente no autorizado identificado a través de su ID única (uuid)
de dispositivo. Si se dispone de una clave almacenada en la base de datos, se utilizará,
la clave se almacena en la base de datos, se utilizará, dado el nivel de seguridad del dominio
conexión segura del dispositivo. Utilice la lista de boltctl para averiguar el uuid de un
dispositivo.
inscribir [--política predeterminada] DISPOSITIVO
Autorizar y registrar el dispositivo con la ID exclusiva de dispositivo de la base de datos. Si el
dominio admite la conexión segura, se generará una nueva clave que se almacenará
admite una conexión segura, se generará una nueva clave y se almacenará en la base de datos
junto con el dispositivo y el nombre del proveedor. Si se crea, la clave se utilizará en el futuro
para autorizar el
para autorizar el dispositivo de forma segura.
5.2.3 Charging
When the Host Port is connected to a local computer, the hub defaults to Sync mode and
charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed
USB3 specifications. If the attached device complies with USB-IF Battery Charging
specification BC1.2 and supports Charging Downstream Port (CDP), the hub can provide high-
speed charging at 3A. If the connected device does not comply with BC1.2, the charge current
will be limited to 900mA in compliance with USB specifications.

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If you wish to limit the charging to your devices whilst connected to your host system then you
can disable CDPon all ports by inputting the following commands.
The CLI commands for turning off the sync charge options, with a 1 or 0 per port.
settings_unlock
settings_reset
settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
reboot
This can also be done via the API if this is easier. Just supply that string (joined with \n) like:
cbrxapi.cbrx_connection_set(handle, "settings", "settings_unlock\nsettings_rese-
t\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nsettings_set alt_sync_
chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nreboot")
Note that settings_reset clears any previous settings, so if you need to retain something else, it
would be better to issue settings_display first, which gives you the entire settings which you
can then modify and re-issue in entirity.
5.2.4 Data Transfer
If you wish to transfer data, change applications, restore or update your mobile device, a data
connection to a local host computer is required. The hub is compatible with macOS®,
Windows™ and Linux® operating systems and can transfer data between these operating
systems and many mobile operating systems such as iOS™ and Android™.
In order to transfer data, connect the host port to your local (host) computer using a
Thunderbolt™™ 3 compliant cable. Any devices connected to the hub will now appear as if they
were connected to the host computer’s USB port.
Para transferir datos, conecte el puerto Thunderbolt™ de su equipo local (host) a uno de los
puertos Thunderbolt™ de la parte posterior del hub utilizando un cable compatible con
Thunderbolt™ 3. También se puede utilizar un cable Thunderbolt™ 2 con un adaptador
Thunderbolt™ 2-3 con velocidades de datos reducidas. Los dispositivos conectados al hub
aparecerán ahora como si estuvieran conectados al puerto USB del equipo host. El hub es
totalmente compatible con SuperSpeed USB3.2 y puede proporcionar velocidades de
transferencia de datos de hasta 5Gbps por puerto. Al sincronizar, se enciende un LED azul
sobre cada puerto. Puede utilizar el programa de su elección para transferir datos desde y hacia
su dispositivo.

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5.2.5 Protocolo e interfaz de comunicación
The TS3-C10 appears as a virtual serial port (also called a UART or VCP). En Microsoft
Windows™, el sistema aparecerá como un puerto COM, el número de puerto COM se puede
encontrar en el administrador de dispositivos. En macOS®, se crea un archivo de dispositivo en
el directorio /. S es una cadena serial alfanumérica única para cada dispositivo
/dev/tty.usbserial S
Los dispositivos incorporan un circuito convertidor USB a UART FT230X de FTDI International.
En Windows 7 o posterior, se podría instalar automáticamente un controlador (si Windows está
configurado para descargar controladores de Internet automáticamente). Si este no es el caso,
o si se utiliza una plataforma Mac® o Linux®, el controlador puede descargarse de
www.ftdichip.com. Los controladores VCP son obligatorios. Para computadoras Linux® o Mac,
se deben usar los controladores predeterminados del sistema operativo.
La configuración de comunicaciones predeterminada debe establecerse en 115200 baudios, 8
bits de datos, sin paridad y un bit de parada. Esto a veces se denomina "115200,8,N,1". No se
utiliza control de flujo. Se debe seleccionar la emulación de terminal ANSI

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5.3. Scalability
Los controladores USB generalmente tienen un límite de punto final, lo que limita la cantidad de
dispositivos que se pueden enumerar cuando se conectan al puerto USB3 de una computadora
local. Los controladores de host xHCI de puerto USB3 de la mayoría de los equipos limitan la
cantidad de puntos de conexión
los controladores en la mayoría de las computadoras limitan el número de puntos finales
enumerados entre 64 y 128. Los dispositivos móviles se enumeran como más de un punto de
conexión, y los dispositivos complejos con paneles táctiles se enumeran a menudo como 5 o 6
puntos de conexión. Por consiguiente, el número de dispositivos que se pueden enumerar
correctamente se limita típicamente a menos de veinte.
Con la conectividad Thunderbolt™ y al incorporar controladores de host dentro del hub, cada
puerto puede manejar hasta 16 puntos de conexión. If you wish to synchronise more devices,
multiple hubs can be daisy-chained to allow up to 60 devices to be managed simultaneously
from a single host computer.
Para conectar varios concentradores en cadena, cada concentrador debe estar conectado a la
red eléctricaindividualmente, luego el primer concentrador de la cadena debe conectarse a la
computadora local a través de uno de los puertos Thunderbolt™. El siguiente concentrador en la
conexión en cadena se conecta mediante uno de sus puertos Thunderbolt™ al puerto
Thunderbolt™ restante del primer concentrador. Es posible añadir un tercer, cuarto y quinto
hubs de la misma manera, conectando el puerto Thunderbolt™ disponible delhub anterior a uno
de los puertos Thunderbolt™ del siguiente dispositivo de la conexión en cadena. Using this
approach, a maximum of six hubs can be linked together, allowing 60 devices to be synced
from a single host computer.

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5.4. Manage Ports & Your TS3-C10
Each port on your TS3-C10 can be managed either individually, or all together. You can turn the
ports off and on, change the port mode, or change the charging profiles. This can be done either
through LiveViewer, or by connecting to the hub via the API.
5.4.1 Port Modes
Sync Turn specific ports or the whole hub to sync mode
Off Turn specific ports on or off or switch the whole hub on or off (no power and
no data channels open, mimics unplugging the device)
5.4.2 Switching port modes
You can switch between port modes by using our LiveViewer application or by using the CLI. If
you switch a port off then this will stop any connection taking place to the USBdevice and
would mimic unplugging the USB device completely from the host system.
If you are in Sync mode and then switch to Charge mode the USB device will disconnect briefly
whilst the profiling process takes place. Once the profiling has taken place, and a charging
profile is selected, the device will then draw a charge rate, which will be defined by the charging
controller within the USBdevice. The charging profile will limit the maximum amount that the
device is able to draw.
If you are in Off or Charge mode and switch to Sync mode the USB device will disconnect briefly
whilst a data connection is opened, the USBdevice will then become available to the host as if
the USB device is connected directly to the host, and will be able to sync data at a maximum
rate of 5Gbps. The TS3-C10 will also charge the device whilst connected. It is impossible to
have a data connection to a USBdevice without any power negotiating, you can reduce the
charging rates available by disabling CDP (Charging downstream port).
You can disable CDPthrough NVRAMsettings either by going through the hub settings and
turning "Sync charge" off or through the APIand disabling it via code. For example, using the
command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
5.4.3 Charging Profiles
To ensure attached devices charge at their optimum rate, our smart USB hubs come with the
below intelligent charging profiles built in:

TS3-C10 Página 17 de 39
1 900mA
2 1.5A
3 3A
5.4.4 Firmware
The firmware can be kept up to date using our LiveViewer software. As part of delivering an
easy user experience, our LiveViewer application is now a set-and-forget solution. The
LiveViewer application will discover your USB hub’s firmware and present an update for you.
To update the firmware, first, go to the firmware updater section of LiveViewer. Here you can
see the available Firmware versions to download and install to the hub.
The current firmware version on the hub is displayed in the firmware updater section alongside
the hub's name. This will appear red if a newer version is available or green if it is the most up to
date.
To install the firmware onto the hub click the hub/ hubs connected that you want to update,
then select the firmware version you want to upgrade to. Once selected press the update
button at the top and the update will commence.
Firmware versions and hardware
We advise not to change the firmware version on any new products you receive as this may
cause compatibility issues and stop your TS3-C10 from functioning.

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PRECAUCIÓN
Your TS3-C10 may not function correctly
lDo not install old firmware onto a new product
PRECAUCIÓN
Your Cambrionix Firmware may get corrupted
lDo not interrupt the Firmware update process.
lDo not disconnect the power during the update process.

TS3-C10 Página 19 de 39
5.5. Software
Más productividad y ahorro de tiempo. Cambrionix provides interfaces by which the Hub can
be monitored and managed:
lLiveViewer
lCambrionix Connect
lCambrionix API
lCommand Line Instructions
The TS3-C10 uses string commands to communicate with the host system. These can be sent
via the virtual serial port of the TS3-C10 directly, or the API can be used to provide other
protocols that send translated string commands. LiveViewer can use the API to interact with
the devices through a user-friendly application.
There are three different channels for both our LiveViewer application and the API. The three
channels are Alpha/ Beta and Release. We would recommend using the release version of both
the APIand LiveViewer.
We will push bug fixes and updates through Alpha and then onto Beta before it is merged into
the Release version. If you have found a bug that we have a fix for, the Alpha and Beta releases
may already have addressed these and implemented fixes.
5.5.1 Installing Software
Cambrionix has two pieces of software that can be used to manage the devices and your hub
using different host systems. This section has instructions and information on using our
software on three of the most popular host systems.
Our software is available to download from www.cambrionix.com/software, you will find
software available for Windows™, Mac® and Linux® Systems.
Linux® OS systems tested with our software are Ubuntu 18.04 LTS or Debian 9; some other OS
versions based on the two mentioned will work. Some different Linux® OS versions may work,
but we have not tested with them.
To install on Mac® and Windows™ systems, download the install files from the above link, once
downloaded run the install process and dialogue boxes will help you through installation and
initial set-up.
For Linux® systems, download the install files from the website at the above link. Once
downloaded, you can either install it from the desktop GUI or the command line via: