CAMBRIONIX PD-Sync4 User manual

PDSync-C4
User Manual
© 2023-12 Cambrionix Ltd. All rights reserved. EN

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1. Table of Contents
1. Table of Contents 1
2. Your PDSync-C4 at a glance 3
2.1. Key Features 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 4
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 6
3.7. Cleaning your PDSync-C4 7
4. Getting Started 9
4.1. Unpacking your product 9
4.2. What's Included 9
4.3. Consumables and Placing Orders 9
4.4. Connecting to the mains 9
4.5. Connecting to a Host 10
4.6. Connecting devices to your PDSync-C4 10
4.7. Charging 10
4.8. Registration 11
4.9. Help and Support 11
5. Using your PDSync-C4 12
5.0.1 Port LED States 12
5.0.2 Fan Behaviour 12
5.1. Using without connecting to a host 12
5.2. Using when connected to a host 12
5.2.1 Connecting the Hub to a host computer 12
5.2.2 Charging 12
5.2.3 Data Transfer 13
5.2.4 Communication Interface and Protocol 13
5.3. Scalability 15
5.4. Managing Ports & Your PDSync-C4 16
5.4.1 Port Modes 16
5.4.2 Switching port modes 16
5.4.3 Charging Profiles 16
5.4.4 Firmware 16
6. Software 19
6.0.1 Installing Software 19
6.0.2 Cambrionix Connect 19
6.0.3 Cambrionix Hub API 21

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6.0.4 Updating Software 21
6.0.5 Removing Software 22
6.0.6 Command Line Instructions (CLI) 23
7. Product Specifications 24
7.1. Features 24
7.2. PDS-C4 Specifications 24
7.3. Power Specifications 25
7.4. Port Specifications 27
7.5. Drawings 28
7.6. Product Label 28
7.7. Hub Architecture 29
8. Troubleshooting 31
8.1. Common troubleshooting tips 31
8.2. Logging through Cambrionix Connect 31
8.3. Hardware Failure 32
8.4. Device connection 32
8.5. Hub connection issues 33
8.6. Using with a headless system 34
8.7. Software troubleshooting 34
9. Returns and Damaged Products 36
9.1. What if my order arrives with an issue? 36
9.2. What happens after I have requested a Return? 36
10. Compliance and Standards 37
10.1. EU RoHS Compliance 38
10.2. Waste Electrical and Electronic Equipment (WEEE) 39

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2. Your PDSync-C4 at a glance
The PDSync-C4has been designed primarily for desktop use, being highly compact and quiet. It
provides 60W of charging power to each of its 4 Type-C ports, allowing mobile devices to be charged
quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable charging
and data transfer while monitoring important port and device information.
The PDSync-C4 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 3A). The
firmware can be updated to enable new charging profiles, ensuring the PDSync-C4 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports using
available software. Device charging and synchronisation can be monitored through
Cambrionix’s Connect App, the Application Programming Interface (API) or Command Line Interface
(CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
You can download the latest version of this manual and all product user manuals from our website at
the following link. www.cambrionix.com/product-user-manuals
2.1. Key Features
Up To
480 Mbps
per Port
Up To
3A
per Port
Up To
16
Devices
Transfer Data
Seamlessly Power Scalability
Each high-speed port can
transfer data up to 480
Mbps
Each port can charge
devices up to 3 A at 60
(W)
Up to 16 devices can be
connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user manual.
This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier
understanding and location of information relating to the PDSync-C4. Any errors or omissions can be
reported using our support ticket system (seeHelp and Support). This way, any issues that are
discovered can be acted on quickly and we can update the documentation to reflect this.
Understanding and observing the instructions in this user manual are prerequisites for hazard-free
use and safety during operation. This user manual cannot cover all possible applications. If you would
like additional information or if problems arise that are not sufficiently addressed in this manual,
please ask your distributor or contact us directly using the means preferred, which are located on the
back cover of this manual.
CAUTION
Personal Injury and Damage to the product
Always observe the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a signal
word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.
3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid injury

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3.3. Pictograms
These symbols will be used throughout this documentation to alert to any potential dangers or any
actions that must be taken.
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
international safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the product.
CAUTION
An electric shock or personal injury may occur
Do not modify the product in any way.
Do not dismantle the product.
Do not open the product
CAUTION
Fire, or personal injury may occur
Do not obstruct air vents on the product.
Do not cover the product in or place near combustible material.

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CAUTION
Damage to your product may occur
Do not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the external power supply.
CAUTION
An electric shock or personal injury may occur
Do not use a damaged power cord or plug, or a loose power socket.
Do not touch the power plug with wet hands.
Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
Do not short circuit the Power Supply Unit (PSU) supplied with your product.
Do not disconnect the power cord while the product is being used.
Do not bend or pull the power cord with excessive force.
Do not use a power supply that exceeds the power supply specifications
within this manual
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your PDSync-
C4.
CAUTION
An electric shock or personal injury may occur
Do not place the power cord near heat sources.
Connect the plug only to an earthed socket.

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CAUTION
Damage to your Cambrionix product may occur
Operate the product only in an environment where the ambient
temperature is inside the operating temperature range.
Operate the product only in an environment where the relative humidity is
inside the operating range.
Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
Do not overload the power socket that your hub is connected to.
Insert the power plug all the way into the socket so that it is not loose.
CAUTION
Overloading the brackets may cause failure
The rack brackets for all our products are not designed to be used in a mobile
application, bracket failure could occur if the units are not supported fully e.g
Shock during road transport.
3.7. Cleaning your PDSync-C4
Cleaning the product is generally not required, although in some instances it may be necessary if
excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module
during operation or storage.
CAUTION
Electric shock or personal injury may occur
If there is a dirt/ spillage over a ventilation slot, external data/ power
connector or product aperture, please remove power from the unit without
touching the liquid and seek advise before reapplying power

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lEnsure that the product is switched off and the power cord is removed from the product. Hold
the power cable by the plug and do not touch either the plug or the power cord with wet or
damp hands as an electrical shock may result
lWipe the product with a clean, dry and soft cloth. Do not use detergents which contain alcohol,
solvent or surface-active agents. Do not spray water or detergent directly onto the product
lMildly dampen a soft and dry cloth in water and wring thoroughly to clean the product as
required
lDry the product thoroughly once the cleaning has finished
lReconnect the power cord and use your product as advised once cleaning is complete

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
afterwards. As well as a guide for product safety-related information.
The PDSync-C4 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please see
the Product Specifications section of this manual for information on the environment specifications.
4.1. Unpacking your product
When you have received your product, please check the packing slip inside the box to ensure all
contents and quantities are correct before opening. This is to avoid retesting and repackaging any
items that are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to
ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
There will be a label on the hub advising you to read the User manual before
use. This will need to be removed before use as it may be covering host ports,
vents etc.
4.2. What's Included
lType-C Cable (to provide communication between the host system and hub)
lPDSync-C4 Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
4.3. Consumables and Placing Orders
If you require any spare parts, such as the power cable or Type-C cable, these can be ordered by
quoting the product part number listed in the Product Specifications.
These can be ordered from the reseller or solution partner you purchased your PDSync-C4 from, or
from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you can
learn about the local vendors and distributors that can assist you and find their contact information.
4.4. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-Pin Mini-DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable to the