CAMBRIONIX U16S User manual

User Manual
U16S
2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN

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1. Table of Contents
1. Table of Contents 2
2. Your U16S at a glance 4
2.1. Key Features 4
3. Safety 5
3.1. Signal word panel 5
3.2. Safety alert symbol 6
3.3. Pictograms 6
3.4. Product modification 6
3.5. Power supply 7
3.6. Storage and Installation 8
3.7. OEM 9
4. Getting Started 10
4.1. Opening your product 10
4.2. What's Included 10
4.3. Connecting to Host 10
4.4. Connecting the U16S to the Power Supply Unit using Spade Con-
nectors 12
4.5. Registration 12
4.6. Help and Support 12
5. Using your U16S 13
5.1. Using without connecting to host 13
5.2. Using when connected to host 13
5.2.1 Connecting the Hub to a host computer 13
5.2.2 Charging 13
5.2.3 Data Transfer 14
5.2.4 Communication Interface and Protocol 14
5.3. Manage Ports & Your U16S 16
5.3.1 Port Modes 16
5.3.2 Charging Profiles 16
5.3.3 Firmware 16
5.4. Software 18
5.4.1 Installing Software 18
5.4.2 LiveViewer 19
5.4.3 Cambrionix API 20
5.4.4 Updating Software 20

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5.4.5 Removing Software 21
5.4.6 Command Line Instructions (CLI) 22
5.5. Scalability 24
5.6. Cooling the U16S 25
5.7. Cleaning your U16S 26
6. Product Specifications 27
6.1. Input Power Requirements 27
6.2. Output Power 27
6.3. Physical specifications 27
6.4. Consumables and Placing Orders 27
7. Troubleshooting 29
7.1. Initial troubleshooting tips 29
7.2. Logging through LiveViewer 29
7.3. Hardware Failure 29
7.4. Device connection. 30
7.5. Hub connection issues 31
7.6. No GUI 32
7.7. Software troubleshooting 32
8. OEM-U16S-Certifications 33
9. Returns and Damaged Products 34
9.1. What do I do if my order arrives and something the product is faulty
or is physically damaged? 34
9.2. What happens after I have requested a Return? 34

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2. Your U16S at a glance
The U16S provides 10W of charging power to each of its 16 x USB 2.0 Type-A ports, allowing
mobile devices to be charged quickly, safely and reliably. All ports can be controlled using
Cambrionix software to enable charging and data transfer while monitoring important port and
device information.
The U16S can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The
firmware can be updated to enable new charging profiles, ensuring the U16S can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using freely available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1. Key Features
Up To
480Mbps
per Port
Up To
2.1A
per Port
Up To
96
Devices
Transfer Data Seamlessly Power Scalability
Each high-speed port can
transfer data up to 480Mbps
Each port can charge devices up
to 2.1A (10W)
Up to 96 devices can be con-
nected at once using multiple
hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the U16S. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
CAUTION
An electric shock or personal injury may occur

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CAUTION
lDo not modify the product in any way.
lDo not dismantle the product.
CAUTION
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
CAUTION
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
CAUTION
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.

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CAUTION
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
U16S.
CAUTION
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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3.7. OEM
CAUTION
Personal injury may occur
lCambrionix OEM modules have sharp edges, corners and components.
suitable protective equipment must be worn whilst handling.
CAUTION
Damage to your Cambrionix OEM module may occur
lWhen mounting a Cambrionix OEMmodule, all mounting holes should be
used with appropriate spacers, screws and a torque level of 1.1Nm.
lCambrionix OEM modules are susceptible to Electrostatic Discharge (ESD).
OEM modules should be handled in an ESDsafe area.
lThis product is not reverse-polarity protected. The power connections
MUSTbe connected correctly. If in doubt, please contact Cambrionix.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The U16S is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2. What's Included
lU16S Hub
4.3. Connecting to Host
Once the power is connected, connect the U16S to your host system using a USB 2.0 Type-B
cable. Using an incorrect host cable may result in the hub and all subsequent ports not being
recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.1A while transferring data.