Canon imageRUNNER 1300 Series User manual

SERVICE GUIDE
CANON U.S.A., INC.
SYSTEMS & TECHNICAL SUPPORT DIVISION
Rev. 0

imageRUNNER 1300 Series Service Guide
imageRUNNER 1300 Series Service Guide Rev. 0 September 2002 Page i
IMPORTANT
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN
MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE
FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED
TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED TO REFLECT
ENGINEERING REVISIONS.

imageRUNNER 1300 Series Service Guide
imageRUNNER 1300 Series Service Guide Rev. 0 September 2002 Page ii
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center: http://www.support.cusa.canon.com
Printed in the United States of America.
Distributed in the United States by Canon U.S.A., Inc.
This service guide is the property of Canon U.S.A., Inc. All rights reserved.
The information contained in this service guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the dealer agreement with Canon U.S.A., Inc., this service guide is solely for reference purposes and may be used
only by authorized Dealers of Canon U.S.A., Inc. No part of this service guide may be reproduced or transmitted in any form by
any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless
from and against any claims arising out of Dealer’s possession, use, or misuse of this service guide.
Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service guide at any
time without notice.
Canon is a registered trademark of Canon Inc.
imageRUNNER and NetSpot are trademarks of Canon Inc.
Intel and Pentium are trademarks of Intel Corporation
Microsoft, Windows 95/98/ME/2000/XP and Windows NT are registered trademarks of Microsoft Corporation
IBM is a trademark of IBM Corporation
AXIS is a trademark of Axis Communications AB Corporation
The ENERGY STAR name is a registered trademark of the U.S. Environmental Protection Agency
All other company names and product names may be trademarks or registered trademarks of their respective owners, and are
hereby acknowledged.

imageRUNNER 1300 Series Service Guide
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Table of Contents
I. Service Features.................................................................................................................................................1
A. Product Overview........................................................................................................................................1
B. Optional Accessories ...................................................................................................................................1
II. Product Configuration ..................................................................................................................................2
A. Model of imageRUNNER 1300 Series........................................................................................................2
B. Items In The Box .........................................................................................................................................2
III. Specifications..................................................................................................................................................3
A. imageRUNNER 1300 Series........................................................................................................................3
B. ADF (Standard for imageRUNNER 1330/1370F).......................................................................................4
C. Fax Functionality (Standard for imageRUNNER 1370F)............................................................................4
D. Canon Advanced Print Technology (CAPT) ...............................................................................................5
E. Axis 1610 Print Server.................................................................................................................................5
IV. Service Features.............................................................................................................................................6
A. Serviceability...............................................................................................................................................6
B. Suggested End User Maintenance................................................................................................................6
C. Estimated Installation Time.........................................................................................................................6
D. Installation Procedures.................................................................................................................................6
E. Consumables................................................................................................................................................6
V. Service Policy .................................................................................................................................................7
A. Dealer Technical Support ............................................................................................................................7
B. Escalation Procedure ...................................................................................................................................7
C. Internet Systems and Technical Support......................................................................................................8
D. Recommended Monthly Print/Copy Volume...............................................................................................8
E. Warranty Conditions....................................................................................................................................8
VI. Technical Training.........................................................................................................................................9
A. Overview......................................................................................................................................................9
B. Certification.................................................................................................................................................9
C. Prerequisites.................................................................................................................................................9
D. What You Will Learn ..................................................................................................................................9
E. Training Facilities........................................................................................................................................9
F. Course Format..............................................................................................................................................9
G. Course Equipment......................................................................................................................................10
H. Course Highlights ......................................................................................................................................10
I. Materials........................................................................................................................................................10
VII. Service Requirements..................................................................................................................................11
A. Authorization Policy..................................................................................................................................11
VIII. Appendix I................................................................................................................................................12
A. imageRUNNER 1300 Series Limited Warranty ........................................................................................12
B. GPR-10 Drum Unit Limited Warranty.......................................................................................................13
IX. Appendix II...................................................................................................................................................14
A. Footnotes ...................................................................................................................................................14

imageRUNNER 1300 Series Service Guide
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I. Service Features
A. Product Overview
The imageRUNNER 1300 Series includes the imageRUNNER 1310,
imageRUNNER 1330 and imageRUNNER 1370F and are the new digital
models in Segment 1. These models offer superior image quality at the
speed of up to13 pages-per-minute. Each model of the imageRUNNER
1300 Series includes, as standard, copying and printing capabilities.
The imageRUNNER 1330 and imageRUNNER 1370F include a 30-sheet
ADF. The imageRUNNER 1370F has a full featured, comprehensive
Super G3 fax functionality.
Canon Advanced Printing Technology (CAPT) is a new printing
technology developed by Canon to produce high image quality prints
without the use of PDL’s. These models can supply up to a total of 600
sheets of paper from the standard 500-sheet paper cassette and a 100-
sheet stack bypass.
As an Energy StarPartner, Canon U.S.A., Inc. has determined that this
product meets the Energy Star guidelines for energy efficiency.1
B. Optional Accessories
1. AXIS™ 1610 Print Server
The optional AXIS 1610 Print Server allows the imageRUNNER 1300
machines to be setup in a networked environment and allow network
printing from any computer found on the network. The AXIS 1610
connects directly to any Canon CAPT printer without any additional
cabling. The AXIS 1610 is small and compact, equipped with one high-
speed parallel port connector that plugs directly into the
imageRUNNER’s parallel port.
2. Cabinet
An optional Cabinet is available if desk space is limited. The Cabinet
also provides an additional area where paper and consumables can be
stored.
3. LTR/LGL Cassette (500 sheets)
This optional 500-sheet Cassette offers the ability to set two cassettes
with different sized papers for easy replacement. A convenient feature
for those that require and frequently use different sized papers such as
Letter and Legal.

imageRUNNER 1300 Series Service Guide
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II. Product Configuration
A. Model of imageRUNNER 1300 Series
Item Item Number2
imageRUNNER 1310 imageRUNNER 1330 imageRUNNER 1370F
imageRUNNER 1310 7775A001AA
imageRUNNER 1330 7775A010AA
imageRUNNER 1370F 7775A018AA
Consumables
GPR-10 Drum Unit 7815A004AA
GPR-10 Black Toner 7814A003AA
Optional Accessories
Cabinet 8419A002AA
LTR/LGL Cassette (500 sheets) 7926A002AA
Connective Accessories
Axis 1610 Print Server 0273V171
B. Items In The Box
imageRUNNER 1300 Series
 Main Unit
 Copy Tray
 Power Cord
 P-kit (Drum Unit included)
 LTR/LGL Cassette 500 sheets
 Modular Cord (imageRUNNER 1370F only)
 Fax Destination Label (imageRUNNER 1370F only)
 Reference Guide (U.S. English)
 Fax Guide (U.S. English) (imageRUNNER 1370F only)
 Quick Start Guide (U.S. English)
 CD User Software (imageRUNNER 1200-1300)
 Copier Machine Warranty (English/French)
 Drum Warranty (English/French)
 Installation Check List
 Registration Card (for U.S.A.)
 Registration Card (for Canada)
 Notes for AXIS Print Server
• User’s Guide (Reference Guide)
• FA7-3860-010
The Part Number2for the User’s Guide cannot be ordered as a Sales Item.

imageRUNNER 1300 Series Service Guide
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III. Specifications
Note: All Specifications are subject to change without notice.
A. imageRUNNER 1300 Series
imageRUNNER 1300 Series
Type Digital, Multifunction Imaging System
Copying Method Indirect Electrostatic Transfer
Developing System Dry Monocomponent Toner Projection Development
Acceptable Originals Sheets, Books and Three-Dimensional Items (up to 4.4 lbs)
Maximum Original Size LGL
Maximum Copy Size LGL
Minimum Copy Size 3" x 5"
Image Server Standard 16 MB (no open slots available for additional memory)
Maximum Copy Reservation Up to memory capacity
Scanning Resolution 600 x 600 dpi
Engine Resolution 600 x 600 dpi
Interpolated Resolution 1200 dpi x 600 dpi / 2400 x 600 dpi (printing)
Halftone (Gradations) 256
Paper Feeding 1 cassette, stack bypass
Paper Capacity 1 x 500 + 100 (Std. 600 sheets / Max. 600 sheets)
Manual Bypass 100 sheets
Paper Output Capacity 100 sheets
Acceptable Paper Weight Cassette: 17 to 20-lb., Stack Bypass: 15 to 32-lb.
Duplexing No
Magnification 50 - 200% (in 1% increments)
Preset Reduce / Enlarge 50%, 64%, 78% / 129%, 200%
Multipage Copy Speed Up to 13 cpm
First Copy Out Time Approximately 13 seconds or less (from Platen Glass)
Warm-Up Time 4.5 sec. (From power plug-in) / 1 sec. (From Energy Saver Mode)
Maximum Copy Run 99
Automatic Exposure Automatic or Manual (9 levels)
imageRUNNER 1310 12-7/8" x 18-3/4" x 17-3/8" (327mm x 475 mm x 442 mm)
Approximate Dimensions
(HxWxD) imageRUNNER 1330/1370F 15-1/8" x 18-3/4" x 17-3/8" (384 mm x 475 mm x 442 mm)
Installation Space (WxD) Approximately 32-1/2" x 17-3/8" (825 mm x 442 mm)
imageRUNNER 1310 Approximately 48.3 lbs. (21.9 kg)
Weight imageRUNNER 1330/1370F Approximately 52.9 lbs. (24.0 kg)
Power Requirements 120V / 60Hz, 3.8A
Power Consumption 780 watts (Max.)
Plug NEMA 5-15R

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B. ADF (Standard for imageRUNNER 1330/1370F)
ADF
Acceptable Original Size LGL/LTR/STMT"
Paper Capacity ! Up to 30 Sheets LTR, Based on 20 lb.
! Up to 15 Sheets LGL, Based on 20 lb.
Different Size Originals No
Acceptable Paper Weight 14 - 32 lb.
Document Feeding Speed Approximately 13 ipm
Original Feeding Method Face Down
Power Source Directly from the main unit
Note: The ADF is not available for the imageRUNNER 1310.
C. Fax Functionality (Standard for imageRUNNER 1370F)
Note: The Fax Functionality is not available for the imageRUNNER 1310/1330.
Fax Functionality
Telephone Line Used PSTN
Number of Line Connections 1
Maximum Original Size LGL
Effective Image Size LGL/LTR/STMT
Transmission Time Approximately 3 seconds per page
Fax Resolution
! Standard: 8 pels/mm x 3.85 lines/mm
! Fine: 8 pels/mm x 7.7lines/mm
! Super Fine: 8 pels/mm x 15.4 lines/mm
! Ultra Fine: 16 pels/mm x 15.4 lines/mm
Modem Speed 33,600 bps (Max.)
Compression System MH, MR, MMR, JBIG
Error Correction Yes (ECM)
Density Adjustment Level 3 levels
Halftones 64 levels
Communication Mode G3
Battery Backup Time Approximately 2 hours (Max.)
Memory Capacity Standard Fax Memory - 4 MB: (approximately 255 pages)

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D. Canon Advanced Print Technology (CAPT)
Canon Advanced Print Technology (CAPT)
Printing Method Canon Advanced Printing Technology (CAPT)
Memory 2 MB
Storage Not Applicable
Continuous Print Speed Approximately 13 ppm (LTR)
Applicable Paper Size LTR/LGL/STMT
I/F Connectors IEEE 1284 Bi-directional Parallel, USB 2.0 Full Speed (12 Mbps)
Resolutions • 600 x 600 dpi
• 2400 x 600 dpi (with Auto Image Refinement; AIR)
Other Features • NetSpot 3.3.2 supported
• NetSpot Console 2.30 supported
• Remote Diagnosis Server 1.21 supported
E. Axis 1610 Print Server Axis 1610 Print Server
CPU 32 bit 100Mhz RISC Controller
Memory (RAM) 2 MB DRAM
Memory (ROM) 1 MB (Flash)
Supported Systems Microsoft®Windows®95/98, ME, NT 4.0, 2000 and XP
Printing Protocols Windows: TCP/IP, NetBIOS/NETBEUI
Management Protocols
• Netware: IPX
• Windows: NetBIOS/NetBEUI or TCP/IP, WINS
• TCP/IP: FTP, BOOTP, ARP, RARP, DHCP, ICMP, IGMP, IP, TCP,
UDP, HTTP, SNMP, TFTP
Network Management
• SNMP-MIB II compliant (over UDP/IP)
• Printer MIB
• Canon MIB
• AXIS MIB included
Logical Connection IEEE 802.2, IEEE 802.3, SNAP and Ethernet II
(Use of frame types simultaneously)
Power Consumption 200 mA max, 12 V (from external power supply)
Dimensions (HxWxD) 7/8" x 2-3/8" x 4-7/8"
Weight 0.22 lb.

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IV. Service Features
A. Serviceability
The imageRUNNER 1300 Series does not require scheduled servicing,
however, the end-user should perform the suggested maintenance as
shown below when required.
B. Suggested End User Maintenance
The end user should perform the following on a regular basis as
necessary so that the machine may be kept in the best operating
condition at all times.
Item Instructions
Document Board
Document Board Glass Retainer
Platen Roller
White Plate
Vertical Size Plate
Roller
Wipe with a cloth moistened with water and
wrung well, then dry wipe.
C. Estimated Installation Time
Description Estimated Time3
Main Unit 30 Minutes
D. Installation Procedures
Detailed installation procedures can be found in the imageRUNNER
1200/1300 Series Service Manual.
E. Consumables
Description Item Number2Quantity Estimated
Yield/Life4Remarks
GPR-10 Drum Unit 7815A004AA 1 24,000
pages
GPR-10 Black
Toner 7814A003AA 1 5,300 pages Based on 6% coverage on original.