Canon IMAGERUNNER 2020 User manual

Facsimile Guide
Facsimile Guide
Please read this guide before operating this equipment.
After you finish reading this guide, store it in a safe place for future reference. ENG

imageRUNNER
2020/2016
Facsimile Guide

Manuals for the Machine
The manuals for this machine are divided as follows. Please refer to them for detailed information.
The manuals supplied with optional equipment are included in the list below. Depending on the system
configuration and product purchased, some manuals may not be needed.
Guides with this symbol are printed manuals.
CD-ROM
Guides with this symbol are PDF manuals included on the
accompanying CD-ROM. (See footnote.)
•Quick Reference for Basic Operations Easy Operation Guide
•Basic Operations
•Troubleshooting Reference Guide
•Copying Instructions Copying Guide
•Fax Instructions Facsimile Guide
(This Document)
•Setting Up the Network Connection and
Installing the CD-ROM Software Network Quick Start Guide
•Remote User Interface Instructions Remote UI Guide
CD-ROM
•Network Connectivity and Setup Instructions Network Guide
CD-ROM
•PCL/UFR II Printer Instructions PCL/UFR II Printer Guide
CD-ROM
•UFR II Printer Instructions UFR II Printer Guide
CD-ROM
•PCL Printer Driver Installation and
Instructions PCL Driver Guide
CD-ROM
•UFR II Printer Driver Installation and
Instructions UFR II Driver Guide
CD-ROM
•Fax Driver Installation and Instructions Fax Driver Guide
CD-ROM
•To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on
your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).
•The machine illustration on the cover may differ slightly from your machine.

How This Manual Is Organized
Before You Start Using This Machine
Basic Sending Methods
Sending Faxes
Receiving Faxes
Checking/Changing the Fax Status
Customizing Fax Settings
System Manager Settings
Reports and Lists
Troubleshooting
Machine Settings
Appendix
Includes the specifications, glossary, and index.
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Chapter 10
Chapter 11
Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our
products, if you need an exact specification, please contact Canon.

iv
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
How to Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Symbols Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Keys Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Illustrations Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Legal Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
FCC (Federal Communications Commission) . . . . . . . . . . . . . . . . . . . . . . . . . . x
Users in the U.S.A.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Users in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Super G3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Disclaimers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Chapter 1 Before You Start Using This Machine
What This Machine Can Do. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Overview of the imageRUNNER 2020/2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Control Panel Parts and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Standby Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Using the Menus and Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Alphanumeric Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Things You Must Do Before Using This Machine . . . . . . . . . . . . . . . . . . . . . .1-14
Connecting the Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16
Selecting the Type of Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17
Setting the Current Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19
Registering Your Machine’s Fax/Telephone Number . . . . . . . . . . . . . . . . . . .1-23
Registering the Unit’s Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25
Flow of Sending Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27
Placing Originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Document Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34
Platen Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36
Feeder (DADF-P1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-39

v
Canceling a Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42
Using the Stop Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-42
Using the System Monitor Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44
Chapter 2 Basic Sending Methods
Dialing Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Regular Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
One-Touch Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Coded Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Group Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Manual Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Storing Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
One-Touch/Coded Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Registering Group Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Editing Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
One-Touch/Coded Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Group Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Erasing Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
One-Touch/Coded Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Group Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Chapter 3 Sending Faxes
Sending Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Memory Sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Direct Sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Stamping Originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Adjusting the Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Image Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Scan Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Sequential Broadcasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Delaying a Send Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Two-Sided Originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Fax Information Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Checking Transaction Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

vi
Chapter 4 Receiving Faxes
Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Receiving Faxes While Performing Operations . . . . . . . . . . . . . . . . . . . . . . . .4-2
Receiving Faxes in Memory When a Problem Occurs. . . . . . . . . . . . . . . . . . .4-3
Receiving Faxes in Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Paper Drawer Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
When the Machine Runs Out of Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Canceling Receiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Using the Stop Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Using the System Monitor Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Available Paper Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
Chapter 5 Checking/Changing the Fax Status
Checking the Status of Fax Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Transferring Received Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Printing the Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Chapter 6 Customizing Fax Settings
Adjusting the Line Monitor Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Changing the Fax Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Initializing the Fax Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Printing the TX Terminal ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Transmission Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
ECM Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
Pause Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14
Auto Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15
Time Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18
TX Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19
Receive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
ECM Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21
Printing Received Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-23
Reducing a Received Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-23
Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26
Chapter 7 System Manager Settings
Communications Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Setting the Send/Receive Start Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
Setting the Memory Lock Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3

vii
Chapter 8 Reports and Lists
Summary of Reports and Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Activity Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Adjusting the Activity Report Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Adjusting the TX REPORT Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Adjusting the RX REPORT Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Printing the USER DATA LIST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Printing Speed Dialing Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Speed Dial List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Add Book Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Chapter 9 Troubleshooting
LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Faxing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Sending Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Receiving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14
If a Loss of Power Occurs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
Chapter 10 Machine Settings
Accessing the Machine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-2
Menu Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
COMMON SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
FAX SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
ADDRESS BOOK SET. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-9
TIMER SETTINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
REPORT SETTINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
SYSTEM SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Chapter 11 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Super G3 FAX Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11-2
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13

viii
Preface
Thank you for purchasing the Canon imageRUNNER 2020/2016. Please read this manual
thoroughly before operating the machine to familiarize yourself with its capabilities, and
make the most of its many functions. After reading this manual, store it in a safe place for
future reference.
How to Use This Manual
Symbols Used in This Manual
The following symbols are used in this manual to explain procedures, restrictions,
handling precautions, and instructions that should be observed for safety.
WARNING Indicates a warning concerning operations that may lead to death or
injury to persons if not performed correctly. To use the machine safely,
always pay attention to these warnings.
CAUTION Indicates a caution concerning operations that may lead to injury to
persons, or damage to property if not performed correctly. To use the
machine safely, always pay attention to these cautions.
IMPORTANT Indicates operational requirements and restrictions. Be sure to read
these items carefully to operate the machine correctly, and avoid
damage to the machine.
NOTE Indicates a clarification of an operation, or contains additional
explanations for a procedure. Reading these notes is highly
recommended.

ix
Keys Used in This Manual
The following symbols and key names are a few examples of how keys to be
pressed are represented in this manual. The control panel keys on the machine are
indicated within brackets.
Illustrations Used in This Manual
Illustrations used in this manual are those displayed when the imageRUNNER 2016
has the following optional equipment attached to it: the Fax Panel-A1 (with Super
G3 FAX Board), Feeder (DADF-P1), Finisher-U1, Additional Finisher Tray-C1, and
Cassette Feeding Module-J1.
Examples: Press [Start].
Press [Additional Functions].
Hearafter, the following name substitutions take place:
•Transmission/Sending: TX
•Reception: RX
Start
Additional
Functions