Canon imageRUNNER ADVANCE C2020 User manual

ENG
Setup Guide
After you finish reading this guide, store it in a safe place for future reference. ENG
Setup Guide
After you finish reading this guide, store it in a safe place for future reference.

2
How This Manual Is Organized
Chapter 1
Operations Required to Use the Machine
Describes the flow of operations required first, such as logging in to the machine, and connecting to a network.
Chapter 2
Setting Up the Machine for the First Time
Uses general examples to describe the setup required for starting to use the functions of the machine.
Chapter 3
Using the System Options/MEAP Applications
Describes the procedure for installing system options and MEAP applications using the Register/Update Software
function, and the procedure for using system options and MEAP applications.
As we are constantly improving our products, if you need an exact specification, please contact Canon.
Screen shots used in this manual may differ from the ones you actually see.
•
•

1
Preface
It is necessary to specify settings in advance to use some functions of the machine. Refer to “Flow of Settings for Using the
Desired Functions”on p. 2 in this manual to check the flow of the required operations.
Storing in
an Advanced Box
on the Network
Local network
Print
Remote
UI MEAP
Sending Faxes
from a Computer
via the Machine
Sending to a File Server
External network
Fax I-Fax E-Mail
File Server
imageRUNNER ADVANCE
Advanced
Box
Sending Documents
via the Remote Fax Server
Sending Faxes
from the Machine
Sending by E-Mail/I-Fax
Scan and
Send
Scan and
Store
Copy
Fax
This Machine
Symbols Used in This Manual
The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that
should be observed for safety.
Indicates operational requirements and restrictions. Be sure to read these items carefully to
operate the machine correctly, and avoid damage to the machine or property.
Indicates a clarification of an operation, or contains additional explanations for a procedure.
Reading these notes is highly recommended.
Keys and Buttons Used in This Manual
The following symbols and key/button names are a few examples of how keys and buttons to be clicked or pressed are
expressed in this manual:
- Touch Panel Display Keys: [Key Name] - Buttons on Computer Operation Screens: [Button Name]
Example: [Cancel]/[Close] Example: [OK]/[Add]
- Control Panel Keys: Key Icon (Key Name)
Example: (Start) / (Key Name)

2
These functions
can be used by default
(no settings are required).
Copy
●The optional FAX Board is required.
●
An Optional product(s) and/or license registration may be required, depending on the print function.
●The optional Fax Board is required.
●The optional Remote Fax Kit and license registration are required.
Scan and Store*1 /
Access Stored Files*1*2
(Memory Media)
Register/Update
Software*3
Fax
(Receive on the Machine)
* These settings are only required when connecting to a network.
They are not required when connecting via USB.
●Remote Scan Settings
●Settings for Printing from a Computer
●MEAP Service Management Service
(SMS)Settings
●Remote UI Settings
●
Using an Advanced Box on the Network
●Fax Settings
●Settings for Fax from a Computer
●Remote Fax Settings
●E-Mail/I-Fax Settings
See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
●Setting Up a Computer as a File Server*5
Fax
(Sending/Receiving)
Scanner
Scan and Send*4
Scan and Store /
Access Stored
Files
(Network)
Remote UI
MEAP
Sending and Receiving Documents
via the Remote Fax Server
Sending Faxes from a Computer
via the Machine*4
Using an Advanced Box
on the Network*1
Sending Faxes from the Machine*4
Sending to a File Server
Sending by E-Mail/I-Fax
●Connecting to a Network
●Connecting via a USB
See e-Manual. See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
●Using AppleTalk:
●Using Netware:
●Using TCP/IP:
See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
Print*4
●Connecting to a Network
●Network Settings
*1 To print PDF les stored in memory media or the Advanced Box of another machine on the network, the PS Printer Kit or Direct Print Kit (for PDF/XPS) is required. (Both the PS
Printer Kit and Direct Print Kit (for PDF/XPS) require license registration.)
*2 The default setting for displaying memory media is 'O'. To use the memory media, press [Display Settings] in [Preferences] (Settings/Registration) →press [Store Location
Display Settings] →[Memory Media] →[On].
*3 To access a distribution server to register/update software, it is necessary to perform the "Connecting to a Network" and "Network Settings" operations indicated in this
owchart. To register/update software using the Remote UI, it is necessary to perform the "Connecting to a Network," "Network Settings," and "Remote UI Settings" operations.
*4 For information on the system requirements, see e-Manual > Optional Products and Software.
*5 The le servers you can use depend on your network. For details on the le servers you can use, see e-Manual > Network.
●The optional FAX Board is
required.
Flow of Settings for Using the Desired Functions
This flowchart indicates the flow of settings required for using each function of the machine. After checking the flow of settings required,
refer to the detailed page in this manual or the e-Manual to perform the actual setting procedure.
First, refer to “Logging In to the Machine as an Administrator,” on p. 8.
See “Connecting the Machine
to a Network,” on p. 10.
See “Connecting the Machine
to a Network,” on p. 10.

3
These functions
can be used by default
(no settings are required).
Copy
●The optional FAX Board is required.
●
An Optional product(s) and/or license registration may be required, depending on the print function.
●The optional Fax Board is required.
●The optional Remote Fax Kit and license registration are required.
Scan and Store*1 /
Access Stored Files*1*2
(Memory Media)
Register/Update
Software*3
Fax
(Receive on the Machine)
* These settings are only required when connecting to a network.
They are not required when connecting via USB.
●Remote Scan Settings
●Settings for Printing from a Computer
●MEAP Service Management Service
(SMS)Settings
●Remote UI Settings
●
Using an Advanced Box on the Network
●Fax Settings
●Settings for Fax from a Computer
●Remote Fax Settings
●E-Mail/I-Fax Settings
See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
●Setting Up a Computer as a File Server*5
Fax
(Sending/Receiving)
Scanner
Scan and Send*4
Scan and Store /
Access Stored
Files
(Network)
Remote UI
MEAP
Sending and Receiving Documents
via the Remote Fax Server
Sending Faxes from a Computer
via the Machine*4
Using an Advanced Box
on the Network*1
Sending Faxes from the Machine*4
Sending to a File Server
Sending by E-Mail/I-Fax
●Connecting to a Network
●Connecting via a USB
See e-Manual. See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
●Using AppleTalk:
●Using Netware:
●Using TCP/IP:
See e-Manual.
●Using TCP/IP:
●Using SMB/CIFS:
Print*4
●Connecting to a Network
●Network Settings
*1 To print PDF les stored in memory media or the Advanced Box of another machine on the network, the PS Printer Kit or Direct Print Kit (for PDF/XPS) is required. (Both the PS
Printer Kit and Direct Print Kit (for PDF/XPS) require license registration.)
*2 The default setting for displaying memory media is 'O'. To use the memory media, press [Display Settings] in [Preferences] (Settings/Registration) →press [Store Location
Display Settings] →[Memory Media] →[On].
*3 To access a distribution server to register/update software, it is necessary to perform the "Connecting to a Network" and "Network Settings" operations indicated in this
owchart. To register/update software using the Remote UI, it is necessary to perform the "Connecting to a Network," "Network Settings," and "Remote UI Settings" operations.
*4 For information on the system requirements, see e-Manual > Optional Products and Software.
*5 The le servers you can use depend on your network. For details on the le servers you can use, see e-Manual > Network.
●The optional FAX Board is
required.
See “Setting a Network on the Machine,” on p. 12.
See “Setting a Network on the Machine,” on p. 12.
See “Setting a Network on the Machine,” on p. 12.
See “Sending/Receiving Faxes via the
Remote Fax Server,” on p. 35.
See “Sending Faxes,” on p. 30.
See “Sending Faxes from a Computer Using
the Machine,” on p. 38.
See “Printing a Document from a Computer,”
on p. 40.
See “Using an Advanced Box on the
Network,” on p. 45.
See “Sending Scanned Data to a File Server,”
on p. 24.
See “Using E-Mail/I-Fax,”on p. 20.
See “Settings Required to Use the Remote
UI,” on p. 15.
See “Settings Required to Use SMS,” on p. 17.
See “Scanning an Original,” on p. 42.

4
Contents
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SymbolsUsedinThisManual...................................................................1
KeysandButtonsUsedinThisManual..........................................................1
FlowofSettingsforUsingtheDesiredFunctions................................................2
Chapter 1 Operations Required to Use the Machine. . . . . . . . . . . . . . . 7
LoggingIntotheMachineasanAdministrator........................................8
LoggingInfromtheTouchPanelDisplay ...................................................................... 8
LoggingInUsingtheRemoteUI............................................................................... 8
ConnectingtheMachinetoaNetwork ...............................................10
SettingaNetworkontheMachine...................................................12
ManagingtheMachinefromaComputer.............................................15
SettingsRequiredtoUsetheRemoteUI......................................................................15
ManagingtheMachineUsingtheRemoteUI .................................................................16
SettingsRequiredtoUseSMS................................................................................17
ManagingtheMachineUsingSMS ...........................................................................18
Chapter 2 Setting Up the Machine for the First Time . . . . . . . . . . . . . 19
UsingE-Mail/I-Fax ..................................................................20
SettingsRequiredtoSendE-Mail/I-Faxes .....................................................................20
SpecifyingE-Mail/I-FaxSettings...........................................................................20
SendingE-Mail/I-Faxes.......................................................................................21
StoringNewDestinations.................................................................................21
SendinganE-MailMessage...............................................................................23
SendingScannedDatatoaFileServer ...............................................24
SettingsRequiredtoSendDatatoaComputer................................................................24
SettingaComputer.......................................................................................24
Scanning and Sending an Original to the Shared Folder of a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
StoringNewDestinations.................................................................................28
SendingScannedDatatoaSharedFolder.................................................................29
SendingFaxes......................................................................30
SettingsRequiredtoSendFaxes..............................................................................30
RegisteringtheFaxNumber,UnitName,andLineType ....................................................30
AttachingtheSender'sNametoSentDocuments..........................................................32

5
SendingFaxes...............................................................................................33
StoringNewDestinations.................................................................................33
SendingaFax ............................................................................................35
Sending/Receiving Faxes via the Remote Fax Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
SettingsRequiredtoSendFaxesviatheRemoteFaxServer....................................................35
SettingtheServer........................................................................................35
SettingtheClient.........................................................................................36
SendingFaxesUsingtheRemoteFaxServer..................................................................37
SettingsRequiredtoReceiveaFaxviatheRemoteFaxServer .................................................37
SettingtheServer........................................................................................37
SettingtheClient.........................................................................................37
Sending Faxes from a Computer Using the Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
SettingsRequiredtoSendFaxesfromaComputer............................................................38
InstallingtheFaxDriver...................................................................................38
SendingFaxesfromaComputer..............................................................................39
PrintingaDocumentfromaComputer...............................................40
SettingsRequiredtoPrintfromaComputer ..................................................................40
InstallingthePrinterDriver ...............................................................................40
PrintingfromaComputer....................................................................................41
ScanninganOriginal ...............................................................42
SettingsRequiredtoPerformScanning.......................................................................42
InstallingtheScannerDriver..............................................................................42
SettingRemoteScanningOnline..........................................................................42
ScanninganOriginal.........................................................................................44
UsinganAdvancedBoxontheNetwork..............................................45
SettingsRequiredtoUseanAdvancedBoxontheNetwork ...................................................45
MakinganAdvancedBoxAccessibleontheNetwork......................................................46
AccessinganAdvancedBoxontheNetwork...............................................................46
StoringDatainanAdvancedBoxontheNetwork.............................................................48
Chapter 3 Using the System Options/MEAP Applications . . . . . . . . . 51
Installing the System Options/MEAP Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Installing by Connecting This Machine to an Outside Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing by Not Connecting This Machine to an Outside Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
LicenseRegistration................................................................53
SystemOptions/MEAPApplications..........................................................................53
InstallingtheSystemOptions/MEAPApplications.............................................................53
Installing by Connecting this Machine to an Outside Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Installing by Not Connecting this Machine to an Outside Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Installing by Connecting This Machine to an Outside Network . . . . . . . . . . . . . . . . . . . . . . . . .54
UsingtheTouchPanelDisplaytoInstall(Delivery).............................................................54
UsingtheRemoteUItoInstall(Delivery)......................................................................56

6
Installing by Not Connecting This Machine to an Outside Network . . . . . . . . . . . . . . . . . . . . .57
ObtainingtheLicenseKey/LicenseFile .......................................................................57
Installing the System Options Using the Touch Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
InstallingtheSystemOptionsUsingtheRemoteUI(Manual)..................................................57
Installing the MEAP Applications Using the Remote UI (Manual) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
StartingtheMEAPApplications ..............................................................................59
Downloading the Manuals and Related Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
ManagingbyUsingtheTouchPanelDisplay..........................................60
Displaying the Installation Log Using the Touch Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
TestingCommunicationUsingtheTouchPanelDisplay .......................................................61
ManagingbyUsingtheRemoteUI...................................................62
DisplayingtheInstallationLogUsingtheRemoteUI ..........................................................62
TestingCommunicationUsingtheRemoteUI.................................................................62
UpdatingtheFirmware .............................................................63
UpdatingFirmware..........................................................................................63
UpdatingUsingtheRemoteUI(Manual)......................................................................64

7
1
Operations Required to Use the
Machine
Logging In to the Machine as an Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LoggingInfromtheTouchPanelDisplay..................................................................8
LoggingInUsingtheRemoteUI ..........................................................................8
ConnectingtheMachinetoaNetwork..................................10
SettingaNetworkontheMachine......................................12
Managing the Machine from a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SettingsRequiredtoUsetheRemoteUI..................................................................15
ManagingtheMachineUsingtheRemoteUI.............................................................16
SettingsRequiredtoUseSMS............................................................................17
ManagingtheMachineUsingSMS.......................................................................18

8
Operations Required to Use the Machine
1
Logging In to the
Machine as an
Administrator
To specify the settings, you must log in to the
machine as an administrator. There are two
methods for logging in; logging in from the touch
panel display of the machine and logging in from a
computer using the Remote UI.
Logging In from the Touch
Panel Display
To log in as the administrator using the touch panel display,
enter the System Manager ID and System PIN as follows:
System Manager ID
7654321
System PIN
7654321
The default setting for both the System Manager ID and System
PIN is '7654321'. We recommend that you change both the
System Manager ID and System PIN after logging in to the
machine.
In this example, the default System Manager ID and System
PIN are used to log in.
1
Press (Settings/Registration).
2
Press [Log In].
3
Enter the System Manager ID and System PIN →
press [Log in].
[System Manager ID]: 7654321
[System PIN]: 7654321 (the number you enter is masked with
asterisks)
You are now logged in to the machine as an administrator.
Refer to Chapter 2, "Setting Up the Machine for the First Time," to
specify the settings for using each function.
When you have finished specifying settings and performing
operations, press [Log Out] or the (Log In/Out) on the control
panel to log out from the machine.
To go back to the Main Menu screen, press (Main Menu).
Logging In Using the Remote
UI
To log in as the administrator using the Remote UI, enter the
System Manager ID and System PIN as follows:
System Manager ID
7654321
System PIN
7654321

9
Operations Required to Use the Machine
1
The default setting for both the System Manager ID and System
PIN is '7654321'. We recommend that you change both the
System Manager ID and System PIN after logging in to the
machine.
To log in as the administrator using the Remote UI, you must
specify the network connection settings in advance. For
instructions on specifying the network connection settings, see
“Connecting the Machine to a Network,” on p. 10.
If you are using a login service, see e-Manual > MEAP.
If the authentication function is not set, the Log In screen is not
displayed.
For information on necessary system environment and
preparation to start the Remote UI, see e-Manual > Remote UI.
In this example, the default System Manager ID and System
PIN are used to log in.
1
Start your Web browser.
2
Enter 'http://<IP address or host name of the
machine>' in [Address].
3
Enter the System Manager ID and System PIN →
click [Administrator Login].
[System Manager ID]: 7654321
[System PIN]: 7654321
•
•
•
•
You are now logged in to the machine as an administrator.
Refer to Chapter 2, "Setting Up the Machine for the First Time," to
specify the settings for using each function.
When you have finished specifying settings and performing
operations, press [Log Out] to log out.

10
Operations Required to Use the Machine
1
Connecting the Machine
to a Network
To use functions such as the Print or Fax function
from a computer, it is necessary to connect the
machine to a network in advance.
Before setting the network connection, it is necessary to connect
the machine and the computer with a network cable. For
details, see e-Manual > Network > Connecting the Machine to a
Computer or Network.
1
Press (Settings/Registration).
2
Press [Preferences].
3
Press [Network].
4
Press [Confirm Network Connection Set. Changes].
5
Press [On] → [OK].
6
Press [Ethernet Driver Settings].
If the desired setting is not displayed, press or to scroll to
the desired setting.

11
Operations Required to Use the Machine
1
7
Press [On] for <Auto Detect> → [OK].
The interface settings are now specified.
Next, set the communication environment for the machine and
the computers on the network.
8
Press [SNMP Settings].
9
Press [On] for <Use SNMP v. 1> → press [Set
Community Name 1].
10
Specify the following settings → press [OK].
In this example, the following settings are specified:
<Community Name 1>: [On]
<MIB Access Permission>: [Read Only]
[Community Name]: public
11
Press [On] for <Get Printer Mgmt Info from Host> →
[OK].
12
Press [Dedicated Port Settings].

12
Operations Required to Use the Machine
1
13
Press [On] → [OK].
14
Press [Use Spool Function].
15
Press [On] → [OK].
The communication environment settings are now specified.
Next, refer to“Setting a Network on the Machine,”on p. 12 to
specify the settings to use the network.
Setting a Network on the
Machine
After connecting the machine to the network, you
must specify the settings on your machine.
In this example, a TCP/IP type network is used.
TCP/IP Settings
[Use IPv4]: On
[IP Address Settings]: 192.168.1.21
DNS Settings
[DNS Server Address Settings]: 192.168.1.22
[Host Name]: host-name
[Domain Name]:
organization.company.com
1
Press (Settings/Registration).
2
Press [Preferences].
3
Press [Network].

13
Operations Required to Use the Machine
1
4
Press [TCP/IP Settings].
5
Press [IPv4 Settings].
6
Press [Use IPv4].
7
Press [On] → [OK].
8
Press [IP Address Settings].
9
Specify the following settings → press [OK].
In this example, the following values are entered:
[IP Address]: 192.168.1.21
[Subnet Mask]: 255.255.255.0
[Gateway Address]: 192.1.254.0
The IP address settings are now specified.
Next, specify the DNS settings.

14
Operations Required to Use the Machine
1
10
Press [DNS Settings].
11
Press [DNS Server Address Settings].
12
Enter the IP address in [Primary DNS Server] for
<IPv4> → press [OK].
In this example, ‘192.168.1.22’is entered.
13
Press [DNS Host/Domain Name Settings].
14
Enter a host name and domain name for <IPv4> →
press [OK].
In this example, the following values are entered:
[Host Name]: host-name
[Domain Name]: organization.company.com
15
Turn OFF the main power of the machine, and then
turn ON the main power again.
The DNS setting becomes effective only after turning the
machine's main power OFF, and then ON.
The DNS settings are now specified.
Next, confirm whether the network is correctly set.
16
Press (Start).
17
Press [Preferences] →[Network] →[TCP/IP
Settings].

15
Operations Required to Use the Machine
1
18
Press [IPv4 Settings].
19
Press [PING Command].
20
Enter an IPv4 address that exists on the network →
press [Start].
In this example, ‘192.168.1.1’is entered.
21
Confirm the response →press [OK].
The communication environment settings are now specified.
Next, refer to“Managing the Machine from a Computer,” on p. 15
to specify the settings for using the management functions from
a computer.
Managing the Machine
from a Computer
This section describes the operations that the
administrator must perform to enable the machine
to be managed from a computer screen.
The Remote UI or SMS is used to manage the
machine from a computer.
Remote UI (User Interface):
The Remote UI is software that enables you to access the
machine's functions from your computer's Web browser.
For example, the Remote UI enables you to access the
machine to check job status, execute jobs, and specify
various settings.
1. Settings Required to Use the Remote UI
2. Managing the Machine Using the Remote UI
SMS (Service Management Service):
SMS is software that enables you to access the machine’s
functions from your computer’s Web browser to install and
manage MEAP applications (MEAP: the application platform
installed in Canon multitasking machines).
1. Settings Required to Use SMS
2. Managing the Machine Using SMS
To use the Remote UI and SMS, you must specify
the settings on your machine in advance.
Settings Required to Use the
Remote UI
If you use the Remote UI, you can access the machine using
a Web browser to manage the machine and check its status
from a computer. To start the Remote UI, it is necessary to
enable it on the machine.
Remote UI
[Remote UI]: On
1
Press (Settings/Registration).
󱦬
󱦬

16
Operations Required to Use the Machine
1
2
Press [Management Settings].
3
Press [License/Other].
4
Press [Remote UI].
5
Press [On] for <Remote UI> →[OK].
You can specify the desired settings for <Use SSL>.
6
Press [Close].
7
Turn OFF the main power of the machine, and then
turn ON the main power again.
The [Remote UI] setting becomes effective only after turning the
machine’s main power OFF, and then ON.
Managing the Machine Using
the Remote UI
1
Start your Web browser.
2
Enter 'http://<IP address or host name of the
machine>' in [Address].
The Remote UI screen is displayed.
3
You can check job statuses, consumable levels, and
change various settings.

17
Operations Required to Use the Machine
1
Settings Required to Use
SMS
If you use SMS, you can manage the MEAP applications
installed in the machine from the Web browser on your
computer.
MEAP applications are software used for customizing and
expanding the functionality of the machine.
To start SMS, it is necessary to enable your computer to access
the machine.
TCP/IP Settings
[Use HTTP]: [On]
1
Press (Settings/Registration).
2
Press [Preferences].
3
Press [Network].
4
Press [TCP/IP Settings].
5
Press [Use HTTP].
6
Press [On] → [OK].
7
Press [Close].
8
Turn OFF the main power of the machine, and then
turn ON the main power again.
The [Use HTTP] setting becomes effective only after turning the
machine’s main power OFF, and then ON.

18
Operations Required to Use the Machine
1
Managing the Machine Using
SMS
1
Start your Web browser.
2
Enter 'http://<the IP address or host name of the
machine>' in [Address].
3
Enter the System Manager ID and System PIN →
click [Administrator Login].
[System Manager ID]: 7654321
[System PIN]: 7654321
You are now logged in to the Remote UI.
4
Click [Service Management Service].
The [Login] page of SMS is displayed.
5
Enter the password →press [Log In].
In this example, ‘MeapSmsLogin’is entered.
The default password is‘MeapSmsLogin’ (case sensitive). We
recommend that you change the password after logging in to
SMS.
The SMS screen appears.
6
Perform MEAP application management by
confirming and installing the MEAP applications.
For information on each operation, see the e-Manual.