Canon imageRUNNER ADVANCE C356iF II Operating manual

Last update 04/27/2018

Pre-Visit
Serviced
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase the following items.
FCFR (First Call Fix Rate)
Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
FCFR, MCBV,
Uptime
Parts Cost
Visits, Labor
Implementation of the Preventative Maintenance Procedure

Service History Check - [Pre Visit]
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
iR ADV C255iF/ C355iF Advanced Maintenance Guide
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about the machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
Common Process (Before)
C1
1
min
Check
1
min
Scan
1
min
Check
1
min
COM TEST
C2
C3
iR ADV C255iF/ C355iF Advanced Maintenance Guide
COM TEST

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1. Check System Software Version
Check for latest version on e-support and
recommend to update the system software to latest
version
Point:
The latest firm contains following major
countermeasure.
Check Service history
1. Check ERR/JAM history Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
1
min
Check
COM TEST
1
min
Visual Check
If Snapshot tool was used
successfully, skip steps C5
through C8
Check System
Software Version
Check Update
COPIER>DISPLAY>VERSION
1. As of 4/26/17 MN-CON is 19.06.01 (TP17-079)
If Snapshot tool was used
successfully, skip steps C5
through C8
Common Process (Before)
C4
C5
C6
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Check the Drum counter
1. Check the Drum counter. Point:
Replace the drums by referring to the value
below to eliminate drum over life related
issues.
COPIER>COUNTER>LF
Y/M/C/K-DRM-LF = 100 % or above
COPIER>COUNTER>DRBL-1 > PT-DR-Y/M/C
Check the P/U
roller counters
Reset the counters if parts
are replaced.
*Check that physical
condition of the part
matches the counter
Check the roller counters.
Point:
Replace the rollers over 100% to eliminate parts
over life related JAM.
Cassette 1, Bypass: COPIER>COUNTER>DRBL-1
C1-PU-RL
C1-FD-RL
C1-SP-RL
C1-PU-RL
Cassette 2,3,4: COPIER>COUNTER>DRBL-2
C2/C3/C4-PU-RL
C2/C3/C4-FD-RL
C2/C3/C4-SP-RL
ADF: COPIER>COUNTER>DRBL-2
DF-SP-PD (50K)
DF-PU-RL (50K)
Check the other
durable counters
Reset the counters if parts are
replaced.
*Check that physical condition of
the part matches the counter
1. See the Parts counter.
COPIER>COUNTER>DRBL-1/DRBL-2
Point:
Recommend to replace the following parts over
100%.
COPIER>COUNTER>DRBL-1.
Replace
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
COPIER>COUNTER>LF
Replace
ITB estimate (150K)
Fixing FX-UNIT (150K)
Clear
Counter
Check
Check
Visual Check
Visual Check
Replace
10
min
Secondary Transfer Outer
Roller estimate (150K)
Replace
15
min
Visual Check
1
min
1
min
Replace
If Snapshot tool was used
successfully, skip steps C5
through C8
If Snapshot tool was used
successfully, skip steps C5
through C8
Waste Toner Container : WST-TNR
estimate (30K )
M-PU-RL
M-FD-RL
M-SP-PD
Clear
Counter
Finisher : FIN-MPDL & FIN-SPDL
Check Replace
There is no
Periodic
replacement
# for these
parts. Inspect
and replace
as needed.
Common Process (Before)
C7
C8
C9
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Make Samples
(Before Sample)
Make the following Copy/Print samples from ADF and
Copy Glass.
1. PG5 2.CA7
3. PG6 4. PG10
Any issues, resolve them as needed.
Inspect paper Feed
Make copies from all Cassette using at least 5 originals
in the ADF.
Make copies using the following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Bypass tray
Perform C10 and C11 at the same time to save time
5
min
Check
CheckCheck
Check
Common Process (Before)
C11
C10
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail & Action Note Time
Clean ADF for Dust
1. Inside cover Point:
Clean ADF Rollers
Clean the rollers if they were not replaced in step No.5.
1. Separation Pad 2. P/U, Rollers Clean the rollers using lint free paper with water.
Sensors should be cleaned by blower brush.
If the rollers are under 50% usage, cleaning
may not be necessary.
Clean the Glass/ Optics
1. Copy Glass 2. CIS Unit Point:
1. Clean the Copy Glass with Oil cleaner (FY9-
6020-000).
2. Check that there is no dirt or any foreign
particles on the scanner system part. (CIS/CCD)
3. Check that the CIS/CCD unit moves smoothly
and there is no dirt on the rail.
4. Check that there is no dew condensation found
on the scanning system parts.
Maintenance Process
M1
3
min
3
min
3
min
Clean
Clean
Clean
2
M2
M3
iR ADV C255iF/ C355iF Advanced Maintenance Guide
Clea
n
Check
Chec
k
Clean
Clean Clean
1
1 2

Procedure Detail Note Time
Clean Rollers on
Cassettes & Multi-
feeder
Clean the rollers if they were not replace in step No.5.
1. Pick up Roller 2. Feed Roller 3. Separation Roller
Clean the rollers using lint free paper with water.
1.Check that there is no foreign particles such as
paper dust, etc.
2.Check that the Pick-up/Feed/Sep rollers are not
worn and deformed and has no cut /dirt.
3.Check that the Feed Guide is not worn and
deformed and has no cut/dirt.
4.Check all cassettes for:
•Installed properly and the paper size is configured
properly
•Side guides/trail edge guide plate is properly set.
•Middle plate moves smoothly and is not
deformed.
Take out the Fixing Assembly and clean the inlet
guides
Point:
1. Check that the fixing film and pressure roller is
not worn and deformed and has no cut/ dirt
Clean the Fixing Inlet Guide with lint-free
paper moistened with alcohol
COPIER>FUNCTION>NIP-CHK
Check the nip pressure later when everything is
put back together if you are experiencing fusing
issues.
Visual Check
5
min
3
min
Clean
Visual Check
Clean
Clean the Fixing ;
Open up the side
of the machine
Clean
Maintenance Process
M4
M-5
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Clean Inside of the
machine.
CAUTION:
• Do not use alcohol because it
causes melting and clouding of the
sensor window.
• Do not dry wipe the sensor
window because it is charged to
attract toner
Point:
Check that the Transfer Roller is not worn and
deformed and has a cut/dirt.
ITB
Feed Guide / Rib
Transfer Guide
Static Eliminator
Patch sensor
Drum
[M6] Clean area around ITB assembly
[M7] Clean Right inner cover area
[M8] Clean the ends of the Drum Unit
Clean the [A] part of the Drum Unit (Y) [1] with
a blower [2]
Clean the [A] part of the Drum Unit (Y) [1] with
lint-free paper [3]
[M9] Clean the Registration Patch Sensor
Unit “See Caution”
Clean patch sensor with a blower; If soiling cannot
be removed, clean sensor with cotton swab
moistened with water in a single direction.
[M10] Clean the Registration front Guide
Maintenance Process
M6
M8
M7
M9
M10
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Clean Inside of the
machine continued
.
[M11] Clean the Registration Roller / Pre-
Reg Roller
[M12] Clean the Secondary Transfer
Guide
Clean Dust Proof
Glass
Using the Dustproof Glass Tool located on the
door, clean the dustproof glass from the hole of
the Waste Toner Container.
5
min
Clean
Maintenance Process
M13
M12
M11
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Empty the Waste
toner bottle.
Empty waste toner container every
service call.
Be sure to keep the waste toner container in a
horizontal position when removing the container
to prevent toner spillage onto floor.
Perform Auto Adjust
Gradation
1. Auto Adjust Gradation
Settings/Registration>Adjustment/Maintenance
>Adjust Image Quality•> Auto Adjust Gradation
•Point:
1. If the customer uses heavy paper, perform an
Auto Adjust Gradation with plain and heavy
paper.
Make Samples (After
Sample)
Make the following Copy/Print samples from the ADF
and Copy Glass.
1. PG5 2. CA7 3.PG6 4. PG 10
Test paper Feed
Make copies from All Cassette using at least 5 originals
each from ADF.
Make copies from the following cassettes.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Bypass tray
Perform C13 and C14 at the same time to save time
Adjus
t
5
min
Check
3
min
Adjust
Check
Visual Check
1
min
Check
Maintenance
Process
Common Process (After)
M14
C12
C13
C14
iR ADV C255iF/ C355iF Advanced Maintenance Guide

Procedure Detail Note Time
Complete
Documentation
Point:
1. Let the customer print the test
prints from their PC while
completing the documentation.
2. Write down the detail actions and
all part names and part # in the
service log for the next visit.
3. If you change the service mode
value or update the system
software, make a P-Print and
keep it with the Service Log and
User data list.
P-PRINT
Service Log
P-PRINT
3
min
2
min
Fill Out
P-Print
Common Process (After)
C15
iR ADV C255iF/ C355iF Advanced Maintenance Guide
Fill
out

Procedure Detail & Action Note Time
Perform COM-TEST
1. Check the ADS and make sure the
Monitor symbol is indicated.
2. If the Monitor symbol is indicated,
execute COM-TEST. If not, do not execute
COM-TEST.
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at
first. If you can’t fix this issue, call
NTSC and get their assistance.
.
Communicate to the
customer that you
are leaving
Ask the customer if everything
was addressed. Do they have the
necessary supplies and ask if they
are satisfied with your service.
Address all customer issues with your
service manager. Ensure they are
resolved or addressed, whether they
are administrative, service related or
sales oriented.
1
min
Scan
1
min
1
min
Check
COM TEST
COM TEST
Common Process (After)
C16
C17
iR ADV C255iF/ C355iF Advanced Maintenance Guide