Canon imageRUNNER ADVANCE C5500i II Operating manual

Preventative Maintenance Procedure
Last update 04/27/2018

Pre-Visit
Service
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase the following items.
FCFR (First Call Fix Rate)
Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.

Service History Check - [Pre Visit]
iR ADV C5500 series Advance Maintenance Guide
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Common Process (Before)
Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about the machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
1
min
Check
1
min
COM TEST
COM TEST
C2
C3
iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1. Check System Software Version
General Population: Update the system software to
latest version.
FXO: Verify the current Fedex Firmware is installed.
Point:
The latest firmware version should be installed on
the machine. Please visit e-Support for the
latest version.
Check Service history
1. Check ERR/JAM history
Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
Visual Check
Check System
Software Version
Check Update
COPIER>DISPLAY>VERSION
Visual Check
20
min
Update
Common Process (Before)
C6
C5
C4
iR ADV C5500 series Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
1. Check the Drum counter. Point:
Replace the drums refer to the value below to
eliminate drum over life related issue.
COPIER>COUNTER>LF
Y/M/C-DRM-LF = 128 % or above
K-DRM-LF = 200 % or above
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
Check the roller counters. DRBL-1>M-PU-RL Point:
Replace the rollers over 100% to eliminate parts
over life related JAM. COPIER>COUNTER
Cassette 1,2,3,4, Bypass Rollers:
DRBL-1>C1-FD-RL
DRBL-1>C1-SP-RL
DRBL-1>C2-FD-RL
DRBL-1>C2-SP-RL
DRBL-1>M-PU-RL
DRBL-1>M-SP-RL
ADF Rollers:
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
1. See the Parts counter. COPIER>COUNTER>DRBL-
1/DRBL-2
Point:
Replace the following parts over
100%.
COPIER>COUNTER
Check Replace
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
COPIER>COUNTER>LF
Check Replace
Transfer
DRBL-1>TR-BLT
DRBL-1>T-CLN-BD
DRBL-1>2TR-ROLL
DRBL-1>TR-
ROLK/TR-ROLC
Fixing
DRBL-1>FX-UP-FR
DRBL-1>FX-LW-RL
Check Replace
Clear
Counter
Clear
Counter
1
min
Visual Check
10
min
Replace
Visual Check
Replace
Visual Check
Up to
60
min
Replace
10
min
DRBL-2>C3-FD-RL
DRBL-2>C3-SP-RL
DRBL-2>C4-FD-RL
DRBL-2>C4-SP-RL
(ADV5551, 5545)
DRBL-2>DF-PU-RL
DRBL-2>DF-FD-RL
DRBL-2>DF-SP-RL
(ADV5535, 5530)
DRBL-2>DF-PU-RL
DRBL-2>DF-SP-RL
DRBL-2>LNT-TAP1
Developer
DRBL-1>DV-UNT-BK
DRBL-1>DV-UNT-M
DRBL-1>DV-UNT-C
DRBL-1>DV-UNT-Y
Filter
DRBL1>TN-FIL1
Check the Drum
counter
Check the P/U
roller counters
Check the other
durable counters
Common Process (Before)
C7
C8
C9
iR ADV C5500 series Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
Make Samples
(Before Sample)
Take following Copy/Print samples from Copy from
ADF and Copy Glass.
1. PG10 2.CA7
Any issues, resolve them as needed.
Inspect paper Feed
Take copies from All Cassette at least 5 each from ADF. Take copies from following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
6. Side Paper Deck
Perform C10 and C11 at the same time to save time 5
min
Check
Common Process (Before)
C10
C11
iR ADV C5500 series Advance Maintenance Guide
CheckCheck 4. PG10

Procedure Detail & Action Note Time
Clean DADF Rollers /
Sensors
Do not use alcohol to clean the
rollers. Use water, roller
cleaner or soap and water.
Clean the rollers ( Pick up, Feed, Sep) Point:
Clean the Rollers using a lint free cloth with soap
and water. Sensors should be cleaned using a
blower brush.
Clean the Glass/Platen
roller
1. Copy Glass 2. ADF Reading Glass 3. Platen
4. 2nd Side Glass
Point:
1. If the 2nd side Glass in ADF is dirty or there are
a lot of Alarm codes for this Glass (Alarm code:
020021), take out the 2nd side glass and clean
both side of it.
2. Remove and clean the under side of the Copy
Glass and clean the Optics
3. Clean the ADF Reading Glass and Copy Glass
with Oil cleaner (FY9-6020-000) [TP12 181]
4. Clean the Platen Roller with Alcohol.
Maintenance Process
Clean
5
min
4
min
Clean
*Visually Inspect the Rollers and only clean if
necessary. If the Rollers were recently replaced
or cleaned they may be fine
M1
M2
iR ADV C5500 series Advance Maintenance Guide
2
1
3
Clean
4

Procedure Detail & Action Note Time
Clean Rollers on
Cassettes
* Do not use alcohol to
clean the rollers. Use
water, roller cleaner or
soap and water.
1. Clean the rollers if you didn’t replace them in C8. Clean the rollers with lint free paper with soap and
water.
3
min
Clean
5
min
Clean
*Visually Inspect the Rollers and only
clean if necessary. If the Rollers were
recently replaced or cleaned they
may be fine
Clean Inside of the
machine
Check
Clean
•Point:
1
min
Check
Maintenance Process
M3
M4 1. Pull out P-Kit and vacuum excess
toner near on Yellow Developer.
( Check All)
2. Remove the P-Kit and ITB A’ssy.
3. Clean the top cover of the Laser
A’ssy with vacuum.
4. Vaccuum the roof of this cavity.
Clean
iR ADV C5500 series Advance Maintenance Guide
Clean

Procedure Detail Note Time
Clean
Check
Replace
Perform M5 to M6 at the same time to save time
3
min
Clean
1
min
Visual Check
5
min
Replace
Clean the patch
sensor / Check the
sensor shutter
1. Remove the ITB Ass’y to see the Patch Sensor
shutter.
2. Check and clean the Patch Sensor shutter with
lint free towel.
If the patch Sensor shutter is broken, replace it
with new one. Patch registration sensor unit
(FM1-G546-000).
Point;
1.When you clean the patch sensor, do not bend the
Mylar on the right side. It causes smearing image.
2.Check for proper operation of the patch solenoid for
binding/damage to arm solenoid is a part of Patch Drive
Assembly FM1-N636-000
Clean the Laser slit
Glass[4]
Use the Dust-Blocking glass cleaning tool to clean the
laser glass.
If the pad is worn out, replace it with new one
(FL2-9476-010).
1
min
Clean
Maintenance Process
M5
M6
iR ADV C5500 series Advance Maintenance Guide
Clean

Procedure Detail Note Time
Clean the Fixing
Delivery Guide,
Delivery Roller and
Inlet Guide.
1. Open the Fixing cover, inspect and clean the
Fixing Inlet Guide. Delivery Roller, Delivery Guide
1
min
Visual Check
5
min
Clean
Clean
Point;
Removal of Fixing Inlet Guide is not needed. The
Fixing Inlet Guide could be cleaned when inside
of machine. If very contaminated and
Scratched replace the Fixing Inlet Guide,
FC0-4934-000.
Also rotate/check the orange Delivery Roller
(FE4-3689-000) and Bushings (FS5-1943-000 Qty
2 for noise/wear. Lube the bushings with high
temp grease to stop noise. Bushings will become
oval instead of round over time.
Maintenance Process
M7
iR ADV C5500 series Advance Maintenance Guide
Check
Action at Replacement: In order to prevent
abnormal noise, be sure to apply a small amount
of grease to the bearing fitting part of the Fixing
Pressure Roller Shaft. Grease that can be used [
CK-8102 (HP300); QY-0035 (HP300) and FY9-6036
(SE1107) ] See Service Manual
If you install the Fixing Separation Guide (FC8-
5043-030) (Not part of the Fixing film unit. You
must remove from old to put on new). Be sure
to check that it is installed properly. if Upside
down, 0107 JAM will occur.

Procedure Detail Note Time
Clean the Reg Roller ( inner
& outer side), Pre-Reg
Guide ( inner & outer),Reg
sensor & prism,
Clean the Duplex Feed
rollers also.
Point
Clean all areas with lint free paper moistened with
alcohol.
Clean Secondary
Transfer Roller Area
1. Remove the Outer Secondary Transfer Roller
2. Clean toner from the cavity.
3. Clean Feed contact guide
Point;
Make sure springs under Secondary Transfer Roller
Assembly are in correct position.
Clean the secondary transfer guide with lint free
paper moistened with alcohol.
Clean the feed contact guide with lint free paper
moistened with alcohol.
Empty the Waste
toner bottle
1. Check the customer’s inventory of waste toner
bottles.
With the introduction of the iRAC5500 Series
machines the waste toner container has been
designed to have a higher capacity / yield.
Check
1
min
Visual Check
5
min
Clean
1
min
Visual Check
Maintenance Process
M8
M9
M10
Clean
2
min
Clean
iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time
Continued
Emptying the Waste toner
bottle
Follow step by step process
on how to empty the waste
toner container.
Check the customer’s inventory of waste
toner bottles.
Step 1 Open the waste toner door
Step 2 Remove the waste toner container form
the machine. (DO NOT TILT Waste Toner
Container to prevent false recognition of waste
toner sensor)
Step 3 Place the waste container on a flat surface
Step 4 Place the waste container vertically to
expose the waste toner container window
Step 5 In order to remove the plastic window
pull up slightly on the upper latch while
pushing down slightly on the lower clear
plastic latch.
Step 6 Remove plastic waste container
window. Pull slightly to the front
and unhook the rear protrusion of
the plastic window . Clean off the waste toner
container window of all accumulated toner.
Step 7 Empty the waste toner from the
container into a plastic waste toner bag.
Clean off the waste toner container of
all accumulated toner.
Reverse the process in step 6 to reinstall the
plastic waste container window. Reinstall in
machine and clear waste toner counters in service
mode. MAKE SURE TO CLEAR THE WASTE TONER
COUNTER UNDER COPIER>COUNTER>DRBL-
1>WST-TNR
Maintenance Process
M10
5
min
Empty
iR ADV C5500 series Advance Maintenance Guide
Check
Step 1 & 2
Step 3
Step 4 & 5
Step 6
Step 7

Procedure Detail & Action Note Time
Check the ITB
POS
Check iTB-POS & iTB-POS2
value; If not in range,
execute iTB Alignment Adj.
( See Service Manual )
1. Execute COPIER>FUNCTION>MISC-P>ITB-INIT.
2. See the COPIER>DISPLAY>MISC>ITB-POS.
3. Repeat 1 and 2 for 3 times.
Point:
1. If the value of service mode is out of range,
perform the ITB Alignment Adjustment.
Note: Since this product is not affected by the tilt
of the floor, adjustment of the adjuster height is
not valid. Therefore, if it is out of range, perform
“ITB adjustment”. ( See Service Manual)
Adjust
Adjust
5
min
Check
15
min
Adjust
5
min
Adjust
Perform Auto Correct
Color Mismatch/Auto
Adjust Gradation /
Auto Correct Color
Tone Setting
1. Auto Correct Color Mismatch
Settings/Registration > Adjustment/Maintenance > Adjust Image
Quality•> > Auto Correct Color Mismatch
2. Auto Adjust Gradation ( Pick Paper Type & use Full Adjust)
Settings/Registration>Adjustment/Maintenance
>Adjust Image Quality•> Auto Adjust Gradation
3. Auto Correct Color Tone Settings
Settings/Registration>Adjustment/Maintenance
>Adjust Image Quality•> Auto Correct Tone Settings
•Point:
1. If error message shows up when performing
Auto Correct Color Mismatch, patch
registration shutter could be broken. Check
patch registration shutter .
2. If the customer use the heavy paper,
perform Auto Adjust Gradation with plain
and heavy paper.
3. If the machine has imagePASS P1, perform
calibration for imagePASS after performing
Auto Correct Color Mismatch/Auto Adjust
Gradation.
Check Finishing
devices
1. If E540-8002, E542-8002,
110F, or 1104 is shown in
the error or jam list ensure
there are no boxes or waste
bin inhibiting the travel of
the trays up and down
movement.
2. Ensure all paper clips and
staples are cleaned out of
the finishing device.
Point:
5
min
Check
C13
C14
Common Process ( After)
C12
iR ADV C5500 series Advance Maintenance Guide
Check
Check

Procedure Detail Note Time
Make Samples (After
Sample)
Take following Copy/Print samples from Copy from
ADF and Copy Glass.
1. PG5 2.CA7
If you still find following PCQ, check the ADV
Topics.
Test paper Feed
Take copies from All Cassette at least 5 each from ADF. Take copies from following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
Complete
Documentation
1. Service Log 2. FSR 3. P-PRINT Point:
1. Let the customer print the test prints from
their PC while completing the documentation.
2. Write down detail action and all parts name
and parts # in service log for next visits.
3. If you change the service mode value or update
the system software, take the P-Print and keep
with the Service Log and User data list.
Check Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
6. Side Paper Deck
Perform C15 and C16 at the same time to save time
P-PRINT
3
min
2
min
Fill Out
P-Print
5
min
Check
Common Process (After)
C15
C16
C17
iR ADV C5500 series Advance Maintenance Guide
Check
Fill out

Procedure Detail & Action Note Time
Perform COM-TEST
1. Check the ADS and make sure the
Monitor symbol is indicated.
2. If the Monitor symbol is indicated,
execute COM-TEST. If not, do not execute
COM-TEST.
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If
you can’t fix this issue, call NTSC and get
their assistance.
Communicate to the
customer that you
are leaving
Ask the customer if everything was
addressed. Do they have the necessary
supplies and ask if they are satisfied with
your service.
Address all customer issues with your
service manager. Ensure they are
resolved or addressed, whether they
are administrative, service related or
sales oriented.
1
min
Scan
1
min
1
min
Check
COM TEST
Check COM TEST
Common Process (After)
C18
C19
iR ADV C5500 series Advance Maintenance Guide