Canon imageRUNNER ADVANCE C5500i II Operating manual

Preventative Maintenance Procedure
Last update 04/27/2018

Pre-Visit
Service
History Check
Common
Process
(Before)
Maintenance
Process
Common
Process
(After)
Purpose
Increase the following items.
FCFR (First Call Fix Rate)
Uptime
MCBC (Mean Copies Between Calls)
Customer Satisfaction
How to use
This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.

Service History Check - [Pre Visit]
iR ADV C5500 series Advance Maintenance Guide
Procedure Detail Note Time
Action Prior to
Customer Visit:
Whenever
possible,
Check Snapshot
for :
6
min
Check
1. Log into Snapshot : •Enter the machine Serial Number to check the
following:
1. Firmware Version –Prepare Firmware if necessary
2. Communications
3. Counters –Machine Usage
4. Event History –Check History for Errors, Alarms
and Jams
5. Consumable Part Counters -
Prepare Consumable and Durable
Parts
•Firmware Version
•Event History
•Part Counters
•Service Mode Settings
1. Understand the machine's current condition
(jams and error, needed consumable parts) before
visiting EM call or PM-Call.
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.

Common Process (Before)
Procedure Detail Note Time
Verify Customers’
Concern
Ask the customer about the condition of the machine
and validate any issues they have.
Ask Questions to find out if there are any following
issues on the machine?
1.Copy Quality
2.Jamming
3.ERROR
4.Other issues (Copier Only)
5.No Problem
Point:
- To perform efficient maintenance, we need to
ask the customer about the machine condition.
Check the Serial
Number
Ensure the serial number on the machine matches the
serial number that you are dispatched to.
Point:
- If the serial number is incorrect and there is
more than one machine at the account that is
down please notify dispatch.
Perform COM-TEST
COPIER > Function > INSTALL>COM-TEST
If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
prior to leaving the account.
C1
1
min
Check
1
min
Scan
1
min
Check
1
min
COM TEST
COM TEST
C2
C3
iR ADV C5500 series Advance Maintenance Guide

Procedure Detail Note Time
Check Service Log
1. Check Service Log Point:
1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the
log, then the root cause hasn’t been fixed.
2. Check what parts were replaced recently.
These parts should not be replaced again for
the same issue.
3. If the problem seems to be related to the
previous call, check what the previous tech did.
1. Check System Software Version
General Population: Update the system software to
latest version.
FXO: Verify the current Fedex Firmware is installed.
Point:
The latest firmware version should be installed on
the machine. Please visit e-Support for the
latest version.
Check Service history
1. Check ERR/JAM history
Address all Error and Jams.
Check
COPIER>DISPLAY>ERR
COPIER>DISPLAY>JAM
1
min
Visual Check
1
min
Visual Check
Check System
Software Version
Check Update
COPIER>DISPLAY>VERSION
Visual Check
20
min
Update
Common Process (Before)
C6
C5
C4
iR ADV C5500 series Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
1. Check the Drum counter. Point:
Replace the drums refer to the value below to
eliminate drum over life related issue.
COPIER>COUNTER>LF
Y/M/C-DRM-LF = 128 % or above
K-DRM-LF = 200 % or above
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
Check the roller counters. DRBL-1>M-PU-RL Point:
Replace the rollers over 100% to eliminate parts
over life related JAM. COPIER>COUNTER
Cassette 1,2,3,4, Bypass Rollers:
DRBL-1>C1-FD-RL
DRBL-1>C1-SP-RL
DRBL-1>C2-FD-RL
DRBL-1>C2-SP-RL
DRBL-1>M-PU-RL
DRBL-1>M-SP-RL
ADF Rollers:
Reset the counters if parts are
replaced.
*Check that physical condition of the
part matches the counter
1. See the Parts counter. COPIER>COUNTER>DRBL-
1/DRBL-2
Point:
Replace the following parts over
100%.
COPIER>COUNTER
Check Replace
COPIER>COUNTER>DRBL-1
COPIER>COUNTER>DRBL-2
COPIER>COUNTER>LF
Check Replace
Transfer
DRBL-1>TR-BLT
DRBL-1>T-CLN-BD
DRBL-1>2TR-ROLL
DRBL-1>TR-
ROLK/TR-ROLC
Fixing
DRBL-1>FX-UP-FR
DRBL-1>FX-LW-RL
Check Replace
Clear
Counter
Clear
Counter
1
min
Visual Check
10
min
Replace
Visual Check
Replace
Visual Check
Up to
60
min
Replace
10
min
DRBL-2>C3-FD-RL
DRBL-2>C3-SP-RL
DRBL-2>C4-FD-RL
DRBL-2>C4-SP-RL
(ADV5551, 5545)
DRBL-2>DF-PU-RL
DRBL-2>DF-FD-RL
DRBL-2>DF-SP-RL
(ADV5535, 5530)
DRBL-2>DF-PU-RL
DRBL-2>DF-SP-RL
DRBL-2>LNT-TAP1
Developer
DRBL-1>DV-UNT-BK
DRBL-1>DV-UNT-M
DRBL-1>DV-UNT-C
DRBL-1>DV-UNT-Y
Filter
DRBL1>TN-FIL1
Check the Drum
counter
Check the P/U
roller counters
Check the other
durable counters
Common Process (Before)
C7
C8
C9
iR ADV C5500 series Advance Maintenance Guide
If Snapshot was used
successfully, skip steps C5
through C8
If Snapshot was used
successfully, skip steps C5
through C8

Procedure Detail Note Time
Make Samples
(Before Sample)
Take following Copy/Print samples from Copy from
ADF and Copy Glass.
1. PG10 2.CA7
Any issues, resolve them as needed.
Inspect paper Feed
Take copies from All Cassette at least 5 each from ADF. Take copies from following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
3.Hole punch
If you see the JAM, find the cause and fix that issue.
Check
1. Cassette 1
2. Cassette 2
3. Cassette 3
4. Cassette 4
5. Bypass tray
6. Side Paper Deck
Perform C10 and C11 at the same time to save time 5
min
Check
Common Process (Before)
C10
C11
iR ADV C5500 series Advance Maintenance Guide
CheckCheck 4. PG10

Procedure Detail & Action Note Time
Clean DADF Rollers /
Sensors
Do not use alcohol to clean the
rollers. Use water, roller
cleaner or soap and water.
Clean the rollers ( Pick up, Feed, Sep) Point:
Clean the Rollers using a lint free cloth with soap
and water. Sensors should be cleaned using a
blower brush.
Clean the Glass/Platen
roller
1. Copy Glass 2. ADF Reading Glass 3. Platen
4. 2nd Side Glass
Point:
1. If the 2nd side Glass in ADF is dirty or there are
a lot of Alarm codes for this Glass (Alarm code:
020021), take out the 2nd side glass and clean
both side of it.
2. Remove and clean the under side of the Copy
Glass and clean the Optics
3. Clean the ADF Reading Glass and Copy Glass
with Oil cleaner (FY9-6020-000) [TP12 181]
4. Clean the Platen Roller with Alcohol.
Maintenance Process
Clean
5
min
4
min
Clean
*Visually Inspect the Rollers and only clean if
necessary. If the Rollers were recently replaced
or cleaned they may be fine
M1
M2
iR ADV C5500 series Advance Maintenance Guide
2
1
3
Clean
4

Procedure Detail & Action Note Time
Clean Rollers on
Cassettes
* Do not use alcohol to
clean the rollers. Use
water, roller cleaner or
soap and water.
1. Clean the rollers if you didn’t replace them in C8. Clean the rollers with lint free paper with soap and
water.
3
min
Clean
5
min
Clean
*Visually Inspect the Rollers and only
clean if necessary. If the Rollers were
recently replaced or cleaned they
may be fine
Clean Inside of the
machine
Check
Clean
•Point:
1
min
Check
Maintenance Process
M3
M4 1. Pull out P-Kit and vacuum excess
toner near on Yellow Developer.
( Check All)
2. Remove the P-Kit and ITB A’ssy.
3. Clean the top cover of the Laser
A’ssy with vacuum.
4. Vaccuum the roof of this cavity.
Clean
iR ADV C5500 series Advance Maintenance Guide
Clean

Procedure Detail Note Time
Clean
Check
Replace
Perform M5 to M6 at the same time to save time
3
min
Clean
1
min
Visual Check
5
min
Replace
Clean the patch
sensor / Check the
sensor shutter
1. Remove the ITB Ass’y to see the Patch Sensor
shutter.
2. Check and clean the Patch Sensor shutter with
lint free towel.
If the patch Sensor shutter is broken, replace it
with new one. Patch registration sensor unit
(FM1-G546-000).
Point;
1.When you clean the patch sensor, do not bend the
Mylar on the right side. It causes smearing image.
2.Check for proper operation of the patch solenoid for
binding/damage to arm solenoid is a part of Patch Drive
Assembly FM1-N636-000
Clean the Laser slit
Glass[4]
Use the Dust-Blocking glass cleaning tool to clean the
laser glass.
If the pad is worn out, replace it with new one
(FL2-9476-010).
1
min
Clean
Maintenance Process
M5
M6
iR ADV C5500 series Advance Maintenance Guide
Clean