Canon LASER CLASS 730i User manual

REVISION 1
COPYRIGHT © 2002 CANON INC. CANON LASER CLASS 730i/720i/710 NOV. 2002
HY8-19AZ-010
NOV. 2002
LASER CLASS 730i H12-2292 120V USA
LASER CLASS 720i H12-2302 120V USA
LASER CLASS 710 H12-2282 120V USA
Printer Kit III H11-5582 120V USA
Network Kit III H11-5592 120V USA
Dual-line Upgrade Kit III H11-5602 120V USA
Verification Stamp Unit 1 H12-3162
Yellow Ink to refill for H12-3372
Verification Stamp
FXL-CASSETTE FEEDER 7 H12-3862
(LTR/250)
FXL-CASSETTE FEEDER 6 H12-3872
(LTR/500)
HANDSET KIT 8 (CW) H12-3882 120V USA

I
I. MEANING OF MARKS
The marks used in this manual have the following meanings.
Mark Meaning
States a precaution to be taken to prevent danger to personnel, damage to
the product, or damage to electronic components by discharge of static
electricity. for example.
States a precaution to be taken to prevent damage to electronic
components by electrostatic discharge.
If the following mark is used, following the directions given.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before
starting an operation.
Gives useful information to understand descriptions.
Indicates sections to be read to obtain more detailed information.
NOTE
REFERENC
E
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II
II. ABOUT THIS MANUAL
This manual is divided into five parts, and contains information required for servicing the
product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description
This part explains product specifications and the how to service the unit safely. It is very
important, so please read it.
Chapter 2: Technical Reference
This part explains the technical theory the product.
Chapter 3: Assembly and Disassembly
This part explains the assembly and disassembly of the product.
Chapter 4: Maintenance and Service
This part explains how to maintain the products for adjustment and troubleshooting and
service operations and service switches.
Chapter 5: Appendix
This part explains the informations of the optional products and user data flow.
• For more details of user operations and user reports, see the separate
volume of USER'S GUIDE .
• Detailed description of each SSSW/parameter is not given in this manual
except the new SSSWs/parameters added to this model.
See G3 Facsimile Service Data Handbook (supplied separately) for
details them.
• See the G3/G4 Facsimile Error Code List (Rev.2, supplied separately)
for details of the error codes not shown in this manual.
REFERENC
E

III
III. REVISION HISTORY
REVISION CONTENT
0 Original
1 Added to the subject matter of the LASER CLASS 730i/720i.
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IV
IV.TABLE OF CONTENTS
Page Chapter 1: General Description
1- 1 1. FEATURES
1- 1 1.1 Overview
1- 1 1.1.1 Facsimile overview
1- 1 1.1.2 Option overview
1- 3 2. SPECIFICATIONS
1- 3 2.1 General Specifications
1- 4 2.2 Communication Specifications
1- 6 2.3 Scanner Specifications
1- 8 2.4 Printer Specifications
1-11 2.5 Copy Specifications
1-12 2.6 Functions
1-15 2.7 Printer Specifications
1-16 3. OVERVIEW
1-16 3.1 External View
1-19 3.2 Operation Panel
1-26 3.3 Option
1-27 3.4 Consumables
1-27 3.4.1Toner Cartridge
1-28 3.4.2Print media
Chapter 2: Technical Reference
2- 1 1. COMPONENT LAYOUT
2- 1 1.1 Parts Layout
2- 6 2. SCANNER MECHANISM
2- 7 2.1 Names and Functions of Parts:
2-10 3. PAPER SUPPLY SECTION
2-11 3.1 Recording Paper Pickup Function
2-11 3.1.1 Paper size error
2-12 3.2 Recording Paper Pickup Jam Detection Configuration
2-12 3.2.1 Pick-up delay jam
2-12 3.2.2 Pick-up stationary jam
2-12 3.2.3 Delivery delay jam
2-13 3.2.4 Delivery stationary jam
2-13 3.2.5 Reversing delay jam
2-13 3.2.6 Reversing stationary jam
2-13 3.2.7 Duplex pickup delay jam
2-13 3.2.8 Duplex pickup stationary jam
2-14 4. PRINTER SECTION
2-15 4.1 Laser/Scanner Section
2-16 4.2 Toner Cartridge
2-16 4.2.1 Toner level detection/cartridge detection
2-16 4.3 Toner Transfer Section
2-16 4.4 Fixing Section

V
2-17 4.4.1 Fixing heater Malfunction
2-19 5. NEW FUNCTION
2-19 5.1 Twin Beam Method (Laser/Scanner System)
Chapter 3: Assembly and Disassembly
3- 1 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY
3- 1 1.1 Safety Cautions
3- 2 1.2 General Cautions
3- 3 1.3 Product-Inherent Cautions
3- 4 1.4 All Clear (Action in the Event of Abnormality)
3- 5 2. DISASSEMBLY/ASSEMBLY
3- 5 2.1 Disassembly Procedure
3- 5 2.1.1 Document separation roller (Lower)
3- 6 2.1.2 Document separation roller (Upper)
3- 8 2.1.3 Paper pick-up roller and separation pad (Multi-purpose)
3-13 2.1.4 Paper pick-up roller (Main unit)
3-15 2.1.5 Paper pick-up roller (Feeder) (LASER CLAS 730i/710)
3-17 2.1.6 Separation pad (Cassette)
3-18 2.1.7 Fixing ass’y
Chapter 4: Maintenance and Service
4- 1 1. MAINTENANCE LIST
4- 1 1.1 Consumables
4- 1 1.2 Cleaning
4- 2 1.3 Periodic Inspection
4- 2 1.4 Periodic Replacement Parts
4- 2 1.5 Adjustment Items
4- 2 1.6 General Tools
4- 2 1.7 Special Tools
4- 3 2. HOW TO CLEAN PARTS
4- 3 2.1 Main Unit Outer Covers
4- 3 2.2 Document Pick-up Roller
4- 3 2.3 Document Separation Roller (Upper)
4- 3 2.4 Document Separation Roller (Lower)
4- 3 2.5 Document Feed Roller
4- 3 2.6 Document Eject Roller
4- 3 2.7 Scanning Glass (Contact Sensor)
4- 3 2.8 White Sheet
4- 5 2.9 Transfer Guide
4- 6 2.10 Multi-purpose Tray Pick-up Roller
4- 6 2.11 Cassette Pick-up Roller
4- 6 2.12 Separation Pad
4- 6 2.13 Registration Shutter
4- 6 2.14 Transfer Charging Roller
4- 7 2.15 Static Charge Eliminator
4- 7 2.16 Paper Feed Belt
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VI
4- 7 2.17 Paper Feed Guide
4- 7 2.18 Duplex Feed Guide
4- 7 2.19 Fixing Entrance Guide
4- 7 2.20 Fixing Film
4- 7 2.21 Fixing Pressure Roller
4- 8 3. ADJUSTMENT
4- 8 3.1 Checking the Nip Width of the Pressure Roller
4- 9 4. TROUBLESHOOTING
4- 9 4.1 Troubleshooting Index
4-11 4.2 Errors Shown on the Display
4-11 4.2.1 User error message
4-16 4.2.2 Printer error message
4-18 4.2.3 Error codes
4-30 4.3 Errors not Shown on the Display
4-30 4.3.1 General errors
4-30 4.3.2 Printing problems
4-37 4.3.3 Scanning problems
4-39 4.3.4 Test mode function problems
4-42 4.4 Processing Communication Problems
4-42 4.4.1 Initial identification of problems
4-43 4.4.2 Procedures for processing communication problems
4-47 5. SERVICE SWITCHES
4-47 5.1 Hardware Switches
4-47 5.2 Service Data Setting
4-49 5.3 Service Data Registration/Setting Method
4-50 5.4 Service Data Flowchart
4-58 5.5 Explanation of SSSW (Service Soft Switch Settings)
4-59 5.6 New SSSWs/Parameters Added to this Model
4-70 6.TEST FUNCTIONS
4-70 6.1 Test Mode Overview
4-71 6.2 Test Mode Flowchart
4-72 6.3 D-RAM Tests
4-73 6.4 Print Tests
4-74 6.5 Modem and NCU Tests
4-78 6.6 AGING Test
4-78 6.7 Faculty Tests
4-84 7. SERVICE REPORT
4-84 7.1 Report Output Function
4-84 7.1.1 User report output functions
4-86 7.1.2 Service report output functions
4-122 8. WIRING DIAGRAM
4-122 8.1 Wiring Diagram
Chapter 5: Appendix
5- 1 1. INSTALLATION
5- 1 1.1 Setting up

VII
5- 1 1.2 Checking Operation
5- 2 1.3 Moving the Fax Unit
5- 3 2. USER DATA FLOW
5- 3 2.1 User Data Flow (by Operation Panel)
5-20 2.2 Printer Setting Menu
5-20 2.2.1 Printer setting menu registration/setting method
5-21 2.2.2 Printer setting menu flow
5-24 3. OPTION
5-24 3.1 Option Memory (32M-byte/64M-byte)
5-24 3.1.1 Safety and precautions
5-24 3.1.2 Service operations
5-29 3.1.3 Maintenance and service
5-30 3.2 Handset Kit 8 (CW)
5-30 3.2.1 Service operations
5-32 3.2.2 Maintenance and service
5-33 3.3 Verification Stamp Unit
5-33 3.3.1 Service operations
5-37 3.4 FXL-CASSETTE FEEDER 6 (LTR/500)
5-37 3.4.1 Safety and precautions
5-38 3.4.2 Service operations
5-42 3.4.3 Technical information
5-43 3.4.4 Operations
5-44 3.4.5 Maintenance and service
5-45 3.5 FXL-CASSETTE FEEDER 7 (LTR/250)
5-45 3.5.1 Safety and precautions
5-46 3.5.2 Service operations
5-52 3.5.3 Technical information
5-53 3.5.4 Operations
5-54 3.5.5 Maintenance and service
5-55 3.6 Dual-line Upgrade Kit III
5-55 3.6.1 Safety and precautions
5-55 3.6.2 Service operations
5-62 3.6.3 Technical information
5-65 3.6.4 Maintenance and service
5-66 3.7 Printer Kit III
5-66 3.7.1 Safety and precautions
5-66 3.7.2 Service operations
5-73 3.7.3 Technical information
5-73 3.7.4 Maintenance and service
5-74 3.7.5 ROMs in the package
5-76 3.8 Network Kit III
5-76 3.8.1 Safety and precautions
5-76 3.8.2 Service operations
5-85 3.8.3 Technical information
5-85 3.8.4 Maintenance and service
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VIII
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Chapter 1
General
Description
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LASER CLASS 730i/720i/710 Chapter 1: General Description
1-1
1. FEATURES
1.1 Overview
This G3 facsimile transceiver conforms to ITU-T international standards.
1.1.1 Facsimile overview
Improved speed
This fax unit is equipped with the ITU-T standard V.34 mode which enables transmission
speeds up to 33,600bps, more than double the rate of older G3 fax models.
Full support of ITU-T subaddresses and passwords
You can employ ITU-T subaddresses and passwords to communicate not only with other
Canon faxes, but fax machines of other manufacturers as well.
Economical and quiet
Canon’s RAPID Fusing SystemTM realizes quiet operation while you save money. If the fax
machine remains idle for a specified length of time, the fax machine automatically shuts itself
down and enters the low energy sleep mode, and will remain in this low energy mode until the
fax machine receives a document transmission or until you press the ENERGY SAVER
button, You can also use recycled paper in this fax.
Better security with PIN Codes
For PBXs (private branch exchanges) that require PIN (Personal Identification Number) codes
to acquire an outside line, you can now turn on the PIN code feature with a user software
switch included with the user data settings. For better security, the PIN codes are not
displayed on the LCD display during dialing (only a “C” appears), and they do not appear in
printed activity reports.
JBIG, Improved image data compression
JBIG is a ITU-T standard image data compression method. JBIG's compression method
allows data to be compressed more efficiently* than MMR, a conventional compression
method. JBIG is especially effective when transmitting halftone image documents. Because
the smaller data size requires less transmission time, JBIG saves you time and money.ctual
compression ratio may vary with image.
1.1.2 Option overview
Dual-line kit III
After installation of the optional Dual-line kit III, you can connect two telephone lines to the
fax unit. Either line can be used independently or simultaneously for separate transactions.
Fax memory
32MB memory module is available to expand the fax memory capacity of the LASER CLASS
710/720i.

LASER CLASS 730i/720i/710 Chapter 1: General Description
1-2
Cassette feeder 6 (500 sheet capacity)
After installation of the optional Cassette feeder 6.
Cassette feeder 7 (250 sheet capacity)
After installation of the optional Cassette feeder 7 of the LASER CLASS 720i.
Verification stamp unit
The verification stamp unit stamps a check mark near the trailing edge of the scanning side of
each document to verify that all documents are transmitted correctly without any errors, such
as double feeding. This unit is installed near the contact sensor in the lower reader frame unit.
Handset kit
The handset kit includes a handset, a cradle, and installation screws. Installing the handset
enables the telephone functions to be used.
Printer Kit III
This option enables your LASER CLASS 710 to operate as a printer. Printer Kit III is a
standard feature for LASER CLASS 720i/730i.
When built inside the host machine, it enables the host function as a printer.
Network Kit III
This option enables your LASER CLASS 710 to operate as a printer. Network Kit III is a
standard feature for LASER CLASS 720i/730i.
Built into the host machine together with a Printer kit III, it will enables the host to function
as a network printer.
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LASER CLASS 730i/720i/710 Chapter 1: General Description
1-3
2. SPECIFICATIONS
2.1 General Specifications
Type
Desktop facsimile transceiver
Body color
Cool White
Power source
Voltage from AC 120 to 127 V
Frequency from 48 to 62 Hz
Power consumption
Standby (Energy Saver On) approx. 5W (LASER CLASS 710)
approx. 15W (LASER CLASS 720i / 730i)
Standby (Energy Saver Off) approx. 15W (LASER CLASS 710)
approx. 20W (LASER CLASS 720i / 730i)
Operation approx. 480W
Maximum approx. 980W
Main unit usage environment
Temperature from 50.0°F to 90.5°F (10°C to 32.5°C)
Humidity from 20% to 80% RH
Horizontality ±3° or less
Operating noise
Measured in accordance with ISO standards
Standby approx. 30 dB(A)
Operating approx. 59 dB(A)
Dimensions
LASER CLASS 710/730i
19.65" (W) ×19.65" (D) ×18.07" (H) (499mm ×499mm ×459mm)
LASER CLASS 720i
19.65" (W) ×19.65" (D) ×14.92" (H) (499mm ×499mm ×379mm)
Not including handset
Weight
LASER CLASS 710 Approx. 52 lbs (24 kg)
LASER CLASS 720i Approx. 48 lbs (22 kg)
LASER CLASS 730i Approx. 55 lbs (25 kg)
Not including handset, paper, toner cartridge, document feeder tray, document output tray,
upper output tray

LASER CLASS 730i/720i/710 Chapter 1: General Description
1-4
2.2 Communication specifications
Applicable lines
Analog line (one line)
PSTN (Public Switched Telephone Network)
Handset (Option)
Handset with no numeric buttons
Transmission method
Half-duplex
Transmission control protocol
ITU-T V.8 protocol V.34 protocol/ECM protocol
ITU-T T.30 binary protocol/ECM protocol
Modulation method
G3 image signals ITU-T V.27ter (2.4k, 4.8k bps)
ITU-T V.29 (7.2k, 9.6k bps)
ITU-T V.17 (14.4kbps, 12kbps, TC9.6kbps, TC7.2kbps)
ITU-T V.34 (2.4kbps, 4.8kbps, 7.2kbps, 9.6kbps,12kbps,
14.4kbps, 16.8kbps, 19.2kbps, 21.6kbps, 24kbps,
26.4kbps, 28.8kbps, 31.2kbps, 33.6kbps )
G3 procedure signals ITU-T V.21 (No.2) 300bps
ITU-T V.8, V.34 300bps, 600bps, 1200bps
Transmission speed
33.6k, 31.2k, 28.8k, 26.4k, 24k, 21.6k, 19.2k, 16.8k, 14.4k, 12k, TC9.6k, TC7.2k, 9.6k,
7.2k, 4.8k, 2.4k bps
With automatic fallback function
Coding
MH, MR, MMR, JBIG
Error correction
ITU-T ECM
Canon express protocol
None
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LASER CLASS 730i/720i/710 Chapter 1: General Description
1-5
Time required for transmission protocol
Post-message Post-message
Pre-message Protocol*2 Protocol*3
Mode Protocol*1 (between pages) (after pages)
V.8 / V.34 Approx. 6 s Approx. 1 s Approx. 1 s
T.30 Standard Approx. 18 s Approx. 4 s Approx. 4 s
*1 Time from when other facsimile is connected to the line until image
transmission begins.
*2 Post-message (between pages): Time from after one document has been sent
until transmission of the next document starts if several pages are
transmitted.
*3 Post-message (after last pages): Time from after image transmission is
completed until line is switched from facsimile to telephone.
Minimum transmission time
G3 10 ms
G3 (ECM) 0 ms
Transmission output level
from -8 to -15 dBm
Minimum receive input level
-43 dBm
Modem IC
CONEXANT (formerly Rockwell) FM336 Plus

LASER CLASS 730i/720i/710 Chapter 1: General Description
1-6
2.3 Scanner Section Specifications
Type
Sheets
Sheet dimensions
Maximum Width 11.00" ×length 39.4"
(Width 279.4mm ×length 1m)
Minimum Width 5.83" ×length 5.83"
(Width 148mm ×length 148mm)
Thickness Multiple pages
from 0.002" to 0.005" (0.06mm to 0.13mm)
Single page
from 0.002" to 0.009" (0.05mm to 0.23mm)
ADF capacity
A4/Letter 50 sheets or less
B4/Legal 20 sheets or less
11 inch ×17 inch 20 sheets or less
Effective scanning width
LASER CLASS 710/730i Width:(letter or legal) 10.00" (254 mm)
LASER CLASS 720i Width: 8.43" (214 mm)
Scanning method
Contact sensor scanning method
Scanning line density
Standard 203.2 dpi (8 dots/mm) ×97.79 dpi (3.85 line/mm)
Fine 203.2 dpi (8 dots/mm) ×195.58 dpi (7.7 line/mm)
Superfine 203.2 dpi (8 dots/mm) ×391.16 dpi (15.4 line/mm)
Ultrafine 406.4 dpi (16 dots/mm) ×391.16 dpi (15.4 line/mm)
Scanning density adjustment
Lighter, Standard, Darker: The density level of each mode can be selected
by the user data.
Half tone
256-gradation error diffusion system (UHQ)
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LASER CLASS 730i/720i/710 Chapter 1: General Description
1-7
Scanning range
Item A4 Letter Legal B4
Effective 8.19"±0.004" 8.43"±0.004" 8.43"±0.004" 10.00"±0.004"
scanning width (208 ±0.1 mm) (214 ±0.1 mm) (214 ±0.1 mm) (254 ±0.1 mm)
Effective 11.54"±0.16" 10.84"±0.16" 13.84"±0.16" 14.17"±0.16"
scanning length (293 ±4.0 mm) (275.4±4.0 mm) (351.6±4.0 mm) (360.0±4.0 mm)
(Fine, Superfine)
Effective 11.54"±0.22" 10.84"±0.22" 13.84"±0.22" 14.17"±0.22"
scanning length (293 ±5.5 mm) (275.4 ±5.5 mm) (351.6 ±5.5 mm) (360.0 ±5.5 mm)
(Standard)
Left margin 0.04" ±0.12" 0.04" ±0.12" 0.04" ±0.12" 0.06" ±0.12"
(1.0 ±3.0 mm) (1.0 ±3.0 mm) (1.0 ±3.0 mm) (1.5 ±3.0 mm)
Right margin 0.04" ±0.14" 0.04" ±0.14" 0.04" ±0.14" 0.06" ±0.14"
(1.0 ±3.5 mm) (1.0 ±3.5 mm) (1.0±3.5 mm) (1.5±3.5 mm)
Top margin 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08"
(2.0 ±2.0 mm) (2.0 ±2.0 mm) (2.0 ±2.0 mm) (2.0 ±2.0 mm)
Bottom margin 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08" 0.08" ±0.08"
(Fine, Superfine) (2.0 ±2.0 mm) (2.0 ±2.0 mm) (2.0 ±2.0 mm) (2.0 ±2.0 mm)
Bottom margin 0.08" ±0.14" 0.08" ±0.14" 0.08" ±0.14" 0.08" ±0.14"
(Standard) (2.0 ±3.5 mm) (2.0 ±3.5 mm) (2.0 ±3.5 mm) (2.0 ±3.5 mm)
Units are inches with mm shown in parentheses.
Figure 1-1 Scanning Range
Document scanning width “A4/LTR” is set in service data #1SSSW SW 06,
bit 4.
SCANNING RANGE
SCANNING
DROP OUT RANGE
Right marginLeft margin
Top margin
Bottom margin
Effective scanning width
Effective scanning length
Document leading edge
Document trailing edge
NOTE

LASER CLASS 730i/720i/710 Chapter 1: General Description
1-8
2.4 Printer Section Specifications
Paper dimensions
A4 8.27" ×11.69" (210 mm ×297 mm)
Letter 8.50" ×10.98" (216 mm ×279 mm)
Legal 8.50" ×14.02" (216 mm ×356 mm)
Paper cassette capacity
Cassette
0.98" (25mm) or less in stacking height (Approx. 250 sheets)
1.97" (50mm) or less in stacking height (Approx. 500 sheets)
Multi-purpose (MP) tray
0.39" (10mm) or less in stacking height (Approx. 100 sheets)
Tray stacking
Exit tray
Plain 250 sheets
Heavy/Bond 150 sheets
Recycled 100 sheets
OHP 1 sheet
Label paper 1 sheet
Face-up tray
Plain 50 sheets
Heavy/Bond/Recycled 30 sheets
Envelope 10 sheets
OHP 1 sheet
Label paper 1 sheet
Postcard 40 sheets
Index Card 35 sheets
Printing method
Laser beam printer
Printing cartridge
Product name Canon FX7 Toner Cartridge
Product code H11-6471
Strage conditions Temperature From 32.0°F to 95.0°F (0°C to 35°C)
Humidity From 35% to 85% RH
Valid period 2.5 years from date of manufacture displayed on carton.
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LASER CLASS 730i/720i/710 Chapter 1: General Description
1-9
Toner detection
Antenna method
Printing speed
Letter Approx. 19 Sheets/min
A4 Approx. 18 Sheets/min
Printing resolution
1200 dpi ×1200 dpi
Reduction for reception
Fixed reduction (75%, 90%, 95%, 97%)
Auto reduction (70~100%)
Recommended recording paper
Canon Copier LTR/LGL Premium Paper
Weight 75 g/m2
Paper size Letter, Legal
Manufactured by BOISE CASCADE
NEUSIEDLER Canon Paper
Weight 80 g/m2
Paper size A4
Manufactured by NEUSIEDLER

LASER CLASS 730i/720i/710 Chapter 1: General Description
1-10
Printing range
Item A4 Letter Legal
Effective printing width 8.03" ±0.08 8.27" ±0.08 8.27" ±0.08
(204±2.1 mm) (210±2.1 mm) (210±2.1 mm)
Effective printing length 11.38" ±0.11" 10.69" ±0.11" 13.69" ±0.14"
(289.0 ±2.9 mm) (271.4 ±2.7 mm) (347.6 ±3.5 mm)
Left margin 0.12" ±0.10" 0.12" ±0.10" 0.12" ±0.10"
(3.0 ±2.5 mm) (3.0 ±2.5 mm) (3.0 ±2.5 mm)
Right margin 0.12" ±0.18" 0.12" ±0.18" 0.12" ±0.18"
(3.0 ±4.6 mm) (3.0 ±4.6 mm) (3.0 ±4.6 mm)
Top margin 0.12" ±0.08" 0.12" ±0.08" 0.12" ±0.08"
(3.0 ±2.0 mm) (3.0 ±2.0 mm) (3.0 ±2.0 mm)
Bottom margin 0.20" ±0.19" 0.20" ±0.19" 0.20" ±0.22"
(5.0 ±4.9 mm) (5.0 ±4.7 mm) (5.0 ±5.5 mm)
Figure 1-2 Printing Range
Paper trailing edge
PRINTING RANGE
PRINTING DROP OUT RANGE
Right marginLeft margin
Top margin
Bottom margin
Effective scanning width
Paper leading edge
Effective scanning length
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