Canon DS810 - SELPHY Color Inkjet Printer User manual

SELPHY DS810
SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

SELPHY DS810
REFERENCE MANUAL
This reference manual describes differences from the base model, SELPHY DS 700.
When referring to the SELPHY DS700 Service Manual, Service Parts Number in it may be different
from SELPHY DS810 model. Please refer to the SELPHY DS810 Parts Catalog (QY8-9077-D0C).
QY8-13AE-000
COPYRIGHT©2005 CANON INC. CANON SELPHY DS810 082005XX 0.00-0

I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the SELPHY DS810:
Part 1: Maintenance
Information on maintenance and troubleshooting of the SELPHY DS810
Part 2: Technical Reference
N
ew technology and technical information such as FAQ's (Frequently Asked Questions) of the SELPHY DS810
Part 3: Appendix
Block diagrams and pin layouts of the SELPHY DS810
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate
Parts Catalog.

II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service
Engineer
(1) Adjustment
(2) Periodic maintenance
(3) Periodic replacement parts
(4) Replacement consumables
(5) Replacement of the print head
1-2. Customer Maintenance
1-3. Product Life
(1) Printer
(2) Print head
(3) Ink tank
1-4. Special Tools
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / INDICATIONS
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Warnings
2-4. Troubleshooting by Symptom
3. REPAIR
3-1. Notes on Service Part Replacement
3-2. Special Notes on Repair Servicing
(1) Flexible cable and harness wiring, connection
(2) Notes on disassembly and re-assembly
3-3. Adjustment / Settings
(1) Paper feed motor adjustment
(2) Pump unit adjustment
(3) Grease application
(4) Waste ink counter setting
(5) User mode
(6) Service mode
3-4. Verification Items
(1) Service test print
(2) EEPROM information print
4. PRINTER TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
(1) Main difference from DS700
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
3-1. Resolution during Printing via Computer
3-2. Resolution in Card Direct / Camera Direct / Print Beam Printing
4. FAQ (Problems Specific to the SELPHY DS810 and Corrective Actions
Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
2-1. Logic Board Ass'y
2-2. Panel Board Ass'y
2-3. Card Board Unit
2-4. Front I/F Unit
2-5. Rear I/F Unit
3. SPECIFICATIONS

P
art 1
MAINTENANCE

1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement
Consumables by Service Engineer
(1) Adjustment
Note: - DO NOT loosen the 2 red screws on both front sides of the main chassis, adjusting the head-to-paper distance.
- The red screws securing the paper feed motor ass'y may be loosened only at replacement of the paper feed motor ass'y.
- For DS810, access cover gear phase adjustment is not necessary.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this printer that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
(5) Replacement of the print head
Procedures:
1) Press the Power button to turn on the printer.
2) Open the access cover.
=> The print head holder will move to the ink tank replacement position (to the left), and the Power LED remains lit.
3) Press and hold the Resume/Cancel button for 2 seconds or longer.
=> The print head holder will move to the print head replacement position (to the right), and the Power LED remains lit.
4) Raise the print head lock lever.
=> The print head can be removed from the carriage unit.
5) Replace the print head, following the instructions in the user's guide.
Adjustment Timing Purpose Tool Approx.
time
Destination
settings
(EEPROM
settings)
At logic board ass'y replacement To set the destination. None. 1 min.
Language settings At logic board ass'y replacement To set the language to be displayed on
the LCD. None. (in the user mode) 1 min.
Waste ink counter
resetting
(EEPROM
settings)
- At logic board ass'y replacement
- At waste ink absorber
replacement
To reset the waste ink counter. None. 1 min.
Paper feed motor
ass'y position
adjustment
- At paper feed motor ass'y
replacement To adjust the belt tension. (Position the
paper feed motor so that the belt is
stretched tight.)
None. 2 min.
Pump unit
adjustment - At pump unit replacement
- At purge tube replacement
- At pump drive gear replacement
To set an accurate ink absorption
function. None. 2 min.
Grease
application - At carriage unit / carriage shaft replacement
- At access cover unit
replacement
- At feed roller ass'y replacement
To maintain sliding properties of the:
- carriage oil pad / carriage shaft,
carriage rail.
- access cover, and
- feed roller ass'y.
- GREASE EU-1
- MOLYKOTE
PG641
- FLOIL KG-107A
- GREASE
ELECTRICITY IF-
20
1 min.

1-2. Customer Maintenance
1-3. Product Life
(1) Printer
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume: 2,000 pages (4" x 6", borderless printing, standard photo)
(II) Years of use: 5 years
(2) Print head
Print volume: 2,000 pages (4" x 6", borderless printing, standard photo)
(3) Ink tank
BCI-16 Color: Approx. 70 pages (4" x 6", borderless printing, PP-101, standard mode printing from a computer)
When do printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the
default settings in the Windows XPdriver, using Windows XP Photo Printing Wizard. The number of pages
above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed
until the ink runs out. The number of pages may vary depending on text, photos printed, application software,
Adjustment Timing Purpose Tool Approx. time
Print head cleaning When print quality
is not satisfying. To improve nozzle
conditions. - Operation panel
- Computer (settings via the printer
driver)
42 sec.
Print head deep cleaning When print quality
is not satisfying,
and not improved
by print head
cleaning.
To improve nozzle
conditions. - Operation panel
- Computer (settings via the printer
driver)
82 sec.
Ink tank replacement When the ink tank
becomes empty.
(No ink error) --- --- 2 min.
Print head alignment When print quality
is not satisfying. To ensure accurate dot placement. - Operation panel
- Computer (settings via the printer
driver)
1 min.
Print head alignment value
printing When confirming the print head
alignment values set
in the printer.
To confirm the current
print head alignment
values.
- Operation panel 25 sec.
Language selection When necessary. To set the language
displayed on the LCD. - Operation panel 10 sec.
Paper feed roller cleaning When paper does
not feed properly,
or the paper feed
roller is soiled.
To clean the paper feed
roller. - Operation panel 2 min.
Bottom plate cleaning After printing is
performed on the
wrong side of
paper, or rollers
inside the printer
are extremely
soiled.
To clean the bottom plate
and platen ribs. - Operation panel 40 sec.

print mode, and type of paper used. Ink is consumed at power input and during printing to protect the print head
and keep print quality.
1-4. Special Tools
1-5. Serial Number Location
On the bottom shield plate.
To the top
Name Tool no. Application Remarks
MOLYKOTE
PG641 CK-0562-000 To be applied to the sliding portion of the access cover arm. In common with other models.
FLOIL KG-
107A QY9-0057-000 To be applied to the sliding portion of the carriage guide rail. In common with other models.
EU-1 QY9-0037-000 To be applied to the carriage oil pad, and the
sliding portion of the carriage shaft. In common with other models.
GREASE
ELECTRICITY
IF-20
CK-8006-000 To be applied to the sliding portion of the
feed roller ass'y. In common with other models.
<Part 1: MAINTENANCE>

2. LIST OF ERROR DISPLAY / INDICATIONS
Errors and warnings are displayed by the following ways:
1) Errors are indicated by the number of times the Power / Alarm LED lights / blinks.
2) Errors and warnings are displayed on the LCD monitor.
3) Errors and warnings are displayed on the printer driver's Status Monitor.
2-1. Operator Call Errors
(Alarm / Power LED lights)
2-2. Service Call Errors
(by cyclic blinking of Alarm / Power LED, or the condition in which Alarm LED remains lit and Power
LED off)
LED
display Error [Error code] Solution Remarks
Alarm
LED lit No paper. (ASF) [1000] Set the paper in the ASF, and press the
Reset button.
Alarm
LED lit Paper jam. [1300] Remove the jammed paper, and press the Reset button.
Alarm
LED lit No ink tank. [1662] Install an ink tank, and press the Reset button.
Alarm
LED lit - The print head is not installed, or it is not
properly installed. [1401]
- EEPROM data of the print
head is faulty. [1403 /
1405].
- Install the print head properly, and close
the access cover, or, with the print head
installed, turn the printer off and on.
- If the error is still not resolved, the print
head may be defective. Replace the print
head.
Alarm
LED lit Warning: The waste ink absorber is almost full
(approx. 95% of the
maximum capacity). [1700]
Pressing the Reset button will exit the
error, and enable printing.
In repair servicing, replace the ink
absorbers.
The service call error, indicating the
waste ink absorber is full, is likely to
occur soon.
Alarm
LED lit The connected digital camera or digital video camera does
not support Camera Direct
Printing. [2001]
After removing the cable between the
camera and the printer, press the Reset
button, and re-connect the cable. If the
error is still not resolved, a non-supported
camera may be connected. Connect a
supported camera.
Access cover open. [1200] Close the access cover.
Cyclic
blinking :
Alarm / Power LED Error [Error code] Solution
(Replacement of listed parts, which are likely to be faulty)
2 times Carriage error [5100] - Carriage unit (QM2-3257)
- Timing slit strip film (QC1-5153)
- Logic board ass'y (QM2-2880)*1
- Carriage motor ass'y (QM2-1744)
3 times Paper feed error [6000] - Timing sensor unit (QM2-2894)

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information
print). If the waste ink amount is 7% or more, also replace the ink absorbers (QC1-5195 / 5196 / QY5-0162 ) when
replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]
2-3. Warnings
Printer (displayed via the Status Monitor or on the LCD monitor, no LED indication):
*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is
opened.
2-4. Troubleshooting by Symptom
- Timing slit disk ass'y (QL2-0843)
- Paper feed motor ass'y (QM2-1746)
- Feed roller ass'y (QM2-1970)
- Platen (QC1-5176/5177)
- Logic board ass'y (QM2-2880)*1
4 times Purge unit error [5C00] - Purge unit (QM2-1975)
- Logic board ass'y (QM2-2880)*1
5 times ASF cam sensor error [5700] - Sheet feed unit (QM2-3264)
6 times Internal temperature error [5400] - Logic board ass'y (QM2-2880)*1
7 times Waste ink absorber full [5B00] - Ink absorber (QC1-5195 / 5196 / QY5-0162)
- After replacement of the ink absorber, reset the EEPROM
(waste ink amount value) on the logic board ass'y.
8 times Print head temperature rise error
[5200] - Print head (QY6-0056)
- Logic board ass'y (QM2-2880)*1
9 times EEPROM error [6800] - Logic board ass'y (QM2-2880)*1
Continuous
alternate blinking ROM error - Logic board ass'y (QM2-2880)*1
Alarm LED lit /
Power LED off RAM error - Logic board ass'y (QM2-2880)*1
Displayed warning Remarks
Ink low warning 1 (approx. half level) The warning is displayed only when printer driver's Low Ink
Warning Setting is enabled.
Ink low warning 2 (low remaining ink, display of "!" in the
warning) The warning is displayed only when printer driver's Low Ink Warning Setting is enabled.
Ink low warning 3 (ink level unknown, display of "?" in the
warning) The warning is displayed only when printer driver's Low Ink Warning Setting is enabled.
Print head temperature rise If the print head temperature is high when the access cover is
opened, the warning is displayed.*1
When the print head temperature falls below the specified
temperature, the warning is released.
Protection against excess rise of the print head temperature If the print head temperature exceeds the specified limit, a
Wait is inserted during printing,
When the print head temperature falls below the specified
temperature, the warning is released.

Symptom Solution
Faulty operation
The power does not turn on.
The power turns off immediately after power-on. Replace the
- AC adapter, or
- logic board ass'y*1.
The print head is not recognized.
The print head does not return to the home position. Remove and re-install the print
head, or replace the
- print head, or
- logic board ass'y*1.
Strange noise. Remove foreign material, or
attach a removed part if any.
Printing stops mid-way. Replace the logic board ass'y*1.
LCD display
Display flickers. Check images within the
memory card.
Or replace the LCD viewer
unit, the card board unit, or the
logic board ass'y.*1
No display (the whole black screen or whole white screen) Replace the LCD viewer unit,
or the logic board ass'y*1.
Streaks are present in the LCD. Check images within the
memory card.
Or replace the LCD viewer
unit or the card board unit.
Paper feed problems
Multiple sheets feed. Replace the
- sheet feed unit, or
- output tray unit.
Paper does not feed. Remove foreign material, or
replace the
- sheet feed unit, or
- output tray unit.
Paper feeds at an angle. Remove foreign material, or
adjust the paper guide, or
replace the
- sheet feed unit, or
- output tray unit.
Unsatisfactory print
No printing, or no color ejected. Replace the
- ink tank,
- print head*2,
- logic board ass'y*1, or
- purge unit.
Printing is faint, or white lines appear on printouts even after print
head cleaning.
Line(s) not included in the print data appears on printouts.
Remove and re-install the print
head, or replace the
- ink tank,
- print head*2,
- purge unit, or
- logic board ass'y*1.
Paper gets smeared. Feed several sheets of paper,
perform bottom plate
cleaning*3, or
clean the paper path with
cotton swab or cloth.
A part of a line is missing on printouts. Replace the
- ink tank, or
- print head*2.
Color hue is incorrect. Replace the

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information
print). If the waste ink amount is 7% or more, also replace the ink absorbers (QC1-5195 / 5196 / QY5-0162 ) when
replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (6) Service mode, for details.]
*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.
*3: To perform bottom plate cleaning, with the printer power turned on, use of operation panel buttons with the LCD monitor
(Menu -> Tool Box -> Maintenance). For details, see Section 3-3. Adjustment / Settings, (5) User mode.
To the top
quality - ink tank, or
- print head*2, or
perform print head alignment.
Printing is incorrect. Replace the logic board ass'y*1.
Non-ejection of ink. Replace the
- ink tank, or
- print head*2.
Graphic or text is enlarged on printouts. When enlarged in the carriage
movement direction, clean
grease or oil off the timing slit
strip film, or replace the
- timing slit strip film,
- carriage unit, or
- logic board ass'y*1.
When enlarged in the paper
feed direction, clean grease or
oil off the timing slit disk ass'y,
or replace the
- timing slit disk ass'y,
- timing sensor unit, or
- logic board ass'y*1.
<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION>

3. REPAIR
3-1. Notes on Service Part Replacement
Service part Notes on replacement*1 Adjustment / settings Operation check
Logic board ass'y
(QM2-2880) - Before removal of the logic board
ass'y, remove the power cord, and
allow for to sit approx. 1 minute
(for discharge of capacitor's
accumulated charges), to prevent
damage to the logic board ass'y.
- Before replacement, check the
waste ink amount (by service test
print or EEPROM information
print). If the waste ink amount is
7% or more, also replace the ink
absorbers when replacing the logic
board ass'y.
[See 3-3. Adjustment / Settings, (6)
Service mode, for details.]
After replacement:
1. Initialize the EEPROM.
2. Reset the waste ink counter.
3. Set the destination in the
EEPROM.
[See 3-3. Adjustment / Settings,
(6) Service mode, for details of 1
to 3]
4. Set the LCD display language
in the user mode.
5. Perform the print head
alignment in the user mode.
- Service test print
- EEPROM
information print
- Printing via USB
connection
- Digital Camera
Direct Printing
- Memory Card
Direct Printing
- Infrared Printing
Ink absorber
(QC1-5195 / 5196 / QY5-
0162)
After replacement:
1. Reset the waste ink counter.
[See 3-3. Adjustment / Settings,
(6) Service mode.]
- Service test print
- EEPROM
information print
LCD viewer unit
(QM2-3266)
Panel board ass'y
(QM2-3267)
After replacement:
1. Operation panel button / LCD
monitor test
[See 3-3. Adjustment / Settings,
(6) Service mode.]
- Operation panel
button / viewer test
Carriage unit
(QM2-3257) At replacement:
1. Apply grease to the entire
surface of the carriage oil
pads (2 pcs.).
2. Apply grease to the sliding
portions.
[See 3-3. Adjustment / Settings,
(3) Grease application.]
After replacement:
1. Perform the print head
alignment in the user mode.
- Service test print
Paper feed motor ass'y
(QM2-1746) - The red screws securing the paper
feed motor are allowed to be
loosened. (For any purposes other
than paper feed motor replacement,
DO NOT loosen them.)
After replacement:
1. Adjust the paper feed motor.
[See 3-3. Adjustment / Settings,
(1) Paper feed motor adjustment.]
- Service test print
Pump unit (QM2-1979),
Purge Tube (QC1-5555),
Pump Drive Gear (QC1-5253)
After replacement:
Perform the pump unit
adjustment.
[See 3-3. Adjustment / Settings,
(2) Pump unit adjustment.]
- Service test print
Carriage shaft At replacement: - Service test print

*1: General notes:
- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.
[See 3-2. Special Notes on Repair Servicing, (1) Flexible cable and harness wiring, connection, for details.]
- Do not drop the ferrite core, as it may damage the core.
- Protect electrical parts from damage due to static electricity.
- Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1 minute (for capacitor
discharging to protect the logic board ass'y from damages).
- Do not touch the timing slit strip film and timing slit disk ass'y. No grease or abrasion is allowed.
- Protect the units from becoming soiled with ink.
- Protect the housing from scratches.
- Exercise caution with the red screws, as follows:
i. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor ass'y (DO
NOT loosen them in other cases).
ii. DO NOT loosen the red screws on both front sides of the main chassis, securing the carriage guide rail positioning
(they are not adjustable in servicing).
To the top
(QC1-5150) 1. Apply grease to the sliding
portions.
[See 3-3. Adjustment / Settings,
(3) Grease application.]
Timing slit strip film
(QC1-5153) - Upon contact with the film, wipe the
film with ethanol.
- Confirm no grease is on the film.
(Wipe off any grease thoroughly
with ethanol.)
- Do not bend the film.
After replacement:
1. Perform the print head
alignment in the user mode.
- Service test print
Timing slit disk ass'y
(QL2-0843)
Print head
(QY6-0056) After replacement:
1. Perform the print head
alignment in the user mode.
- Service test print
<Part 1: 3. REPAIR 1>

3-2. Special Notes on Repair Servicing
(1) Flexible cable and harness wiring, connection
Exercise care when handling the flexible cables and harness wiring. Improper wiring or connection may cause a short-circuit, and may
lead to ignition or emission of smoke.
(I) Panel board ass'y and front I/F unit wiring
(II)󲩷 Logic board ass'y wiring
J301, J302, J303: Carriage Flat Flexible Cable (Carriage Unit) connectors
J401: DC Harness ass'y connector
J402: PE sensor and PG sensor connector
J403: Connected to the PF/ASF sensor inside the sheet feed unit
J404: Battery holder ass'y harness connector
J501: Card harness ass'y connector
J505: Panel cable unit connector
J601: Connected to the AP motor harness inside the sheet feed unit
J602: Carriage motor ass'y connecto
r

J603: Paper feed motor ass'y connector
J701: USB harness ass'y connector
J702: DSC harness ass'y connector
J703: IR cable connector
(III) Printer unit wiring
<Enlar
g
ed View>

<Wiring of Logic Board Ass'y assembled in Bottom Case Ass'y>
(IV) Paper feed motor ass'y wiring
(V) Carriage motor ass'y and PE sensor harness wiring
(VI) Front I/F unit wirin
g

(VII) Rear I/F unit wiring
(VII) Panel cable unit wiring

<Wiring in Bottom Case Ass'y>
<Wiring in Access Panel Ass'y / Main Cover Ass'y>
To the top
<Part 1: 3. REPAIR (2)-1>

(2) Notes on disassembly and re-assembly
For DS810, only removal methods of external parts which are different from DS700 are described.
Since external parts of DS810 contains the mirror / coated parts, make sure not to scratch or smear them.
For notes on disassembly and re-assembly of parts other than the parts shown below, refer to DS700 Service Manual.
zAccess Sub Panel removal
From the rear side of the printer, remove the access sub panel by lifting it frontward using fingers.
(There are seven claws. Make sure not to break (not even whiten) them.)
zOutput Tray Unit removal
1) Release the left hook, pulling out the left side of the paper tray. (Release the left side first, then the right side.)
2) Release the hook, pushing the both sides of the paper output tray.
* After lifting the printer's left side, release the hook (the left hook first) with the paper output tray declined.
zFront Cover removal
1) Remove the screw from the bottom face.