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Canon PIXMA Pro9000 Mark II Series User manual

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Pro9000 Mark II
Service Manual
Revision 0
QY8-13CH-000
COPYRIGHTc2009 CANON INC. CANON Pro9000 Mark II 031509 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information
necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual
covers information applicable in all regions where the product is sold. For this reason, it may contain information that is
not applicable to your region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when necessary.
When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is
used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2009 by Canon Inc.
CANON INC.
Inkjet Device Market Support Management Div.
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
TABLE OF CONTENTS
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement
Consumables by Service Engineer
1-2. Customer Maintenance
1-3. Special Tools
1-4. Sensors
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / TROUBLESHOOTING
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Troubleshooting by Symptom
3. REPAIR
3-1. Major Replacement Parts
3-2. Part Replacement Procedures
(1) External housing removal
(2) Carriage unlocking
(3) Printer unit removal
(4) Carriage unit removal
(5) ASF unit removal
(6) Purge unit removal
(7) Spur base unit and platen unit removal
(8) Feed roller removal
Pro9000 Mark II
4. ADJUSTMENT / SETTINGS
4-1. User Mode
4-2. Service Mode
(1) Service mode operation procedures
(2) Service Tool functions
(3) LF / Eject correction
(4) Ink absorber counter setting
4-3. Grease Application
4-4. Special Notes on Servicing
(1) Print head problem
(2) Paper feed motor adjustment
(3) Carriage unit replacement
(4) Platen unit replacement
(5) Ink absorber counter setting
4-5. Verification After Repair
(1) Standard inspection flow
(2) Service test print
(3) Ink absorber counter value print
5. PRINTER TRANSPORTATION
<TABLE OF CONTENTS>
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and
Replacement Consumables by Service Engineer
(1) Adjustment
Pro9000 Mark II TABLE OF CONTENTS
Adjustment Timing Purpose Tool Approx.
time
EEPROM
initialization - At logic board replacement To initialize settings Service Tool*1
Perform in the
service mode.
1 min.
Destination
settings
(EEPROM
settings)
- At logic board replacement To set destination. Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
counter resetting
(EEPROM
settings)
- At logic board replacement
- At ink absorber replacement To reset the ink absorber
counter. Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
counter value
setting
(EEPROM
settings)
- At logic board replacement To set the ink amount
data in the ink absorber to
the ink absorber counter.
Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
replacement - When the ink absorber becomes
full To replace the ink
absorber with a new one. Screwdriver, a
pair of
tweezers, etc.
10 min.
Paper feed motor
position
adjustment
- At paper feed motor replacement To adjust the belt tension.
(Position the paper feed
motor so that the belt is
stretched tight.)
None. 5 min.
Automatic print
head alignment - At print head replacement
- At logic board replacement
- When print quality is not
satisfying
To secure the dot
placement accuracy. None.
Perform in the
user mode.
5 min.
Grease
application - At carriage unit replacement
- At PR lift shaft replacement
- At other part replacement
To maintain sliding
properties of the carriage
shaft, PR lift shaft, other
sliding parts, and gears.
- EU-1
- FLOIL GP-
1000R
- MOLYKOTE
PG641
- FLOIL KG-
107A
- MOLYKOTE
1 min.
1 / 56
*1: Install the Service Tool version 1.030 or later to a pre-registered computer.
*2: Only for CD / DVD printing supported regions.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this printer that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
HP300
Ink system
function check - At logic board replacement
- At spur unit replacement
- At carriage unit replacement
To maintain detection
functionality for presence
of the ink tanks and each
ink tank position.
Service Tool*1
Perform in the
service mode.
1 min.
CD / DVD
detection sensor
light volume
correction*2
- At logic board replacement
- At carriage unit replacement To correct the light
volume for the CD / DVD
detection sensor.
Service Tool*1
Perform in the
service mode.
2 min.
LF / Eject
correction - At logic board replacement
- At paper feed roller replacement
- At platen unit replacement
To correct the paper
feeding amount according
to each LF and eject
roller.
Service Tool*1
Perform in the
service mode.
5 min.
Carriage shaft
position
adjustment
- At carriage unit replacement
- At carriage unit removal To set the carriage shaft
to the original position
prior to removal or
replacement of the
carriage unit, put a mark
on the main chassis
before removal of the
carriage unit.
None. 1 min.
Eject roller
position
adjustment
- At platen unit replacement
- At platen unit removal To prevent the eject roller
from being deflected due
to the pressure of the spur
unit.
None. 1 min.
- Red screws as well as regular (silver) screws need adjustments during servicing.
- The screws securing the paper feed motor may be loosened only at replacement of the
paper feed motor unit. DO NOT loosen them in other cases.
- The screws securing the carriage shaft may be loosened only at removal of the carriage
unit. DO NOT loosen them in other cases.
- The screws securing the eject roller may be loosened only at removal of the platen
unit. DO NOT loosen them in other cases.
2 / 56
1-2. Customer Maintenance
*1: Only for CD / DVD printing supported regions.
Adjustment Timing Purpose Tool Approx.
time
Automatic print
head alignment - At print head replacement
- When print quality is not
satisfying (uneven printing,
etc.)
To ensure accurate
dot placement. - Printer buttons
- Computer
(printer
driver)
5 min.
Manual print head
alignment - At print head replacement
- When print quality is not
satisfying (uneven printing,
etc.)
To ensure accurate
dot placement. - Computer
(printer
driver)
10 min.
Print head
cleaning When print quality is not
satisfying. To improve nozzle
conditions. - Printer buttons
- Computer
(printer
driver)
1 min.
Print head deep
cleaning When print quality is not
satisfying, and not improved by
print head cleaning.
To improve nozzle
conditions. - Computer
(printer
driver)
2 min.
Ink tank
replacement When an ink tank becomes
empty. ("No ink error" displayed
on the PC monitor, or short
flashing of an ink tank LED)
To replace the
empty ink tank. --- 1 min.
Paper feed roller
cleaning - When paper does not feed
properly.
- When the front side of the
paper is smeared.
To clean the paper
feed rollers of the
rear tray.
- Computer
(printer
driver)
2 min.
Bottom plate
cleaning When the back side of the paper
is smeared. To clean the platen
ribs. (Feed the paper
from the rear tray.)
- Printer buttons
- Computer
(printer
driver)
1 min.
Exterior cleaning When necessary. To clean the printer
exterior, or to wipe
off dusts.
Soft, dry, and
clean lint-free
cloth.
1 min.
CD / DVD print
position
adjustment*1
At CD / DVD printing, when
necessary. To correct CD /
DVD print position. - Computer
(application
software)
5 min.
3 / 56
1-3. Special Tools
1-4. Sensors
Name Tool No. Application Remarks
FLOIL KG-107A QY9-0057-000 To the printer's sliding portions. In common with the Pro9000
and Pro9500.
EU-1 QY9-0037-000 To the carriage shaft sliding
portions. In common with the Pro9000
and Pro9500.
MOLYKOTE
PG641 CK-0562-000 To the printer's sliding portions. In common with the Pro9000
and Pro9500.
MOLYKOTE
HP300 QY9-0035-000 To the printer's sliding portions. In common with the Pro9000
and Pro9500.
FLOIL GP-1000R QY9-0071-000 To the PR lift shaft sliding
portions. In common with the Pro9000
and Pro9500.
No. Sensor Function Possible problems
1 Ink sensor Detects the position of an ink tank. - No recognition of an ink tank
- Wrong position of an ink tank
2Temperature
sensor Detects the temperature of the inside of the
printer. - Internal temperature error
3Carriage
encoder
sensor
Detects the position of the timing slit film,
and controls printing. - Printing shifts from the correct
position.
- Carriage position error
4Top cover
open sensor Detects opening and closing of the top
cover. - The carriage does not move to the
center.
5LF encoder
sensor Detects rotation of the LF encoder, and
controls its drive. - Uneven printing
- LF position error
6Eject encoder
sensor Detects rotation of the eject encoder, and
controls its drive. - Uneven printing at the trailing edge
of paper
- Eject encoder error
7Carriage lift
sensor Detects the position of the carriage lift cam. - Carriage lift mechanism error
8Remaining
ink amount
sensor
Detects presence of ink in the vessel of an
ink tank. - Wrong detection of the remaining
ink amount
9 Front feeding
PE sensor Detects paper feeding and ejection from the
front tray. - No paper
- Paper jam
10 Pump roller
sensor Detects the position of the pump roller - PG cam sensor error
11 Spur base lift Detects the position of the spur base lift - Spur base lift mechanism error
4 / 56
sensor cam.
12 Purge cam
sensor Controls purging operation. - PG cam sensor error
13 PE sensor Detects paper feeding and ejection. - No paper
- Paper jam
14 PRSB sensor Controls drive of the pressure roller lift cam
and spur base lift cam. - PRSB position error
15 AP sensor Controls paper feeding and purging
operation. - AP position error
16 PR cam
sensor Detects the position of the pressure roller lift
cam. - Paper cannot be set for front
feeding. (The pressure roller is in
the lowered position, preventing
paper from being inserted for front
feeding.)
17 LF position
sensor Detects the standard rotation position of the
feed roller. - LF error
18 Front tray
open sensor Detects opening and closing of the front
tray. - Front tray closed
19 Inner cover
open sensor Detects opening and closing of the inner
cover. - Errors relating to opening or
closing of the inner cover
20 Front tray
position
sensor
Detects whether the front tray is in the raised
position or lowered position. - Errors relating to the front tray
position (raised or lowered)
21 Front feed
support open
sensor
Detects opening and closing of the front feed
support (rear cover). - Front feed support closed
5 / 56
Click on the image to enlarge it.
6 / 56
7 / 56