Canon imagePRESS A3200 Installation and maintenance instructions

Canon imagePRESS Server A3200
Installation and Service Guide
A guide for service technicians
for the
Canon imagePRESS C7010VP/C7000VP/
C6010VP/C6000VP/C6010/C6000
Replacement parts and specifications are
subject to change. For the most current
parts list, contact your authorized service/
support center.
EFI Part Number: 45093847
30 September 2010

© 2010 Electronics for Imaging, Inc.
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this
product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI
Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and
may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the
“Legal Notices” distributed with this product.

CONTENTS 3
CONTENTS
PREFACE 11
imagePRESS Server media pack 11
About the documentation 12
Service documentation 12
Customer documentation 12
About this guide 13
About the illustrations in this guide 14
Terminology and conventions 14
Precautions 17
Tools you will need 22
INTRODUCTION 23
Features 23
How the imagePRESS Server operates 24
Print options 26
INSTALLATION 27
Installation sequence 27
Checking the customer site 29
Setting customer expectations 31
Unpacking the imagePRESS Server 32
Connecting the imagePRESS Server 35
Connecting power and the dongle 36
Connecting to the copier 36
Connecting to the network 40
Starting the imagePRESS Server for the first time 41
Completing the installation 43
CONTENTS

CONTENTS 4
USING THE IMAGEPRESS SERVER 44
Using the imagePRESS Server Control Panel 44
Activity light 45
Buttons 45
Commands 45
Using the copier touch panel 46
Printing imagePRESS Server pages 49
Network status LEDs 50
Starting, shutting down, restarting, and rebooting 51
SERVICE PROCEDURES 53
Overview 53
imagePRESS Server overview diagrams 54
Accessing internal components 59
Shutting down the system 59
Opening the imagePRESS Server 60
Removing and replacing boards 66
Copier interface board 67
Graphics board 69
User interface board 71
Motherboard 75
Motherboard jumpers 77
Removing the motherboard 78
Replacing the motherboard 83
Replacing parts on the motherboard 96
Motherboard battery 96
Clearing the CMOS 98
DIMMs 99
Motherboard CPUs 102
Fans 107
Front fan 108
Back fan 111

CONTENTS 5
Power supply 113
Hard disk drives 118
Servicing HDDs inside the imagePRESS Server 119
Servicing HDDs inside the security Enclosure 123
Switch bank assembly 124
DVD drive 128
Restoring and verifying functionality after service 130
SYSTEM SOFTWARE 132
Overview 132
Installing system software 133
System updates 138
Fiery Clone Tool 138
TROUBLESHOOTING 139
Troubleshooting process 139
Preliminary on-site checkout 140
Checking interface cables 141
Checking internal components 142
Inspecting the system 143
Normal startup sequence 148
Error messages and conditions 149
Clearing the CMOS 171
Diagnostic tools 172
Video Diagnostics 172
Test E-mail 173

CONTENTS 6
SPECIFICATIONS 174
Hardware features 174
Physical specifications 174
Networking and connectivity 174
User software 175
Safety and emissions compliance 175
SERVICING ASYSTEM WITH FURNITURE 176
Procedures 176
INDEX 187

LIST OF FIGURES 7
LIST OF FIGURES
FIGURE 1: Printing system 24
FIGURE 2: imagePRESS Server functional diagram 25
FIGURE 3: Summary of installation steps and references 28
FIGURE 4: Space requirements 29
FIGURE 5: Contents of imagePRESS Server shipping box 34
FIGURE 6: imagePRESS Server connections 35
FIGURE 7: Copier interface cable connectors 37
FIGURE 8: Copier and imagePRESS Server cable connections 38
FIGURE 9: Straight-through and crossover Ethernet cables 40
FIGURE 10: imagePRESS Server power switch 41
FIGURE 11: imagePRESS Server power button 42
FIGURE 12: The imagePRESS Server Control Panel 44
FIGURE 13: Front and back panels 54
FIGURE 14: imagePRESS Server back and side views 55
FIGURE 15: Exploded view of imagePRESS Server components 56
FIGURE 16: Data cable connections in the imagePRESS Server 57
FIGURE 17: Power cable connections in the imagePRESS Server 58
FIGURE 18: Removing/replacing the left or right panel 62
FIGURE 19: Removing the upper faceplate 63
FIGURE 20: Removing/replacing the front panel 64
FIGURE 21: Removing/replacing the top panel 65
FIGURE 22: Diagram of copier interface board (component side) 67
FIGURE 23: Diagram of the user interface board (front and back) 71
FIGURE 24: Removing/replacing the user interface board 72
LIST OF FIGURES

LIST OF FIGURES 8
FIGURE 25: Removing/replacing the UIB buttons 73
FIGURE 26: Diagram of the imagePRESS Server motherboard 76
FIGURE 27: Removing the motherboard tray 80
FIGURE 28: Removing the motherboard from the tray 81
FIGURE 29: Installing the motherboard tray 85
FIGURE 30: Connecting the single-use dongle 88
FIGURE 31: Motherboard battery 97
FIGURE 32: Motherboard DIMM sockets 99
FIGURE 33: Releasing a DIMM 101
FIGURE 34: CPU, socket, and cooling assembly 102
FIGURE 35: Removing/replacing the CPU cooling assembly 104
FIGURE 36: Replacing a CPU 105
FIGURE 37: Removing/replacing the front fan assembly 108
FIGURE 38: Removing/replacing the front fan from the bracket 109
FIGURE 39: Removing/replacing the back fan 111
FIGURE 40: Installing the fan grille 112
FIGURE 41: Removing/replacing the power supply 116
FIGURE 42: imagePRESS Server hard disk drives (HDDs) 119
FIGURE 43: Removing/replacing the HDD 120
FIGURE 44: Removing/replacing the HDD bracket 121
FIGURE 45: Removing/replacing the component sled 125
FIGURE 46: Removing/replacing the switch bank assembly 126
FIGURE 47: Removing/replacing the DVD drive 128
FIGURE 48: imagePRESS Server verification steps 131
FIGURE 49: Troubleshooting the system 139
FIGURE 50: Back panel of imagePRESS Server 141
FIGURE 51: Normal startup sequence 148
FIGURE 52: imagePRESS Server installed on the furniture 176

LIST OF FIGURES 9
FIGURE 53: Removing the cable cover and monitor cables 177
FIGURE 54: Loosening the stability bracket 178
FIGURE 55: Removing the left panel 179
FIGURE 56: Loosening the monitor pole 180
FIGURE 57: Removing the monitor pole assembly 181
FIGURE 58: Routing the cables through the access cutout 182
FIGURE 59: Tightening the monitor pole assembly 183
FIGURE 60: Installing the left panel 184
FIGURE 61: Locking the stability bracket 185
FIGURE 62: Installing the cable cover 186

PREFACE 11
PREFACE
The Installation and Service Guide is intended for authorized Canon imagePRESS
Server A3200 and Canon imagePRESS C7010VP/C7000VP/C6010VP/C6000VP/C6010/
C6000 service technicians installing or servicing the Canon imagePRESS Server A3200.
If you are not an authorized service technician, do not attempt to install or service the
Canon imagePRESS Server A3200. Electronics for Imaging, Inc. does not warrant the
performance if installed or serviced by non-authorized personnel.
NOTE:The term “imagePRESS Server” is used throughout this guide to refer to the
Canon imagePRESS Server A3200. The term “copier” is used to refer to the Canon
imagePRESS C7010VP/C7000VP/C6010VP/C6000VP/C6010/C6000.
imagePRESS Server media pack
The imagePRESS Server media pack contains the following:
• System Software DVD1, for service use only
• System Software DVD2, for service use only
• Fiery Options Utility DVD, for service use only
•UserSoftwareDVD
• User Documentation CD
• Canon Utility and technician-related CDs and documentation
•PrintedWelcome
•PrintedSecure Erase Administration Guide
•PrintedRelease Notes
• AutoCal Grayscale strip
In addition, separate media packs contain the Acrobat/PitStop media and the Fiery Clone
Tool DVD.

PREFACE 12
About the documentation
The documentation for the imagePRESS Server is described in the following sections.
Service documentation
The scope of the Installation and Service Guide is limited to describing how to install
imagePRESS Server hardware and system software and service the imagePRESS Server.
The “Troubleshooting” chapter focuses on individual hardware components of the
imagePRESS Server hardware, as well as the imagePRESS Server connection to the network
and copier.
Details about the copier, network, remote computers, software applications, and Microsoft
Windows XP Professional for Embedded Systems (FES) are beyond the scope of this guide.
For details on the content, terminology, and conventions of this guide, see the sections
beginning on page 13.
Customer documentation
Customer documentation (also known as “user documentation”) is designed primarily for
users and administrators. It also has information that may be useful to service technicians;
therefore, cross-references to the customer documentation are included in the Installation and
Service Guide.
User documentation can be accessed in the following ways:
• Service technicians can access the documentation from the User Documentation CD.
• Client users can access documentation from the User Documentation CD. If the user
documentation has been installed on the imagePRESS Server hard disk drives and shared,
client users can also access documentation via a shared network folder.
The documents are provided as Adobe Acrobat PDF (Portable Document Format) files,
which are indexed and cross-referenced. In addition, some imagePRESS Server utilities (such
as Command WorkStation) offer built-in Help.
For a complete description of the imagePRESS Server user documentation, see Welcome.

PREFACE 13
About this guide
The Installation and Service Guide is divided into the following chapters:
•Preface
Provides general information about this guide and information that you should know
before you attempt to install or service the imagePRESS Server.
•Introduction
Provides general information about the imagePRESS Server.
•Installation
Provides detailed instructions for checking the customer site and unpacking, installing,
and connecting the imagePRESS Server.
•Using the imagePRESS Server
Provides an overview of the imagePRESS Server functions.
•Service Procedures
Describes removal and replacement procedures for imagePRESS Server components.
•System Software
Provides detailed instructions for installing system software on the imagePRESS Server.
•Troubleshooting
Identifies the source of common problems and suggests ways of correcting problems.
•Specifications
Summarizes the hardware and networking features of the imagePRESS Server controller.
•Servicing a System with Furniture
Provides assembly and disassembly instructions for systems mounted on the optional
furniture with the optional monitor attached.
NOTE:The imagePRESS Server Installation and Service Guide is not intended for customer
use. Do not leave the Installation and Service Guide at the customer site after servicing the
imagePRESS Server.

PREFACE 14
About the illustrations in this guide
Illustrations reflect the current shipping version of the imagePRESS Server at the time of
publication. Components shown in these illustrations are subject to change. To obtain
information about any imagePRESS Server components that do not match the illustrations in
this guide, contact your authorized service/support center.
Terminology and conventions
The following sections explain the terminology and conventions used throughout this guide.
Service technician
In this guide, responsibilities attributed to the service technician include the following:
• Unpacking, installing, and connecting the imagePRESS Server
• Servicing the imagePRESS Server components
Network administrator
Based on pre-sale arrangements and the evaluation of the authorized analyst, the service
technician may be required to configure some TCP/IP settings for Ethernet and the
connection to the Command WorkStation application installed on the imagePRESS Server.
The term “network administrator,” as used in this guide, refers to a specific person at the
customer site, the service technician, or the authorized analyst.
In this guide, responsibilities attributed to the network administrator include the following:
• Verifying the customer site is network-ready
• Configuring imagePRESS Server Network Setup options
• Configuring the connection between the imagePRESS Server and the
Command WorkStation application installed on the imagePRESS Server
• Installing the user software shipped with the imagePRESS Server onto the networked
Windows and Apple Mac OS computers that will print to it
• Configuring the connection between each remote computer and the imagePRESS Server

PREFACE 15
imagePRESS Server components
NOTE:Replacement parts and specifications are subject to change. When ordering
replacement parts, refer to the current parts list maintained by your authorized service/
support center. Install the correct parts as directed by your service/support center.
The following terms are used throughout this guide when discussing imagePRESS Server
components:
• The terms “replace” and “replacing” are typically used to mean reinstallation of existing
components. Install new components only when necessary.
• The term “Control Panel” refers to the area at the top of the imagePRESS Server,
including the green/red/amber activity lights, the display window (LCD—liquid crystal
display), and the buttons to the left and right of the display window.
• The term “LCD” refers to the display window of the imagePRESS Server Control Panel.
• The term “DVD drive” refers to the imagePRESS Server DVD-RW drive.
• The term “system software” refers to the following software installed on the
imagePRESS Server hard disk drives (HDDs):
–Windows XP Professional for Embedded Systems (FES) operating system and
imagePRESS Server Server Software (System Software DVD1)
–User Software (System Software DVD2)
• The term “Windows XP Professional (FES)” is used throughout this guide to refer to
Windows XP Professional for Embedded Systems.
For other terms used to identify components of the imagePRESS Server, see the reference key
in Figure 15 on page 56.

PREFACE 16
Connectors and components labeled “not used”
Connectors and components labeled “not used” are disabled or are not used in the standard
imagePRESS Server configuration.
Manual conventions
References to imagePRESS Server user documentation, such as Configuration and Setup,
are displayed in italics. The user documentation files are located on the User Documentation
CD.
The note indicator highlights important messages and additional information.
The WARNING format indicates a warning concerning operations which, if not performed
correctly, may lead to death or injury. To use the imagePRESS Server safely, always pay
attention to these WARNINGs.
The CAUTION format indicates a caution concerning operations which, if not performed
correctly, may lead to injury. To use the imagePRESS Server safely, always pay attention to
these CAUTIONs.
The IMPORTANT format indicates operational requirements and restrictions. To operate
the imagePRESS Server correctly and avoid damage to the imagePRESS Server or other
property, be sure to read the IMPORTANT items carefully.
imagePRESS Server Control Panel screen messages and commands referenced in the text of
this guide appear in the Officina Sans typeface.
NOTE:

PREFACE 17
Precautions
Always observe the following general precautions when installing and servicing the
imagePRESS Server:
1. Avoid pressing the surface of the LCD.
Applying pressure to the LCD window will cause it to change color.
2. Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the
imagePRESS Server display window.
Other solvents, such as water, may damage the polarizer on the display window.
3. Handle the imagePRESS Server LCD window with care.
If the imagePRESS Server LCD window breaks and the liquid crystal inside leaks out, avoid
contact with it. If you do come in contact with the liquid crystal, wash it off your skin with
soap and water immediately.
4. WARNING: Never lift the print server by grasping the top panel. The top panel does not
support the weight of the system.
AVERTISSEMENT:Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le
poids du système.
AVVERTENZA:Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non può sostenere il peso dell'intero sistema.
WARNUNG:Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist
nicht dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.
ADVERTENCIA:No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no
soporta el peso del sistema.
AVISO:Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING:Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.

PREFACE 18
5. Always disconnect power before removing or opening the imagePRESS Server.
6. When connecting or disconnecting the power cable:
•Only use the power cable that shipped with the imagePRESS Server or an appropriate
replacement power cable available from an authorized provider.
•Always disconnect the power cable from the imagePRESS Server before opening the
system and servicing internal components.
•Do not pull on the power cable when unplugging the imagePRESS Server. Pull the plug
instead.
•Do not place objects on the power cable. Place the power cable away from foot traffic.
•Do not tamper with or disable the power cable grounding plug.
•Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
•Do not use an extension cord.
•Do not plug the imagePRESS Server into a circuit with heating or refrigeration equipment
(including water dispensers).
•Do not plug the imagePRESS Server into a switchable power outlet. This can result in the
imagePRESS Server being turned off accidentally.

PREFACE 19
7. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the imagePRESS Server.
Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the copier and the imagePRESS Server is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000
volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding
strap, grounded at the same place as the antistatic mat. If that is not possible, do the
following:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the imagePRESS Server from the carton for the first time, touch a
metal area of the copier to discharge the static on your body.
• Before you remove any of the imagePRESS Server panels and handle internal components,
touch a metal part of the imagePRESS Server.
• Leave new electronic components inside the antistatic bags until you are ready to install
them. When you remove components from an antistatic bag, place them on a grounded
antistatic surface, component-side up.
• When you remove an electronic component, place it into an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
8. Use care when handling parts of the imagePRESS Server, as some edges on the unit may be
sharp. For example, be careful when:
• Accessing the hard disk drives, DVD drive, power and reset buttons, and front USB ports
• Plugging in cables at the back of the unit
9. Handle printed circuit boards by their opposing edges only and avoid touching the contacts
on the edge of the board.
10. Never set a cup of coffee—or any liquid—on or near the imagePRESS Server or copier.
11. Avoid installing third-party applications onto the imagePRESS Server. Third-party
applications are not supported and can cause system problems. Although virus-protection
software is permitted on the imagePRESS Server, you should run virus scans only when the
imagePRESS Server is in Idle mode (not spooling, processing, or printing any jobs).
12. Do not change the Windows XP Professional (FES) preference settings.
Depending on the changes made, the imagePRESS Server may become unstable or even
unusable. If this occurs, we recommend that you reinstall the imagePRESS Server system
software, which reliably restores the Windows XP Professional (FES) system to its factory
defaults.

PREFACE 20
13. Never alter an existing network without permission.
The imagePRESS Server will probably be connected to an existing Local Area Network
(LAN) based on Ethernet hardware. The network is the link between the customer’s
computer, existing laser printers, and other prepress equipment. Never disturb the LAN by
breaking or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and explicit permission of the system or network administrator or the shop
supervisor.
14. Unless you are the network administrator, never assign an IP address in imagePRESS Server
Network Setup.
In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP
environment, you should enter only the IP address that has been assigned by the network
administrator. Only the network administrator should assign an IP address to a network
device. Assigning the imagePRESS Server an incorrect IP address may cause unpredictable
errors on any or all devices connected to the network.
Power supply cord notice
The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is
located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit
être située ou installée à proximité du matériel et être facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa
di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.
CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-
toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.
CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.