Canon imagePRESS Server M10 User manual

SERVICE
MANUAL
imagePRESS
Server M10
C an o n
October 5,2020
Rev. 2.2
COPYRIGHT © 2020 CANON INC.
CANONimagePRESS Server M10 Rev.2.2PRINTED INU.S.A.

Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
Trademarks
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon
is under license.
Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc.
in the United States and other countries. Unauthorized use is strictly prohibited.
Apple, AppleTalk, Bonjour, iPad, iPhone, iPod touch, Mac, OS X and Safari are trademarks of Apple Inc.
Microsoft, Windows, Windows Vista, Windows Server, Internet Explorer, Microsoft Edge, Excel and PowerPoint are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Google Cloud Print, Google Chrome and Android are either registered trademarks or trademarks of Google Inc.
OCR Technology by I.R.I.S., copyright 1987-2015, All Rights Reserved.
iHQC™ compression technology by I.R.I.S., copyright 2007-2015, All Rights Reserved.
PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S., copyright 2007-2015, All rights Reserved.
Java is a registered trademark of Oracle and/or its affiliates.
Adobe is a registered trademark of Adobe Systems Incorporated.
Command WorkStation, EFI, Fiery, FreeForm, Spot-On, and WebTools are trademarks of Electronics For Imaging, Inc. and/or
its wholly owned subsidiaries in the U.S. and/or certain other countries.
TORX® is a registered trademark of Acument Intellectual Properties, LLC in the United States.
Other product names and other names in this document are generally registered trademarks or trademarks of the companies.
Important Notices

Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2019
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Check a sound. Push the part.
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Important Notices

Symbols Explanation Symbols Explanation
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Important Notices

Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePRESS Server..............................................................................................................2
About this document..............................................................................................................................2
How the imagePRESS Server operates..................................................................................................3
Before you service the imagePRESS Server...........................................................................................3
Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 4
Specifications...................................................................................................................................... 7
Hardware features................................................................................................................................ 7
Physical specifications...........................................................................................................................7
Safety and emissions compliance.......................................................................................................... 7
System Software...................................................................................................................................8
User Software.......................................................................................................................................8
Checking the Service Mode of Connection Engine.................................................................................. 8
How to obtain the Fiery password.......................................................................................................... 8
2. USING THE IMAGEPRESS SERVER.............................................................10
Using the imagePRESS Server.........................................................................................................11
Starting, shutting down, rebooting, and restarting the imagePRESS Server.............................................11
3. REPLACING PARTS.......................................................................................14
Replacing Parts.................................................................................................................................15
Overview............................................................................................................................................ 15
Accessing the imagePRESS Server..................................................................................................... 18
Checking imagePRESS Server internal connections..............................................................................19
Removing and replacing imagePRESS Server components...................................................................20
Restoring imagePRESS Server functionality after service...................................................................... 43
4. INSTALLING SYSTEM SOFTWARE.............................................................. 45
Installing System Software................................................................................................................46
System software installation reminders.................................................................................................46
Backing up and restoring the system configuration................................................................................ 46
Using Fiery System Restore.................................................................................................................48
Installing the system software.............................................................................................................. 51
Printing the Configuration pages.......................................................................................................... 66
5. TROUBLESHOOTING.....................................................................................67
Troubleshooting.................................................................................................................................68
Troubleshooting process......................................................................................................................68
Cleaning the imagePRESS Server....................................................................................................... 76
Troubleshooting information.................................................................................................................77
Contents
i

6. INSTALLATION PROCEDURE.......................................................................79
How to Utilize This Installation Procedure.........................................................................................80
Symbols............................................................................................................................................. 80
Pre-checks........................................................................................................................................ 81
The IP addresses for communication between the host machine and equipment are set automatically..... 81
Securing space for installation..............................................................................................................81
Essential Items to Be Performed Before Installation...............................................................................81
Check When Connecting the Power Plug to an Outlet........................................................................... 81
Installation Outline Drawing................................................................................................................. 81
Checking the Contents........................................................................................................................ 82
Installation Procedure........................................................................................................................83
Installing the Open I/F PCB..................................................................................................................83
Installing the imagePRESS Server....................................................................................................... 87
Settings After Installation...................................................................................................................90
Settings After Installation..................................................................................................................... 90
Checking the Operation After Making the Settings.................................................................................91
Connecting to the Network...................................................................................................................92
Executing image Quality Adjustment.....................................................................................................92
Contents
ii

Introduction
1Introduction........................................... 2
Specifications........................................7

Introduction
This document includes information about servicing the imagePRESS Server M10.
In this document, imagePRESS Server M10 is referred to as the “imagePRESS Server.”
About the imagePRESS Server
The imagePRESS Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the
imagePRESS C165 Series.
With the imagePRESS Server, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides
efficient image processing and printing controls. Once it is connected to the printer through a network, customers can print to the
imagePRESS Server from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePRESS Server ships with system software pre-installed so that customers can use the imagePRESS Server
immediately. However, as part of servicing the imagePRESS Server, you may need to reinstall system software.
Figure 1: imagePRESS Server
About this document
This service document describes how to install imagePRESS Server system software, and how to service the imagePRESS
Server hardware. It is not intended for customer use. Information about the printer, network, remote computers, software
applications, and imagePRESS Server operating system is not included in this document.
Illustrations
In this document, illustrations reflect the version of the imagePRESS Server being shipped at the time of publication.
Components in illustrations are subject to change. For information about imagePRESS Server components that do not match
illustrations in this document, contact your authorized service/support center.
Terms
In this document, the following terms are used.
Replace:
Refers to reinstallation of existing components. Do not install new components unless necessary.
Printer touch panel:
Refers to the printer user interface that is used to run the Fiery setup.
Linux:
This is the operating system of the imagePRESS Server.
System software:
The software installed on the hard disk drive (HDD) of the imagePRESS Server. Includes Linux operating system software.
1. Introduction
2

Server software:
The imagePRESS Server software. Runs on Linux operating system.
Document conventions
NOTE:
The NOTE format highlights important messages and additional information.
WARNING:
The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or
injury. To use the imagePRESS Server safely, always pay attention to WARNING icons and messages.
CAUTION:
The CAUTION icon indicates a caution concerning operations which, if not performed correctly, may lead to injury. To use
the imagePRESS Server safely, always pay attention to CAUTION icons and messages.
IMPORTANT:
The IMPORTANT indicates operational requirements and restrictions. To operate the imagePRESS Server correctly and
avoid damage to the imagePRESS Server or other property, always pay attention to IMPORTANT letter and messages.
How the imagePRESS Server operates
When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePRESS Server to communicate with the printer. The CPU controls the transfer of image data to and
from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.
Before you service the imagePRESS Server
Before you service the imagePRESS Server, it is strongly recommended that you make sure that you have the required tools
(see “Tools you will need” on page 3) and carefully review all precautions (see “Precautions” on page 4).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePRESS Server connector panel and LED diagnostic
codest” on page 17).
Tools you will need
To install or service the imagePRESS Server, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
•imagePRESS Server documentation, including the customer media pack and any related service bulletins
IMPORTANT:
Avoid touching magnetic tools to storage device such as hard disk drives. Contact between magnetic tools and magnetic
storage device may result in data corruption.
1. Introduction
3

Precautions
This section includes information about how to safely operate and service the imagePRESS Server and how to avoid
damage to imagePRESS Server components.
Report shipping damage
If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim
and notify your authorized service/support center.
Do not change an existing network
The imagePRESS Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb
the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software,
or shutting down networked devices without the knowledge and express permission of the site administrator.
Do not assign an IP address to the imagePRESS Server
Only the site administrator should assign an IP address to a network device, including the imagePRESS Server. If you enter an
incorrect IP address for the imagePRESS Server, errors may occur on connected devices.
Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
Handling the hard disk drive
To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.
Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.
1. Introduction
4