Canon imagePRESS Server M10 User manual

SERVICE
MANUAL
imagePRESS
Server M10
C an o n
October 5,2020
Rev. 2.2
COPYRIGHT © 2020 CANON INC.
CANONimagePRESS Server M10 Rev.2.2PRINTED INU.S.A.

Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Following "Trademarks" and "Copyright" are not applicable if they are not supported by laws and regulations in the country or
region that this document and products are used in.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
Trademarks
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Canon
is under license.
Mopria®, the Mopria® Logo and the Mopria® Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc.
in the United States and other countries. Unauthorized use is strictly prohibited.
Apple, AppleTalk, Bonjour, iPad, iPhone, iPod touch, Mac, OS X and Safari are trademarks of Apple Inc.
Microsoft, Windows, Windows Vista, Windows Server, Internet Explorer, Microsoft Edge, Excel and PowerPoint are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Google Cloud Print, Google Chrome and Android are either registered trademarks or trademarks of Google Inc.
OCR Technology by I.R.I.S., copyright 1987-2015, All Rights Reserved.
iHQC™ compression technology by I.R.I.S., copyright 2007-2015, All Rights Reserved.
PDF-iHQC™, XPS-iHQC™ technology by I.R.I.S., copyright 2007-2015, All rights Reserved.
Java is a registered trademark of Oracle and/or its affiliates.
Adobe is a registered trademark of Adobe Systems Incorporated.
Command WorkStation, EFI, Fiery, FreeForm, Spot-On, and WebTools are trademarks of Electronics For Imaging, Inc. and/or
its wholly owned subsidiaries in the U.S. and/or certain other countries.
TORX® is a registered trademark of Acument Intellectual Properties, LLC in the United States.
Other product names and other names in this document are generally registered trademarks or trademarks of the companies.
Important Notices

Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2019
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Check a sound. Push the part.
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Important Notices

Symbols Explanation Symbols Explanation
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Important Notices

Contents
1. Introduction...................................................................................................... 1
Introduction..........................................................................................................................................2
About the imagePRESS Server..............................................................................................................2
About this document..............................................................................................................................2
How the imagePRESS Server operates..................................................................................................3
Before you service the imagePRESS Server...........................................................................................3
Tools you will need................................................................................................................................3
Precautions.......................................................................................................................................... 4
Specifications...................................................................................................................................... 7
Hardware features................................................................................................................................ 7
Physical specifications...........................................................................................................................7
Safety and emissions compliance.......................................................................................................... 7
System Software...................................................................................................................................8
User Software.......................................................................................................................................8
Checking the Service Mode of Connection Engine.................................................................................. 8
How to obtain the Fiery password.......................................................................................................... 8
2. USING THE IMAGEPRESS SERVER.............................................................10
Using the imagePRESS Server.........................................................................................................11
Starting, shutting down, rebooting, and restarting the imagePRESS Server.............................................11
3. REPLACING PARTS.......................................................................................14
Replacing Parts.................................................................................................................................15
Overview............................................................................................................................................ 15
Accessing the imagePRESS Server..................................................................................................... 18
Checking imagePRESS Server internal connections..............................................................................19
Removing and replacing imagePRESS Server components...................................................................20
Restoring imagePRESS Server functionality after service...................................................................... 43
4. INSTALLING SYSTEM SOFTWARE.............................................................. 45
Installing System Software................................................................................................................46
System software installation reminders.................................................................................................46
Backing up and restoring the system configuration................................................................................ 46
Using Fiery System Restore.................................................................................................................48
Installing the system software.............................................................................................................. 51
Printing the Configuration pages.......................................................................................................... 66
5. TROUBLESHOOTING.....................................................................................67
Troubleshooting.................................................................................................................................68
Troubleshooting process......................................................................................................................68
Cleaning the imagePRESS Server....................................................................................................... 76
Troubleshooting information.................................................................................................................77
Contents
i

6. INSTALLATION PROCEDURE.......................................................................79
How to Utilize This Installation Procedure.........................................................................................80
Symbols............................................................................................................................................. 80
Pre-checks........................................................................................................................................ 81
The IP addresses for communication between the host machine and equipment are set automatically..... 81
Securing space for installation..............................................................................................................81
Essential Items to Be Performed Before Installation...............................................................................81
Check When Connecting the Power Plug to an Outlet........................................................................... 81
Installation Outline Drawing................................................................................................................. 81
Checking the Contents........................................................................................................................ 82
Installation Procedure........................................................................................................................83
Installing the Open I/F PCB..................................................................................................................83
Installing the imagePRESS Server....................................................................................................... 87
Settings After Installation...................................................................................................................90
Settings After Installation..................................................................................................................... 90
Checking the Operation After Making the Settings.................................................................................91
Connecting to the Network...................................................................................................................92
Executing image Quality Adjustment.....................................................................................................92
Contents
ii

Introduction
1Introduction........................................... 2
Specifications........................................7

Introduction
This document includes information about servicing the imagePRESS Server M10.
In this document, imagePRESS Server M10 is referred to as the “imagePRESS Server.”
About the imagePRESS Server
The imagePRESS Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the
imagePRESS C165 Series.
With the imagePRESS Server, customers can use the printer as a PostScript and PCL printer, and scanner, and it provides
efficient image processing and printing controls. Once it is connected to the printer through a network, customers can print to the
imagePRESS Server from supported client computers on the network (Windows or Mac, or a UNIX workstation running TCP/IP).
The imagePRESS Server ships with system software pre-installed so that customers can use the imagePRESS Server
immediately. However, as part of servicing the imagePRESS Server, you may need to reinstall system software.
Figure 1: imagePRESS Server
About this document
This service document describes how to install imagePRESS Server system software, and how to service the imagePRESS
Server hardware. It is not intended for customer use. Information about the printer, network, remote computers, software
applications, and imagePRESS Server operating system is not included in this document.
Illustrations
In this document, illustrations reflect the version of the imagePRESS Server being shipped at the time of publication.
Components in illustrations are subject to change. For information about imagePRESS Server components that do not match
illustrations in this document, contact your authorized service/support center.
Terms
In this document, the following terms are used.
Replace:
Refers to reinstallation of existing components. Do not install new components unless necessary.
Printer touch panel:
Refers to the printer user interface that is used to run the Fiery setup.
Linux:
This is the operating system of the imagePRESS Server.
System software:
The software installed on the hard disk drive (HDD) of the imagePRESS Server. Includes Linux operating system software.
1. Introduction
2

Server software:
The imagePRESS Server software. Runs on Linux operating system.
Document conventions
NOTE:
The NOTE format highlights important messages and additional information.
WARNING:
The WARNING icon indicates a warning concerning operations which, if not performed correctly, may lead to death or
injury. To use the imagePRESS Server safely, always pay attention to WARNING icons and messages.
CAUTION:
The CAUTION icon indicates a caution concerning operations which, if not performed correctly, may lead to injury. To use
the imagePRESS Server safely, always pay attention to CAUTION icons and messages.
IMPORTANT:
The IMPORTANT indicates operational requirements and restrictions. To operate the imagePRESS Server correctly and
avoid damage to the imagePRESS Server or other property, always pay attention to IMPORTANT letter and messages.
How the imagePRESS Server operates
When a customer prints, the motherboard and printer interface board process image data. The printer interface board is a custom
board and allows the imagePRESS Server to communicate with the printer. The CPU controls the transfer of image data to and
from the motherboard and runs the PostScript interpreter. DIMM holds image data during printing.
The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.
The interpreter outputs the compressed raster data through the image frame buffer memory to the printer interface board. The
raster data is sent to the printer, which then renders the image on paper at maximum speed.
Before you service the imagePRESS Server
Before you service the imagePRESS Server, it is strongly recommended that you make sure that you have the required tools
(see “Tools you will need” on page 3) and carefully review all precautions (see “Precautions” on page 4).
Also, keep in mind that the most common cause of a hardware problem is a faulty or loose connection. Before you replace an
expensive component, check internal and external connections (see “imagePRESS Server connector panel and LED diagnostic
codest” on page 17).
Tools you will need
To install or service the imagePRESS Server, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
•imagePRESS Server documentation, including the customer media pack and any related service bulletins
IMPORTANT:
Avoid touching magnetic tools to storage device such as hard disk drives. Contact between magnetic tools and magnetic
storage device may result in data corruption.
1. Introduction
3

Precautions
This section includes information about how to safely operate and service the imagePRESS Server and how to avoid
damage to imagePRESS Server components.
Report shipping damage
If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim
and notify your authorized service/support center.
Do not change an existing network
The imagePRESS Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware.
The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb
the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software,
or shutting down networked devices without the knowledge and express permission of the site administrator.
Do not assign an IP address to the imagePRESS Server
Only the site administrator should assign an IP address to a network device, including the imagePRESS Server. If you enter an
incorrect IP address for the imagePRESS Server, errors may occur on connected devices.
Handling boards
When handling a printed circuit board, do not bend it. Hold it by opposing edges, rather than by the corners.
Handling the hard disk drive
To ensure that you do not damage the hard disk drive, do the following:
• Follow electrostatic discharge (ESD) precautions.
• Keep magnets and magnetic-sensitive objects away from the hard disk drive.
• Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty.
• Handle the hard disk drive by its sides and avoid touching the printed circuit board.
• Do not drop, jar, or bump the hard disk drive.
• Before you remove or install a hard disk drive, allow it to reach room temperature.
Avoid magnets
Keep magnets and magnetic-sensitive objects away from electronic components, especially the hard disk drive.
1. Introduction
4

Avoid fan blades
WARNING:
The imagePRESS Server contains hazardous moving parts. When servicing the imagePRESS Server, keep away from
moving fan blades.
Attention:
ce produit contient des pièces mobiles dangereuses. Veuillez le maintenir à l'écart des pales de ventilateur lors de sa
maintenance.
Attenzione:
questo prodotto include parti mobili pericolose. Mantenere la distanza dalle pale della ventola quando sono in uso.
Warnung:
Dieses Produkt verfügt über gefährliche Teile, die sich bewegen. Halten Sie bei der Instandhaltung Abstand zu den
sich bewegenden Ventilatorblättern.
Advertencia:
Este producto contiene piezas móviles peligrosas. Cuando realice el mantenimiento de este producto, manténgase
alejado de aspas de ventilador en movimiento.
Waarschuwing:
dit product bevat gevaarlijke bewegende delen. Blijf uit de buurt van bewegende ventilatorbladen bij het uitvoeren van
onderhoudswerkzaamheden aan dit product.
Atenção:
Este produto contém partes móveis perigosas. Ao fazer a manutenção deste produto, manter afastado de movimento
das pás do ventilador.
Aviso:
este produto contém peças removíveis perigosas. Ao realizar a manutenção deste produto, mantenha-se longe das
lâminas removíveis do ventilador.
Electrostatic discharge
When you work with electronic components, electrostatic discharge is a concern since it can destroy circuits, or damage them,
reducing their life span. The area around the printer is most likely not static-free, and electrostatic discharge could occur.
Do the following to avoid damage due to electrostatic discharge:
• Work on a grounded antistatic mat.
• Wear an antistatic wristband, attached to the same location as the antistatic mat.
• Before you remove an electronic component from the shipping box, touch a metal area of the printer to discharge static from
your body.
• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface.
• Leave electronic components in antistatic bags until you are ready to use them.
• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.
• If you remove an electronic component from the printer, immediately place it in an antistatic bag.
Power cable
Observe the following guidelines:
• Only use the power cable that shipped with the imagePRESS Server or an appropriate replacement power cable.
For replacement parts, see your authorized service support center.
• Before you open the imagePRESS Server, unplug the imagePRESS Server.
• Keep the power cable away from foot traffic.
• Do not place objects on the power cable.
• Do not plug the imagePRESS Server into a 2-hole, ungrounded power outlet by means of a 3-prong adapter.
• Do not plug the imagePRESS Server into a circuit connected to heating or refrigeration equipment (including a water
dispenser).
• Do not plug the imagePRESS Server into a switchable power outlet.
• Do not pull the cable to unplug the imagePRESS Server. Instead, pull the plug.
• Do not tamper with or disable the power cable grounding plug.
1. Introduction
5

• Do not use an extension cord.
Do not have liquids near the imagePRESS Server
If liquid spills on the imagePRESS Server, immediately unplug the imagePRESS Server.
Do not open the power supply
For more information about the power supply, see “Power supply” on page 38.
Do not open the hard disk drive
For more information about the hard disk drive, see “Hard disk drive (HDD)” on page 40.
Use caution with sharp edges
The edges of some imagePRESS Server components are sharp.
Power supply cord notice
IMPORTANT:
The power supply cord is used as the main disconnect device. Ensure that the power outlet is located/installed near the
equipment and is easily accessible.
Lithium battery notice
CAUTION:
There is a danger of explosion if the battery is replaced with an incorrect type. Replace a battery only with the same type
recommended by the manufacturer. Dispose of used batteries according to local regulations.
Short circuit protection
WARNING:
This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker
no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
1. Introduction
6

Specifications
The imagePRESS Server has, or makes use of, the following features.
Hardware features
Item Content
Print Resolution 1200 dpi x 1200 dpi, 600 dpi x 600 dpi
Page Description Language(s) Adobe PS3,PCL6
Memory 4GB (1x4GB)
Hard Disk Drive 500 GB SATA
Processor Speed Intel Pentium G4400 (3.3GHz)
System FS350
Fonts PS:138 Fonts
PCL:113 Fonts
Supported Operating Systems Windows 7 64 bit /
Windows 8.1 64 bit /
Windows10 64 bit /
Windows Server 2012 64bit only /
Windows Server 2012 R2 64bit only /
Windows Server 2016 R2 64bit only /
Windows Server 2019 64bit only /
MAC OS (10.11, 10.12, 10.13, 10.14)
Interface 2 x Ethernet (1000Base-T/100Base-TX/10Base-T)
4 Rear Ports USB2.0
2 Rear Ports USB3.0
Network protocols TCP/IP (FTP, SMTP, POP, HTTP, SNMP, LDAP, SLP, SMB, LPD, IPP, WS-Discovery,
Bonjour, Direct Mobile Printing, Port9100, SNTP, 802.1X, DHCP, DNS, NTP)
Direct Print format PDF1.7, EPS, TIFF6, JDF1.4/JMF(OP)
VDP FreeForm v1, v2.1
Fiery Print Controller Standard Features Fiery Command WorkStation6 / Paper Catalog / Fiery Spot-On / Fiery Re-
mote Scan / Fiery Hot Folders&Virtual Printers
Fiery Print Controller Options Fiery Impose / Fiery Compose / Fiery Impose and Compose / Productivity
Package Web Activate (Include Fiery JDF)
HW Platform E400
Base OS Debian of Linux
Actual Power consumption while printing 47W
100-240V, 50/60Hz, 3.0A or 3.0-1.3A
Dimensions (W x D x H)(mm) 285 × 93 × 295
Weight Fiery unit only(w/ plate):4.95Kg
Fiery+Accessory:5.6Kg(12.3lbs)
Shipping wight : 10.4Kg (23.0lbs)
Physical specifications
• Operating Environment:
Temperature: +10°C to +40°C
Relative Humidity: 10%-85% (non-condensing)
• Power Supply Rating: 100 -240V, 50-60Hz, 2-4A
Safety and emissions compliance
The imagePRESS Server has been certified to meet or surpass the following standards:
1. Introduction
7

■ Safety approvals
• IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am2:2013
• UL 60950-1:2007 R10.14 (TUV NRTL)
• CAN/CSA C22.2 No. 60950-1:2007 +A1:2011 +A2:2014 (TUV NRTL)
• GS Mark by TUV, EN60950-1:2006/A11:2009/A1:2010/A12:2011/A2:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia (TBD)
• CCC - China
■ EMI/EMC approvals
• FCC Title 47, Part 15 Subpart B, Class B-NA
• ICES-003, Issue 5, August 2012, Class B-NA
• VCCI-CISPR32 Class B, Japan
• EN55032:2012/AC:2013, Class A, EU
• EN55024:2010 (EU)
• AS/NZS CISPR 32:2012/AC:2013, Class B
• EN61000-3-2:2014
• EN61000-3-3:2013
• EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia
• CCC - China
System Software
Item Ver.
System Software Fiery System 1.0.1
User Software
Item Ver.
PS PrinterDriver 6.2.005.0
[Win/Mac] PPD File 2019.0620
[Win] Job Properties 3.3.0.027
[Mac X] Job Properties 3.2.0.027
[Win/Mac] Impose/Compose 5.00.0.021
[Win/Mac] Command WorkStation 6.3.00.54
[Win/Mac] Fiery Remote Scan 6.7.0.20
[Win/Mac] Hot Folder 3.12.0.32
[Win] EFI Printer Delete Utility 3.4.0.08
[Mac] Fiery Software Uninstaller 1.9.0.08
Checking the Service Mode of Connection Engine
When connecting imagePRESS Server, it is necessary to select the engine service mode COPIER > OPTION > INT-FACE >
IMG-CONT to ”3”.
When the controller is connected, the automatically recognized value is displayed in the following service mode.
COPIER > OPTION > INT-FACE > CNT-TYPE > xxx
CNT-TYPE Model
471 imagePRESS Server M10
How to obtain the Fiery password
To log on to the Fiery server as an administrator or operator, you must obtain the Fiery password.
1. Introduction
8

To obtain the Fiery password
1. Make sure that the Fiery server is connected to the printer.
2. Print the Fiery Server Configuration page from the display panel on the Fiery server or the printer LCD panel. “To print the
Configuration pages” on page 66
3. On the Fiery Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric characters in the ID field
is the default password for the following:
• The administrator and operator password for the Fiery server.
4. After you log on to the Fiery server, change the Fiery password to prevent unauthorized usage.
NOTE:
Use Configure in WebTools or Fiery Setup Wizard to change the Fiery password.
Notes on the default password
• The Fiery documentation may mention “Fiery.1” as the default password. Do not use this password when you log on to the
Fiery server for the first time. Instead, use the password obtained in Step 3.
• If you reinstall the Fiery system software or restore factory default settings, the administrator password will be replaced by
“Fiery.1”. Use “Fiery.1” to log on to the Fiery server and change the password.
1. Introduction
9

USING THE
IMAGEPRESS
SERVER
2
Using the imagePRESS Server.......... 11

Using the imagePRESS Server
This chapter describes how to use the imagePRESS Server.
Starting, shutting down, rebooting, and restarting the imagePRESS
Server
Always use the following procedures to start, shut down, reboot, or restart the imagePRESS Server.
IMPORTANT:
Always verify that the imagePRESS Server is not in use before you power off or restart it. Make sure that the system is not
processing or printing a job. Before you take the imagePRESS Server off the network, always obtain permission from the
network administrator.
■ To start the imagePRESS Server
1. Press the power switch to set ON (|).
Figure 2: Starting the imagePRESS Server
2. Power on the printer using the main power switch.
The imagePRESS Server will automatically turns on as the printer warms up.
If it has been enabled in Setup, the imagePRESS Server Start page will also print automatically when the imagePRESS
Server is ready for use.
NOTE:
If the imagePRESS Server does not start up within 15 minutes, see the Startup section of “Table: Table 1: Causes and solutions
when printer does not print” on page 76.
■ To shut down the imagePRESS Server
1. Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs.
2. Make sure that the printer is not in use.
3. Power off the printer using the main power switch on the front.
The imagePRESS Server will automatically start the shutdown process. Wait for the printer and the imagePRESS Server to
power off completely.
4. Move the imagePRESS Server power switch to the OFF (O) position.
2. USING THE IMAGEPRESS SERVER
11

■ To reboot the imagePRESS Server
1. Make sure that the imagePRESS Server is not receiving, processing, or printing jobs.
2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel,
press the arrow at the lower right.
3. From the printer touch panel, select Fiery > Tools > Reboot Server.
Figure 3a: The imagePRESS Server Tools menu
■ To restart the imagePRESS Server
1. Make sure that the imagePRESS Server is not receiving, processing, or printing jobs.
2. From the printer control panel, press the Home button. If the Fiery icon does not appear on the copier touch panel,
press the arrow at the lower right.
2. USING THE IMAGEPRESS SERVER
12

3. From the printer touch panel, select Fiery > Tools > Restart Server.
Figure 3b: The imagePRESS Server Tools menu
2. USING THE IMAGEPRESS SERVER
13

REPLACING
PARTS
3
Replacing Parts...................................15