Canon imageFORMULA ScanFront 400 User manual

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Se er rv vi ic ce e G Gu ui id de e

imageFORMULA ScanFront 400 Service Guide
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mageFORMULA ScanFront 400 Service Guide November 2016
Page ii
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
serviceplanni[email protected]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageFORMULA ScanFront 400.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
REVISION HISTORY
Revision
Date
Section(s)
Details
— November 2016 All
Release of the imageFORMULA ScanFront 400 Service
Guide.

imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide November 2016
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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2016. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon Inc.
imageFORMULA and ScanFront are trademarks of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose
without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein
are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR
PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide November 2016
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Contents
I. Product Overview------------------------------------------------------------------------------------------- 1
II. Product Configuration, eCarePAK and Box Contents ------------------------------------------ 2
A. Configuration ------------------------------------------------------------------------------------------------------- 2
B. eCarePAK ------------------------------------------------------------------------------------------------------------ 3
C. Box Contents ------------------------------------------------------------------------------------------------------- 3
III. Service Authorization-------------------------------------------------------------------------------------- 3
IV. Educational Training--------------------------------------------------------------------------------------- 3
A. Training Program Overview ------------------------------------------------------------------------------------ 3
B. New Technician Certification ---------------------------------------------------------------------------------- 4
C. Who Should Complete ------------------------------------------------------------------------------------------- 4
D. Prerequisites -------------------------------------------------------------------------------------------------------- 4
E. Course Format------------------------------------------------------------------------------------------------------ 4
F. Course Equipment ------------------------------------------------------------------------------------------------ 5
V. Servicing Notes---------------------------------------------------------------------------------------------- 6
A. Installation Space Requirements ----------------------------------------------------------------------------- 6
B. Estimated Installation Time ------------------------------------------------------------------------------------ 6
C. Service Support Tools ------------------------------------------------------------------------------------------- 6
D. Consumable Parts------------------------------------------------------------------------------------------------- 7
E. Recommended Replacement Parts -------------------------------------------------------------------------- 8
F. End-User Periodic Maintenance ------------------------------------------------------------------------------ 8
VI. End-User Service Offerings ----------------------------------------------------------------------------- 9
A. Limited Warranty Support -------------------------------------------------------------------------------------- 9
VII. Product Technical Support Offerings ---------------------------------------------------------------- 9
A. Technical Support for the End-User------------------------------------------------------------------------- 9
B. Canon USA Technical Support Center--------------------------------------------------------------------- 10
C. Internet Support--------------------------------------------------------------------------------------------------- 10
D. Technical Support Escalation -------------------------------------------------------------------------------- 11
E. Post-Warranty Support ----------------------------------------------------------------------------------------- 12
1. eCarePAK Extended Service Plans ---------------------------------------------------------------------- 12
2. Purchasing an eCarePAK Extended Service Plan ----------------------------------------------------12
3. Registering an eCarePAK Extended Service Plan---------------------------------------------------- 12
VIII. Authorized Servicer Program ------------------------------------------------------------------------- 13
IX. Parts Support ---------------------------------------------------------------------------------------------- 13
A. Parts and Service Material Orders -------------------------------------------------------------------------- 13
1. Canon Network Access ------------------------------------------------------------------------------------- 13
2. Parts Order Desk --------------------------------------------------------------------------------------------- 13
X. Appendix----------------------------------------------------------------------------------------------------- 14
A. Specifications------------------------------------------------------------------------------------------------------ 14
B. imageFORMULA ScanFront 400 Limited Warranty ---------------------------------------------------- 16
C. List of Tables------------------------------------------------------------------------------------------------------- 17
D. List of Figures ----------------------------------------------------------------------------------------------------- 17

imageFORMULA ScanFront 400 Service Guide
imageFORMULA ScanFront 400 Service Guide November 2016
Page 1
I. Product Overview
The Canon imageFORMULA ScanFront 400 is a compact network scanner with
a customizable Web Application mode. Scanned image data can be transferred
to a shared folder on a server PC or client PC on the same network as the
scanner, sent to a printer for printing, or delivered to a remote location via e-mail
or Internet fax service.
The imageFORMULA ScanFront 400 features the following:
•Scans documents in a range of sizes from business cards to A4/LTR size in
color, grayscale, and B&W (black-and-white) in speeds of up to 45 ppm
(pages-per-minute) using 1-sided LTR (letter-sized) paper, and up to 90 ipm
(images per minute) using 2-sided LTR paper at a resolution of 200 x 200 dpi
(dots per inch)1.
•Transfer to a variety of destinations via a network: Shared folders, FTP
Servers (excluding FTP servers that require firewall settings), E-mail
addresses and Fax (via an Internet fax service)
•Long Document Scanning (Automatically detects long document sizes)
•High Image Quality (Up to 600 dpi optical resolution)
•Supports saving image files to USB Memory
•Touch Panel Operation (10.1-inch TFT WSVGA (1024 x 600 dots) screen)
•Supports a Mouse and Keyboard (Optional)
•ScanFront Administration Tool to simultaneously manage multiple ScanFront
scanners on a network
•Job Buttons: Shared Address Book and Shared Job Button, My Address
Book and My Job Button
•Supports Directory Services
•Functional Restrictions
•Auto Size Detection and Auto Color Detection
•Folio Scanning
•Double Feed Detection by Length and Ultrasonic Function
•Double Feed Retry
•Skip Blank Page Function
•Deskew
•Image Rotation
•Eliminates Bleed-Through
•Dropout and Color Enhancement Functions
•Text Enhance Mode
•Card Scanning (credit cards and IC cards that conform to ISO standards)
•Passport Scan (using the optional carrier sheet)
•Prescan
•Auto Start
1 The scan speed is based on internal testing, and may vary, depending on image file format selected.