capital one INGENICO iWL250 User manual

Page 1
INGENICO iWL250
User Guide
Payment Terminal Application

Page 2
Payment Terminal Application - Ingenico iWL250
TABLE OF CONTENTS
PRODUCT OVERVIEW............................................................................... 3
GETTING STARTED................................................................................... 4
CREDIT TRANSACTIONS........................................................................... 6
RESTAURANT FUNCTIONS........................................................................ 7
RECEIPTS & REPORTS ............................................................................. 8
SPARK PAY TECHNICAL SUPPORT ............................................................ 8

Page 3
Payment Terminal Application - Ingenico iWL250
PRODUCT OVERVIEW
Ingenico iWL250
As the industry leader in payment technology, Ingenico offers solutions that maximize security and performance, while
adding real value for retailer and consumers alike. Fully EMV and PCI PTS V2 and V3 certified, Ingenico’s iWL series
delivers dependable mobile solutions to conquer your most exacting payment challenges.
Payment Options:
• American Express
• Discover
• MasterCard
• VISA
Specifications
CPU ARM 9 & ARM 7
Memory 32MB RAM // 128MB Flash
Display 320x240 QVGA // Transmissive TFT-LCD
Keypad 15 Backlit operational keys // 7 Navigation keys
Card Readers Smartcard 1st & 2nd // Magstripe // Contactless
Communication GPRS or 3G (HSPDA)
Printer 30 lines per second
Power Suply 5Volts 1Amp
Dimensions Length: 150mm; Width: 78mm; Height: 44mm
Weight 10.5 Ounces

Page 4
Payment Terminal Application - Ingenico iWL250
GETTING STARTED
SIM Installation (Optional GPRS modem required)
Remove the battery cover and slide the SIM card into the slot marked “SIM” with the copper connectors face down as
shown below.

Page 5
Payment Terminal Application - Ingenico iWL250
Loading Paper
Pull the top latch outward to open the paper roll compartment.
Insert a new paper roll, and then close the paper roll cover as show below:

Page 6
Payment Terminal Application - Ingenico iWL250
Swiped Credit Sale • At the Idle Screen, swipe customer card.
• Select Credit Card.
• Key Sale Amount, and then press Enter.
• Receipt is printed.
Manual Credit Sale • At the Idle Screen, press Enter.
• Select Sale.
• Select Credit Card.
• Key Sale Amount, and then press Enter.
• Key card number, and then press Enter.
• Key Expiration Date (MM/YY), and then press Enter.
• Key CVV, and the press Enter.
• Card Present? Select Yes or No.
• Key customer House, and then press Enter. (Card Not Present Only)
• Key customer Zip Code, and then press Enter. (Card Not Present Only)
• Receipt is printed.
Credit Refund • At the Idle Screen, press Enter.
• Select Return.
• Enter Supervisor Password, and then press Enter.
• Select Credit Card.
• Key Return Amount, and then press Enter.
• Swipe customer card.
• Receipt is printed.
Void • At the Idle Screen, press Enter.
• Select Void.
• Enter Supervisor Password, and then press Enter.
• Press Enter for All
• Locate transaction (using arrow keys), and then press F4 (Select)
• Press Yes to Confirm Void
• Receipt is printed.
Credit Adjustment • At the Idle Screen, press Enter.
• Select Other (use arrows to move through menu).
• Select Trans Adjustment.
• Enter Password, and then press Enter.
• Press Enter (All).
• Locate transaction (using arrow keys) and then press F4 (Select).
• Key new sale amount and then press Enter.
• Receipt is printed.
Batch Settlement • At the Idle Screen, Press Enter.
• Select Settlement.
• Enter Supervisor Password, and then press Enter.
• Press Credit/Debit/EBT
• Select Yes to Close Batch
• Batch Report is printed.
Auto Settlement • Default auto settlement time: 11:30 pm local time.
• Settlement report will print.
• If you do not see a settlement report or a successful response, please call
the helpdesk.
Default passwords may be found in the Settings section of your online Spark Pay account.
CREDIT TRANSACTIONS

Page 7
Payment Terminal Application - Ingenico iWL250
RESTAURANT FUNCTIONS
Tip Adjust • At the Idle Screen, Enter.
• Press Tip Adjustment.
• Press All.
• Locate transaction (using arrow keys) and then press F4 (Select).
• Enter Tip Amount, and then press Enter.
• Press Accept to confirm amount.
• Receipt is printed.
Open Tab • At the Idle Screen, press Enter.
• Press 6 (Tab).
• Press 1 (Open).
• Enter Server ID
• Press F1 to accept default tab amount, or press F4 to change amount
• Enter Tab Amount, and then press F1 (Accept).
• Swipe customer card.
• Receipt is printed.
Close Tab • At the Idle Screen, press Enter.
• Press 6 (Tab).
• Press 2 (Close Tab).
• Press 1 (All)
• Locate the Tab to close (using arrow keys) and then press F4 (Select).
• Press F1 to use same card, or press F4 to use different card
• Press F1 (Accept).
• Receipt is printed.
Delete Tab • At the Idle Screen, press Enter.
• Press 6 (Tab).
• Press 3 (Delete Tab).
• Press All
• Locate Tab to delete (using arrow keys) and then press F4 (Select).
• Press Yes or No to confirm.
• Receipt is printed.

Page 8
Payment Terminal Application - Ingenico iWL250
Please contact us with questions about using your Ingenico iWL250 device.
Spark Pay Technical Support
[phone]
Batch Summary:
Prints a basic report that displays the
totals of all transactions in the current
batch.
• At the Idle Screen, press # key.
• Select Reports.
• Select Summary.
• Select Print or Display.
Batch Detail:
Prints a detailed report for the current
batch.
• At the Idle Screen, press # key.
• Select Reports.
• Select Detail.
• Select Print or Display.
Reprint Last Customer Receipt.
Allows you to reprint the last customer
receipt.
• At the Idle Screen, press Enter.
• Select Other.
• Select Reprint.
• Select Last Receipt
• Select Customer Copy.
• Receipt is printed.
Reprint Last Merchant Receipt.
Allows you to reprint the last customer
receipt.
• At the Idle Screen, press Enter.
• Select Other.
• Select Reprint.
• Select Last Receipt
• Select Merchant Copy.
• Receipt is printed.
Reprint both Customer and Merchant Last
Receipt.
Allows you to reprint a transaction receipt
by invoice number.
• At the Idle Screen, press Enter.
• Select Other.
• Select Reprint.
• Select Last Receipt
• Select Both.
• Receipt is printed.
RECEIPTS & REPORTS