dejavoo Z Series User manual

Dejavoo Z Line
Z8 EMV Quick Reference Guide

1
Z8 EMV
QUICK REFERENCE GUIDE
For non-touch screen Z-Line models
Z8 with AURA icons
Clearent Technical Support: 866.435.0666 Option 1, then Option 2
Mon-Sun 7 a.m. – 11 p.m. Central | [email protected]
Restaurant & Retail
CHIP CREDIT SALE
CREDIT CARD RETURN
1. Use the arrow key to highlight DEBIT on your terminal home screen and press OK.
2. Press OK key to select SALE or input SERVER # and press OK (Restaurant only). Conditional on the
terminal’s configuration.
3. Input the sale amount and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, confirm the sale amount by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s
configuration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad and presses OK.
7. The transaction is processed. Sales receipts will print with details of the transaction.
1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s
configuration. Restaurant only.
2. Input the Sale Amount and press OK.
3. Tap (contactless only) or insert chip card.
4. If prompted, confirm the sale amount by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s
configuration.
5. The transaction is processed. Sales receipts will print with details of the transaction.
1. From your terminal home screen, press the key until RETURN appears.
2. Input the RETURN amount and press OK.
3. Confirm the return amount by pressing F2 (YES) or F4 (CANCEL).
4. If prompted input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
6. The transaction is processed. Return receipts will print with details of the transaction.
These steps have been provided as a guide for assistance with your Dejavoo non-touch
screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to
access the SERVICES menu (F1). To change payment type, use the $arrow key to select
the payment type you prefer. To change transaction type, press the key until the
transaction type you prefer appears.
1. From your terminal home screen, input SERVER # and press OK. Conditional on the terminal’s
configuration. Restaurant only.
2. Input the Sale Amount and press OK.
3. Manually input card #.
4. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration.
5. The transaction is processed. Sales receipts will print with details of the transaction.
MANUALLY ENTERED CREDIT SALE
DEBIT SALE

2
Z8 EMV
QUICK REFERENCE GUIDE
For non-touch screen Z-Line models
Z8 with AURA icons
Clearent Technical Support: 866.435.0666 Option 1, then Option 2
Mon-Sun 7 a.m. – 11 p.m. Central | [email protected]
Restaurant & Retail
VOID CREDIT TRANSACTION (CARD NOT PRESENT)
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the arrow keys to highlight FAVORITES and press OK.
3. Use the arrow keys to highlight VOID CR/DB TRANS and press OK.
4. If prompted, input Manager Password (1234 default).
5. Use the arrow keys to select BY TRANSACTION # and press OK.
6. Input transaction # to be voided and press OK.
7. If prompted, confirm the VOID amount by pressing F2 (YES) or F4 (NO). Conditional on the terminal’s
configuration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the transaction.
1. From your terminal home screen, press the key until VOID appears.
2. Input Void Amount and press OK.
3. Confirm void amount by pressing F2 (YES) or F4 (CANCEL).
4. If prompted, input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually enter card #.
6. Confirm void amount by pressing F2 (YES) or F4 (NO).
7. The transaction is processed. Void receipts will print with details of the transaction.
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the arrow keys to highlight FAVORITES and press OK.
3. Use the arrow keys to highlight REPRINT CR/DB RECEIPT and press OK.
4. If prompted, input Manager Password (1234 default).
5. Use the arrow keys to highlight desired option (LAST, BY TRANSACTION # or BY CARD NUMBER)
and press OK.
6. Transaction receipt prints.
REPRINT RECEIPT
PRINTING REPORTS
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the arrow keys to highlight REPORTS and press OK.
3. Use the arrow keys to highlight desired report type (DAILY REPORT or SUMMARY REPORT) and
press OK.
4. If prompted, input Manager Password (1234 default).
5. REPORT prints.
VOID CREDIT TRANSACTION (CARD PRESENT)

3
Z8 EMV
QUICK REFERENCE GUIDE
For non-touch screen Z-Line models
Z8 with AURA icons
Clearent Technical Support: 866.435.0666 Option 1, then Option 2
Mon-Sun 7 a.m. – 11 p.m. Central | [email protected]
Restaurant & Retail
EDIT TIPS BY TRANSACTION #
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the arrow keys to highlight FAVORITES and press OK.
3. Use the arrow keys to highlight EDIT ALL TRANS # and
press OK.
4. Input TRANSACTION # and press OK.
5. Transaction will display, enter TIP AMOUNT and press OK.
6. Repeat steps 3 and 4 as needed.
7. Press the
XX
key after all desired tips have been adjusted.
WI-FI ICON INDICATOR (FOR WI-FI ENABLED UNITS)
Wi-Fi connected successfully.
ENABLED ONLY FOR
RESTAURANTS APPLICATIONS
SETTLE DAILY BATCH
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the #$ arrow keys to highlight SETTLEMENT and press OK.
3. Use the #$ arrow keys to highlight SETTLE DAILY BATCH and press OK.
4. If prompted, input Manager Password (1234 default).
5. Terminal communicates with the host.
6. Settlement report prints.
TURN SERVER/CLERK PROMPT ON/OFF
1. From the idle prompt, press F1 to access the SERVICES menu.
2. Use the arrow keys to highlight CORE and press OK.
3. Use the arrow keys to highlight APPLICATIONS and press OK.
4. Use the arrow keys to highlight CREDIT/DEBIT/EBT and press OK.
5. Use the arrow keys to highlight SETUP and press OK.
6. If prompted, input Manager Password (1234 default).
7. Use the arrow keys to highlight TRANS PROMPTS and
press OK.
8. Press OK to select CLERKS.
9. Press OK to select PROMPT.
10. Use the arrow keys to highlight desired option and press OK.
11. To return to the home screen press the
XX
key 3 times.
POWER CYCLE TERMINAL
1. Press and hold the *key on the keyboard and release once terminal starts to reboot.