CaptionCall 57Tx User manual

setup guide

2CaptionCall
Meet Your New CaptionCall Phone
We’d like to introduce you to CaptionCall. Your new CaptionCall phone
looks and works pretty much like an ordinary telephone, but with one big
difference — CaptionCall’s large 7-inch display screen. If you have
difficulty hearing on a regular telephone, the big display screen can make
using the telephone easy and enjoyable for you again.
Spoken Words into Captions
Your CaptionCall phone works a lot like the closed-captioning (CC)
service on television. When you make a call, you just speak normally and
listen with what hearing you have. You then read the caller’s responses as
text on the display screen. No more struggling — or failing — to hear
what’s being said to you. In addition to the captioning service, the
CaptionCall phone can amplify the sound received by the phone.
Free Service Means “No Cost to You”
CaptionCall is a completely free service. You’ll have no new bills and no
monthly charges. The CaptionCall service is funded by the Federal
Communications Commission (FCC), so it’s absolutely free to you.
Life Is Calling

setup guide 3
Some Not-So-Technical Details
Here’s what happens when you make a telephone call using CaptionCall:
1. The phone connects to the CaptionCall service using the Internet.
2. The CaptionCall service quickly converts the words spoken by the other
person into text (captions).
3. The text is then displayed on the phone’s display screen.
Because it takes a brief moment for words to be converted into captions,
you’ll see a slight delay before text appears on the screen. The text on the
screen shows only what the other person is saying, not what you say.
Some Calling Etiquette
You can choose to be discreet about your use of the CaptionCall service,
or explain simply to your callers how CaptionCall works. It’s your choice.
You might find it helpful to tell your callers to expect a slight delay for
your responses if you need time to read the captions before responding.
Discovering Hidden Talents
The first time you use your CaptionCall phone, you might be a little
nervous. But, after you get the hang of the captioning service you’ll see
just how easy CaptionCall is to use. We know you’ll have fun discovering
the many hidden talents of your CaptionCall phone, such as its Call
History and Contacts features.
How It Works

4CaptionCall
Check For These Things First
Before you can set up and start using your new CaptionCall phone, you
will need to have the following things ready and available:
Telephone Service
Naturally, you need to have standard voice telephone line service. You can
use any type of telephone service except for cellular service, whether it be
analog, VOIP, or something else. The phone service must provide a
standard analog telephone plug (RJ-11) to connect to the phone.
Broadband Internet Service
Your phone requires a Broadband Internet connection. The word “High-
Speed” is often used to refer to Broadband service. “Hotspot” or hotel
wireless services that require you to log in will not work with CaptionCall.
Ethernet or Wireless Network
CaptionCall can use an Ethernet cable to connect to your Broadband
modem or router. Or, if you have a wireless (i.e., 802.11b/g) connection to
the Internet, your CaptionCall phone can use that service instead.
Electrical Outlet
You’ll need an electrical outlet located near your CaptionCall phone.
Get Ready...

setup guide 5
Set Up Your CaptionCall Phone
When you’re ready to set up your CaptionCall phone, here’s what to do:
Step 1: Find a good place to put the phone.
Look around for a good place to set up your phone. You’ll need a stable
table, counter, or wall mount that’s located near a power outlet, phone
line, and your Broadband modem. If you’re planning on using wireless,
you won’t need to worry about having the Broadband modem close by.
Step 2: Unpack the phone and cables from the box.
If your CaptionCall phone is still packed in its original box, you can now
take everything out of the box. Here’s what you’ll find packed inside:
• CaptionCall phone base unit
•Handset
• Handset cord (black, coiled, 12-ft length)
• Phone line cord (gray, 14-foot length)
• Phone line cord (gray, 6-inch length)
• Ethernet cable with attached Ferrite filter (black, 6-foot length)
• Power adapter with power cord (in small white box)
• CaptionCall Setup Guide and User Guide documentation
Get Going...
Phone Mounting Option
You can mount your CaptionCall phone to
a standard wall telephone mounting plate.
The phone’s Base Platform will fit a
standard wall mounting plate.
Remember that you will need to be able to
connect the power cord and the Ethernet
cable to the phone mounted on the wall. If
you are using the wireless feature, you
won’t need to use the Ethernet cable.
See the note on Page 11 for more
information on using the wireless feature.

6CaptionCall
Step 3: Connect the handset cord to the phone.
You can connect the handset to the phone base with the coiled cable now,
but please wait to connect the other cables until you’ve read a bit further.
The figure below shows the handset cord connected correctly.
Connect the coiled handset cord
here at the phone base...
...and here at the handset

setup guide 7
Step 4: Identify the parts of the phone (Part 1).
Look at the back side of the phone. Pull out the Platform Stand and Base
Platform to hold the phone at the desired angle when set up on a desk.
Platform Stand and Release Latch
Push latch to release stand, then pull down to desired position
2.5mm Audio jack
Position phone at the desired angle, and then hold
the phone securely using the Platform Stand
Base Platform
Used for neckloop with microphone to connect to hearing aids
Look It Over...

8CaptionCall
Step 5: Identify the parts of the phone (Part 2).
Now look at the front side of the phone. Notice the CaptionCall light, the
touch screen display, and the Menu button. The cradle area contains the
switch hook, volume control, and warning light above the keypad.
CaptionCall light
Telephone keypad
Menu button
Touch screen display
Shows if the captioning service is on or off
Shows captions and interface to phone features
Press to access the phone’s features
Works just like a regular telephone
Handset volume controls and light
Press + for higher volume or — for less volume
Display lights up to warn if volume is set too high
Switch hook button
Press to hang up a call

setup guide 9
Make Your Wiring Connections (Part 1)
The picture below shows a close-up view of the phone’s back panel. The
numbered steps next to the picture show where to connect the cables.
Find the provided cables, then make the connections. Notice that a small
black ferrite filter is attached to one end of the Ethernet cable. Connect
that end of the cable to the Internet port on the back panel of the phone.
Step 1 — Plug in the phone line
Step 2 — Plug in the power cord
Step 3 — Plug in the Ethernet cable
Note: If you plan to use wireless, you will
not need to attach the Ethernet cable.
Ferrite filter attached to Ethernet cable
Note: The actual power connector may
look slightly different than shown here.
Connect It...

10 CaptionCall
Make Your Wiring Connections (Part 2)
After you connect the cables to the back of the phone, follow the
numbered steps below to plug in the other ends of the cables. Plug in
the power adapter cord last. Be careful to not to touch the display screen
immediately after plugging in the power cord because the phone calibrates
the touch screen as it starts up.
Step 6 — Plug the power adapter cord into a wall outlet
Step 4 — Plug the phone line into a wall jack
Step 5 — Plug the Ethernet cable into a modem or router
Note: Make sure the ferrite filter is on the end of the cable
that is attached to the phone, not at the modem/router end.
Note: Connect the phone to power last. Do
not touch the display screen immediately
after connecting the phone to the wall outlet.
Note: If your DSL modem provides a phone port,
you can plug the phone line right into the modem.
Note: If you plan to use wireless, you will not
need to use the Ethernet cable.
Plug It In...

setup guide 11
Wait for CaptionCall to Start Up
After you connect the power cord to the wall outlet, your CaptionCall
phone will begin starting up. Just wait briefly while the phone calibrates
the touch screen display and starts up.
Do Not Touch the Display
Because the CaptionCall display screen is sensitive to touch, try not to
touch the display immediately after you connect the phone to power.
Your CaptionCall phone calibrates its display screen while it is starting up.
If you touch the screen, the calibration process may be interrupted. To
help you remember, the phone will briefly show a message on the display
screen that asks you not to touch the display as the phone is starting up.
If You Do Accidently Touch the Display...
No harm will be done to the phone if you accidently touch the display
while it is starting up. You might notice that the screen is a little bit less
sensitive to your touch if the calibration was interrupted.
If you do touch the display screen by mistake, no worries. Just unplug the
power cord from the wall outlet and then plug it back in again. Your
CaptionCall phone will start up again and calibrate its display normally.
Start It Up...
Do You Want to Go Wireless?
If you want to use a wireless connection
for your CaptionCall phone, you will have to
set up the wireless feature before you can
make captioned telephone calls.
To do so, find your CaptionCall User
Guide now and then follow the steps in the
Getting Started section under the heading
“Setting Up the Wireless Network Feature.”
After you’ve connected to your wireless
network, you can come back to this page
to continue setting up the phone.

12 CaptionCall
Watch What Happens During Startup
Here’s what to expect as your CaptionCall phone starts up:
• The display’s backlight will illuminate and the CaptionCall logo will appear.
• The CaptionCall light and Menu button will then turn on (illuminate).
• The “Recent Calls” screen will then appear on the display.
What Can Go Wrong?
If you’ve made all the required connections, everything should work well.
If something does go wrong, CaptionCall will tell you what the problem
is. Here’s what you might see on the display screen if there’s a problem:
• A message that reads “Handset Is Not Seated.”
Fix this by putting the handset back on the base unit.
• A message that reads “Network Problem.”
Fix this by checking the Ethernet cable and your Internet service (i.e.,
make sure it’s available). If using wireless, check your wireless setup
(refer to your CaptionCall User Guide for wireless setup details).
• A message that reads “CaptionCall Service Unavailable.”
• A message that reads “Cannot Access CaptionCall Account.”
These two messages should go away by themselves after just a few
minutes. If not, please call us for help to resolve these problems.
All Systems Go...
If You Need Help
If your CaptionCall phone does not start up
normally and you’ve tried the suggested
fixes, just call us for help.
See Page 22 for details on how to contact
the CaptionCall Support team.
A Quick Fix You Can Try
If your CaptionCall phone does not work
properly or seems unresponsive, you can
try unplugging the power cord. Wait about
10 seconds, then plug the cord back in.
The problem should be resolved when the
phone restarts.

setup guide 13
Learn to Use the Handset Volume Controls
Step 1: Pick up the handset.
Step 2: Adjust the handset volume controls up or down.
As you adjust the volume, look at the bottom of the display screen.
Step 2 — Look at the volume indicator
Step 1 — Adjust the handset volume
Press + for more volume or — for less
The bars will change from green to yellow to red
Set the Volume...

14 CaptionCall
The Handset Volume indicator will change color as you increase the
volume. The bars will change from green to yellow and finally to red.
As shown above, a warning light will appear in the handset cradle
whenever the Handset Volume indicator turns red. Be careful not to
adjust the volume too high to avoid damaging your hearing.
Step 3 — Look for the warning light
Light comes on when the volume is set into the red
Automatic Volume Reset
The phone will automatically reset the
volume back to its default “green” setting
after each call. You can turn off this
feature. See Page 87 your CaptionCall
User Guide for more information.

setup guide 15
Call Friends, Family, or Whomever You Want
Step 1: Pick up the handset and dial using the keypad.
To make your first call, just pick up the handset and then dial.
Step 2 — Dial the number using keypad
The number you dialed
Press + for more volume or — for less
Step 1 — Adjust the handset volume
Your First Call...

16 CaptionCall
Step 2: Wait for the CaptionCall service to connect your call.
As your call is being connected, you’ll see a message appear on the display
screen like that shown in the figure below. Once you see the message
“Your call will now be captioned,” you are connected to the captioning
service. You’ll see captions from that point forward during the call.
Message that captioning
has started for this call
Wait Briefly...

setup guide 17
Step 3: Begin your conversation when the call is connected.
When the person you called starts talking, you’ll see captioning appear on
the display that shows what that person is saying to you. The image below
shows a captioning example. Notice the dots between some words in the
captioning. These dots show when the person briefly stops speaking.
You’ll see more dots (between 2 and 8) to indicate the length of a pause.
Captioned conversation
About the Captioning
There will be a slight delay after the
person you called starts talking before
you see the captions appear on the
display. The delay is due to the time
needed to convert the caller’s speech into
text captions for you to read.
Keep in mind the captions will only show
what the other person is saying, not what
you say during the conversation.
Talk and Read...

18 CaptionCall
Step 4: Hang up when you’re finished with your call.
When you are finished with your phone conversation, just hang up as you
normally would. The captioning service will automatically stop.
Step 5: Make and receive other calls whenever you like.
When you’re ready to make another captioned telephone call, just dial the
call as you normally would. You’ll see the captioning service automatically
start for all calls. When you receive an incoming call, captioning will start
automatically when you pick up the handset. There may be a short time
when the person who called you starts speaking before the captioning
begins. In this case, just ask the caller to repeat him/herself.
Step 6: You can make calls without the captioning service.
If you want to make a call without captioning , you can turn off the service
after dialing or answering. Just press the Menu button on the front panel,
then tap the Captioning Off button at the bottom-left of the screen.
When you turn off the captioning service, the CaptionCall light will go
out to indicate that captioning is turned off. So, just remember:
• CaptionCall light turned ON means captioning is turned on.
• CaptionCall light turned OFF means captioning is turned off.
Make Other Calls...
If the Power Should Go Out
The CaptionCall phone requires a constant
connection to A/C power in order to work.
This requirement is similar to that of most
“cordless” telephones.
Remember — If you need to make a call
during a power outage, you will have to
have another telephone available to you
that can operate without A/C power.

setup guide 19
See How Easy CaptionCall Is to Use
Just for fun, let’s review the basic use of your CaptionCall phone:
Step 1: Pick up the phone’s handset.
Just like a regular phone, you need to have a dial tone to place a call.
Step 2: Dial your call using the number keypad.
You can also use the touch interface on the display screen to call someone
in your Contacts list (that is, once you’ve set up your Contacts list).
Step 3: When the person you called answers, start talking.
Remember there will be a brief delay before their response is captioned.
Step 4: Read the captions as they appear on the screen.
Respond to the captioning by talking normally. With a bit of practice,
you’ll quickly get into the rhythm of using the CaptionCall service.
Step 5: When you’re finished, just hang up.
The captioning service will automatically stop.
Step 6: To answer incoming calls, just pick up the handset.
The captioning service will automatically start.
CaptionCall is so easy, you don’t have to think about it.
Let’s Review...
About the Contacts List
Your CaptionCall User Guide describes
how to use your phone’s built-in Contacts
list. See Page 20 of this Setup Guide for
information about the User Guide.

20 CaptionCall
Find and Read Your CaptionCall User Guide
You’ve just seen how simple and easy it was to set up and begin using
your CaptionCall phone. After making your first call, you’ll know how
the captioning service works.
We’ve just scratched the surface of what your CaptionCall phone can do
in this short Setup Guide, so we’d like to offer you more information.
That’s where the CaptionCall User Guide comes in. Your copy of the
CaptionCall User Guide was included in the box with your phone.
Explore, Try, and Enjoy
The CaptionCall User Guide contains simple explanations of every feature
of your phone. With just a few minutes of reading, you’ll learn about the
helpful Recent Calls list and how to manage names in your Contacts list.
You’ll also see how easy it is to adjust all of the phone’s various settings.
Most of all, we hope that you’ll find the CaptionCall User Guide to be as
easy to read — and every bit as interesting — as this Setup Guide.
CaptionCall helps you get more out of every phone call—
and more out of life.
Do This Next...